MITS5507 Research Report: Business Process Monitoring Analysis

This report provides a comprehensive analysis of Business Process Monitoring (BPM), focusing on Pengfei Chen's research article. The report delves into key concepts such as User Requirement Notation (URN), Use Case Maps (UCM), Goal-oriented Requirement Language (GRL), and Business Intelligence (BI), highlighting their roles in effective BPM. It explores the integration of UCM and GRL, methodologies used in BPM, and the implementation of goal-oriented monitoring tools. The report further examines the integration of KPI models with URN, benefits, and limitations of BPM. The conclusion emphasizes the importance of technology and BPM in enhancing business processes, emphasizing the significance of URN and goal-oriented monitoring for business success. The report provides a valuable overview of BPM, offering insights into its practical applications and impact on organizational performance.

Running head: BUSINESS PROCESS MONITORING
Business Process Monitoring
Name of the article:
Name of the Student:
Name of the University:
Student ID.:
Author note:

BUSINESS PROCESS MONITORING
Table of Contents
Introduction:....................................................................................................................................2
The Goals of Business Process Modelling......................................................................................2
Use case maps or UCM:..............................................................................................................3
Goal oriented requirement language:...........................................................................................3
Business Intelligence:..................................................................................................................3
Link between UCM and GRL:....................................................................................................4
Methodologies used in Business Process management:..............................................................4
Business process modelling:........................................................................................................5
Goal Oriented Monitoring Tool:..................................................................................................5
KPI model integration with URN:...............................................................................................6
Implementing Goal Oriented Business Process Monitoring:......................................................6
Benefits and limitations:..............................................................................................................6
Conclusion:......................................................................................................................................7
References:......................................................................................................................................8
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BUSINESS PROCESS MONITORING
Introduction:
Business Process Monitoring or Business Activity Monitoring is a part of the Managing
of Business Process. The process of monitoring helps in analysing the performance of the
organisation and identification of the critical issues faced by the organisation and find methods to
improve them. “AN APPROACH BASED ON USER REQUIREMENT NOTATION
COMBINED WITH BUSINESS INTELLIGENCE AND WEB SERVICES” by Pengfei Chen is
reviewed and this report analyses the success of the Business Process Monitoring in an
organisation. The intention of the article has been discussed in the report as well [7].
The Goals of Business Process Modelling:
Business process management has improved the organisation infrastructure over the
decade. The BPM helps in setting up proper targets and alignment in the business organisation
such that they are capable of understanding the customer demands better and deliver in
accordance to that. The key objective of the research paper is understanding the need Goal
Oriented Monitoring System for improvement in the organisation [1]. The thesis discussed in the
article proposes User Requirement Notation approaches which establishes a proper link between
the business goals and business processes with combination of the Business Intelligence tools.
This helps in building up an automated and interactive system where all the people involved in
the business processes can develop an iterative management cycle for the business process. The
targeted approach is implementation of User Requirement Notations in the system with the help
of Use case Maps and Goal-oriented requirement languages along with the KPI modelling.
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BUSINESS PROCESS MONITORING
Use case maps or UCM:
The Use Case Maps are scenario notation of the functional requirement of the
description. It also consists of the higher level designing scenarios. The starting and the end point
of the system can be obtained from the UCM. The elements of the UCM have specific roles to
play in the system and that can be understood from the map itself. With the help of the UCM
plug-ins we can describe the business process in any level of the organisation.
Goal oriented requirement language:
The article mainly lays focus on the Goal oriented requirement language. The alternative
means for achieving certain business goals can be obtained by the use of this language. The
primary elements of the Goal Oriented Requirement Languages are Soft goals, actors, Belief,
goals, task, resources and actor boundaries [3]. The notation used in the GRL can be classifies
into five groups and they are GRL elements, satisfaction, composition of links and their types,
and lastly the contribution types.
Business Intelligence:
Business intelligence process is very important for an organisation as it helps in the easy
access of the business data by delivering a solution. Application and data bases are created for
the benefits of the organisation. With the technological advancements in the organisations the
business have become more process oriented. To meet up with the competitive environment of
the business markets, the data is synchronized from the suppliers to the customers[8]. Hence,
business intelligence system is needed to perform not only fast work, but also smart work. To
measure the performance of the business on daily basis, the business admins and decision makers
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make use of the key performance indicators in the business [5]. The business intelligence acts as
a link between the business performance and operational data of the system.
Link between UCM and GRL:
The main purpose of the User Requirement Notation is to provide a clear description of
the requirements before designing any business procedure. With the combination of the GRL and
UCM in the User Requirement Notation can give a better scenario for understanding the actual
