Consultancy Report: Luton Town Residency and Pandemic Impact

This report provides a comprehensive analysis of the impact of the COVID-19 pandemic on Luton Town Residency, a housing association in London. The report is divided into two parts. Part 1 examines the effects of the pandemic on organizations, HR practices, and the use of technology, including artificial intelligence, remote working, performance management, and employee motivation. It identifies key issues faced by Luton Town Residency, such as communication challenges, lack of skills in remote work, and increased costs. Part 2 includes a reflection on the individual's learning and development. The report concludes with recommendations for Luton Town Residency to address these challenges, including implementing motivational techniques, providing mental health support, ensuring efficient internet access, and offering contact numbers for effective communication. This report is a valuable resource for understanding the challenges faced by organizations during the pandemic and strategies for mitigating them.

Collaborative activity
and individual report

EXECUTIVE SUMMARY
In the below report of Luton town residency it provided the guidance of overall impact of
pandemic on various organizations. The report is divided into two sections which is part 1 and
part 2. In context with part 1, it gives an explanation about the impact of coronavirus on all
organizations and human resource practices along with the use of technology. It also includes
key issues associated while working remotely and certain recommendations to solve all issues. In
context with part 2 it includes reflection which provides a knowledge based document to enhance
an individual skill.
Contents

EXECUTIVE SUMMARY.........................................................................................................................2
INTRODUCTION.......................................................................................................................................4
PART 1.......................................................................................................................................................4
Impact of COVID-19 pandemic on organizations, HR practices and use of technology.........................4
Key issues that appear to be within Luton Town residency.....................................................................6
Recommendations...................................................................................................................................7
CONCLUSION...........................................................................................................................................8
PART 2.......................................................................................................................................................9
Reflection................................................................................................................................................9
REFERENCES..........................................................................................................................................11

INTRODUCTION
Business and management are defined as certain disciplines which are in relation with
analyzing, organizing and determining all kind of business operations. Business management is
considered as a brand of education which provides knowledge and full information with the help
of training in accordance with all functions in context with execution, planning and overall
supervision in terms of the evaluation of business organization. The focus of business
management is mainly on art as well as science so that all company operations can be maintained
efficiently and proper supervision can also be done (Rodgers and et.al, 2021). In relation with
foundation of business management it is required to be accurate level of thinker and also certain
communicators that they must be able to carry out clear and effective plans of all their
subordinates. The report is based on a consultancy report and involves how COVID-19 will
impact organizations, key issues with residency and certain recommendations and in accordance
with part 2 it includes a basis of reflection followed by conclusion. The report is based on Luton
town residency. It is a housing association which operates in London. The objective is to provide
housing for local communities and support to all vulnerable individuals. Luton town residency
manages various housing blocks and supported housing also.
PART 1
Impact of COVID-19 pandemic on organizations, HR practices and use of technology
Due to the increased level of COVID-19 pandemic high level of impact had been created
on various sectors of organization like in the form of HR practices, technologies and so on
(HADJISTASSOU, 2021). Due to the impact many changes also got occurred with respect to
organization. It is further been explained as below:-
Use of technology:-
 Artificial intelligence:- Due to the effect of pandemic, the method of artificial
intelligence have helped various companies in context with engagement through
customers and also leading to enhance the procedure of business. Business organizations
have relevant data and information and with the help of artificial intelligence companies
create a better sense of information very fast. With the effect of COVID-19 pandemic the
concept of artificial intelligence has created an impact in the form of helping all public
health officials so that they can analyze in determining infection rates.
 Artificial intelligence in context with human jobs:- Due to COVID-19 pandemic it was
determined that major effect has been created on global economy on constant basis. Due
to this impact a prediction was been made companies could be making a deal with the
aspects of artificial intelligence that are risky to carry out overall workforce in terms of

