Business Process Management Phases, Analytics, and Tools Report

This report provides a comprehensive overview of Business Process Management (BPM), detailing its crucial role in modern organizations and the advantages of implementing BPM solutions like SAP NetWeaver. It explores the objectives of BPM, the driving forces behind its adoption (custome...Read More

Running Head: Business Process Management
Business Process Management (BPM)
Essay
System04104
7/26/2018

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(B) Phases of Business Process Management
1. Introduction
Business Process Management plays a crucial role in the modern days of any business
organisation. There are number of advantages of implementing a BPM solution with an
integrated composition environment in the organisation. SAP NetWeaver is the popular
BPM software that provides facilities to analyse the business process and reduce the human
effort and work and save precious time of any business. The SAP NetWeaver provides easy
access to business rules and process, e.g., in the form of decision tables.
2. Objective of Implementing BPM
The implementation of BPM reduces the human efforts and provides accurate analysis
and strong decision-making power to management about any particular problem related to
business process (Khan, 2017). BPM enables the organisation to update and improve its
business organisation easily and rapidly. The SAP NetWeaver supports real-time
optimization of process execution, provide boost behind the business event-processing that
can trigger interactive or automated process adjustments.
3. Driving forces of BPM
We can define the following issues are major causes behind implementing BPM in the
organisation:
a. Customer Service Issues
b. Cost of Daily Operations
c. Low Productivity of Employees
d. Technological Advancements
e. Increasing Competition in the Industry
f. Infrastructure of Organisation
4. Phases in Implementing BPM
There are five phases in BPM system implementation in a business organisation:

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a. Designing of BPM
This is the first phase where all the business process evaluates and analyses by the top
management. A formal project team inspect all the business process where SAP NetWeaver
can be used and set a clearly defined objective for every business process and develop a
project plan.
b. Modelling and Simulation
The project team then review the capabilities of SAP NetWeaver which take 3-5 days.
The project team inspect and analyse SAP NetWeaver on every aspect and provide training to
the other concern member who connected in the implementation phase. The team develop
standard operating procedures (SOP’s) and they should make sure that they modify the
document according to their SOPs change (Mandelling, Baesens, Bernstein, & Fellmann,
2017).
c. Implementation
This is the third phase of BPM implementation and most crucial in all. Proper
implementation of the system is necessary for successful BPM implementation. The project
team needs several rounds of training to implement the SAP NetWeaver in the organisation.
The several rounds of testing needed for finally implementing the SAP NetWeaver in the
organisation.
d. Monitoring
This is the fourth phase where SAP team converted and collected pat data and creates
spreadsheets to collect and segment the data into logical tables. After all, data collected and
manually collected data is entered into the system, the team analyse the output of the SAP
NetWeaver and reviews output given by the software. In this phase, the BPM project team
analyse every output of the software and useless data and information and weed out it.
e. Optimisation
Proper care and updates are necessary after the successful implementation of BPM
solution in the organisation. It should not be considered that it is a definite beginning and end
after the successful installation of the SAP NetWeaver. The SAP NetWeaver needs time to
time update and optimisation in the features of the software that meet the future requirement
of the organisation.

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Implementation of BPM software in the business organisation requires planning,
excellent communication, and pure hard work of the project team. Once people see their ideas
into reality and process become optimized, they will realize the importance of BPM solution
and know what it exactly does.
5. Governance Process for BPM change and managing its stakeholders
There are few risks always threats business organisation after implementation of BPM
software in the organisation. These risks are as follows:
a. Employees and stakeholder’s resist of change
It is human nature that they always resist changes in their personal and professional life.
An employee who previously worked on paper and have no idea of technology or SAP
NetWeaver, always resist the implementation of it and does not see the benefits of technology
(Paschek, Draghici, & Lvascu, 2018). Such employees will delay in implementation as much
as possible. The management needs to aware them about the benefits of SAP and provides
training that mitigates such type of risks.
b. Audit Reviews and Governance in BPM
The business process governance also called process governance which involves setting
standards and priorities for BPM process and efforts. The major goal of process governance
is to minimize the work efforts in the organisation and make workflow more effective and
efficient. Process governance involves to set a centralize BPM centre of excellence to ensure
effective workflow and compare the actual results with the set standard and spread awareness
of BPM standards and priorities (Harris, 2016)). Audit reviews and process governance
monitor all the business process and prepare documents on the basis of monitoring these
business processes, success, or shortcomings.
c. Risk Management in BPM Implementation Phase
Integration Failure
Most of the business organisation now in these days using ERP or sales management
software, and if the BPM platform is failed to integrate with these systems, then it is more
possible that your BPM implementation is more likely to fail. SAP NetWeaver provide such
facilities and allowing the business organisation to easily move data from ERP software to
SAP NetWeaver and vice-versa.

