PROJ6009: Business Process Management Plan for Advance Beauty Studio

This report provides a comprehensive analysis of business process management (BPM) within Advance Beauty Studio, a salon facing challenges with increased customer demand and limited technology. The report evaluates the current "As-Is" processes, particularly concerning booking, inventory management, and data handling, highlighting inefficiencies and areas for improvement. It then proposes a "To-Be" process model incorporating a mobile application for streamlined booking, cloud-based data storage, and an improved inventory management system. The report further assesses the benefits of implementing these changes, including enhanced customer satisfaction, better employee management, and more effective data analytics for personalized services, concluding that BPM and technology integration can significantly improve the salon's operations and drive growth. Desklib offers a wide range of solved assignments and past papers for students.

Running head: BUSINESS PROCESS MANAGEMENT
BUSINESS PROCESS MANAGEMENT
Name of student
Name of university
Author’s note:

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Table of Contents
Introduction....................................................................................................................2
Part A.............................................................................................................................2
Role of business process management.......................................................................2
As-Is process model...................................................................................................4
To-Be process model..................................................................................................5
Evaluation of As-Is process and To-be process.........................................................5
Conclusion......................................................................................................................7
References......................................................................................................................9

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Introduction
The processes of any business is considered to be the core for functioning properly
and efficiently. The processes exist in each of the department as well as the teams and these
processes are considered to be majorly critical in the gaining the desired outcome of any
operation. The business process is being considered to be the effective blueprint that helps in
defining the major pathways as well as the flows of various activities that runs within as well
as among the various business functions. But the movement from any point A to any point B
along the pathways as well as executing it significantly efficiently cannot be done without
trouble.
Business process management has been described as the practice of effectively
designing, execution, monitoring as well as the optimisation of the business processes
(Chang, 2016). The Advance Beauty Studio is a salon who are presently functioning with the
help of effective processes but with the increase in the number of customers in the business,
the need of implementing technology is presently rising. The role of business process
management and technology is being evaluated in this report in regards to the Advance
Beauty Studio. The present processes and the process of the business after the
implementation of the proposed changes has been clearly mentioned in this report.
Part A
Role of business process management
Presently the Advance Beauty Studio is functioning with the limited use of
technology and innovation. It is not able to handle the increased amount of booking and the
cancellations that are made by the customers. The customers visit the salon and then have to
wait in queue for gaining their chance to avail the services of the salon. The customer visits
the shop and are accepted by the receptionist that is present in the front desk of the shop. All

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the specifications of the services are provided to the receptionist and then the receptionist
checks the availability of the mentioned services and the staff. If the service is not available
then the customer is suggested with alternate date or time for making the booking and it
depends on the customer to make the booking on that alternate date or not. If the customer
chooses the alternate date then the services is booked. If the services are already available and
there is significant queue in the shop, then the customers are requested for indefinite time.
This waiting in the shop is raising significant issue in the customer loss in the company.
The company also manages the company for allowing the customers to make their
booking using the website, and if the booking is not available then they could select any other
date. With help of the efficient business process management, the processes of booking by
the customers for the various services could be significantly improved (Harmon, 2019). The
company is presently facing the issue of efficient inventory management as well as the data
management of the customers. With the help of the business process management, the
company could implement a mobile application that would allow the customers to check the
availability of any services and then make the booking for services (Mendling et al., 2018).
The application would be connected with the cloud storage that would help in securely
storing the data of all the users. The inventory management system could be improved in the
organisation that would ensure the availability of all the raw materials that are required for
providing the services to the customers. With the help of the cloud based software in the
company, the data would be automatically collected and then stored in the cloud services
(vom Brocke, Zelt & Schmiedel, 2016).
The centralised database would be implemented in the organisation that would act as
the platform for all the processes to access data from and allow the swift business. With the
help of the new mobile application in the company, the customers could easily check their
availability of services and then make the booking of any particular service. There have been

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various issues where the customers are not able to browse the website properly and for
eliminating the issue of not able to access the services, the application would provide the user
friendly platform for the customers to make their booking of services easily (Vom Brocke &
Mendling, 2018). The website does not allow the payment for the services that are availed
and the customers of this company are not satisfied with the unavailability of this particular
services. The application would be integrated with an effective payment gateway that would
allow the customers to make the payment of the desired booking.
As-Is process model

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To-Be process model
Evaluation of As-Is process and To-be process
Although the present business model of the salon is allowing the business to function
properly, there are some issues that are required to be solved for ensuring the delivery of
improved services to the customers. For instance, it could be considered that conducting the
manual audits of the inventory is presently becoming significantly time consuming as well as
frustrating procedure (Recker & Mendling, 2016). With the increase in the number of the
customers in the business, the company is required to manage increased inventory supplies
for providing the services to the customers. The cash flow in the business is also increasing
significantly and it increasing the need of managing the total finance of the company
properly.
The auditors are able to effectively track all the cash flow of the business as well as
the income in any specific month, then make the calculation of the amount of wastage, then