risky situations in relation with overall pandemic. Due to this, the method of artificial
intelligence was high in terms of all human jobs which were creating a limit on all human
jobs and ultimately it was decreasing the effect of corporate liability to provide jobs to all
employees.
 Leisure and social connection:- Due to the impact of COVID-19 pandemic the use of
technology have been completely changed. It was seen that during the phase of pandemic
all mobile devices and services were getting changed but still people were connected with
each other.
Human resource practices in relation with remote working
 Remote working:- During the phase of COVID-19 pandemic the usage of remote
working has been enhanced and got developed. It has become the most popular method in
relation with human resource practices ( Norman and et.al, 2021) It has become the new
and efficient way of practice because in terms of the increased risk in all organizations so
it is beneficial aspect. All over the world the concept of digitalization has got developed
and with respect to this it has become easy for each company but at the same point of
time in certain situations remote working was not applicable.
 Performance management and pay management:- These two terms are the most
important and necessary elements in terms of human resource practices because it creates
more effective value to organizations. In relation with the impact of COVID-19 pandemic
on companies it is important to reduce such difficulties and for this the organizations
linked the phase of performance management with pay management. After the pandemic
many problems are faced by companies in context with cash flow so it becomes
important to receive maximum output from each employee.
Motivation:-
 Covid-19 pandemic has created an effect on all learning processes with respect to each
staff member in organization. The motivation level of employees got affected through
coronavirus pandemic in relation with the aspect of policy making. It defines that they
should consider providing training and effective level of structure with the help of
smooth network connection ( Garci and Jung, 2021) All employees of company are not
able to focus on their learning aspects with the help of online learning method. It was also
determined that the aspect of training as well as development staff members also needs
to be well trained so that they can properly provide online courses due to which skills and
talents of employees can get enhanced. There are many social allegations and also a
detailed analysis of employees in terms of learning the level of motivation, society of
enquiry and also a learning motivation which ultimately helps in doing promotion in
relation with better level of work over all surroundings.
 By analyzing the pandemic of COVID-19 it was determined that performance model as
well as learning motivation it was apparent that all organizations provide high level of

motivation along with the community of enquiry before the situation of pandemic got
arise but there was a crucial drop in terms of situation which ultimately creates an impact
on all members of the company in order to deal with efficient level of performance in
relation with working.
Key issues that appear to be within Luton Town residency
There were many issues and challenges that were been faced by Luton town residences
during the phase of COVID-19 pandemic which was been determined by the case study. There
were many causes and distractions on regular operations happening in the organization
( Wakimoto and et.al, 2021) During the initial stage of national lockdown it was determined that
it had become a major threat in relation with the safety of employees due to coronavirus and
along with this the manager of Luton town residency ordered all staff members to do work from
home so that safety and security of team members can be maintained. In context with the finance
team the senior management team, general administration staff and also team who provide
customer services. They worked from home while the other facilities and business operations
like in terms of maintenance team as well as the supported housing persons did remote working
at each possible place but mostly on frequent onsite. There were different issues that Lucon town
residence faced and it is further been explained as below:-
 All company town hall meeting:- During the pandemic situation staff members felt very
much frustrated due to the use of remote working, internal communication and certain
collaboration systems, company senior executives decided to enable a zoom meeting so
that all problems can be discussed and on the basis of it solutions can be provided. It was
been analyzed that all employees working in the organization was unhappy with the
technology of remote working because they had to remain available at each period of
time. It was also seen that emails were not considered as a good method to check overall
operational levels in relation with various projects and issues associated with it. In terms
of customer service team they were facing issue as they had to spend more time while
updating all documents in context with finding out necessary data in terms of text files
due to which many problems get arise ( Storch, 2021) The finance team also faced issue
as their request for all data and information with the help of emails was not getting
replied and response was not there for a longer period of time. All employees of an
organization was facing problem with respect to checking operational response and also
about the status of each project. Due to the impact of COVID-19 pandemic remote
working was getting applied and in context with this there was lack of skills and talent
was there. Remote working was completely a new concept for everyone so staff members
were facing the issue of learning collaboration as well as communication stages as they
had to do work from home. As luton town residency was facing the problem of
communication over all stages and due to this the overall information was not getting
properly assessed. There was also an issue with respect to cost aspects as excessive cost
was getting involved in terms of remote working for safety of staff members and due to