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Rigidity Risks
The SAP NetWeaver platform allows the business organisation to model your own
business process according to the need of the organisation and modify according to demand
of the time (Unertl, Novak, Johnson, & Lorenzi, 2011). During the implementation process of
SAP, it should be ensured by the project team that one should not implement any process too
rigidly. It is important for the BPM project team to consider corner cases, i.e. cases where
process-flow the norm. The implementation process should be flexible and enough to further
changes in any process if required.
Technological Risks
The big problem with the BPM systems that they are not for the lifetime rather they will
definitely be absolute after a certain period when new and advanced technology will be
launched. This risk cannot be mitigated by the business organisation, only they can update of
the current system can fight with this risk. But after some time the organisation has to adopt a
new BPM tool for the business process advancement.
6. Conclusion
The BPM systems help the business organisation to modernize the business process
by replacing the manual work from advance technological automatic business processes such
as SAP NetWeaver. The SAP NetWeaver helps the business organisation to analyse the
business process and give it models according to their own need. The SAP NetWeaver can
easily integrate with other ERP and Sales management software that provide facilities to
integrate the BPM system with the existing business process of the organisation. We can say
that the BPM is the necessity of modern business organisation that provides the capacity to
reduce time and cost by analytically documenting, managing, automating and optimising the
business process.

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C. Business Process Analytics
1. Business Process Analysis
Business Process Analysis (BPA) can be defined as an analysis of the various
business operation and processes or series of the related task, where a BPM system observe
all these processor functions of the organisation and ensures the proper execution,
management and analysis to reduce the cost and time. BPA uses techniques such as
automation of work and simulation and mining, and the organisation's management gain a
deep insight into both current and business operations (Groover, 2008). The business process
analytics provides a deep insight into various organisational processes to its stakeholders such
as process participants, employees, employers, decision makers etc.
(Source: Flowchart.com, 2018)
2. Tools and Techniques Used in BPA
A. BPMN
Business Process Model Notification (BPMN) is a technique of BPA that was developed
by Business Process Management Initiatives (BPMI) that provides analysis of different
business processes by a graphical notation in a Business Process Diagram (Shapiro, White,
Bock, Palmer, ZurMuehlen, Brambilla, & Gagne, 2011). The BPMN based on the
flowcharting technique, which is similar very similar to activity diagrams. The primarily

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objective of BPMN is to provide helps in analysis of various business processes to both
technical users and business users. The BPMN specification also provides a mapping
between the graphical notation and underlying causes constructs of execution languages,
particularly Business process execution languages (Rosemann & Brocke, 2014).
(Source: BPMN, 2018)
BPMN 2.0 Diagram elements
Flow objects: It shows activity, events, and gateways.
Connecting objects: Connecting objects represents sequence flow, message flow and
connections.
Swim Lanes: A Swim lanes show the pool or lane between two nodes.
Artifacts: Artifacts represent the data object, groups and annotations.
B. YAWL
Yet Another Workflow Language (YAWL) is a workflow language based on
workflow patterns that are working on the analysis of workflow management and workflow
languages used in various business processes in the business organisation. The YAWL is
based on the formal semantics which helps in the implementation of several techniques for
analysing YAWL processes. YAWL is supported by a software system that includes an
execution engine (Hofstede, Van der Aalst, Adams, & Russel, 2010). The YAWL was
developed by the Eindhoven University of Technology (EUT) and Queensland University of
Technology (QUT). The Petri nets assumed to be an alternative of YAWL. The designers of
YAWL consider to take Petri nets as a starting point and extend this formalise with the three

