PROJ6009: Business Process Development Plan Report - University

This report presents a comprehensive analysis of Business Process Management (BPM) within an organization, focusing on the development of a business process plan. It begins with an introduction emphasizing the critical role of processes in achieving organizational efficiency and desired outcomes. The report then delves into the audit process and improvement methods, highlighting the importance of understanding existing processes (As-Is) to identify strengths and weaknesses. The 'To-Be' process, involving the implementation of a mobile application for a salon, is evaluated for its potential to enhance customer experience and data management. The report addresses governance processes for BPM change, outlining key elements like defining rules, establishing procedures, and determining objectives. It also examines stakeholder considerations, emphasizing the need for clear communication and a supportive environment to ensure successful process changes. Recommendations are made to the organization for implementing BPM to improve its operations. The report concludes by summarizing the benefits of the mobile application and the importance of ongoing process management.

Running head: BUSINESS PROCESS MANAGEMENT
BUSINESS PROCESS MANAGEMENT
Name of student
Name of university
Author’s note:

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Table of Contents
Introduction....................................................................................................................2
Audit process and improvement methods..................................................................2
Evaluation of To-Be process......................................................................................3
Governance process for BPM change........................................................................4
Consideration of stakeholders....................................................................................6
Recommendation............................................................................................................6
Conclusion......................................................................................................................7
References......................................................................................................................8

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Introduction
The processes of any business is considered to be the core for functioning properly
and efficiently. The processes exist in each of the department as well as the teams and these
processes are considered to be majorly critical in the gaining the desired outcome of any
operation. The business process is being considered to be the effective blueprint that helps in
defining the major pathways as well as the flows of various activities that runs within as well
as among the various business functions. But the movement from any point A to any point B
along the pathways as well as executing it significantly efficiently cannot be done without
trouble.
Audit process and improvement methods
Conducting the audit of the processes that are being suggested in the organisation is
considered to be the most troublesome tasks (Alotaibi & Liu, 2017). Performing any audit of
the process is considered to be the most efficient method of gaining the proper insight in the
inner workings of the business. The audit of the suggested processes would help the company
to recognise the strong points as well as the sector of extreme weaknesses for allowing the
development of strategy for the improvement as well as the increased productivity. There are
presently various categories that are used for conducting the audits of the processes in the
company (Poll et al., 2018). The suggested audit process in the company is:
Determining the type of the final product is being provided or the complete value of
the business that is considered to the existing as well as the potential clients. It might seem as
an easy task for the company but it is required to be analysed properly (Arias et al., 2018).
The salon should execute the identification as well as the comprehension of the final goal of
the company is necessary for establishing the processes as well as the policies.

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The salon needs to examine all the elements of the ultimate service or the products.
This would include the quality of the work. By the identification of the critical variables of
the business, the company would have the ability of viewing the stages of the process that are
extremely crucial than any other process and which stages are required to be streamlined or
eliminated. With the auditing process, the business would be able to gain the proper idea
about the processes that are waste in the complete business and eliminate these processes for
ensuring the optimum service delivery (Lederer, Knapp & Schott, 2017).
The testing as well as the determining of the proper methods by which the processes
are adapting to the variations that are being introduced is required to be done in the company
(vom Brocke & Mendling, 2018). There are various unknown factors that could lead to the
development of extreme difficulty for the company. the processes could adapt to and then
accommodate the unforeseen variations is probably to be increasingly successful than any
particular processes with the increased rigid guidelines that does not allow the changes.
The company should conduct the constant survey of the people that are included in
any particular process. The individuals should be observed and then evaluation of the
methods by which the processes are affected by the role of these individuals should be done
(Havur et al., 2016). The employees and the manager should have the common platform for
making the effective communication and anonymous questionnaires are required to be
effectively administered for the initial perspective on the methods by which the process is
functioning.
Evaluation of To-Be process
The proposed To-Be process in the organisation is the implementation of the mobile
application of the salon with the integration with the cloud storage. This To-Be process
should be considered to be made as the should-be process. With the introduction of the

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improved mobile application, the company would be able to provide the customers with the
efficient platform for making the booking of services and products anytime they want from
anywhere. The users who were facing various kinds of issues in accessing the website would
now be able to make the booking of various services in the company and gain the various
services without significant trouble. The company would be able to store the data of the
customers with extensive in the cloud storage and ensure that all the customer data is
available to the authorised users for making the various reports. The application would be
constantly updated for ensuring that all the recent services is present on the homepage of the
application and it would allow the customers to make the booking easily.
Governance process for BPM change
Process governance is considered to be the major issues for the organisation (Tarhan,
Turetken & Reijers, 2016). the process governance is the methods by which the company
could consolidate the initiatives of the process management with the established rules, the
standards, and the guidelines that could combine towards the mutual goal. The governance
processes for the BPM change in the salon could be categorised as:
 Defining as well as controlling the rules as well as the guidelines
 Establishment of the procedures
 Establishment of the tools for using in the organisation
 Clearly determining the objectives of the processes changes
 Defining the business rules
 Determining the forms of the control as well as the measurement
 Creation of the rules for the organisation of the processes
 Defining the structure as well as the levels (Malinova & Mendling, 2018)
 Directing the methodologies in the process management
 Establishing the value chain as the source for the process management

