Business Process Modeling Report: Case Studies and Process Analysis

This report delves into the realm of Business Process Modeling (BPM), offering a comprehensive exploration of its various facets. The report begins with an introduction to BPMN diagrams, illustrating processes for hardware retailers, pizza vendors, and software companies. It analyzes features like private and public processes, gateways, and sub-processes. The report then progresses to case studies, examining order processes, incident management, and hotel stay scenarios. It also covers topics such as business process management in an enterprise architecture setting, the role of business process modeling in the context of change, and the relationship between BPM and EA. The report includes discussions on CBPE (Collaborative Business Process Engineering), exploring process identification, design, and implementation within the context of a MAS Venue Services case study, and covers different phases like planning and designing the process. Furthermore, the report addresses the importance of aligning BPM projects with EA goals, providing insights into handling non-compliance scenarios and the need for exception requests. Overall, this report provides a detailed overview of business process modeling, offering valuable insights for understanding and implementing effective business processes.

Running head: BUSINESS PROCESS MODELLING
Business process modelling
Student Name:
University Name:

1BUSINESS PROCESS MODELLING
Table of Contents
Week 3.............................................................................................................................................2
Week 4.............................................................................................................................................4
Week 5...........................................................................................................................................13
Week 6 and 7.................................................................................................................................14
Answer to a................................................................................................................................14
Answer to b................................................................................................................................15
Answer to c................................................................................................................................15
Answer to d................................................................................................................................15
Answer to e................................................................................................................................16
Answer to f................................................................................................................................16
Week 8...........................................................................................................................................17
Week 9 and 10...............................................................................................................................19
Week 11.........................................................................................................................................20
Bibliography..................................................................................................................................22

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Week 3
The above diagram illustrates upon the process that is being followed by a Hardware
retailer so that ordered goods can be delivered to the customers. The diagram depicts the process
model with a single pool and three lanes to present the people that are associated with the good
shipping process by a Hardware retailer.
The below table demonstrates the features that are existing or not within the above
designed process model. The features presented below are considered as the components of a
proper BPMN model. The existing features are marked with status as “Available” in the diagram
and the features that are not present in the model are marked with status as “Not Available”.

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Features Status
Private Processes Available
Start and End Events Available
Activities and Sequence Flows Available
Exclusive Gateways Available
Intermediate Events Not Available
Public Processes, Pools and Lanes Available
Message Flows Not Available
Collaboration Processes Not Available
Sub-processes Not Available
Parallel Gateways Available
Process Steps as Tasks Not Available
Human versus System Pools Not Available

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Week 4
The above diagram illustrates the interaction between a Pizza Vendor and Customer that
occurs when customer orders for pizza. In the process, Customer and Pizza vendor has been
provided with dedicated pools as they are the main participants of the process.

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The above diagram presents the process of order fulfillment whenever a request for order
is received and then checking occurs to see if the article being ordered is available or not. If the
ordered article is available then it is delivered to the customer and a financial statement is
generated that has been depicted in the above diagram with the help of sub-process.

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The above diagram presents the process of stock maintenance where a conditional start
event is associated with triggering the process. It has been depicted that whenever the stock level
is reduced to certain level then article have to be procured.
In the above diagram, the focus is on illustrating the sub-process “procurement” from the
previous diagram. The process of procurement of an article that is followed of the stock level
goes below minimum level has been depicted in the above diagram.

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The diagram presented above illustrates upon the process of incident management within
a software company. The process is triggered when a customer requests for help from account
manager due to problem occurred in the product being purchased.

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The diagram presented above depicts a detailed collaboration between account manager,
support agents as well as software developer when a customer request for issue with purchased
product is triggered. The communication between the different participants has been illustrated
in the above diagram.
The incident management process being followed by the software company is depicted in
the above diagram as choreography. The participants has been clearly associated with their
required operations in the incident management process.

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In the above diagram, the illustrations has been carried to reflect the business process
modelling having human as well as system driven control flows within one diagram. The
diagram demonstrates that Business IT alignment can be supported with the help of BPMN
process modelling.

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In the above diagram, the illustration is carried out to show the information that an
account managers needs to know when a customer requests support regarding a purchased
product.

