Business Process Modelling: Benefits, Challenges, and Discussion

This report delves into the realm of Business Process Modelling (BPM), elucidating its significance and the core processes it encompasses. The report begins with an introduction to BPM, emphasizing its role in organizational efficiency and the transformation of raw materials into valuable outputs. It then transitions into a detailed discussion on innovation, globalization, and technological advancements, particularly highlighting the rise of Business Process Outsourcing (BPO) as a key strategy. The discussion covers BPO's impact on various business functions, its benefits, and potential challenges, including control loss and the impact on organizational learning. Furthermore, the report explores the benefits of outsourcing, such as cost efficiency and improved performance, while also addressing the risks involved. The conclusion reinforces the importance of BPM and the strategic implications of outsourcing in today's dynamic business environment. This report is available on Desklib, a platform that provides students with AI-based study tools and access to past papers and solved assignments.

Running head: BUSINESS PROCESS MODELLING
Business Process Modelling
Name of the Student
Name of the University
Author Note:

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Table of Contents
Introduction......................................................................................................................................2
Discussion........................................................................................................................................2
Benefits and Challenges..................................................................................................................5
Conclusion.......................................................................................................................................6
References........................................................................................................................................7

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Introduction
Business Process Management (BPM) can be stated as a method by which the
organization edits and analyses the overall process. It is mainly needed for making up the core of
the business. Each of the department of the organization is mainly responsible for taking the
required raw materials or even data [10]. It is all about changing the whole thing to some else
value. At present, there are more than a dozen or core processes that are being handled by every
department. By the help of business process management (BPM) an organization can easily take
up necessary steps and can look up the given processes in total. BPM can be considered to be a
strategy which is needed for improving the overall workflow and processes in the given firm [8].
BPM mainly tends to affect the organization that is the workflow as every function that is being
affected.
In the coming pages of the report, an idea has been provided concerning business process
management. After that, a list of issues and challenges has been discussed in brief.
Discussion
Innovation can be considered to be essential concerning various aspect of human
enterprises. Proper management of the given organization is not an exceptional case. In the last
few years, both globalization and technological development in the technology development
which is needed for information and knowledge of present economy [3]. It can be considered to
be new economy that is mainly characteristics due to rapid development in the present growing
economy of the world. This particular aspect is taken into account for producing and servicing in
various part of the region. In the last few years, business process outsourcing (BPO) that has
been developed like a key strategy in the last few years. Outsourced services are mainly inclusive

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of operation, customer relationship management (CRM), human resource management [1]. The
main notion of organization is considered that BPO needs to emphasize on certain number of
business functions which is needed for attaining competitive advantage, minimizing cost and
lastly improving the overall services.
In some cases, BPO can be considered to be very much controversial where the business
leaders focus on the overall benefits and stress which is needed for competitive advantage [7].
BPO cannot be a single business strategy but tends to comprise of economic, social and lastly
technical parameters. In most of the cases, it is underpinned by technological development and
social parameters [11]. In most of the cases, outsourcing is mainly needed for overall
improvement of performance and huge number of benefits to organization.
By making use of other decision which is being outsourced, a proper vendor needs to be
selected for defining the overall relationship and performance parameters which need to be taken
into consideration [7]. Any kind of failure to managing can easily damage the whole
consequence like decline in overall revenue, backlash and demotivation of employees. The main
reason behind the overall outsourcing is all about governance. Based on the present nature of any
given organization, the given activities are divided into both core and non-core function. In the
present scenario, the given activities are mainly divided into central part of the firm and tend to
have direct access to overall success of the organization [4]. In general, a well-defined business
process is considered to becustomer-centric that is it is mainly needed for serving various
customer. It is mainly needed for addressing various issues with the given traditional issues
which creates bureaucracy that affects the overall customer services.
Organization need to create and evaluate the overall business processes that is mainly
needed for understanding the present needs in which they to operate. The major areas that are