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 For achieving the objectives of the process changes in the organisation, the stages
of the responsibility that are required to be followed in the organisation are:
 The direct execution as well as the control of the business processes
 The coordination, overview as well as the assistance of the management processes
 For promoting as well as ensuring the reliability as well as the integrity of all the
processes in the complete organisation (Dave, 2017)
The objectives of the established governance processes could be categorised as:
 Standardising the process initiatives
 Encouraging extensive alignment of all the initiatives of the company
 Encouraging the constant improvement of the business processes
 Defining the roles as well as the responsibilities of processes (Giacosa,
Mazzoleni & Usai, 2018)
 Determining the individuals who would be provided with the power of
deciding any of the procedures
 Becoming the increasing agile organisation in the response to emergence of
any of the changes
 Promoting the quality of the initiatives of the processes (Weske, 2019)
 Change management processes on the daily application of the culture
 Aligning the management processes with extensive strategic objective of
company
 Ensuring that all the processes office coordinates with the initiatives as well as
provides the required support to all the included areas.

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Consideration of stakeholders
The methods by which the stakeholders could be ensured connected in the process
change are:
Development of the detailed communication plan in early stages of the project: It is
required to be ensured in the organisation that the communication through the proper
channels is allowed and the methods of communication is available for all the stakeholders
for engaging in the vast group of the stakeholders (Weske, 2019). The development of the
communication management plan in the early stage of the project could make it significantly
probable that the project team employed by the organisation would be provided with the
ability of communicating constantly with the stakeholders of the project.
Development of the suitable environment for executing the initiative of processes
changes: This particular task could be done by the organisation before the launching of the
project in the company (AlShathry, 2016). All the details of the project are required to be
conveyed to the appropriate stakeholders of the project for ensuring the improved
understanding of project by the stakeholders (Lohmann & Zur Muehlen, 2016). The emphasis
must be placed on advantage of the initiative of change not only from the viewpoint of
organisation but crucially from the viewpoint of all the individual stakeholders (Kirchmer,
2017).
Recommendation
It is therefore suggested to the organisation that the introduction of the business
process management should be done for ensuring the improvement of the various processes.
The audit process should be followed by the organisation for analysing the constant benefit of
the proposed improvement process in the organisation. The stakeholders of the project are

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required to be constantly conveyed regarding the recent developments of the project and
ensure that all the processes of the project are conveyed to the stakeholders.
Conclusion
From the above discussion, it has been concluded that the introduction of the mobile
application in the organisation with the help of the business process management would help
in improving all the major processes of the organisation and ensure the growth of the
company. The company is presently facing the issue of efficient inventory management as
well as the data management of the customers.

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References
Alotaibi, Y., & Liu, F. (2017). Survey of business process management: challenges and
solutions. Enterprise Information Systems, 11(8), 1119-1153.
AlShathry, O. (2016). Business process management: a maturity assessment of Saudi Arabian
organizations. Business Process Management Journal.
Arias, M., Saavedra, R., Marques, M. R., Munoz-Gama, J., & Sepúlveda, M. (2018). Human
resource allocation in business process management and process
mining. Management Decision.
Dave, B. (2017). Business process management–a construction case study. Construction
Innovation.
Giacosa, E., Mazzoleni, A., & Usai, A. (2018). Business Process Management
(BPM). Business Process Management Journal.
Havur, G., Cabanillas, C., Mendling, J., & Polleres, A. (2016, September). Resource
allocation with dependencies in business process management systems.
In International Conference on Business Process Management (pp. 3-19). Springer,
Cham.
Lederer, M., Knapp, J., & Schott, P. (2017, March). The digital future has many names—
How business process management drives the digital transformation. In 2017 6th
International Conference on Industrial Technology and Management (ICITM) (pp.
22-26). IEEE.
Lohmann, P., & Zur Muehlen, M. (2016, September). Business process management skills
and roles: an investigation of the demand and supply side of BPM professionals.

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In International Conference on Business Process Management (pp. 317-332).
Springer, Cham.
Malinova, M., & Mendling, J. (2018). Identifying do’s and don’ts using the integrated
business process management framework. Business Process Management Journal.
Poll, R., Polyvyanyy, A., Rosemann, M., Röglinger, M., & Rupprecht, L. (2018, September).
Process forecasting: Towards proactive business process management.
In International Conference on Business Process Management (pp. 496-512).
Springer, Cham.
Tarhan, A., Turetken, O., & Reijers, H. A. (2016). Business process maturity models: A
systematic literature review. Information and Software Technology, 75, 122-134.
Vom Brocke, J., & Mendling, J. (2018). Business process management cases. Digital
Innovation and Business Transformation in Practice. Berlin et al.: Springer.
Weske, M. (2019). Business Process Management. Springer Berlin Heidelberg.