this many problems were getting arise because daily operations were not been carried out
efficiently. While doing work from home, the network connection creates lot of problems
in terms of Internet due to which lack of coordination within all staff members and
ultimately they were not able to complete and carry out all jobs due to which outcomes
were been delayed.
Recommendations
In accordance with the case study of Luton town residencies there were many issues
which were been faced by employees during the phase of COVID-19 pandemic so in terms of
dealing with this situation there are various recommendations which could be provided to Luton
town residencies ( Hunter, Rodriguez and Becker, 2021) With the help of this they can
effectively deal with all kind of issues due to coronavirus. There are various evidence as well as
justifications which were been made on the basis of all kind of recommendations behind the
reason of solving the issues due to COVID-19 pandemic. All issues can create a negative impact
on the operations of organization which can result into certain negative results so it was
important for Luton town residencies to properly deal with all problems in proper manner. In
context with all recommendations it is further been explained as below:-
 It is been recommended that organization should offer as well as implement certain
techniques of motivation which could work on onsite in order to motivate all staff
members so that they work efficiently with the help of remote working. If they initiate
motivation technique then they will be able to carry overall work with more efficiency
and will become more passionate towards the target of achieving all goals and objectives.
 The organization should provide more consideration to all mental health support
programs and also different initiatives for workers so that mental health of employees can
be effectively get maintained.
 Luton town residencies should provide efficient access to all employees working in the
organization and high level of internet package at their own expense cost. This should be
done so that workers can perform their job roles and responsibilities remotely without
having any kind of network problems.
 It is recommended that organization should offer staff members a contact number so that
they can communicate with suppliers efficiently because many workers face issues with
respect to the job ( Bergne and Fayard, 2021) It would help all workers to properly create
a conversation with all team members and through this all problems can be efficiently get
solved.
 Luton town residencies is also recommended to provide such platforms like in context
with using mobile applications so that employees working in the organization can use
their mobile phones while doing meeting with the help of remote working. As
communication is done with all the people whether they are customers or coworkers. So,
it becomes important for them to offer such platforms.

 The organization should provide efficient and flexible working hours so that staff
members don’t feel that they are not spending time with their family. In context with this
they should provide those working hours in which they can give their precious time to
their family also. While doing remote working much time gets consumers so working
hours should be set up by determining each aspect.
 It was been recommended that luton town residencies should make proper use of all
office applications so that proper communication can be done and at the same point of
time sufficient level of integration could be provided and all consequences with respect to
this can be removed. It should be done so that all crucial data and requests do not create
any kind of duplication or wrong information.
 Luton town residencies should offer best form of communication in terms of both
information as well as operational purposes. It is done with the help of providing artificial
intelligence so that smooth operations can be done by using email for all formal,
operational as well as informal motivations can be done ( Ramprathap and Gokulnath,
2021).
 The organization should offer various type of communication platforms as it would help
in fading of specific request and also a basis of communication. It should be done so that
if any kind of urgent situation gets arise it can be recognized and always considered as a
priority aspect.
 Luton town residencies should always focus on offering rapid as well as robust support so
with respect to this they should provide such platforms to all employees and at the same
point of time effective guidance should be provided so that if any consequence or
technical problem gets arise they it can be efficiently get solved.
 The most crucial thing for a company is that all important and necessary data must be
correctly provided to all staff members. So, in relation with Luton town residencies it was
recommended that they should provide data which is in relation with work ( Elabdali,
2021). They should do it so that in future workers don’t have to face any kind of
difficulty for building up communication and carry out all business operations with the
help of remote working.
 There are various types of method a company can use to tackle all issues so in relation
with Luton town residencies it was been recommended that they should make usage of
different other applications to carry out overall meetings because with the help of zoom
meetings time was consumed at high level and was considered as a lengthy procedure.
Many a times network issues get arise so at that period other applications are been used.
CONCLUSION
From the above report it has been concluded that business operations are the most crucial
element for an organization. It mainly deals with all kind of activities as well as tasks that
involve planning, organizing, level of production and many more. The report included the use of
remote working during the phase of coronavirus. Luton town residencies faced various

