Business Management Report: Analyzing ABC Company's Performance

This report offers a comprehensive analysis of ABC Company's business management practices. It delves into the interrelationship between various processes and functions, evaluating how they contribute to the organization's objectives. The report justifies methodologies for process mapping and assesses the outputs and elements needed for quality gateways. It further designs a plan to promote the company's goals, incorporating SMART objectives to align resources and implement efficient systems. The report also addresses quality management, including monitoring, evaluation, and recommendations for improvement. Additionally, it covers risk assessment, health and safety regulations, and the practical application of safety procedures within the company. The report aims to provide a clear understanding of ABC Company's operations and suggests strategies for enhancement.

MANAGING BUSINESS
ACT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Evaluate the interrelationship between the different processes and functions of company. .1
1.2 Justify the methodology to be used to map processes to the organisation’s objectives........3
1.3 Evaluate the output of process and elements which are required in the quality gateways....4
TASK 2............................................................................................................................................5
2.1 Design a plan which can promote the goals and objectives of the particular area................5
2.2 Write the SMART objectives in order to align the people and other resources....................6
2.3 Implement systems so that objectives can be achieved in more efficient way......................7
2.4 Carry out the work activities meeting operational plan through monitoring and control.....7
TASK 3............................................................................................................................................8
3.1 Design systems to manage and monitor quality standards....................................................8
3.2 Quality culture to ensure continuous monitoring and evaluation..........................................9
3.3 Recommend some improvements that are align with the organisational objectives.............9
3.4 Wider implications of changes in the process of the company...........................................10
TASK 4..........................................................................................................................................11
4.1 Risk assessment which is required by legislation and regulations......................................11
4.2 How health and safety regulations are applicable in the specific work situations..............12
4.3 Systematic review of organisational health and safety policies..........................................13
4.4 Practical application of health and safety procedures and policies.....................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Each and every organisation is now performing their operations at the marketplace. For this,
it is necessary for them to manage all the activities so that resources can be utilised in more
efficient manner. The manager of company is responsible to perform some of the functions such
as planning, organising, leading, staffing and communicating. On the basis of these, they will be
able to accomplish their goals and objectives so that high profitability level can be achieved. By
adopting some acts that are made by the government, the firm will be able to ensure the smooth
functioning at their workplace (Crane and Matten, 2016). The present report is based on ABC
company with perform the recruitment in the market. They are managing their overall activities
and operations so that goals can be achieved. In this context, report explain the goals, structure
and culture of the company. Along with this, it focuses on the development plan that how the
process can be monitored and evaluated in more effective manner. Further, it focuses on the risk
assessment techniques that how risks can be managed by following different laws and acts.
TASK 1
1.1 Evaluate the interrelationship between the different processes and functions of company
ABC is a recruitment company and they are focusing on their services that they are
providing to their customers. As per the given case, firm is facing some issues related to
management and operations. So, operational manager has to follow different type of processes in
their different functional areas so that their overall goals can be achieved in more effective
manner. All the departments are related to each other so that they can enhance their overall
performance. These are as follows:
Human resource: This department is responsible to manage all the people of company so
that their performance can be improved (Gustafson, 2012). Some of the functions are performed
by the HR manager like recruitment, training, development and so on. If motivation level of
people is high, then they will be able to offer quality services to their customers. The manager
has to check the salary of each and every person so that accounts can be maintained. As per the
given scenario, company has poor management so through effective HR services the overall
management can be improved. When management gets improved then the productivity of the
different staff members can be increased.
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Finance: This functional area is responsible for overall financial growth of the company.
The accountant maintains the overall data of sales, cash, capital so that they can generate high
revenues in more effective manner. This department set the price of products so that marketing
activities can be performed.
Production: The operational manager is responsible to make the services for the
customers so that their overall satisfaction level can be increased. Marketing manager has to
conduct the survey in market so that they will be able to identify the need of the people. They
have communicated with the production department so that demand and supply can be met.
According to the scenario, company is focusing on their short term operations which lead them
towards ineffective management. If demand and supply are get balanced, then they will be able
to enhance their productivity level.
Marketing: This functional area helps the company in enhancing brand awareness so that
people will be able to know about the different features (De Haes and et. al., 2011). When
financial department make the budget then as per that the firm have make strategies. In the given
scenario, due to some issues company lead towards reduction of jobs in the market. So, by
performing some advertisement activates the industry can attract number of people from outside
environment. The manager can perform the promotional activities on the basis of ideas of
research and development.
