COIT20252: Business Process Management E-Portfolio Assessment

This e-portfolio, created for the COIT20252 Business Process Management course, explores several key concepts within the field. It includes an analysis of Key Performance Indicators (KPIs) and their role in organizational performance, referencing resources on their development and implementation. The portfolio also examines matrix management structures, highlighting their importance in modern business environments and providing relevant video resources. Furthermore, it delves into the measurement continuum, emphasizing its significance in marketing and aligning metrics with business outcomes. The role of vision statements in guiding organizational decision-making is discussed, along with an exploration of operational management and its impact on ensuring timely product delivery. Each topic is supported by selected resources, including articles and videos, to provide a comprehensive understanding of the subject matter. The e-portfolio demonstrates a practical application of BPM principles, offering insights into how these concepts are applied in real-world business scenarios.

Running head: E-PORTFOLIO
E-PORTFOLIO
Name of student
Name of university
Author’s note:

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Key performance indicators
https://www.intrafocus.com/wp-content/uploads/2014/09/Developing-Meaningful-Key-
Performance-Indicators-V7.pdf
The key performance indicators have been selected for allowing the comprehensive
understanding of the role of the KPI in the organisations. The key performance indicators are
commonly denoted as the measure for performance or the metric or any measure. This aspect
is significantly valid, and the crucial thing is definition and not the label, if the metric is the
term commonly utilised within the organisation then utilise it. In the formal balanced
scorecard structure, as it has been defined by the institute of the balanced scorecard, the
common term performance has been majorly utilised.
Matrix management structures
https://www.youtube.com/watch?v=ZfoWxzUsdsI
This topic of the matrix management structures assists any company with effective
structuring of any company where the grid or the matrix system is utilised for the
implementation of the reporting relationships is done rather that any traditional hierarchy. For
effective realisation of major role of matrix management structure increasingly more robustly
and this is the reason why the selection of this topic has been done. The reports of the for any
functional manager who major task is the providing of any additional support with skills
along with the assistance in the prioritisation with the reviewing of the work.
Measurement continuum
BusinessDictionary.com. (2019). What is continuum? definition and meaning. [online]
Available at: http://www.businessdictionary.com/definition/continuum.html [Accessed 3 May
2019].

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In the present business climate needs the high accountability for any business that is
responsible for the marketing and therefore the discipline of the measurement of the
marketing would definitely continue to develop in future. The major reason why this topic
has been selected is to gain the effective understanding of the importance of the measurement
continuum in the businesses today. By the navigation of the measurement continuum from
the activity based to the predictive based, the marketers could grow towards the increasingly
effective measurement of the marketing and then help in the aligning of the measurement and
the metric with the major business outcomes.
Vision statement
https://www.youtube.com/watch?v=NSwjNm9imwg
The vision statement of the any organization is majorly considered as the declaration
of the objectives of the organization and it is intended in guiding the decision making within
the organization. Any vision statement is not significantly linked with the business
organization and it might also be utilized by the non-profit or any government entities. The
understanding of the role of the vision statement and how it could drive the business process
management of the organization is important and it required to be understood effectively.
This is the reason why the topic has been chosen for the further reading.
Figure: Vision statement

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Operational management
MIT School of Distance Education. (2019). Importance of operations management. [online]
Available at: https://www.mitsde.com/Blog/importance-of-operations-management/
[Accessed 3 May 2019].
The operations management could be described as the process of the efficient
planning, managing, organising, supervising and the controlling of the processes of the
manufacturing and the production. The main aim of any operations manager is the ensuring
of the timely delivery of all the products that are demanded by the customers of the
organisation for eliminating any issue of the customers regarding the delayed delivery. It
includes the same management for each of the industry or any kind of business irrespective of
the nature of the operation. Operation management has been considered as the major driver in
the success of the organisation for the management of the day-to-day activities without any
problem.
Figure: Operations management

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Bibliography
BusinessDictionary.com. (2019). What is continuum? definition and meaning. [online]
Available at: http://www.businessdictionary.com/definition/continuum.html [Accessed 3 May
2019].
https://www.intrafocus.com/wp-content/uploads/2014/09/Developing-Meaningful-Key-
Performance-Indicators-V7.pdf
https://www.youtube.com/watch?v=NSwjNm9imwg
https://www.youtube.com/watch?v=ZfoWxzUsdsI
MIT School of Distance Education. (2019). Importance of operations management. [online]
Available at: https://www.mitsde.com/Blog/importance-of-operations-management/
[Accessed 3 May 2019].