Business Process Management: ShutterCorp Photography Automation Report

This report presents a comprehensive analysis of the ShutterCorp photography company's business processes, focusing on the booking-to-cash cycle. It begins with an "As-Is" diagram illustrating the current process and then identifies areas of waste and inefficiencies through waste analysis and an issue register. The report then proposes changes and solutions to address these issues, culminating in a "To-Be" diagram that outlines a redesigned and automated process. The analysis includes detailed tables comparing the "As-Is" and "To-Be" models, highlighting the benefits of automation and process optimization. The recommendations emphasize the adoption of the "To-Be" diagram for business process redesign, aiming to improve efficiency and reduce costs. The report concludes by emphasizing the importance of automation in business process management.

Introduction.
This report covers the “As-is” diagram, “To-Be” diagram, issue register and waste analysis. This
report looks in details of ShutterCorp photography company process by analyzing the process
and come up with the “As-Is “diagram the redesign process to come up with the to be diagram
which shall help in the automation.
An executive summary.
The Company is working on the automation of its business process .First there is need of
analyzing business process and identifying waste of business then record waste in the
register.Modelling of business processes is done, As-is diagram is drawn then “To-be ” diagram.
After modelling the final automated system can be developed
Diagram 1 below is the illustration of the “As-Is diagram.”
Table 1 illustrates the waste analysis of the company.
Activities/action Actor classification
Make booking customer VA
Handle Booking request customer service
representative
BVA
Enter booking Details customer service
representative
VA
Assign Booking photographers VA
photo shooting session photographers BVA
uploads pictures photographers NVA
cleans up pictures photographers NVA
Edit and arrange pictures Technician VA
notification Technician NVA
find the pictures Customers VA
view gallery Customers VA
select pictures Customers VA
annotate
selected picture
Customers VA
Place order, Customers VA
Communicate Request Technician BVA
Email or phone Technician NVA
Clarify request and determine Technician VA

fulfil
prints pictures Technician BVA
puts pictures in an envelope
and drops
Technician NVA
Determine invoice amount customer service
representative
VA
Pick up printed copies. customer NVA
produces invoice customer service
representative
BVA
Sends Invoice customer service
representative
NVA
Make Payment customer VA
Detect Payment Arrive customer service
representative
NVA
pack and send printouts
orders
customer service
representative
NVA
send Dropbox link customer service
representative
NVA
Send reminder customer service
representative
NVA
Booking or order
cancellations
customer VA
re-schedule booking customer NVA
Table 2 illustrates issue register of the Company.
Issue
Priorit
y
Numb
er
Issue
Name
Descripti
on
Data/
Assumptions
Quantitativ
e Impact
Qualitative impact
Keeping
pictures
for the
longer
time
than
required
The expiry
date of
picking
pictures is
passed and
pictures are
kept in
gallery.
Big number of
customers do not
pick pictures.
Company
makes
huge loss
Cancel
picture
order
Picture
order was
cancelled
because
customer
was not
Customer did not
come completely
for photo session.
The total number
of customer
received per day at
200*0.30=60 0f
customers

available
for photo
session
studio is 200 and
30% did not come
for photo session.
The
Pictures
not
ordered
within
30 days
periods
are
cancelle
d after
photo
session.
When
pictures are
not order
after photo
session
after 30
days as per
company
rules they
qualify to
be
cancelled
30 working days
ends and pictures
are not picked and
each picture cost
Euro 10.Pictures
not picked per day
are 1000.
Gallery is
full and a
lot of space
is wasted
thus
company
makes
loose
30*10*1000=150,0000
Delay
payment
Customer
receive
invoice late
and they
delay in
making
payment.
There is imposing
charges on late
payment. Payment
made after 30 days
.The penalty
charged is 10% of
the total
order .Approximat
ely 10 customer
fails to pay in time
for 30orders.Each
photo cost Euro
10.
0.10*30*10*10*30=Eu
ro 9000
Table 3 illustrates changes, explanation and solution.
Propose change explanation solution
Prepare invoice in time Invoices should be prepared
immediately after photo
session and given to customer
To reduce delay in payment.
Employee work in shift Introduction of working in 3
shifts per day is done.
To reduce on staff to over
work.
Pay work over time. Works are motived by paying
them work done in over time
To reduce laziness at work
place.
Introduce account department In most companies they have To enable proper utilization

accounts department to
manage companies’ finances.
of funds and easy payment.
Employee more staff More workers are employed
to handle customer needs in
time and effectively.
To manage increase demand
of customers.
Employee managers Managers are employed to
studios.
To supervise and monitor
other workers.
Pay staff in time Make payment of staff in
time.
To motivate them to work
hard.
Automate payment process Introduce payment system to
customers and not to pay
cash.
To manage finances well.
Diagram 2 illustrates the “To-Be diagram of the company”
Table 4 below show difference between “As-is” model and “To be” models
As-Is model To- be Model
It has too many process which consume a lot
of resources
Few process and less resources used
Overutilization of resources to many
processes
Optimum utilization of resources due to less
process

Many staffs working on each process Few staff
The is a lot of rework due to repetitions of
services
Processes are done once.
Assumptions
Invoice prepared in time.
Preparation of invoice is done in time and given to customer.
All pictures are stored in gallery for 1 week only.
Staff work in shifts.
Advance payment is done.
Over time work.
Introduce Accounts department to handle finances.
Introduce human resource department to handle man power.
Casual and fully employed workers are employed in company.
Recommendation.
The To-Be diagram should be considered during redesigning of business process of the
company.
Conclusion.
Automation of business process is done by considering the “To- be” diagram.

References.
Dumas, M, Rosa, M, Mendling, J and Reijers, A, H. (2016).Fundamentals of Business Process
Management (3rd Ed).New York, springer.
Weske, M. (2015). Business Process Management Concepts, Languages, Architectures (3rd Ed)..
New York, springer.