Business Process Modeling Report: Case Studies and Process Analysis

This report delves into the realm of Business Process Modeling (BPM), offering a comprehensive exploration of its various facets. The report begins with an introduction to BPMN diagrams, illustrating processes for hardware retailers, pizza vendors, and software companies. It analyzes features like private and public processes, gateways, and sub-processes. The report then progresses to case studies, examining order processes, incident management, and hotel stay scenarios. It also covers topics such as business process management in an enterprise architecture setting, the role of business process modeling in the context of change, and the relationship between BPM and EA. The report includes discussions on CBPE (Collaborative Business Process Engineering), exploring process identification, design, and implementation within the context of a MAS Venue Services case study, and covers different phases like planning and designing the process. Furthermore, the report addresses the importance of aligning BPM projects with EA goals, providing insights into handling non-compliance scenarios and the need for exception requests. Overall, this report provides a detailed overview of business process modeling, offering valuable insights for understanding and implementing effective business processes.

Running head: BUSINESS PROCESS MODELLING
Business process modelling
Student Name:
University Name:

1BUSINESS PROCESS MODELLING
Table of Contents
Week 3.............................................................................................................................................2
Week 4.............................................................................................................................................4
Week 5...........................................................................................................................................13
Week 6 and 7.................................................................................................................................14
Answer to a................................................................................................................................14
Answer to b................................................................................................................................15
Answer to c................................................................................................................................15
Answer to d................................................................................................................................15
Answer to e................................................................................................................................16
Answer to f................................................................................................................................16
Week 8...........................................................................................................................................17
Week 9 and 10...............................................................................................................................19
Week 11.........................................................................................................................................20
Bibliography..................................................................................................................................22

2BUSINESS PROCESS MODELLING
Week 3
The above diagram illustrates upon the process that is being followed by a Hardware
retailer so that ordered goods can be delivered to the customers. The diagram depicts the process
model with a single pool and three lanes to present the people that are associated with the good
shipping process by a Hardware retailer.
The below table demonstrates the features that are existing or not within the above
designed process model. The features presented below are considered as the components of a
proper BPMN model. The existing features are marked with status as “Available” in the diagram
and the features that are not present in the model are marked with status as “Not Available”.

3BUSINESS PROCESS MODELLING
Features Status
Private Processes Available
Start and End Events Available
Activities and Sequence Flows Available
Exclusive Gateways Available
Intermediate Events Not Available
Public Processes, Pools and Lanes Available
Message Flows Not Available
Collaboration Processes Not Available
Sub-processes Not Available
Parallel Gateways Available
Process Steps as Tasks Not Available
Human versus System Pools Not Available

4BUSINESS PROCESS MODELLING
Week 4
The above diagram illustrates the interaction between a Pizza Vendor and Customer that
occurs when customer orders for pizza. In the process, Customer and Pizza vendor has been
provided with dedicated pools as they are the main participants of the process.

5BUSINESS PROCESS MODELLING
The above diagram presents the process of order fulfillment whenever a request for order
is received and then checking occurs to see if the article being ordered is available or not. If the
ordered article is available then it is delivered to the customer and a financial statement is
generated that has been depicted in the above diagram with the help of sub-process.

6BUSINESS PROCESS MODELLING
The above diagram presents the process of stock maintenance where a conditional start
event is associated with triggering the process. It has been depicted that whenever the stock level
is reduced to certain level then article have to be procured.
In the above diagram, the focus is on illustrating the sub-process “procurement” from the
previous diagram. The process of procurement of an article that is followed of the stock level
goes below minimum level has been depicted in the above diagram.

7BUSINESS PROCESS MODELLING
The diagram presented above illustrates upon the process of incident management within
a software company. The process is triggered when a customer requests for help from account
manager due to problem occurred in the product being purchased.

8BUSINESS PROCESS MODELLING

9BUSINESS PROCESS MODELLING
The diagram presented above depicts a detailed collaboration between account manager,
support agents as well as software developer when a customer request for issue with purchased
product is triggered. The communication between the different participants has been illustrated
in the above diagram.
The incident management process being followed by the software company is depicted in
the above diagram as choreography. The participants has been clearly associated with their
required operations in the incident management process.

10BUSINESS PROCESS MODELLING
In the above diagram, the illustrations has been carried to reflect the business process
modelling having human as well as system driven control flows within one diagram. The
diagram demonstrates that Business IT alignment can be supported with the help of BPMN
process modelling.

11BUSINESS PROCESS MODELLING
In the above diagram, the illustration is carried out to show the information that an
account managers needs to know when a customer requests support regarding a purchased
product.