This report, prepared for INF30005 Business Process Management, analyzes the general medical processes at Maroondah Hospital. It examines the current business model to identify areas for improvement. The report provides a detailed overview of business process management, highlighting issues such as physician shortages and inefficiencies in electronic health record management. It also explores opportunities for improvement, including hiring skilled physicians and implementing efficient EHR systems. The report presents both As-Is and To-Be process models using BPMN diagrams, offering a visual representation of the current and proposed processes. The conclusion emphasizes the importance of process improvements for providing quality healthcare at reduced costs. The report also covers the importance of electronic health records in simplifying data management and improving healthcare delivery, including the benefits of easy access to patient data for better treatment and future references. References and an appendix are included to support the findings and analysis.
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