BCO1049: Business Process Modelling Assignment - Order Fulfilment

This project analyzes business process modelling, focusing on order fulfilment and reengineering within the context of Tapzeem Chemicals, a pharmaceutical wholesaler. The assignment begins with a process model using a swim lane diagram to illustrate the order fulfilment process. It then explores methods for improving order fulfilment, such as optimizing order picking, enhancing customer accessibility, and maintaining updated inventory records. The project further presents a process model diagram for handling Southgate A&E patients and discusses the need for organizations to implement reengineering processes, detailing benefits like increased agility, productivity, efficiency, and customer focus. It also outlines various methods for implementing business process reengineering, including defining and analyzing business processes, identifying improvement opportunities, designing future states, and developing future state changes. The document provides a comprehensive overview of the assignment's requirements and solutions, supported by relevant references.

Running head: BUSINESS PROCESS MODELLING
BUSINESS PROCESS MODELLING
Name of the Student
Name of the University
Author Note:

1BUSINESS PROCESS MODELLING
Table of Contents
Answer to Question 1..........................................................................................................2
Process Model using Swim Lane.....................................................................................2
Improvement in Fulfilment order process.......................................................................3
Answer to Question 2..........................................................................................................5
Answer to Question 3..........................................................................................................6
Organization need to implement reengineering process..................................................6
Different methods used by organization in implementing a reengineering process........7
Reference.............................................................................................................................9

2BUSINESS PROCESS MODELLING
Answer to Question 1
Process Model using Swim Lane
Fig 1: Process Model Using Swim Lane
(Source: Created by Author)

3BUSINESS PROCESS MODELLING
Improvement in Fulfilment order process
Order fulfilment can be stated as a vital aspect of supply chain management. The overall
success of the business depends on the way how quickly and efficiently the orders of customer
can be processed (Chang 2016). With the increase in number of order process, the overall
process of shipping can become faster. It will merely increase the overall customer satisfaction
and provides a competitive edge over the competitors. There are large number of methods for
improving the overall order fulfilment process like
Making a choice of method for picking up order: Business can easily pick up orders
right from their customers by making use of different methods. Some of the popular steps are all
about discrete of pickup of order that is one item at a time (Huang et al. 2015). It is considered to
be good for low volume that is pass and pick picking of order. The given orders are minimized
into zones, which will reduce the overall walking distance. Batch picking can come into picture
where each method comes up with plus and minus points (Esbenshade et al. 2016). One needs to
choose with the given thing which is very much suitable for the business.
Increase in accessibility of Customers: Customers are one who places the orders, so to
get more orders, it is vital for making the fulfilment process much faster and easier. The forms
are easily available on online platform, which is short and easy to understand (Nohria 2017). It
merely requires information which requires entering of minimum information. Customers do not
need to bother with the difficult to find and understand the lengthy orders (Widigdo et al. 2016).
It is all about preferring to go to the supplier or vendor.
Autofill’s and multiple choice of forms: One thing that is taken into consideration all the
customers detest need to be done for long and details of forms. To make the order fulfilment
much faster and easier for both customers to make use of autofill’s (Jha Jha and O'Brien 2016).

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There is a need for pulling down all the required menus and various choice of the given forms.
Much less number of customers are needed to write or type for which the given orders are to be
placed.
Keeping the inventory updated: Customer needs to find a list of things which are
frustrating need to have waiting item which is out of stock. This particular scenariocomes into
picture which cannot be unavoidable (Pattanayak and Roy 2015). It merely tends to highlight the
fact is items are not inventory and will arrive by late. It mainly needs updating of the inventory
based records, which are continuous and ensuring all the provided data is correct.

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Answer to Question 2
Fig 2: Process Model Diagram for handing Southgate A&E patient
(Source: Created by Author)

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Answer to Question 3
Organization need to implement reengineering process
Business process re-engineering can be stated as the radical method of design of some of
the core process for achievement in overall productivity and overall quality. In this, organization
begin, so that startup by the help of blank sheet and rethinking of present process to deliver much
more value to the customer (Xia, Lin and Li 2018). It is mainly needed by organization in
understanding the organization and its working environment. Objectives tend to play a key role
in making shape of the whole process. There are large number of benefits of re-engineering
process like
Agility: Organization is at constant face that requires change. The point should be taken
into account change is considered to be a new kind of regulation. The market demands and
emergence of new methods of working (Grant 2016). One of the biggest plus points is that it can
facilitate the process of design, which is flexible. BPM can be used for getting flexibility for
making changes concerning minimum cost. The given process can be easily customized so that it
can easily suit the overall need of the firm.
Productivity: Re-engineering process help in automating all the repetitive elements that
tend to work as a flow. There are many kinds of processimprovements like removing bottlenecks
and introduction of parallel processing (von Rosing et al. 2015). It is all about removing all the
required steps which are achieved by the help of re-engineering. This particular aspect will help
the employees to step more time on list of given activities. It will merely support all the required
function that needs to be handled (Biard et al. 2015). It will merely translate the overall increase
in productivity and reducing waste.

