Business Process Analysis Report: Joondalup Hospital General Medical

This report undertakes a comprehensive Business Process Management (BPM) analysis of the Joondalup Hospital General Medical processes. It begins by examining recent trends in BPM, such as Adaptive Case Management and improved workforce collaboration, and discusses the importance of process analysis, design, and development within the healthcare context. The report identifies critical issues within the hospital's current workflow, including delays in patient transfers, medication errors, inefficient patient registration, and the lack of proper monitoring systems. Stage 2 presents an 'As-Is' process model to visualize the existing workflow. The report concludes by emphasizing the significance of BPM in identifying and addressing these challenges to improve patient care and operational efficiency. The provided references support the analysis and demonstrate the application of relevant academic literature.

Running head: BUSINESS PROCESS MANAGEMENT
BUSINESS PROCESS MANAGEMENT
Name of student
Name of university
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Table of Contents
Introduction....................................................................................................................2
Discussion......................................................................................................................2
Stage 1........................................................................................................................2
Overview of the BPM trends......................................................................................2
Importance of process analysis, design and development.........................................3
Issues in the present business process........................................................................4
Stage 2........................................................................................................................0
As-Is process model...................................................................................................0
Conclusion......................................................................................................................0
References......................................................................................................................1

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Introduction
Business process management could be described as the method of observing as well
as controlling major processes that are presently residing in any organisation. It has been
considered to be the most effective methodology for using in the situations of major crisis for
ensuring that all the processes that have been analysed to be effective and efficient as it
would lead to the improved and increasingly cost effective organisation. this report intends to
analyse the Joondalup Hospital General Medical with the BPM approach and determine the
major issues residing in the organisation. The present As-Is model of the organisation has
been presented in this report.
Discussion
Stage 1
Overview of the BPM trends
The conventional methods of business process management are being considered to
be ineffective for the analysis of the present processes in the organisation. The recent trends
in the sector of the business process management is helping with the development of the
innovative methods for analysis of the major processes of the organisation. Some of the
recent trends in the sector of the BPM are:
Adaptive Case Management: For working increasingly efficiently with the various
customers, the suppliers, the colleagues as well as the partners, the employees are required to
be provided with the access with the accurate information at the specific time (Chang, 2016).
The processes as well as the procedures are required to be followed by them for finishing the
main cases with step by step in the allocated time frame. In the sophisticated administrative
environment, it has been frequently observed that the defining of any total predictable

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procedure is almost impossible. Each of the cases follows their own path, formed by the
combination of the structured processes as well as the non-routine activities. The adaptive
case management could be described as the innovative technology that provides the flexible
as well as the adjustable solution that helps in the evolvement of complete organisation with
all major changes that happens in any particular processes as well as their vast context
(Mendling et al., 2017). In the situation of the hospital, it could be considered that the
organisation could implement the adaptive case management for deriving the most adjustable
and the flexible method of ensuring that the changes are being accepted in all the
departments.
Improved collaboration in the workforce: The data and the chat sharing are presently
being considered critical for the effective execution of any business and these have been
specifically beneficial for the BPM solutions (Harmon, 2019). For example, the features such
as the data integration as well as the alerts associated with the BPM system could help with
the reduction of the amount of the emails as well as other methods of communication that
causes issues in the hospital (vom Brocke, Zelt & Schmiedel, 2016).
Importance of process analysis, design and development
The process analysis in the Joondalup Hospital General Medical would help with the
identification of the individual processes for describing them, for visualising them as well as
discovering the major links that are presently residing in them. The process analysis has been
described as the common term for executing the analysis of the workflow in the
organisations. It effectively serves as the tools for extensive understanding, the improvement,
as well as the management of the business processes (Vom Brocke & Mendling, 2018). The
process designing would be helpful in the organisation for determining the workflow of the
organisation and bring out any of the potential areas that might cause significant trouble in
the future. With the help of process analysis, and then process designing, the appropriate

