MPM701A - BPM Report: Streamlining Processes at XYZ Pty Ltd

This report provides a comprehensive Business Process Management (BPM) solution for XYZ Pty Ltd, a medium-sized organization facing challenges due to increasing competition and communication gaps. The report utilizes the Zachman framework and BPMN diagrams to analyze the current business processes, identify areas for improvement, and propose an information system to enhance efficiency and streamline operations. Key aspects such as support, management, and ERP are considered to ensure a holistic approach to business transformation. The proposed solution aims to improve communication, reduce operational costs, and enhance customer service. The report also includes recommendations for supporting and managing the different business processes to mitigate risks during the transformation, ultimately helping XYZ Pty Ltd gain a competitive advantage in the market. Desklib provides access to this and other solved assignments for students.

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student
Name of the University
Author’s Note

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BUSINESS PROCESS MANAGEMENT
Executive Summary
The report is prepared for the XYZ Pty Ltd. which is facing problem due to the rise of
competitiveness and communication gap between the different level of management. A
business process management system is used for eliminating the gaps and management of the
flow of information between the different elements of the organisation. A research is done on
the current business process system of the firm for the evaluation of the problem and
proposing an appropriate information system that would help the organization to increase the
efficiency. For the demonstration of the framework of the business process a BPMN diagram
is used that helps in demonstration of the flow of activity and its effectiveness for the
management of the changes in the business process. A solution is proposed and its overview
is given in the report that helps in determination of its effectiveness before its implementation
in the real case. A clear recommendation is also provided that would help to support and
manage the different business process eliminate the risk for the transformation of the
business.

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Table of Contents
Introduction................................................................................................................................3
Proposed Solution......................................................................................................................3
Solution Consideration...............................................................................................................9
Recommendations....................................................................................................................13
Conclusion................................................................................................................................15
Bibliography.............................................................................................................................16

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Introduction
The report is prepared for the XYZ Pty ltd. Which is a medium sized organization
comprising of more than 100 employees. The current problem in the business is the lack of
personal touch of the CEO with the employees and communication gap that causing the
business to deteriorate since the last two years. There is another threat to the business that is
its competitor have imitated the innovation features and developed similar wood cutting
device with equal qualities. The formal process of the business are analysed for the
identification of the problems with the business and proposing a solution that would help the
organization to gain competitive advantage in the current market place.
The report is created to propose a solution with the means of business process
architecture and demonstrating its values for increasing the efficiency and effectiveness of the
business. The gaps in the organization is identified and a ”To Be” process diagram is created
and the key aspect of the business such as support, management, ERP, etc. are covered for the
clarification of the contention. For the consideration of the solution the impact of the
proposed solution is added in the report and the stages involved for redesigning the business
are identified. A overall summary of the process change that is proposed is described with the
application of phase approach. The success of the change of the business is given in the
report that would help to eliminate the gaps and assist the reader to understand the needs of
transformation in the business. At the end of the report some recommendations are added that
helps the organization to improve the business.
Proposed Solution
Zachman framework is followed for the development of the design structure and
management of the resources of the organization. The macroprocess that comprises to form
an internal structure is identified for redesigning the projects and transformation of the

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physical inputs. A value chain analysis is done and the group of processes are identified for
defining the business purpose and management of each of the activity such as from receiving
request from the client to delivering the products1. The processes that is used for the
development of the new capabilities and enhancement of the competitiveness for example
new infrastructure and process. A planning should be made for defining the future of the
business by creating new strategies, programs and plans and the process should be grouped
into financial, infrastructure, human or others 2. The process structure is demonstrated in the
following figure and the above macro processes are used for the development of the business
process architecture.
1 Jeston, John. Business process management. Routledge, 2014.
2 Vom Brocke, Jan, Martin Petry, and Thomas Gonser. "Business process management." In A
Handbook of Business Transformation Management Methodology, pp. 137-172. Routledge,
2016.

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There is an internal structure of each of the Macro process and they are analysed by
redesigning the framework by the means of process types contained in the architecture. The
types of process are described below:
Execution – A set of subprocesses and different activities should be transformed into
physical inputs for example raw material, components, documents, etc3. There are different
3 Rosemann, Michael, and Jan vom Brocke. "The six core elements of business process
management." In Handbook on business process management 1, pp. 105-122. Springer,
Berlin, Heidelberg, 2015.

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physical product that are generated from the wood cutting machine and the terms such as
loans and other documents for the specification of the conditions and subjects.
Management – The customer requirement should be gathered for the set of
subprocess and the activities and executed directly by setting the objectives, creation of a
project plan, programs, resources of the assignment and produce what is needed for the
project4.
State Status – Setting up the IT subprocess and the different activity for gathering the
transaction that occurs for management and execution. The state of each of the process
should be updated and proper feedback should be provided such that the overall status is
known for each of the activity.
The above definitions are represented with the help of the following flow diagram and
it also helps in identification of the relationship for the specification of the ontology. The
implementation of the model helps in improvement of the production of the machine and
creates a service oriented model for the business5. The service provided by the firm should be
improved for the increasing the loyalty of the customer and gain a recognition in the market.
The needs of the internal and the external customer should be identified for planning the
inputs and creating the business plan. The top level executives should be included for the
preparation of the strategy and generating a work program for assuring that the completion of
4 Hammer, Michael. "What is business process management?." In Handbook on business
process management 1, pp. 3-16. Springer, Berlin, Heidelberg, 2015.
5 Chang, James F. Business process management systems: strategy and implementation.
Auerbach Publications, 2016.