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needed to be taken into consideration are all about reduction of overall cost, efficiency and
improving the overall customer services [1]. One of the biggest initiatives which can be taken in
the past is all about shift of non-core business processes which is needed for managing internal
management that is there in the third party provider. The outsourced activity is in overall
management of the given process that begins to start up for some of the core business function
and related processes. For understanding the overall popularity of BPO, various aspects like
payroll and benefits administration need to be taken into account. The overall function of
business process is mainly needed for calculating and payment timely for both wages and
salaries and other associated benefits like medical expenses and administration [5]. Based on the
overall size and complexity of the organization the function is mainly run by number of people
that makes use of information system of packages that is given in fixed cost. Function is mainly
needed for serving both information system packages that is given with fixed cost. This
particular aspect can be considered to be an important parameter which come up with
considerable value of fixed cost. This particular aspect is mainly needed for serving both internal
and external cost. A large number of given function are mainly handled by various third-party
provider which specializes in certain number of activities. It is mainly needed by organization
which enables them to spreading some fixed cost and achieving overall scale [9]. It is mainly
needed for delivering services and how investment can be done in the upcoming technologies.
Outsourcing is not only beneficial to some of the large organization but is equally
benefitted for both small and medium based enterprises. Small organization can mainly decide
the outsourcing functions like billing and service to customers [11]. By making use of
outsourcing activities an organization the outsource benefits like billing and service to its
customers. By making use of activities like outsourcing, organization can easily look into the

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expertise and overall technological development. It is all about having an investment and
maintaining a proper flexibility with respect to scale and overall scope of the organization. There
are some not-for profit organization like red cross that can serve in much better way and can
provide much better services by making use of outsourcing procurement [2]. Both organization
and business leaders come up with an idea which is completely bound to fail. Outsourcing is
known to be complex method which can be considered to be bit costly.
With time, business world is shifting towards a village. There are some comparative
advantages that lie between nation and firms which keeps on changing due to change in
circumstances [4]. There are large of transformational changes in the domain of production,
information and communication which has completely improved both manufacturing and
service-based industries. There are some countries that come up with liberal democracies and
huge private sector that has resulted in liberalization and private services. It is mainly needed for
serving the overall accountability which is needed for expenditure and overall returns [9]. As a
result of globalization, markets tend to have become volatile and very much competitive in
nature. Organization around the globe are looking for some given task which is due to significant
principles of management which have dominated the whole industry in the 20th century.
Outsourcing can be divide based on the given location that is service provider or given
vendor where the given work is done [5]. It can be either on-site for client premises or off-site
premises where vendors tend to operate in the given premises. Off-site operation is mainly of
three types that are onshore, nearshore and lastly offshore.
Benefits and Challenges
There are large number of benefits and challenges of business process like

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Cost- efficient: There are various benefits of outsourcing which is very much beneficial
in the overhead cost[3]. In the instance of call centre operation, employees are considered to be
very cost efficient.
Improvement of performance: It is all about focusing on certain activities and skills that
is needed for much better performance [2]. In general, it is completely reflected in the service
level agreement which is completely measured by the help of performance metrics.
The risk in business process outsourcing are
Control loss: In most of the cases, organization tend to have very much control over
some of the internal activities [1]. In most of the case of activities are completely outsourced
where the vendor can have primary control on some regular activities.
Loss in overall organizational learning: Both innovation and creativity are considered to
be an important part of the overall knowledge of the organization [9]. By making use of
outsourcing, employees can easily deal with some of the critical skills which might be lost.
Conclusion
From the above pages of the report, this pointed can be noted it is all about business
process management. As soon as the given project is underway anyhow, then the vendor will
have full control over the given outsourced function. It merely tends to highlight various
processes and function which is phased in much timely way. In the transition process, both
employees of the client need to transfer the knowledge to the vendor employees.

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References
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2016.
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[10] S., Pourmirza, S.,Peters, R. Dijkman, and P., Grefen. A systematic literature review on the
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