(Source: Organizational chart, 2017)
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Illustration 1: Organizational chart, 2017

1.2 Justify the methodology to be used to map processes to the organisation’s objectives
Process mapping is a kind of work flow diagram that is used to divide the work so that
overall tasks can be accomplished in more effective manner. The main aim of this is to enhance
the efficiency of the organisation so that their management can be improved. ABC company can
use this in order to improve their growth in the market as compare to other. In this, the process
takes only one goal and compare that with the entire objectives (Polonsky and Waller, 2014).
Through this, the firm will be able to complete their activities in more effective manner so that
values and capabilities can be ensured.
The different activities and core functions should be communicated to all the people so
that understanding of all staff members can be increased. Due to this, their overall performance
can be improved and they will be able to achieve their goals. By using this type of chart or
mapping procedure the goals can be achieved in more effective manner.
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On the basis of the diagram it can be analysed that different departments have to perform
different activities so that their overall goals can be achieved. The research and development
department is important as this find out the new ideas and innovation. Through this, the overall
growth of the firm can be improved in more effective manner. By identifying these key
activities, the organization will be able to manage their overall operations which lead them
towards high growth. Along with this, marketing and sales department is responsible for
enhancing the brand image and brand awareness at that marketplace. Further, all customers will
be able to know about the benefits of services that are offered by the recruitment agency.
1.3 Evaluate the output of process and elements which are required in the quality gateways
Quality is an essential element which can help the company in enhancing their overall
performance. On the basis of quality factor, the overall brand image of firm can be improved so
that they will be able to attract number of customers towards their services. As per the given
scenario, manager has to evaluate all issues and perform some effective operations so that their
overall management can be improved. The operational manager of ABC company can follow an
appropriate approach so that their quality services can be improved. Some of these elements are
as follows:
Requirements elicitation: In the first stage, the operational manager of ABC company
conducts a survey at the marketplace so that they will be able to identify the requirements of
people in the market (Smith, Gonin and Besharov, 2013). Through this, overall stakeholder’s
needs can be analysed and after that strategies should be formulate so that growth can be
improved.
Analysis of requirements: There are different types of requirements of the people and the
stakeholders. It is not possible for an enterprise to fulfil all the needs and demands of the people.
So, for this ABC company can analyse all the requirements and select those which are beneficial
for the firm.
Representation: At this stage, manager make a formal report on the basis of the different
requirements so distribute it to the production unit. This will be more beneficial as through this
quality services can be delivered to the customers. Along with this, staff members of production
department will be able to know about the needs of the service users.
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Specification and validation: This is the final step of the quality gateway which is more
focused on the validation and specification of the products (Velu and Stiles, 2013). Through this,
the overall performance and growth of the company can be enhanced in more effective manner.
If operational manager follows all these steps, then they can overcome their all issues which
are faced by them at the workplace. So, in this manner their overall management can be
enhanced in more effective manner.
TASK 2
2.1 Design a plan which can promote the goals and objectives of the particular area
ABC company can formulate different plans in order to promote their goals and
objectives. On the basis of these, the operational manager will be able to improve their
performance and they will be able to attract number of customers towards their services. There
are some of the responsibilities of manager are like to build a strong relationship with the people
and for this customer relationship management tool play an important role. Through this,
recruitment agency will be able to know about different needs and demands of the people. The
another responsibility is to develop the products into the new market so that customer’s attention
can be gained. By adopting an appropriate plan, recruitment agency will be able to promote their
goals as through this they will be able to achieve effectiveness. The plan is:
Objectives: When any plan is formed than first objectives have to set by the operational
manager of ABC company then their performance can be improved (Kowalkowski, Kindström
and Brehmer, 2011). For example, to build a strong relationship with the customers through
customer relationship management.
Action: At this stage, action needs to be taken by the manager so that goals and
objectives can be accomplished in more effective manner. There are some of the software such
as SAP that can be used by the firm so that plan can be implemented. So, in this manner the
management of recruitment agency can be improved and which lead them towards success.
Resources: There are some of the resources which are used by the firm so that finished
goods can be delivered to the end users. Some of the resources are like capital, labour and land.
By utilising these resources in an efficient manner, ABC company will be able to achieve their
operational goals.
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Implementation: Here, at this stage plan is designed and implemented in more effective
manner. Risks are analysed in an appropriate manner so that performance can be improved in
more efficient manner.
Monitor and control: The last step is monitor and control where different processes are
monitored in an effective manner. Through this, goals and objectives can be achieved in more
effective manner.
So, by following this kind of plan ABC company can remove all the issues which are faced
by them at their workplace. They will be able to enhance their management operations.