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Efficiency and reducing waste: The overall business process will help in allowing
concentration for overall efficiency. Re-engineering will provide the organization with the
opportunity so that they can work in much efficient way (García-Holgado et al. 2015). Re-
engineering will help in creating much better design along with execution and monitoring
process. It will mainly reduce the overall risk as a result of fraudulent activity.
Compliance and Transparency: Organization needs to be completely compliant with the
regulation of the industry. Re-engineering process can help the organization in implementing the
regulatory needs in quick way (Chang 2016). The mere focus is all about preventing any kind of
delay in the compliance and required fines. Re-engineering aims to integrate the overall
compliance of the process of life cycle. It is merely applied to the organizational process, which
will help in gaining transparency and visibility to the employees.
Focus on the customers: By the help of leaner process, there can be increase in overall
productivity and employees can focus on customer. There has been increasing in capacity so that
they can respond quickly to the given proposal. It merely helps in finding the solution in much
faster way, which results in enhancing customer satisfaction (Huang et al. 2015). By this,
employees can easily focus a range of activities which provide the right result for both customers
and stakeholder.
Satisfying the employees: Re-engineering aims to eliminate a large number of
organization that are in red tape. It will help the employees to focus 100% on the given work.
This particular thing can be stated as the automation process that will cut down the repetitive
work. It will merely make the access to information much easier (Esbenshade et al. 2016). It will
merely make the overall productivity much easier along with much happier workforce.

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Different methods used by organization in implementing a reengineering
process
There are mainly six ways by which business process reengineering can be implemented
like
Defining the business Process: There is a need for mapping the present state like work
activities, roles and relationship support (Nohria 2017). It is mainly needed for supporting
technology and required business rules.
Analysis of Business Process: There is a need for looking for gaps, strategic decision and
root or main cause. The main focus is all about improving effectiveness of the organization. The
mere focus is all about improving effectiveness of the organization and operation efficiency
(Widigdo et al. 2016). The mere focus is all about achieving organizational objectives.
Identifying and analysing improvement opportunities: It is all about identifying,
validating and analysing the various kind of opportunities so that they can address any kind of
gap or root cause analysis (Jha Jha and O'Brien 2016). This particular step in mainly inclusive of
identifying and validating the improvement opportunities which are facing in forward direction.
Design of future state: There is a need for selecting the opportunities which are
identified above that can have impact on the effectiveness of the organization. There is a need for
operational efficiency, which will help in achieving the organizational objectives (Pattanayak
and Roy 2015). There is a need for creating a forward facing future map which helps in selecting
the right opportunities.
Developing future state changes: There is a need for overlooking on frequent basis
where the opportunities which are seen right before implementation (Xia, Lin and Li 2018). Both
changes and opportunities cannot be implemented until and unless they become operational.

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Reference
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modeling from business process modeling using new “Decision Model and Notation”(DMN) for
automating operational decision-making. In Working Conference on Virtual Enterprises (pp.
489-496). Springer, Cham.
Chang, J.F., 2016. Business process management systems: strategy and implementation.
Auerbach Publications.
Esbenshade, J., Vidal, M., Fascilla, G. and Ono, M., 2016. Customer-driven management models
for choiceless clientele? Business process reengineering in a California welfare agency. Work,
employment and society, 30(1), pp.77-96.
García-Holgado, A., García-Peñalvo, F.J., Hernández-García, Á. and Llorens-Largo, F., 2015,
July. Analysis and improvement of knowledge management processes in organizations using the
business process model notation. In Annual Conference of the Global Innovation and Knowledge
Academy (pp. 93-101). Springer, Cham.
Grant, D., 2016. Business analysis techniques in business reengineering. Business Process
Management Journal, 22(1), pp.75-88.
Huang, S.Y., Lee, C.H., Chiu, A.A. and Yen, D.C., 2015. How business process reengineering
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performance measurement. Information Systems Frontiers, 17(5), pp.1133-1144.
Jha, M., Jha, S. and O'Brien, L., 2016, June. Combining big data analytics with business process
using reengineering. In 2016 IEEE Tenth International Conference on Research Challenges in
Information Science (RCIS) (pp. 1-6). IEEE.

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Nohria, N., 2017. Fast forward: The best ideas on managing business change. Business
Review, 9, p.10.
Pattanayak, S. and Roy, S., 2015. Synergizing business process reengineering with enterprise
resource planning system in capital goods industry. Procedia-Social and Behavioral
Sciences, 189, pp.471-487.
von Rosing, M., White, S., Cummins, F. and de Man, H., 2015. Business Process Model and
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Widigdo, A.M.N., Marimin, M., Fahmi, I. and Beik, I.S., 2016. Business Process Reengineering
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