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major constructs, namely or-join, cancellation sets, and multi instance-activities (JianHong,
2010). The YAWL supports advanced resource allocation policies, including four-eyes
principle and changed execution.
(Source: Flowchart.com, 2018)
BPMN VS YAWL
(Source: QUT, 2018)
3. Potential challenges during applying these tools and techniques
Applying these BPM tools is not an easy task. It has to face different types of challenges
and difficulties during the implementation and operation phase of these analytical tools.
1. Integration with other pre-existing systems is a difficult task during the
implementation and operation process in the business organisation. It is tough to
coordinate all the business processes with the system automation.

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2. Employee's fears of Job cut while some automaton system results in the fire of
employees from the organisation and that force them to resist the change.
3. BPA needs monitoring during replacing human and documented works with the
automation process. It is important to perform honest analysis and monitoring of cost
and productivity benefits. This needs pre-automation set standards that serve as a
benchmark for the future automation process results, and it could easily be compared
with the past performance.
4. Opportunities for Improvements in BPM
Involvement of employees in the business process management and its implementation
can be more useful for the organisation. The organisation can involve the different level of
peoples in business process automation and provide training to operate such automation
systems. This action of management can reduce the recruitment and training cost of new
employees and it can also be helpful in improving the efficiency of the different business
process in the organisation.
5. Feasibility Analysis of Applying Process Improvement Tools
The feasibility study is practically is an assessment and analysis of the proposed project
or system that has to be implemented in the organisation. A business organisation has to
check the feasibility of implementing a BPM improvement system on the following basis:
a. Technical Feasibility
The technical feasibility study helps the business organisation to check the technical
competence of the business organisation that it could handle the project implementation or
not. At this phase, both human and economic factor are considered during technical
feasibility (Georgakellos & Marcis, 2009).
b. Legal Feasibility
The legal feasibility inspects and analyses that whether the proposed system conflicts
with the legal requirements. As an example the data processing system in SAP NetWeaver is
not complying with the local data protection regulations then it the installation of this system
in the organisation will be illegal.

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c. Financial Feasibility
The financial feasibility helps the organisation to assess the total cost of implementing a
new BPM system in the organisation. The organisation assesses the cost and benefit analysis
after the proposal of implementing a new business improvement system in the organisation
(Beecker, 2018). If the cost of the software is too high that could not be possible for the
organisation to achieve in next few years, then it will be useless for the organisation to
implement costly BPM system in the business organisation.
d. Operational Feasibility
Operational feasibility checks how well a BPM system solves the problems, and how it
satisfied the requirements of the organisation by its output (Mesly, 2017). The operational
feasibility analysis should be focused on how well and to what extent the proposed system
performs in the existing business environment and is it capable in achieving the organisation
objective or not.
e. Schedule Feasibility
A project will fail if it takes too much time to complete the task. Thus, it is essential to
know how long the system will take to develop and it can be completed with the required
time frame or not. Schedule feasibility is helpful to measure the reasonable time-table of the
project and analyse the feasibility that it could be beneficial for the business organisation or
not.
In the end, we can say that Business Process Management (BPM) system is a need of the
large organisation having tedious manual work process and they are still working on
documenting work. The BPM systems help the business organisations to modernize the
business process by replacing the manual work from advance automatic business processes
systems such as SAP NetWeaver. The SAP NetWeaver helps the business organisation to
analyse the business process and give it models according to their own need and demands.
Although, it is so costly for the small business organisation no one denies that it is need of the
modern time to implement BPM systems in the organisation and replace the manual and
documented work with automation work.

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