2.2 Write the SMART objectives in order to align the people and other resources
ABC company can use the concept of SMART objectives in order to enhance their
growth and brand image. These are stands for specific, measurable, achievable, realistic and time
bound. When these goals are set then all staff members will be able to know about the mission of
company. So, operational manager of recruitment agency can set these in order to implement
some changes which lead them towards success. These objectives are like: Specific: When goals are set then these should be clear so that staff members can
understand the direction that is set by the company. For example, to improve the
relationship with the customers (Matos and Silvestre, 2013). Through this, the
satisfaction among all consumers can be increased. Measurable: All the objectives should be measurable so that company can enhance their
performance in continuous basis. For example, profitability can be achieved by 15% at
the end of the year after improving the relations with the people. Achievable: Goals should be set by the firm that can be achievable so that competitive
advantage can be gained. For example, inspire the people of the company to improve the
relations with the other customers. Realistic: All the objectives should be set by the firm that should be real so that growth
can be improved in more effective manner.
 Time bound: When goals are set then these should be completed within a specific period
of time so that they will be able to achieve their revenues. For example, company can use
different technologies in order to complete the task in more effective manner.
Along with the customer relationship management, firm should be more focused on their
competitors so that they will be able to achieve goals (Anttila and Jussila, 2013). Through this,
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their performance can be improved in more effective manner. ABC company can target their
potential customers and other businesses so that profitability can be achieved. By performing
these operations, the recruitment agency can achieve effectiveness at the workplace and all issues
can be resolved in a given time interval.
2.3 Implement systems so that objectives can be achieved in more efficient way
The recruitment company can use different systems and methods in order complete the
task in more effective manner. By adopting these, an enterprise will be able to accomplish their
specified goals on time and in more efficient manner. Project management tools can be used by
the firm so that overall roles and responsibilities can be distributed in more effective manner.
Through this, overall tasks can be distributed so that they will be able to perform well in a fixed
time interval and within a limited cost. The overall performance of the firm can be enhanced in
more effective manner.
Some of the tools are like critical path analysis, Gantt chart and risk management
(Wellin, 2016). By adopting these systems, operational manager of ABC company will be able to
perform their operations in more effective way. On the basis of these, the overall performance of
firm can be enhancing and that will lead towards the success in the market as compare to other
rivals. In the critical path analysis, time is allotted to each and every activity so that objectives
can be complete on time. In Gantt chart, different tasks are divided as per the weeks. On the
other hand, through risk management technique the overall risks can be managed so that
customers will be able to get the quality services. So, in this manner their specified goals can be
accomplished which lead them towards improved management.
2.4 Carry out the work activities meeting operational plan through monitoring and control
ABC company can carry out some of the activities at their workplace so that they can
achieve their goals and objectives. These activities are conducted in an appropriate manner so
that their performance can be enhanced and they will be able to generate high revenues.
Operational plan is a kind of plan which is made by an enterprise in order to allot the work so
that their overall performance can be improved (Achtenhagen, Melin and Naldi, 2013). There are
some monitoring and controlling techniques that can be used by the organisation so that plan can
be implemented in more effective manner. These tools are like: Outcome measure: The operational manager of recruitment company can measure their
outcome on the basis of the work that is performed by all staff members. If current results
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are more than the past, then through this their goals can be achieved and they will be able
to perform well. Feedback: The operational manager of ABC company can take the feedback on
continuous basis from all staff members. Through this, they will be able to collect the
views and opinion of other people on continuous basis so that effective strategies can be
formulated.
 Observation technique: In this kind of approach, operational manager observes the
things so that they will be able to enhance their performance in continuous basis.
Through this, all the process can be monitored or evaluated in more effective manner.
When monitoring and evaluation techniques are performed by ABC company at their
workplace then through this they can identify issues which are faced by staff members and the
overall organization. After identifying the reviews, they will be able to achieve effective
outcomes which lead them towards appropriate management.
TASK 3
3.1 Design systems to manage and monitor quality standards
The recruitment agency is offering services quality and more innovative services to their
customers so that their overall performance can be improved. Quality, standard and conformance
are the three factors which can lead an enterprise towards success. On the basis of these, they
will be able to achieve competitive advantage at the marketplace as compare to other rivals. If
quality of the services is good then through this ABC company will be able to attract the
potential customers (Massa and Tucci, 2013). Through this, overall sales and profitability can be
achieved that can lead an enterprise towards success.
Quality of the products and services can be managed in more effective manner by using
some of the techniques so that their performance can be improved. There are some tools like
total quality management, six sigma and quality circle and so on. By adopting these, ABC
company can improve their quality services which can help them in achieving the specified
goals.
