Business Process Modeling Report: Maroondah Hospital Case Study

This report provides a detailed analysis of business process modeling within Maroondah Hospital, focusing on the general medical process. The study examines the patient journey from registration to discharge, highlighting various stages such as diagnosis, testing, and therapy. It identifies key process problems, including inefficiencies, communication issues, and delays in obtaining test results. The report offers specific recommendations for improvement, such as implementing a website for patient registration, utilizing an organization-wide shared database, and employing hybrid cloud applications. Furthermore, it suggests best practices like parallelism, outsourcing communication, separation of duties, prioritization, and interfacing to address the identified issues. The aim is to enhance patient care, streamline operations, and improve overall efficiency within the hospital's general medical process. The report also includes visual aids such as a modified business process model and an automated business process model created by the author.

Running head: BUSINESS PROCESS MODELLING
Business Process Modelling: A Case Study of Maroondah
Name of the Student
Name of the University

1BUSINESS PROCESS MODELLING
Table of Contents
Part 1: Business Process Modeling..................................................................................................2
Part 2: Automated Business Process Modelling:.............................................................................3
Part 3: Report...................................................................................................................................3
3.1 Details of Business and Process Problems:...........................................................................3
3.2 Recommendations:................................................................................................................6
3.3 Best Practice:.........................................................................................................................7
Bibliography:.................................................................................................................................14

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Part 1: Business Process Modeling
Figure 1: Modified Business Process Model
(Source: Created by Author)

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Part 2: Automated Business Process Modelling:
Figure 2: Automated Business Process Modeling
(Source: Created by Author)
Part 3: Report
3.1 Details of Business and Process Problems:
The healthcare organization is situated in the Ringwood East. Maroondah is known as the
metropolitan teaching hospital that offers services that includes general and specialist medicines
along with emergency medicine, services regarding critical services, surgery, allied health and
ambulatory health. Within the case study, main focus has been put on the general medical
process of Maroondah hospital. The process is consisting of all the activities that a patient has to
follow in a general hospital. Detailed description of the process has been provided in the below
section. The visit of individual patient has been considered in the case study. The process starts
with admitting the patient and ends with discharge of patient. Individual patient record is

4BUSINESS PROCESS MODELLING
maintained within the hospital. Treatment, Diagnosis and tests are included within the general
medical process of Maroondah.
Doctors, therapists, receptionists, test experts and schedule planners are various resource
groups within the organization. These groups are responsible for performing various tasks of the
organization’s general medical process. Organizational knowledge, clinical information and
medical knowledge is increased and understand by the points called work item, task and activity.
The purpose of the general medical process is offering cost efficient as well as high
quality care to the patient of Maroondah hospital. This means that general medical process is
done for providing better care to the patient while reducing the cost of the whole process without
harming the quality of the process.
At first the patient registers at the front desk of Maroondah hospital through providing
details to the receptionists. After the successful completion of registration, the schedule planner,
regarding the initial diagnosis of the patient, creates an appointment. The doctor is responsible
for carrying out the initial diagnosis. After the diagnosis is done, the doctor decides what needs
to be done regarding the patient treatment. If the doctors decide that the patient requires no
treatment then the patient is released. Another reason for releasing the patient can be inability of
Maroondah hospital to provide treatment to the patient. Based on the collected initial diagnosis
report and information, the doctor will refer the patient to another doctor. This doctor is often
from other expertise and provide further assistance to the patient regarding the treatment. It may
happen that the symptoms of the dieses are not clear to the doctors. In such cases, the doctors
have to do further analysis on patient to identify the dieses and symptoms.

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The tests can be of various kinds. Biochemical tests, function tests and visual tests are the
most common among all the tests in Maroondah hospital. Various experts are required for doing
a test on the patient. The doctors uses the reports, generated after successful completion of test,
for understanding the patient condition in much better way. The responsible doctor may take a
step to forward the treatment. The doctor, can choose to release the patient, do consulting with
other experts, practitioners and doctors or request for further analysis. This analysis may consist
of more tests or adequate therapies in accordance with patient health condition. Various options
are available to the doctors such as surgery, medication, physiotherapy and radiotherapy that
happen to be handled by the range of medical staff. Following therapy, a prospects is actually
made good link between the actual therapies. For the medical diagnosis, test or therapy, a
meeting should be created before you start because of the schedule planner.
Test: This is the dermatologist's selection pertaining to that testing should certainly end
up being completed. There exists often standard protocol that designates the actual testing to try
and do depending on early diagnosis. The testing can be executed in almost any order or in some
cases concurrently. There are various unique testing, many turn out handled internal nonetheless
other people additional by way of others due to the not enough educated team plus restricted
equipment.
Therapy: This is the dermatologist's selection the way to proceed. In the event of surgery
or radiotherapy an additional practitioner is actually engaged who seem to might look at the
therapy as a whole new instance and she could possibly start with a much more precise medical
diagnosis method just before beginning the actual therapy. Given that there could possibly be
many remedies which might be executed as well we have used a repeater structure such as
"testing ".