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check that business is effectively following the pre-determined rules as well as the
regulations (Zelt et al., 2019). The business is required to produce the reports as well as
verify availability of the various products. This is the present process in the company and
there is no automation in the business for handling the inventory automatically. With the help
of the business process management and the introduction of inventory management system,
the present scenario could be effectively improved (Del Giudice et al., 2018). The automation
of all the operations could be done using the improved inventory management system.
The implemented software could create the efficient reports immediately and help the
auditors in performing their respective tasks. The system could automatically order the stock
to the suppliers when the minimum threshold of the inventory has been crossed and the
company needs restocking of various raw materials. It would help in ensuring that the stock
of the company is never depleted company before placing the order. The customers
satisfaction would be increased significant with the availability of the desired products all the
time (Dijkman, Lammers & De Jong, 2016).
In the present scenario in the business, the company is not able to determine the most
appropriate preference of the customers for providing them with the personalised services.
And the demand of customers to feel valued in rising with the increase in number of customer
entertained by the company. The present condition in the salon does not have any kind of
data analytics method that would analyse all the customers booking and then determine the
most popular services that are selected and provide the customisation to those services. With
the introduction of the business process management and the improved technologies, the
company would gain the platform for making the accurate data analytics and determine the
most preferred services of the customers. The salon owners could effectively analyse the data
for knowing the actual preferences of the customers and then make the segmentation of the
customers into various groups. And then, particular offers as well as the campaigns could be

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provided for the specific target groups on the basis of the data. It would help in triggering the
immediate reactions from the clients as well as the results in the increased revenue for the
business.
The company is also presently facing significant issues in the employee management
and the employees are facing issues in receiving their salary in the allocated time. The
performance of the customers is not being analysed properly and it does not provide the
company with the facility of allowing incentives to the employees who are working beyond
their assigned tasks. The manual tracking of the employees in the present business setting is
becoming significantly troublesome and the staff performance is not being tracked effectively
and the attendance records are also difficult for the company to handle.
With the introduction of the improved business process management and the
technologies, the tracking of the attendance could be done and the regulating of the
performance of the employees could also be done. All the present staff of the company would
be registered in the system of the salon and the employees would be asked to upload the
report of the services that have been provided daily. The software would have the ability of
creating the real time reports on the performance level of the employees. It would help in the
differentiation of the bad and the good performances and then accordingly, appropriate
training could be provided to the staff for making them perform with the enhanced abilities.
The electronic attendance system could easily help with the integration of the payroll
software. The payroll of the employees would be determined by the number of days the
individual has been present and the appropriate deduction could be made from the analysis of
the data stored in the attendance system.

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Conclusion
From the above discussion, it has been concluded that the introduction of the mobile
application in the organisation with the help of the business process management would help
in improving all the major processes of the organisation and ensure the growth of the
company. Business process management has been described as the practice of effectively
designing, execution, monitoring as well as the optimisation of the business processes. With
help of the efficient business process management, the processes of booking by the customers
for the various services could be significantly improved.

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References
Chang, J. F. (2016). Business process management systems: strategy and implementation.
CRC Press.
Del Giudice, M., Soto-Acosta, P., Carayannis, E., & Scuotto, V. (2018). Emerging
perspectives on business process management (BPM): IT-based processes and
ambidextrous organizations, theory and practice. Business Process Management
Journal.
Dijkman, R., Lammers, S. V., & De Jong, A. (2016). Properties that influence business
process management maturity and its effect on organizational
performance. Information Systems Frontiers, 18(4), 717-734.
García-Bañuelos, L., Ponomarev, A., Dumas, M., & Weber, I. (2017, September). Optimized
execution of business processes on blockchain. In International Conference on
Business Process Management (pp. 130-146). Springer, Cham.
Harmon, P. (2019). Business process change: a business process management guide for
managers and process professionals. Morgan Kaufmann.
Kirchmer, M. (2017). Business process governance. In High Performance Through Business
Process Management (pp. 81-101). Springer, Cham.
Mendling, J., Weber, I., Aalst, W. V. D., Brocke, J. V., Cabanillas, C., Daniel, F., ... & Gal,
A. (2018). Blockchains for business process management-challenges and
opportunities. ACM Transactions on Management Information Systems (TMIS), 9(1),
1-16.

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Recker, J., & Mendling, J. (2016). The state of the art of business process management
research as published in the BPM conference. Business & Information Systems
Engineering, 58(1), 55-72.
vom Brocke, J., & Mendling, J. (2018). Frameworks for business process management: a
taxonomy for business process management cases. In Business Process Management
Cases (pp. 1-17). Springer, Cham.
vom Brocke, J., Zelt, S., & Schmiedel, T. (2016). On the role of context in business process
management. International Journal of Information Management, 36(3), 486-495.
Zelt, S., Recker, J., Schmiedel, T., & vom Brocke, J. (2019). A theory of contingent business
process management. Business Process Management Journal.