Quality control: This is used to maintain the quality of products and services so that their
overall performance can be improved. In this, operational manager checks the quality and match
with the standard. Prevention, correction can be used in order to manage the quality.
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Total quality management: In this kind of approach, all the staff members are
responsible for the quality so that their growth can be improved (Gillies, 2011). For example,
training can be given to all the staff members so that stakeholders expectations can be fulfilled.
As per the given case scenario, the satisfaction level of staff members can be improved in a
more effective manner so through this ABC company can achieve efficiency.
3.2 Quality culture to ensure continuous monitoring and evaluation
Quality management is a continuous process that can be used by an enterprise in order to
enhance their performance in more effective manner. Sometimes, due to some factors it is not
possible for the firm to maintain the quality standard. Culture, language, communications are
barriers for ABC company. On the basis of these, they will not be able to enhance their
performance. Through these different factor, the management is not gets improved. So,
operational manager of ABC company can use different tools in order to monitor the quality
standard. Some of these are as follows:
 Training should be given to the people so that they will be able to enhance their core
competencies in more effective manner. Through this, they can offer quality services to
the customers so that their satisfaction level can be increased.
 Biasness should be removed from the workplace as through this their overall performance
is degraded. So, manager has to ensure that these kind of activities should not follow in
ABC company.
Some of the tools can be followed by the firm so that evaluation can be performed in
more effective manner:
 The manager of ABC company has to ensure that skilled workers should be hired by the
company at their workplace so that their overall performance can be improved. Through
this, the overall cost can be reduced and profits can be achieved.
 If inspection will be performed by the operational manager, then cost can be minimised at
the initial stage of recruitment and selection.
3.3 Recommend some improvements that are align with the organisational objectives
There are many strategies and methods that are followed by an enterprise at their
workplace as through this their overall performance can be improved. ABC company can follow
six sigma strategy in order to enhance their growth at the workplace (Kim, Kumar and Kumar,
2012). This tool is used by the firm so that they can improve their quality standard in more
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effective manner. Along with this, the recruitment agency will be able to accomplish their goals
and objectives.
In this kind of approach, operational manager identifies the causes and defects in the
current services. After identifying the errors, ABC company will be able to achieve success at
the marketplace as compare to other competitors. This is focused on the service user’s
requirements, customer’s retention and improving the services. This can be followed by many
industries so that they can sustain their profitability level and generate high revenues.
There are five steps of the six sigma approach and these are as follows:
 Define: In the first stage, overall needs are defined in more appropriate manner so that
overall goals can be achieved. Along with this, requirements in the quality products can
be defined so that customer’s satisfaction level can be increased.
 Measure: In the second step, quality team measure the performance of all people so that
problems can be identified in more effective manner. There are some of the processes
that can be conducted at the workplace so on the basis of this growth can be improved.
 Analyse: At this step, process is analysed by using the trend analysis and other statistical
techniques so that their objectives can be accomplished.
 Improve: When current process has been analysed then now they have to make the
improvements as per the requirement of customers.
 Control: Here, at the last stage, the overall process can be controlled in more effective
manner so that their current goals can be achieved.
So, in this manner they will be able to achieve their goals and objectives which lead them
towards success. By adopting these, operational manager can improve their overall management
so that goals can be attained.
3.4 Wider implications of changes in the process of the company
The recruitment agency performs some of the strategies and approaches in more effective
manner so that their objectives and goals can be achieved (Wang, Chen and Chen, 2012). Six
sigma is an appropriate method which can be used by ABC company in order to prevent the
recruitment of inexperienced and unskilled people. By adopting this approach, an enterprise will
be able to generate high revenues and profitability. Through this, their overall performance and
customer’s relationship can be improved that will lead towards the success. There are some
advantages of this process like:
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 On the basis of six sigma approach, the time can be managed in more effective manner so
due to this goals can be achieved.
 The overall cost can be minimised and profits can be maximised so that competitive
advantage can be achieved.
 Through this, high revenues can be generated so that financial performance of ABC
company can be enhanced.
Some of the disadvantages are there of six sigma approach and these are like:
 It is very difficult for an enterprise to collect the data from appropriate sources and make
the effective decisions.
 The process which is followed in six sigma is more expensive so due to this their
performance might get affected.
 This technique takes more time in order to yield the results.
TASK 4
4.1 Risk assessment which is required by legislation and regulations
There are some acts and laws that are made by the government of country. These should
be followed by all business organisations so that smooth functioning can be ensured at the
workplace. Some of the accidents and hazards can be happened at the workplace. So, for this
operational manager have to give the training to their workers so that they can save themselves
from all these harmful activities (Chen and et. al., 2011).