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development of the solution would be done for eliminating the major issues in the workflow
of the organisation (Rahimi, Møller & Hvam, 2016).
Issues in the present business process
The hospital is presently facing major issues in their business workflow that is leading
to the delay in providing the services to clients. The main issues in the present business
model are:
 The patients in the hospital who are required to be transferred are ending up facing
significant delays because of the lack of significantly reliable collaboration
systems among the hospital (Oh, 2018).
 The medication error is becoming the major issue for the hospital. The medication
errors could be described as the preventable event that might cause or even lead to
the inappropriate medication use or any kind of patient harm while medication is
in control of any healthcare professional, consumer or the patients (Harris,
Johnson & Brown, 2018). This is the most concerning issue for the hospital as
majority of the patients have been complaining about this issue.
 The hospital administrators are facing issue of inefficient registration of the
patients and it leads to the delay in providing the appropriate services of checkup
to the patients. When the patients enter the hospital, they are required to be first
registered in the system for allowing them to gain their treatment. In the hospital,
due to the inefficiency of the receptionist, the medical facility have been facing
the issue of the inefficient registration of the patients and the patients are
becoming critical (Salehi et al.,2019).
 With the various medications at the disposal of the hospital, the health
professionals have been prone to the error in providing the accurate kind and the
dosage of the medications that have been administered.

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 Presently, the hospital is functioning using the conventional methods and the
spreadsheets are being used for storing the data of the employees and the patients.
All the details of the patients are gained during the registration stage and then it is
manually entered in the spreadsheet and this stage is considered to be significantly
time consuming (Wolkinson, 2018).
 The hospital does not have any proper method of monitoring the availability of the
beds and the doctors, and this has led to the significant delay in providing the
quick medication to the patients. This is another major issue for the hospital as
they are not able to provide the quick treatment to the patients due to the lack of
monitoring of available bed and rooms.

Running head: BUSINESS PROCESS MANAGEMENT
Stage 2
As-Is process model

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Running head: BUSINESS PROCESS MANAGEMENT
In this image, the description of the present process of the hospital has been
illustrated. When the patients enter the hospital, they are required to be registered in the front
desk and then the patients are transferred to the scheduler for scheduling the appointment.
Then the patients are sent to the doctors for conducting the initial checkup. If any kind of
specialist care is required then, the patients are sent to the specialist doctor who would either
execute the testing of the patient or provide them with the required medication.

Running head: BUSINESS PROCESS MANAGEMENT
Conclusion
Therefore, it could be observed that the Joondalup Hospital General Medical is
presently facing various issues in their workflow that is leading the delays in providing the
optimum care and support to the patients. With the process analysis and business process
management, the main issues could be easily determined and then the appropriate
countermeasures could be applied so that the business is not affected significantly from the
issues. The most recent trends in the business process management are the Adaptive Case
Management and the Improved collaboration in the workforce.

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References
Chang, J. F. (2016). Business process management systems: strategy and implementation.
CRC Press.
Harmon, P. (2019). Business process change: a business process management guide for
managers and process professionals. Morgan Kaufmann.
Harris, J. M., Johnson, M., & Brown, A. (2018). 5 critical issues for BPCI-A: Many hospitals
and health systems may benent from participation in the Bundled Payments for Care
Improvements Advanced program, but there are many points that organizations
should address before pursuing this option. Healthcare Financial Management, 72(6),
60-66.
Mendling, J., Baesens, B., Bernstein, A., & Fellmann, M. (2017). Challenges of smart
business process management: An introduction to the special issue.
Oh, E. H. (2018). Key Issues on Long-Term Care Hospitals in Korea. Health Policy
Manag, 28(3), 257.
Rahimi, F., Møller, C., & Hvam, L. (2016). Business process management and IT
management: The missing integration. International Journal of Information
Management, 36(1), 142-154.
Salehi, L., Phalpher, P., Valani, R., Wan, A., Herman, J., & Mercuri, M. (2019). Time of
Transfer of Admitted Patients from the ED: A Contributor to ED Boarding in High-
Volume Community Hospitals. Healthcare quarterly (Toronto, Ont.), 21(4), 48.
Vom Brocke, J., & Mendling, J. (2018). Business process management cases. Digital
Innovation and Business Transformation in Practice. Berlin et al.: Springer.

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vom Brocke, J., Zelt, S., & Schmiedel, T. (2016). On the role of context in business process
management. International Journal of Information Management, 36(3), 486-495.
Wolkinson, B. (2018). Union-Management Negotiations over Nurse Staffing Issues in
Hospitals. Members-only Library.