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Business Process Problems: The business process issues are as listed below.
1) Low effectiveness is the absolute most visible problem. Some of the waiting time
is excruciating for patients, and also delays in obtaining test results and unwanted
tests.
2) For the reason that processes require numerous central units and external
companies, conversation can be a major issue. To be sure punctual diagnosis
needs advanced level cooperation among these entities which can even be not
easy to manage.
3) Condition administration must be enhanced according to the utilization of Electric
Individual records.
3.2 Recommendations:
Website: If a website is developed for Maroondah hospital, then the patients can register
themselves on their own. If the number of new patients are more than general, the receptionist
may take more than required time to register each of them one by one. A patient has to wait until
another patient is registered. If the website is developed, then individual patients can register
themselves at the same time. The capacity of the website has to be processing hundred requests
simultaneously so that website does not crash.
Using an Organization Wide Shared Database: The shared database will allow the
organization to have all the data in the same place and better efficiency in providing information
to the required personnel. The whole hospital employee and doctors can access that database and
update of any data can be accessed by authorized user.

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Using Hybrid Cloud Application: Through the use of cloud application that is shared
with other hospitals, Maroondah hospital can actually see the results of the tests or previous
health condition of the patient if that patient has taken treatment from partner healthcare center.
This will surely result into less cost of treatment and less time of patient care.
3.3 Best Practice:
Problems Best Practices Solution
Explanation
Advantages Disadvantages
waiting time is
unbearable for
patients
Parallelism The hospital
should process
the request in
form of larger
number of queue
formation.
Higher number
of queues would
help in the
process of
clearing out the
records of the
patient faster.
The time that is
required for on
patients would
be reduced if the
process of
parallelism is
used. Higher
number of
queues creation
would help in
process in higher
number of
patients at given
time which
The higher the
number of
queues
formation the
higher is the
number of
resources that
needs to be
provided for the
completion of
the checking
procedure. This
would in turn
make the cost

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The hospital
should fast
forward their
work and gather
the information
of the patients
before the
scheduled
appointment.
Most of the
appointments
these days are
pre booked.
Thus the hospital
should collect
the reports based
on the
appointments
and store them
so that the
process can be
fast forwarded.
would speed up
the process as
well as the
waiting time of
the patients. The
hospital should
fast forward
their work and
gather the
information of
the patients
before the
scheduled
appointment.
for the resources
used would be
more than the
previous
expenses.
communication Outsourcing Communication The advantage The

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is a big issue can be one of the
biggest problem
in an industrial
sector. The
problem due to
communication
can result in the
loss of clients as
well as in the
loss of
resources.
of using the
outsourcing
process would
help the
organization of
retain the
customers as
well as process
the request faster
than before. The
outsourcing of
knowledge
sharing work is
done to a
country with a
different time
line which
would help in
the provision of
24 hours of
service to the
clients.
disadvantage of
such process can
be that the use of
such outsourcing
process can cost
more than the
previously
incurred cost for
the domain of
communication.
The outsourcing
process of
communication
would require
the sharing of
data and
information with
other third party
user which
might hamper
the data
protection act of
the patient as

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well as produce
problems related
to data theft and
hacking.
Disease
management
needs to be
enhanced
Separation of
Duties
Dividing of the
duties among
different
departments of
the hospital
would help in
processing of the
problems and
issues of the
patients at a
faster rate.
Creation of a
separate
department for
the analysis of
the patient’s
details as well as
the diseases they
come to the
Advantage of the
usage of this
process is that
the data analysis
would provide
better insight in
the process of
understanding
the drawbacks
and the strengths
of the hospital in
the field of
treatment of the
patients. If the
hospital is able
to do this then
they would be
able to work on
their weakness
The
disadvantage of
the use of such
process is that
due to the
process of
increasing the
number of
departments the
management of
the departments
would become
more
complicated and
the resources to
be incurred in
the management
of the resources
would be more.

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hospital with
would help the
hospital in
understanding
their weakness
and strength in
the form of
disease control.
for the benefit of
the hospital and
in turn make a
profit in the field
of revenue as
well as in the
field of
expanding their
working
environment.
The process of
requesting the
reports from
different
departments
would become
more tiresome in
the case of an
emergency
patient in the
hospital. The
departments
should be
interconnected
to make the
process of
department
creation better
for the hospital.
delays in
obtaining test
results and
unnecessary
Prioritization The process of
prioritization is
the use of
proving priority
The advantage
would help the
hospital in
managing the
The
disadvantage can
be reported as
the disallowance