Business Process Modelling: Enhancing Organizational Efficiency Report

This report delves into the realm of business process modelling, emphasizing its critical role in enhancing organizational efficiency. It begins with an introduction that highlights the significance of process optimization in today's competitive landscape, followed by a comprehensive literature review. The review analyzes various articles and journals to explore the benefits of business process modelling, such as improved operational efficiency, cost reduction, and enhanced customer satisfaction. It also addresses the challenges associated with its implementation, including the need for detailed data understanding and overcoming issues like resistance to change. The report covers different business process models and discusses how business process management is divided into many categories that help businesses to optimize the overall design. The report concludes by reiterating the importance of business process modelling as a framework for creating value and achieving organizational objectives, while also acknowledging the need for careful planning and execution to overcome potential drawbacks.

BUSINESS
PROCESS
ENGINEERIN
G

Table of Contents
Introduction...........................................................................................................................................1
Literature Review..................................................................................................................................1
Conclusion.............................................................................................................................................5
References.............................................................................................................................................6

Introduction
With the increasing competition companies need to optimize their processes this can
be done using business process modelling. Business process modelling is an activity that
aims to deliver services to the customers by defining it by some steps. In this report, many
articles and journals are studied regarding business process modelling and how it offers
benefits to an organisation. The issues that are faced by an organisation due to business
process modelling are analysed. The article studied also covers different business process
model. It can be stated that business process modelling is one of the priority for businesses.
The issue faced by business process modelling is to have a detailed understanding of the
data which is sometimes not possible (Rosemann and vom Brocke, 2015). It identifies all
the current activities so that analyses could be done for improvement. It also increases the
speed of processes by reducing the overall cycle time.
Literature Review
According to (Recke and Mendling, 2016). , every organisation executes processes.
Business process modelling is a practise that generally aims to model, measure, optimise and
improve business processes. It basically emphasises operational efficiency that is achieved
by automation. It helps in reducing the overall cost of the processes. Business process
management modelling improves the overall performance of a business. This approach is
used to improve the overall quality by implementing processes to enhance customer
satisfaction. In the journal, author stated that business process modelling is a well-defined
and disciplined approach that is used to identify, design and execute all the business process
(Rosemann and vom Brocke, 2015). It helps in achieving the target and creates better
business values by supporting the organisation to meet the objective. It has enabled various

enterprises to understand the issues so that possible alteration could be made It is done by
representing the problem domain using flow charts, Gantt chart that helps in having a visual
view. It showcases the entire situation in which a business operates. It is used to visualize
the working of business operations so that improvement can be done. This creates visual
model for all the operations to be implemented (Recke and Mendling, 2016). It supports the
business to align all the new strategies in an appropriate manner so that overall performance
could be enhanced. It helps in overcoming the issues that are faced stakeholders to
understand the demand.
(Source: http://www.itacanet.com.br/index.php/en/bpm-en.html)
In the views of (Müller, Schmiedel, Gorbacheva and Vom Brocke, 2016), Business Process
management is divided into many categories that help businesses to optimize the overall
design. It is a management cycle that first focuses on designing the processes to ensure that
operations are completed in an effective manner. The other category is modelling that
ensures that how processes will operate under different circumstances. Business process
modelling also helps in designing problems so that business workflow can be managed. It
can be said as a method through which business processes communicate with each other by
understanding the users of business (Müller, Schmiedel, Gorbacheva and Vom Brocke,
2016). It reduces the errors between business and IT department. It has helped in

overcoming various challenges as it monitors and controls all the processes by gathering the
information. It is beneficial for every organisation as has offered transparencies in the
working environment by offering self-service processes to the customers (Conger, 2015). It
has reduced manual cost of an organisation by reducing the error rate. On the other hand, it
has increased the capacity and decision making power of an organisation. Business process
lifecycle cover design, configuration, monitoring, adjustment and diagnosis phase. In the
design phase process is designed so that it can be coded and monitored by management to
find out the changes that are needed (Conger, 2015).
According to (Schmiedel, Vom Brocke and Recker, 2014), business process modelling is
basically used to improve the efficiency of all the processes with the motive of reducing ad
hocs from the network. The goal of business process modelling is to manage all the
processes so that better services are delivered to the customers. It supports the organisation
by achieving all the operational efficiency (Schmiedel, Vom Brocke and Recker, 2014).
Thus, in the journal it was mentioned that business process management is a set of well-
defined rules that are used to improve the business processes by creating or designing more
effective rules. It works on a predicable patter by focusing on on-going and repetitive
process (Krumeich, Weis, Werth and Loos, 2014).