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the work program is done without any error6. The subprocess are the different activity set that
are defined for the execution of the process that are required for the management of the
business process. As for example in the process of manufacturing the machinery a prototype
of the model is created as a sub process for eliminating the errors in the final product. There
are different disaggregated elements that are executed in the business process for the
management of the business practice and creating rules and logic7. There are different
mathematical logic that can be used for the taking appropriate decision and management of
the flow of information between the process and the sub processes. The raw materials,
components, machinery and computers should be categorized as resource and it have good
coordination with the process and activity for the improvement of the current business
process8. The following BPMN diagram is created for the demonstration of the flow of
information between the different process and the sub process involved for the elimination of
the different problems and increasing the efficiency of the business.
6 Vom Brocke, Jan, Theresa Schmiedel, Jan Recker, Peter Trkman, Willem Mertens, and
Stijn Viaene. "Ten principles of good business process management." Business process
management journal 20, no. 4 (2014): 530-548.
7 Schulte, Stefan, Christian Janiesch, Srikumar Venugopal, Ingo Weber, and Philipp
Hoenisch. "Elastic Business Process Management: State of the art and open challenges for
BPM in the cloud." Future Generation Computer Systems 46 (2015): 36-50.
8 Schmiedel, Theresa, Jan Vom Brocke, and Jan Recker. "Development and validation of an
instrument to measure organizational cultures’ support of Business Process
Management." Information & Management 51, no. 1 (2014): 43-56.

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It is also proposed that an information system should be developed for the
management of the organizational activity such as stocks, resources and production line that
would help the current business process to improve the efficiency and reduce the complexity
of the current business process. The specific flow of the information between the elements
are used as a guide for the development of the business process management solution. The
information system helps in reducing the communication gap and gathering the information
from the distributed environment of the organization. The information system is developed
for helping the managers to respond to the different business activity quickly and shore the
documents and share them with the staffs for collaborating the information following a
systematic approach. The inputs are collected from the business process and sends them in a
revised document for its demonstration for the targeted audience. For the management of the
operation the information system helps in efficient operation and reduce the cost of operation
of the business. It also helps in improvement of the customer service thus stream lies the
operation for taking better operation and delivering the information as needed by the
organization.
Solution Consideration
For the development of the solution the problems in the current business process are
identified and an evaluation is made on the different information system that can be applied
for eliminating the problems. The capacities of the organization is exploited and the
importance of the information system for the management of the business activity and the
manpower of the organization. The information system is used for processing the inputs of
the business and increase the information system effectiveness and add more data for the
accusation of information system in different methods9. The communication system is used
9 Roeser, Tobias, and Eva-Maria Kern. "Surveys in business process management–a literature
review." Business Process Management Journal 21, no. 3 (2015): 692-718.

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for the management and gathering of distributed information and allowing the managers to
rapidly respond to the different activity. In the current business process the managers respond
using emails, it is quick but the managers can use the information system effectively for the
management of the information’s stored in different forms10. The sensitive information of the
organization can be stored in encrypted form such that it cannot be allowed to access for the
different level of users in the organization. The information system is used for the
communication between the different users and each of the employees working in the
organization can use the information system for the management of the changes and tracking
the different activity of the users working in the organization11. The collected inputs from the
different users are collected using the information system for aligning the business with the
changes needed for gaining competitive advantage.
The operation management is used for the management of the recent information and
allowing the organization to operate efficiently. The type of information is proportional with
the management process and the information system helps n completing the recent operation
and allowing the system to operate efficiently12. The information system can also helps in
reducing the operation cost and differentiate with its competitor by giving better competitive
10 Dunie, Rob, W. R. Schulte, M. Cantara, and M. Kerremans. "Magic Quadrant for
intelligent business process management suites." Gartner RAS Core Research Note G 258612
(2015).
11 Pádua, Silvia Inês Dallavalle, and Charbel José Chiappetta Jabbour. "Promotion and
evolution of sustainability performance measurement systems from a perspective of business
process management: From a literature review to a pentagonal proposal." Business Process
Management Journal21, no. 2 (2015): 403-418.

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service. The sales data should be recorded in the information system such that the activity of
the customer can be gathered and letting the user to stock and production of the item for
selling it13. The sales team can use the information system as a guidance and streamline the
business operation.
The information system helps in helping the organization to take better decision and
delivering the information using the different modelling techniques that can help with
resulting in taking better decision14. For taking better decision a course of action should be
taken from the different alternatives that can be taken from the related corresponding task.
The information residing in the information system should be kept up to dated. If there are
more than one choice the information system can be used for running different scenario and
for the management of each of the possibility the information system can be used for
calculating the key indicators that is needed for the improvement of the current business
process. The main key indicators that are used for the management of the information are the
12 Rahimi, Fatemeh, Charles Møller, and Lars Hvam. "Business process management and IT
management: The missing integration." International Journal of Information Management36,
no. 1 (2016): 142-154.
13 Trkman, Peter, Willem Mertens, Stijn Viaene, and Paul Gemmel. "From business process
management to customer process management." Business process management journal 21,
no. 2 (2015): 250-266.
14 Mendling, Jan, Ingo Weber, Wil Van Der Aalst, Jan Vom Brocke, Cristina Cabanillas,
Florian Daniel, Søren Debois et al. "Blockchains for business process management-
challenges and opportunities." ACM Transactions on Management Information Systems
(TMIS) 9, no. 1 (2018): 4.