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The above diagram represents the only part that will be executed in the process engine
within the whole collaboration.
The below table demonstrates the features that are existing or not within the above
designed process model. The features presented below are considered as the components of a
proper BPMN model. The existing features are marked with status as “Available” in the diagram
and the features that are not present in the model are marked with status as “Not Available”.
Features Status
Private Processes Available
Start and End Events Available
Activities and Sequence Flows Available
Exclusive Gateways Available
Intermediate Events Available
Public Processes, Pools and Lanes Available
Message Flows Available
Collaboration Processes Available
Sub-processes Available
Parallel Gateways Available
Process Steps as Tasks Available
Human versus System Pools Available

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Week 5
The above diagram represents a simple process of ordering in which there is also an
expanded sub-process “Approve Order”. The activities existing in the sub process is a part of the
parent process “Order Process” which is presented as a single process.
The above diagram depicts the example of “Approve Order” as a collapsed sub-process
in which the activities within the “Approve Order” has not been shown in the diagram.
The below table demonstrates the features that are existing or not within the above
designed process model. The features presented below are considered as the components of a
proper BPMN model. The existing features are marked with status as “Available” in the diagram
and the features that are not present in the model are marked with status as “Not Available”.

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Features Status
Private Processes Available
Start and End Events Available
Activities and Sequence Flows Available
Exclusive Gateways Available
Intermediate Events Available
Public Processes, Pools and Lanes Available
Message Flows Available
Collaboration Processes Available
Sub-processes Available
Parallel Gateways Available
Process Steps as Tasks Available
Human versus System Pools Available
Week 6 and 7
Answer to a
A business procedure chain of command in an EA setting gives an outline perspective of
the kinds of process the association ought to theoretically support. Displaying the improved
procedure inside EA comprehends what requirements to change in different parts of the
undertaking engineering in light of the adjustment in the process plan. Another piece of the EA
investigation is the thought of options. Choices can be contrasted both with deference with how
well they support the new business objective and as for how much undertaking change every
elective will require.

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Answer to b
The business procedure administration has been connected to the contextual analysis
through the improvement of business process displaying documentation. The BPMN show is
extremely affiliated in downplaying the exercises that are really done the contextual investigation
test. This enables the member to perceive conceivable regions that are should have been
changed.
Answer to c
The Business Process Management and Enterprise Architecture can be perceived
frequently inside the data innovation and business. The undertaking engineering completes
diverse parts which relies on the associations. As far as doing business process administration,
the vision with respect to the undertaking engineering must be wide so the design of the
association can be considered. The project design help the business procedure administration in
recognizing the variables that are past limits of the task therefore improving the business
procedure administration.
Answer to d
The situation is comprising of the components, for example, following. Changing the
method portfolio targets and limitations. Perceiving methodology portfolio effect and begin
adjustment projects. Monitoring structural consistence of changes to the procedure portfolio.
Any real changes to the BPM display must be done inside the BPM demonstrating apparatuses,
as a rule with regards to another (full life cycle) change project. On the off chance that
connections do not exist, the EA expert and the BPM procedure portfolio director can team up to
recognize the significant arrangement of operational procedures physically, and in this manner
build up the significant connections for some time later. Note this does not imply that all such

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operational procedures are fundamentally displayed in any type of detail. All it implies is that we
require placeholder antiques in the BPM portfolio that can connection to the EA focus for
visibility and later direction of started arrangement conveyance projects.
Answer to e
Any genuine changes to the BPM show must be done inside the BPM demonstrating
devices, for the most part with regards to another (full life cycle) change venture. Besides that
connections do not exist, the EA specialist and the BPM procedure portfolio administrator can
team up to recognize the applicable arrangement of operational procedures physically, and in this
manner build up the pertinent connections for some time later. Note this does not imply that all
such operational procedures are essentially displayed in any type of detail. All it implies is that
we require placeholder curios in the BPM portfolio that can connection to the EA focus for
visibility and later direction of started projects for solution delivery.
Answer to f
In this situation, a BPM project cannot agree to characterize EA targets. Regardless of
whether the correct main driver is absence of time, unsustainable cost, absence of capacities
accessible, or something unique, in all cases an exemption ask for should be prepared. In spite of
the fact that the project without anyone else cannot follow the EA focuses on, this may be where
it is so vital to the endeavor to agree to the objectives that extra guide from outside the
undertaking can be given or the task parameters can be changed another way. The best way to
evaluate this circumstance fittingly is to process the change ask for with important partners. The
special case should be surveyed by and talked about with the EA work. It is desirable over
recognize and process a special case ask for as right on time as conceivable in the life cycle of an
undertaking. The prior a choice is made, the less exorbitant any important changes will be. Note