(Source: https://www.google.co.in/url?
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The business process management lifecycle is covered in the above five steps that are
displayed.
In the opinion of (Recker, 2017), incorporating business management in an organisation
have helped millions of business to control the work flow and processes in an effective way.
The benefits of using business process modelling are to create, map and analyses the
processes so that improvement can be done. It is an approach that graphically presents the
way through which business can conduct their process. Business process management is also
facing various issues like gaining support of top management, investment cost of the
software. The issue at strategic level arises due to lack of understanding on process
orientation. Lack of awareness and difficulty in understanding process orientation is an issue

that can be resolved by determining the benefits of products and services (Davenport,
2015). In business process modelling an organisation lacks a common mind-set when
vendors are promoting to BPM technology.
In the views of (Berg and Kilambi, Siebel Systems Inc, 2014), Business process modelling
faces various issues at the tactical level also as there exists a gap between operational
practices and strategic objective. One of the major forces for business process modelling is
improving the customer relationship. It is a tool that is used to monitor the process structure
in a real time. From the research, it was found that business process modelling helped an
organisation to improve the efficiency, versatility and customer satisfaction. It has helped in
standardizing the things that support an organisation to gain global brand name. BPM plays
an important role while making changes in an organisation (Berg and Kilambi, Siebel
Systems Inc, 2014). It supports employees to work together in an organisation. It helps in
documenting the business processes as it provides a path that can to be carried by an
organisation. It increases the overall efficiency of the operations by educating the staff so
that employees get detail understanding of the processes. Business process modelling
defines the responsibility of every person so that they can understand their responsibility and
work accordingly (Brocke and Rosemann, 2014). BPM is a technology as it helps in
enforcing a process regarding how they will be performed. It depicts the flow of work that
need to be followed in an organisation, once the flow of work is decided it is implemented
(Brocke and Rosemann, 2014).
According to (Schmiedel, vom Brocke and Recker, 2015), a survey was carried out on
business process management that includes various tools and techniques that are used in an
organisation. In the survey it was found that it is treated as a system that defines and creates
of processes that will be followed to support the operational processes. In the survey, it was

analysed that more than 60% of processes are documented and are completed using business
process modelling (Schmiedel, vom Brocke and Recker, 2015). Business process modelling
is used to optimize the performance by mapping the activities step by step. It is a critical part
of an organisation as it manages all the processes by creating a baseline for improvement.
According to (Vom Brocke, Petry and Gonser, 2016), business process modelling deals with
high and low level of mapping that redefines the processes for improvement. It is beneficial
for an organisation as processes are monitored regularly and improvement is done at every
stage. The part of business process modelling covers business process improvement that
means mapping and analysis of a single process. It supports the organisation by eliminating
all the challenges and the main function of business process modelling is improving the
efficiency and productivity to increase the overall profit. It finds out the best practise that
needs to be undertaken so that no conflicts are caused and a positive work environment is
created (Vom Brocke, Petry and Gonser, 2016). Business process modelling use the
techniques to model existing processes so that inefficiencies could be found and potential
improvements could be found. Later, new processes are designed so that improved process
could be developed.
According to (Hammer, 2015), in the journal it was found that business process modelling
aligns operations with business strategy. This is done by aligning the actual business
processes with the business strategy. It facilities the organisation by mapping the business
processes with overall strategy. On the other hand, the article depicts that business process
methodology improves the communication between the different departments so that smooth
functioning between the processes take place. It improves operational efficiencies of an
organisation by reducing the process cycle time. It was mentioned that one of the major
benefit is identifying the competitive advantage so that processes of business can be

