PROJ6009 Business Process Improvement Reflection Report Analysis

This reflection report analyzes business process improvement (BPI) within the context of the Jordan Cancer Registry (JCR). The report examines the implementation of Role Activity Diagramming (RAD) to improve data collection and analysis, highlighting the challenges and benefits of the process. It discusses the importance of technology, stakeholder engagement, and the need for continuous monitoring in BPM. The report also delves into the individual learning journey, personal feelings, and the application of BPM principles, emphasizing the significance of management information systems (MIS) and the impact of process automation on organizational efficiency. The student reflects on the importance of corporate governance, policy adherence, and the role of technology in achieving organizational goals.

Running Head: BUSINESS PROCESS MANAGEMENT AND SYSTEMS
Business Process Management and Systems

BUSINESS PROCESS MANAGEMENT AND SYSTEMS
Individual Reflection Report
Brief Description of the Case Study
Business process Improvement is one of the major parts of management operation that
assists managers to discover, measure, monitoring, evaluation, analyze and improve the overall
business process efficiency. According to current process of JCR it has been identified that
information system of this organization was not validate that means system needs improvement.
The overall information collection system was very time consuming and complex. Business
process improvement also provides the organization higher competitive advantages in operating
market. Various tools such as the six-sigma, Total Quality Management, Kaizen mainly helps to
improve the overall business process. In present days the majority of organizations are using
various upgraded tools and techniques for business process improvement. The Jordan cancer
Registry is using new strategies and design to achieve business process improvement effectively.
Use of Role Activity Diagramming process also helps JCR in improving its data collection and
other additional functions of that system was very effective for cancer screening analysis.
Enhance the information quality and comparison of data against other laboratories and hospitals
will enhace the service quality of JCR leads to get more competitive advantages.
Reviews and Analysis
The advancement of technology has changed the overall management system leads to
effective organizational development (Mendling et al., 2018). Apart from that, Electronic data
submission process will reduce the time of operation and will also maintain data accuracy.
Implementation of RAD modeling also helps the organizations in cancer screening and analysis
that will also help this organization to achieve its goal effectively. An effective BPM also
enhances the engagement of stakeholders that helps managers to make organizational change
perfectly. This subject also provides me the extensive knowledge with a view to each and every
component of business process management that is essential to manage the day to day workforce
in an effective manner. Apart from that use of Role-Activity Diagramming process mainly
coordinates and interacts within a process so that it will improve my technical skill further
(López-Pintado et al., 2017). The major activity of RAD is to recognize the business process in
an effective manner. The high implementation cost is the main challenges of this system and
organization needs experienced technical persons to manage the overall technical process
perfectly.
Individual Learning Journey
Before implementation of Role activity Diagramming process the JCR also faced
different organizational problems related to collection of information and use of traditional data
collection system also increased the time and cost. For that reason to get more competitive
advantages this organization needs to implement digital technology to improve overall service

BUSINESS PROCESS MANAGEMENT AND SYSTEMS
quality leads to achieve more customer satisfaction. RAD is an urgent tool to support the
information system and analyses the overall business process in an effective manner (Alotaibi &
Liu, 2017). Use of upgraded technology will help me to represent the roles and activities of the
current process perfectly. Using of this process generally, provide the organization validate
outcome. This process mainly indicates the structural analysis and modeled an extended
investigation process. The overall structural process will help me to recognize the complexity of
this tools and use of RAD models is necessary to identify the roles and activities of the
organization effectively. The RAD model is responsible for improving the current organizational
position by redefining the interaction and activities of present complex arrangements (Chang,
Srirama & Buyya, 2017). This particular study is urgent to identify the invalidated data, the
discovery of cross-functional boundaries that are urgent for both qualitative and quantitative
analysis of the current process.
During Implementation of technology or Role Activity Diagramming tools, it is
important for all the organization to evaluate its current position such as strength and weakness
and that is vital to recognize the upcoming threats and opportunities perfectly. Nowadays both
public and private organizations are using advanced tools and technology to improve the overall
performance of the organization and use of upgrade technology also provide the organizations
huge competitive advantages in operating market. Organizations need to implement high-quality
management information system to connect between the departments efficiently otherwise it can
create material misstatement during financial reporting (López-Pintado et al., 2017). Gathering
knowledge with a view to this tools also help me to achieve my personal targets efficiently. The
basic resources of MIS are people, information and technology. For that reason, the organization
needs an effective workforce and experienced technical person to manage the overall operation
swiftly. Another function of the management communication system is to manage the reporting
system, sales and marketing system, process control system, inventory control system, Human
resource management etc. That means implementation and gathering knowledge with a view to
effective business process management will enhance the skills of all the employees further leads
to manage the overall organization in an efficient manner. Management Information System
provides the manager detail performance of the organization and it is urgent for trend analysis
(Alles, Brennan, Kogan, & Vasarhelyi, 2018). Access of accurate information also helps higher
management in decision-making process.
After implementation process it is urgent to monitor the overall process efficiently to
recognize the defects and weakness. Post implementation monitoring will reduce the chances of
risk and will provide the organization sustainable improvement. The business activity monitoring
system mainly check the real-time performance and it is incorporated with Key performance
indicators that help managers to improve the business performance quickly (Snihur, Thomas &
Burgelman, 2018). Identification of various business level policies and business behaviour is
essential to understand the overall business environment and that will help the decision making
leads to handle the toughest situation in an efficient manner. This particular study will improve