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that it frequently can be hard to choose, when consistence with the EA targets cannot be met.
Regardless of whether this is an instance of an exemption or the instance of focuses on that
should be balanced in view of project knowledge. The best way to decide the correct strategy is
to work together with the EA work.
Week 8
The following table presents the process segments regarding the modelling of a Hotel
Stay scenario:
Number Process Description
1 Check-in
Process
This procedure is comprising of human movement named check in
visitor.
2 Room Charge
Process
This is the way toward distinguishing the rooms involved by the
guests and charge a specific against that room.
3 Point of Sale
Charge
Process
It has three portions making POS charge, settling charge and
estimating charge and also post.
4 Night Audit
Process
Hardly any triggers are utilized for controlling the Night review
process. The duty of the night inspector is to approve the record of
Property Management System and including this with purpose of
offer.
5 Guest
checkout
The guest leaves the room and pays the obligation.

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process
The business entities that has been identified from the case study are presented as below:
1. Folio: It fills in as an information record framework to track every movement of
any remain.
2. Charge: This is utilized for getting the data with respect to charges.
The status of the individual substances adjusts at the season of preparing turning point
change.
The attributes related with the entities are illustrated as below:
1. Customer profile
2. Room assignment
3. Arrival date
4. Departure date
5. Staying information
6. Charge of stay and many more
The Folio element is the in view of which the remaining related computations are made.
The Folio holds all the data of a visitor and remaining. This information decides how much cost
the visitor needs to pay.
The measure of the BPM is little however interconnected.

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Week 9 and 10
CBPE was carried out in context to the MAS Venue Services case study through different
phases as described below:
Planning – The principal undertaking is to distinguish the business forms that could be
named having potential for cooperation. Once the current business forms are considered, the
scientist can design business forms included into the fundamental streamline of existing business
forms. The usefulness of the designed procedures must be additionally seen keeping in mind the
end goal to accomplish a smooth stream of business.
Execution – The CBPE show empowers MAS Venue Services to contract staff from the
other security monitor supplier to settle the required number of the staff for the particular scene
when MAS cannot supply staff. Presently, MAS needs to organize the scenes and give a
predetermined number of staff to the less imperative activity. The decrease of the staff is because
of making them create less benefit, while expanding the hazard.
Observation – The Collaborative Business Process Engineering (CBPE) is connected to
design three extra procedures for MAS to enhance the result of its every day exercises, creating
more income and diminishing the hazard, thus there would be no impediment for the quantity of
staff, buy of less expensive activity supplies and promotion of its items and administrations.
Reflection – The talk with the Chief Executive Officer (CEO) and furthermore the
Operations Manager uncovered that the CBPE based designed procedures enhance the current
procedures of the MAS Venue Services. Performing administrations and selecting staff designed
procedures are viewed as imperative for the fate of the business. MAS Venue Services, being a

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built up organization, understands the significance of holding existing clients and selecting all
the time.
Week 11
The change was required for decreasing operational cost, influencing conclusion in
turnaround to time and diminishing rates of error.
The way toward rolling out improvements in the credit protection process change has
been given beneath:
IBM Credit financed the PCs, programming and administrations sold by IBM
Corporation. Handling a back application used to take between six days and two weeks as the
application wound its way from the credit division to the evaluating office to a manager who
worked out a formal statement letter. At the point when IBM Credit understood that preparing an
application really took just around a hour and a half and whatever is left of the typical handling
time was gone through with the application sitting on a heap on an authority's work area holding
up to be taken a gander at, they chose to reengineer the whole procedure.
The four experts who beforehand handled the application were supplanted by a generalist
called the arrangement structurer who prepared the application from begin to end utilizing
formats on another PC framework which gave every one of the information and devices every
master normally utilized. For irregular cases, the arrangement structurer can in any case
approach the authorities to give extra ability. The expert and the arrangement structurer then
collaborate to build up a bundle as required. This happens just once in a while, be that as it may.
The aftereffects of the reengineering program were turnaround time was decreased from 7-days
to 4-hours. With no expansion in staff numbers, IBM Credit accomplished a hundred overlay

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change in efficiency it handles 100 times the quantity of credit applications handles before
reengineering was embraced.