Engineering Management: Business Process Management Literature Review

This report presents a literature review focused on Business Process Management (BPM), examining the evolution and impact of IT within organizations. The paper emphasizes the increasing integration of IT to enhance efficiency and quality in daily processes. It highlights the correlation between BPM and organizational success, drawing on empirical studies and the perspectives of researchers like Reijers, Dumas, and Kohlbacher. The review discusses BPM as both a management philosophy and a discipline, as well as a tool for defining and managing business processes. It explores factors influencing BPM success, such as management culture and commitment, and the role of technology in delivering value and infrastructure. The report concludes by acknowledging the need for further research in BPM, particularly in linking academic concepts with practical applications and also considers the importance of standards like XML and SOA in enhancing BPM technology.

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Engineering Management
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This paper aims to explore a literature review concerning Business Process Management,
(BPM). This paper incorporates knowledge and outlines the extent of development achieved on
BPM. By analyzing the technological advancements in the emerging world, it is evident the IT or
Information Technology is penetrating in various institutions rapidly (Reijers, 2003 pp.5).
Organizations need to adapt IT to perform the daily processes since they understand the
significance of technology. In addition, organizations understand the role of IT in the business
processes, for instance, enhancing the quality and the efficiency through the BPM. Through the
BPM, the organizational processes are improved and the advancements in technology are
monitored which is integrated into the processes. From various empirical studies, it is clear that
the organizational success correlates to the BPM.
This paper explores various literatures on the BPM and provides the direction in the
future concerning the development and knowledge which concerns BPM. Clearly, Reijers, 2003
have the same opinion that BPM occurs in two ways as a management philosophy or as a
discipline in management. This is because the BPM was obtained from the disciplines
concerning management where technology was deployed to handle the standard processes
(Dumas, La Rosa, Mendling and Reijers, 2013 pp.2). The BPM is also viewed as a tool which
helps in defining, optimizing and also managing the processes in businesses. Dumas, La Rosa,
Mendling and Reijers, 2013 also indicates that BPM can be employed in a structured and formal
way to enhance policies, practices, metrics, methods, and governance which concerns the
business processes. Clearly, the BPM differs from the other deployments of traditional
technology since the process management is viewed as the main initiatives and not the
departments of IT. The success of BPM is dictated by factors such as the management culture as
well as the management discipline and commitment. At the same time, people should be

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managed, especially those who perform duties within the business processes to set significant
indicators regarding performance hence the companies will greatly benefit from the BPM.
From the BPM perspective, technology is viewed as a way in which value is generated to
deliver infrastructure for efficiency within the organizations (Kohlbacher, 2009 pp.400). The
main objective of the BPM is to ensure that the customer and employee value is attained via
efficient, flexible and innovative business processes which facilitate transformation. Various
standards which include the XML, Web services, and SOA plays a great role to enhance the
technology of BPM. For this reason, flexibility is acquired; hence it becomes easier to apply
processes in the BPMS products. Kohlbacher, 2009 emphasizes the importance of support within
the BPM.
In conclusion, BPM can be viewed as a concept which has a low academic base from the
practical view. This is because technology is required in the operations and control of the
company via the regulations which monitor the business processes (Anand, Wamba and
Gnanzou, 2013 pp.15). The BPM framework which aims to recognize the conceptual clusters
shows that there lack evidence regarding the linkage of BPM in the academic field. BPM is
absolutely a relevant challenge for further research and practice in the future.

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Bibliography
Reijers, H.A., 2003. Design and control of workflow processes: business process management
for the service industry. Springer-Verlag.
Dumas, M., La Rosa, M., Mendling, J. and Reijers, H.A., 2013. Fundamentals of business
process management (Vol. 1, p. 2). Heidelberg: Springer.
Kohlbacher, M., 2009, September. The perceived effects of business process management.
In Science and Technology for Humanity (TIC-STH), 2009 IEEE Toronto International
Conference (pp. 399-402). IEEE.
Anand, A., Wamba, S.F. and Gnanzou, D., 2013, June. A literature review on business process
management, business process reengineering, and business process innovation. In Workshop on
Enterprise and Organizational Modeling and Simulation (pp. 1-23). Springer, Berlin,
Heidelberg.