BUSINESS PROCESS MANAGEMENT AND SYSTEMS
the communication and management skills and it will enhance the skill of employees further.
The process automation system is the part of Business process management and the main
function of this tool is to trigger the process efficiency such as resource allocation in the
company, manage quality and cost-effectively (Mendling et al., 2018). This particular system
also reduces the overall expenses of the organization so that gathering skill with a view to these
tools also helps to manage the business process in a cost-effective way. All the business
organization wants to expand their Business in other emerging countries to increase profitability
as well as the brand image for that reason implementation of advance business process software
generally improves the overall working excellence of the organization and that is urgent to make
organizational changes efficiently (Di Francescomarino, Ghidini, Maggi, Petrucci, &
Yeshchenko, 2017). This specific system also helps the Human resource managers in measuring
the performance of employees and on the basis of the requirements organization conduct training
program to develop the skill and knowledge of employees leads to better operation.
Personal Thinking and Feeling
Business process model usually refers to the set of activities that helps to manage the day
to day operations in an effective manner. The major examples are the identification of issues,
analyze the issue, proper decision making, implementation of the strategy and evaluate the
performance (Kerzner & Kerzner, 2017). This study also enhances my knowledge with a view to
business process models and that is essential to mitigate all the organizational issues in an
effective manner. This study also indicates the corporate governance and policies of an
organization and identifies the corporate governance and follow each and every organizational
policy will also help the management to maintain effective corporate culture leads to improve
employee satisfaction rate as well as increase the rate of employee retention. Identification of
business process is important for me and I can implement these strategies in future to get validate
outcome from my business. in future to get validate Finally Implementation of upgrade
technology and information system will help JCR to improve their services and analytical skills
during research development work. Improved service quality and access of accurate information
will help management to achieve organizational objectives perfectly.

BUSINESS PROCESS MANAGEMENT AND SYSTEMS
References
Alles, M., Brennan, G., Kogan, A., & Vasarhelyi, M. A. (2018). Continuous monitoring of
business process controls: A pilot implementation of a continuous auditing system at
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Publishing Limited.
Alotaibi, Y., & Liu, F. (2017). Survey of business process management: challenges and
solutions. Enterprise Information Systems, 11(8), 1119-1153.
Chang, C., Srirama, S. N., & Buyya, R. (2017). Mobile cloud business process management
system for the internet of things: a survey. ACM Computing Surveys (CSUR), 49(4), 70.
Di Francescomarino, C., Ghidini, C., Maggi, F. M., Petrucci, G., & Yeshchenko, A. (2017). An
eye into the future: leveraging a-priori knowledge in predictive business process
monitoring. In International Conference on Business Process Management (pp. 252-
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Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning,
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López-Pintado, O., García-Bañuelos, L., Dumas, M., & Weber, I. (2017). Caterpillar: A
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on Business Process Modeling (BPM 2017), Barcelona, Spain.
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(2018). Blockchains for business process management-challenges and
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Snihur, Y., Thomas, L. D., & Burgelman, R. A. (2018). An ecosystem‐level process model of
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