Risk assessment is a kind of process that is used by ABC company in order to identify the
risks which affect their performance. Through this, the recruitment agency will be creating a
peaceful environment so overall satisfaction level of the staff members can be increased. For
this, UK government make a health and safety act so that companies overall performance can be
improved. Some other issues other than poor management can be identified by recruitment
agency after adopting this approach.
It is the responsibility of manager to place the safety equipment at workplace so that
people will be able to save themselves from heat, fire and accidents. For the risk assessment, an
appropriate systematic process should be followed which includes some steps such as:
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 At first, hazards should be identified by the manager that are happened at the workplace
so that all staff members will be able to get the quality treatment (Kowalkowski,
Kindström and Brehmer, 2011).
 Risks should be identified that are faced by the visitors and workers so that their overall
performance can be improved in more effective manner.
 An appropriate plan should be developed by operational manager of ABC company in
order to reduce the risks that are faced by their employees.
 At the last, the process should be monitored on the continuous basis so that overall goals
and objectives can be achieved in successful manner.
After following this, they will be able to implement their action plan in an efficient manner
so that efficiency can be achieved.
4.2 How health and safety regulations are applicable in the specific work situations
An enterprise has to follow health and safety act, 1974 so that they can ensure the safety
of different stakeholders. On the basis of this, the overall satisfaction among the people can be
increased and along with this they will be able to perform well. The business organisations have
to use the different code of practices at their workplace so that workers will feel comfortable
while performing their operations. It is the responsibility of staff members to follow all the
values and culture that are set by ABC company so that employees will be able to get the
peaceful environment.
All the employees and staff members have to follow their roles and responsibilities that
are assigned to them so that companies goals can be accomplished (Matos and Silvestre, 2013).
All the machinery and equipment’s should be standard so that they feel satisfied while
performing their operations. Along with this, the manager of ABC company has to offer good
environment to the people so that feel comfortable while performing their operations. Through
this, their overall satisfaction level can be improved so that competitive advantage can be
achieved.
So, the manager of recruitment agency can perform their operations in more effective
manner. At the time of recruitment and selection approach, higher authority has to follow
different rules and regulations so that they can perform their operations in more efficient way.
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4.3 Systematic review of organisational health and safety policies
Health and safety law should be followed by each and every organisation so that they can
enhance their growth. On the basis of these laws and regulations, ABC company can increase the
satisfaction level of the people and due to this their overall customers will be able to get the
quality services. The staff members have to clean the office area and floor so that different kinds
of hazardous activities can be reduced (Anttila and Jussila, 2013). Along with this, make the
proper electricity connection so that company can save itself from accidents. Through this, the
recruitment agency can ensure the safety of the people who are working at the workplace.
The fire cylinders and fire alarms should be placed into the different parts of the company
area so that they can save themselves from hazards and accidents. If workers feel satisfied while
working, then they can increase the satisfaction level of the people. ABC company can
effectively review their current performance and perform accordingly so that efficiency can be
achieved.
4.4 Practical application of health and safety procedures and policies
The government of United Kingdom have to make the proper laws and legislation so that
their overall functioning can be improved. These policies and procedures should be mandatory
for all the organisations so that they can increase the satisfaction level of the people. ABC
company can use different policies in order to improve the current management so that their
goals can be achieved.
 It is the responsibility of workers to make sure that how an organisation can perform well
and achieve the objectives (Crane and Matten, 2016). They have to take care of the things
that no hazards and accidents should be happened at the workplace as through this their
performance might get affected.
 When such kind of activities are happened then actions should be taken by the higher
authority of ABC company. In this, they have to ask to their workers that what kind of
issues they are facing at the workplace.
 All risks should be identified on priority basis so that they will be able to enhance their
performance. Along with this, some training programs should be conducted at the
workplace so that all staff members will be able to enhance their core competencies.
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So, in this manner the overall issues that are identified by operational manager can be
reduced in more successful way. By implementing these different system and practices, ABC
company will be able to enhance their growth in the market as compare to other competitors.
CONCLUSION
From the above carried out analysis it can be summarised that management is a process
through which companies will be able to enhance their performance. There are different
functional areas which perform their operations so that overall organisational objectives can be
achieved. Different monitoring and evaluation such as feedback, outcomes measurement should
be used by the recruitment agency so that overall growth can be improved. On the basis of the
quality techniques, company can gain the attention of the people towards their services so that
their overall profitability and revenues can be generated. ABC company can follow health and
safety regulations so that smooth functioning can be ensured at the workplace.
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