need of the User. It makes the presentation of the requirement more specified. The goals of the
business process can be further modified with the help of this.
Methodologies used in Business Process management:
The management of the huge organisational diverse processes linking the automated
systems with the human is known as the business process management. The life cycling of the
business process management consists of modelling, execution, monitoring and optimization.
The methodologies used in the BPM are mentioned below [9].
i. Total Quality management: This methodologies makes use of the continuous
improvement in the system. This helps in improvement of the customer
satisfaction. Total means everyone involved in the organisation; Quality is
improvement and management is systematic steps taken towards managing the
business. The life cycle of the TQM is Act, Plan, Check and Do. This is also
known as the Shewhart-cycle.
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ii. Six sigma: Six sigma determines improvement in the system with elimination of
the defects identified in the process. This methodology has been widely accepted
and adopted by the business for the purpose of improvement.
iii. Re-engineering of Business process: The process of re-engineering is also used in
the organisation to improve the performance, effectiveness and the effectiveness
of the system [4].
These are the methodologies applied in the system and almost have a
similar goal; that is improvement of the business and the business organisation.
To enhance the production of the business and to increase the customer
satisfaction by understanding the requirements better.
Business process modelling:
This is the part of the business process management that is involved in analysis of the
opportunities to structurally implement methods that can improve the business objectives of the
providers, stakeholders as well as the customers involved in the total system.
Goal Oriented Monitoring Tool:
Alignment of the business goals is the main target of the Goal Oriented Business Process
Monitoring. Therefore, there are certain things that are clarified from the article regarding the
approaches and the methodology of the goal oriented monitoring tools.
Satisfaction of the processes involved in the business should be achieved by the usage of
this process. The process of monitoring using this tool has to be continuous in order to fulfill the
requirements of the system.
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KPI model integration with URN:
There are two elements of the KPI, they are Key Performance Indicators, and KPI
information elements [2]. The gaps between the Goal Model and the Process model are filled by
the KPI model. KPIs with UCM and GRL when linked together for the evaluation of the
performance in the process of the business, which in turns helps in achieving the business goals.
Implementing Goal Oriented Business Process Monitoring:
Goal Oriented Business Process Monitoring helps in guiding the business in a direction in
which the performance can be enhanced. There are three most important components of the
monitoring process and they are business information provider, business process monitoring tool
and monitoring the services [6]. All these components works in combination to build the data
records for an organisation and generates reports for the key performance indicators. This helps
in understanding the key issues in a business and fixating them becomes easier.
Benefits and limitations:
Business process monitoring have certain advantages over the business organisation and
are thus adopted by the systems in the organisations widely. The benefits of the organisations are
given below:
Effectiveness, transparency and the efficiency of the system can be enhanced using the
business process monitoring. Considerable improvement of the revenue can be observed. As the
problems are identified in the initial phase, the cost can be reduced. There are improved process
cycle timings observed with the implementation of the BPM. The main benefit of the business
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process monitoring is better understanding of the requirement of the customer which ultimately
leads to the satisfaction of the customers [10].
The only constraint of the BP Modelling is if not implemented properly it is huge
wastage of time and money. This affects the customers as well as the company. If the workers
are not acquainted with the process, the chances of failure of the BPM implementation increases
resulting in loss for the organisation.
Conclusion:
From the article and the report it can be concluded that technology is the greatest aspect
of the organisation today and channeling them in a proper direction is the job of the business
process management system. Implementation of the goal oriented BPM helps in enhancement of
the business process my increasing effectiveness of the business. Moreover the implementation
of the KPI helps understanding the performance of the elements of the business organisation.
Overall, it can be said the User Requirement Notations and the Goal oriented business process
monitoring helps in the benefiting the business organisation.
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References:
[1] B. Penzenstadler, and H. Femmer, A generic model for sustainability with process-and
product-specific instance, In Proceedings of the 2013 workshop on Green in/by software
engineering(pp. 3-8), ACM, 2013.
[2] D. Parmenter, Key performance indicators: developing, implementing, and using winning
KPIs, John Wiley & Sons, 2015.
[3] E.C.S Cardoso,Towards a methodology for goal-oriented enterprise management, In
2013 17th IEEE International Enterprise Distributed Object Computing Conference
Workshops (pp. 94-103), IEEE, 2013.
[4] G.Doumeingts andJ. Browne, eds., Modelling techniques for business process re-
engineering and benchmarkin,. Springer, 2016.
[5] H.Alegre, J.M. Baptista, E Cabrera Jr, F.Cubillo, P. Duarte, W.Hirner ,W. Merkel, and R.
Parena, Performance indicators for water supply services, IWA publishing, 2016.
[6] J. Horkoff, D.Barone, L. Jiang,E. Yu, D.Amyot, A. Borgida and J. Mylopoulos, Strategic
business modeling: representation and reasoning,Software & Systems Modeling, 13(3),
pp.1015-1041, 2014.
[7] M. Rosemann, and J. vomBrocke, The six core elements of business process
management, In Handbook on business process management1 (pp. 105-122), Springer,
Berlin, Heidelberg, 2015.
[8] M. Dumas, M. La Rosa,J. Mendling, and H.A.Reijers, Fundamentals of business process
management (Vol. 1, p. 2),Heidelberg: Springer, 2013.
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[9] M. Hammer, What is business process management? In Handbook on business process
management 1 (pp. 3-16), Springer, Berlin, Heidelberg, 2015.
[10] Y. Alotaibi, Business process modelling challenges and solutions: a literature
review. Journal of Intelligent Manufacturing, 27(4), pp.701-723, 2016.
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