stimulated and improvement could be done. It offers advantages as well as disadvantage to
an organisation like re-designing the process can affect the flexibility of workers as they will
not be able to do work in their own style (Vom Brocke, Schmiedel, Recker, Trkman,
Mertens and Viaene, 2014). On the other hand, it offers a way to the employees through
which processes need to be completed. It helps an organisation to identify all the operations
to determine that operations are in compliance with regulations.
In the views of (Lohmann and Zur Muehlen, 2015), from the research it was found that
importance of business process modelling is increased with increasing competition and rapid
changes in the market. It is a recursive activity that improves the business processes by
changing the old process by understanding the organisational components. It ensures
maximum possibility to explore processes that can never happen in reality. It also minimizes
risk of changes in planning process and provides opportunities for generating new and
innovative ideas. It also enables customers to interact and compare the simulations so that
better understanding is gained. It offers various challenges like it is a time consuming
process to build a versatile model. Integrating business process modelling in an organisation
is difficult as it requires special training (Hammer, 2015). From the paper it was found that
business process modelling is used to assist people by offering them a direction that needs to
be followed. It helps in understanding all the current business processes so that new
possibilities could be generated. The only drawback of using business process modelling in
an organisation is that it requires over analysis. This can sometimes lead to
miscommunication between the users.
The above research is done by considering the case of large as well as small firs. Mostly,
business process modelling is used in large firms as it helps in offering a view to the
company that need to be followed. The main purpose of designing business process

modelling is to improve the performance by using tools (Krumeich, Weis, Werth and Loos,
2014). It is implemented to improve the overall efficiencies by streamlining the processes
and boosting up the quality. It is basically used to make all the complex situations easy by
designing a well-defined process.
Conclusion
It can be concluded from the above research that, business process modelling is an important
part for an organisation. Business process management can be said as a framework that is
used to create value to the business. It can be stated that business process modelling divides
processes so that objective of an organisation could be achieved. It helps in defining the
work flow of an organisation between different levels. In this report, the benefits that are
faced by business process modelling are discussed along with its challenges. It is a
technology that helps in enforcing a process regarding how it will be performed. It depicts
the flow of work that need to be followed in an organisation, once the flow of work is
decided it is implemented so that speed of process is improved.

References
Berg, E. and Kilambi, K., Siebel Systems Inc, 2014. Method and apparatus to facilitate
development of a customer-specific business process model. U.S. Patent 8,639,542.
Brocke, J.V. and Rosemann, M., 2014. Handbook on business process management 2:
strategic alignment, governance, people and culture. Springer Publishing Company,
Incorporated.
Conger, S., 2015. Six sigma and business process management. In Handbook on Business
Process Management 1 (pp. 127-146). Springer, Berlin, Heidelberg.
Davenport, T.H., 2015. Process management for knowledge work. In Handbook on Business
Process Management 1 (pp. 17-35). Springer, Berlin, Heidelberg.
Hammer, M., 2015. What is business process management?. In Handbook on business
process management 1 (pp. 3-16). Springer, Berlin, Heidelberg.
Krumeich, J., Weis, B., Werth, D. and Loos, P., 2014. Event-driven business process
management: Where are we now? A comprehensive synthesis and analysis of
literature. Business Process Management Journal, 20(4), pp.615-633.
Lohmann, P. and Zur Muehlen, M., 2015, August. Business process management skills and
roles: an investigation of the demand and supply side of BPM professionals. In International
Conference on Business Process Management(pp. 317-332). Springer, Cham.
Müller, O., Schmiedel, T., Gorbacheva, E. and Vom Brocke, J., 2016. Towards a typology
of business process management professionals: identifying patterns of competences through
latent semantic analysis. Enterprise Information Systems, 10(1), pp.50-80.

Recker, J. (2017). Business Process Modeling- A Comparative Analysis*. Available from
https://pdfs.semanticscholar.org/cdd5/1a86660b2571254b1b04e9e78e947ed82da2.pdf
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Recker, J. and Mendling, J., 2016. The state of the art of business process management
research as published in the BPM conference. Business & Information Systems
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Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122). Springer,
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Schmiedel, T., Vom Brocke, J. and Recker, J., 2014. Development and validation of an
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Vom Brocke, J., Petry, M. and Gonser, T., 2016. Business process management. In A
Handbook of Business Transformation Management Methodology (pp. 137-172). Routledge.
Vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W. and Viaene, S., 2014.
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