INS307: Business Process Management and Emerging Technologies Report

This report explores the transformative impact of emerging technologies on Business Process Management (BPM). It begins by defining BPM and its importance in optimizing organizational processes. The report then examines the crucial role of technology, emphasizing how it enhances productivity, customer experience, and competitive advantage. It highlights the integration of emerging technologies like Robotic Process Automation (RPA) and AI within BPM frameworks. The report also discusses the various benefits of BPM implementation, such as cost reduction, improved customer satisfaction, and enhanced resource optimization. The conclusion underscores the necessity of integrating modern technologies with BPM to achieve organizational success and provide a superior customer experience, while references provide support to the assertions made in the report.

Running Head: BPM AND EMERGING TECHNOLOGY
Emerging Technology and Business Process Management
Report
System04104
3/12/2020

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Table of Contents
Introduction................................................................................................................................2
What is Business Process Management?...................................................................................2
Role of Technology in Business Process Management.............................................................3
Benefits of BPM in the organisation......................................................................................4
Conclusion..................................................................................................................................4
References..................................................................................................................................5

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Introduction
The Business Process Management (BPM) sector is going under a seismic shift
because there are large number of organisations are going to transform around the digital
technologies. Many organisation emphases on that technology alone cannot change the way
of work until it is used to foster better work processes (Rosemann & vom Brocke, 2015). The
emerging technology can be more useful if the organisation used the emerging technology to
empower its employees and train them to use the technology in order to produce better
services to the customers and provide them great customer experience. In such a situation,
BPM can serve as a connecting fabric between the organisational functions and modern
technologies to coordinate, optimise, monitor, and automate the organisational processes,
which will further help the organisation to ensure a better and smooth business functions.
What is Business Process Management?
Business Process Management (BPM) is the discipline that enables the organisation to
improve every business processes in the organisation by analysing it, modelling how it works
in different situations, accomplishing and executing improvements, and monitoring the
process of improvement (Segatto, de Pádua & Martinelli, 2013).
In other words, it can be said that business processes enables the organisation to
define the pathways of every business activities and ensure a smooth business function within
the organisation. However, it can also be said that attainment of organisational goals and
continual improvement in the organisation require a wise use of BPM with the combination
of emerging technologies can plays a crucial role organisational success.

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Role of Technology in Business Process Management
BPM is always been about productivity management and the integration of
technology with BPM enables the organisation to achieve the goals and gaining a competitive
advantage over the competitors. However, it is really essential for BPM to consider the new
technological changes and including knowledge from the modern emerging technologies as
well (Brocke, Zelt, & Schmiedel, 2016). The combination of emerging technology with BPM
allows the organisation to ensure transparency in the organisation and more customer-
oriented services. There are large numbers of organisations are collaborating the BPM with
emerging technologies to achieve these goals.
It is noticeable that customer experience is the most important phenomenon in any
organisation and it also determines the success or failure of the organisation. In such a
scenario, the combination of emerging technologies and BPM enables the organisation to
remove the roadblocks and enables the employees to handle the task in appropriate ways
(Van der Aalst, 2013). It is well known for every organisation that they cannot provide a
better customer service to the customer without using technology in the organisation. If
workers or employees are busy in other stuffs of the organisation such as collecting data,
collaborating with colleagues, and accessing data through escalate support requests, then it is
impossible for the organisation to satisfy their customers and provide them better customer
experience. In such a situation, the BPM software and its collaboration with modern
technologies help the organisation to lay the foundation of more smarter and responsive
interaction with the customers (Groen & Walsh, 2013).
The advancement of technology such as robotics technology can also enables the
organisation to store the data and information in the backhand of the organisation and the
technology also ensures that data collections must be based on the predetermined parameter

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(Rosemann & vom Brocke, 2015). The Robotic Process automation (RPA) is the best
example of the combination of modern emerging technologies and BPM processes that uses
artificial intelligence and vigorous analytics to handle incredible complex workflow
(Hammer, 2015). Although, it can be said that emerging technology and its combination with
BPM process enables the organisation to make the work flexible for the people and assist the
employees in their work efforts. The technology also enables the organisation to focus on
process improvement as well.
Benefits of BPM in the organisation
There are many benefits of BPM in the organisation. For example, it reduces the cost
of operations and reducing the duplicate efforts. This leads to higher productivity and
improved performance of resources in the organisation. BPM also helps to improve the
customer satisfaction and provide easy techniques and methods to employees as well to
perform their role. An organisation can create a strong corporate strategy and ensure resource
optimization by just aligning the business outcomes with its business process management
(Trkman, 2010).
Conclusion
In conclusion, to gain the competitive advantage over the competitors and provide a
better customer experience to the customer, the collaboration of modern technologies and
BPM process is necessary for every organisation. The use of technology in BPM process not
only ensures organisational success rather it also enables the employees to enhance the
productivity and decrease the efforts in doing processes in the organisation. It will
tremendously reduce the cost of business operations and eliminating the roadblocks that
affects the performance of employees to handle the key tasks in the organisation.

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References
Van der Aalst, W. M. (2013). Business process management: a comprehensive survey. ISRN
Software Engineering, 2013.
Hammer, M. (2015). What is business process management?. In Handbook on business
process management 1 (pp. 3-16). Springer, Berlin, Heidelberg.
Trkman, P. (2010). The critical success factors of business process
management. International journal of information management, 30(2), 125-134.
Brocke, J., Zelt, S., & Schmiedel, T. (2016). On the role of context in business process
management. International Journal of Information Management, 36(3), 486-495.
Groen, A. J., & Walsh, S. T. (2013). Introduction to the field of emerging technology
management. Creativity and innovation management, 22(1), 1-5.
Segatto, M., de Pádua, S. I. D., & Martinelli, D. P. (2013). Business process management: a
systemic approach?. Retrieved from:
https://pdfs.semanticscholar.org/7ca3/ccdcdaf855286252467bebcc0acc3de3f4d1.pdf
Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122).
Springer, Berlin, Heidelberg.