challenges with respect to using the method of remote working. Though many issues are
associated with it but at the same point of time it was enhancing the knowledge of each worker.
PART 2
Reflection
From the above report I have learned and determined lot of things and it ultimately
helped me in carrying out overall report in an efficient way. In the above report I have discussed
about various kind of issues like in relation with the impact of pandemic, key issues which were
been faced and so on. So, in context with analyzing the above research I have applied Gibbs
reflection model which helped me in formulating overall learning experiences that was received
from documents. It is further been explained as below:-
 Description:- From the above research report I made a decision to carry out my whole
research on different topics so for this me and all my team members divided different
tasks and overall activities which are needed to be performed in efficient and proper
manner. This was done so that we can carry out each task properly. In determined that as
remote working got started after the phase of COVID-19 pandemic it created an impact
on each staff member in relation with providing solutions and also establishing certain
strategies. Besides this I analyzed that due to remote working people faced loneliness in
context with working on the basis of all financial service as well as other elements too.
By effectively doing overall research I got knowledge that there are many other options
to deal with the issue of remote working in the major pandemic. As while looking at
other organizations proper safety and security was been maintained.
 Feelings:- When I carry out my whole research project I decided that I would make use
of knowledge base document. At the initial stage I was not much confident because I had
not effective knowledge regarding the concept as well as topic but after few period of
time when i started working on this I felt it very interesting because with the help of this
perspective my knowledge was getting enhanced. With the help of this it was helping me
in building up my career and shaping it in such a way overall efficiency gets developed.
In accordance with the above research report I not only enhanced my knowledge base but
also improved various communication as well as interpersonal skills and talents. With
such major improvements the overall data which I needed to carry out overall report.
 Evaluation:- From the research report I have determined that due to the phase of
COVID-19 pandemic was that almost all types of companies selected the aspect of
applying the method of remote working which is defined as doing work from home. With
the help of working from home effective level of security and safety gets maintained but
at the same point of time many issues are also faced by them. I analyzed that to deal with
all situations there is a need of effective level of motivation and it also involve the phase
of proper training and development which helps in building up the efficiency level.

 Analysis:- Throughout the research article and overall documents I analyzed that during
the phase of pandemic the only for company to carry out all the operations was remote
working. It was done through various technological elements staff members would be
able to do business operations without losing the job. So, it was determined that all
operations were been properly maintained. Apart from this I also determined that many
employees were feeling the phase of loneliness as they were not able to get out effective
information on all aspects.
 Conclusion:- While doing this research I am not able to conclude that remote working
was a very efficient way which each organization can use in the phase of COVID-19
pandemic by working remotely. Though there were many issues associated with it so
with respect to proper methods were able to solve it.
 Action plan:- There are various types of action plans which I can use in order to enhance
my career aspects. With the help of this knowledge report and overall research which I
did there are sections which I can use in order to deal with all kind of issues associated
with pandemic situation. This report provided me proper guidance in carrying out overall
business operations which are needed to deal with important situations by taking out best
precautions so that proper safety as well as security can be maintained. With the help of
overall document I received proper guidance and with the help of this my knowledge got
enhanced on both theoretical as well as practical basis.
By carrying out the overall report in an efficient manner I determined and enhance my
knowledge regarding the concept of remote working which are used by many organizations in
difficult situations in order to maintain efficient sufficiency level in relation with overall survival
in markets. In accordance with the report of Luton town residencies they provided detailed
information regarding the usage of remote working in order to deal with the phase of pandemic
which is now increasing day by day. From the above research report I evaluated that pandemic
has created an impact on different human resource practices in context with usage of technology
as well as applying the method of remote working. I also determined that doing work from home
was done on wide manner in terms of having a normal life with proper efficiency and along with
this the technology of artificial intelligence was getting used. I also determined that though
remote working was efficient but at the same point of time there were many issues and
consequences also associated with it due to which impact was done on human resource practices.
Ultimately I came to a conclusion that overall research report helped me in enhancing my
knowledge as well as communication skills.

REFERENCES
Books and Journals
Rodgers, M., and et.al, 2021. Intensive behavioural interventions based on applied behaviour
analysis for young children with autism: An international collaborative individual participant
data meta-analysis. Autism, p.1362361320985680.
HADJISTASSOU, S.K., 2021. CHAPTER SEVENTEEN A CULTURAL-HISTORICAL
ACTIVITY PERSPECTIVE: COLLABORATIVE PEER REVIEW EXCHANGES USING
ASYNCHRONOUS COMMUNICATIONS AND FACE-TO-FACE. Language in Action:
Vygotsky and Leontievian Legacy Today, p.380.
Norman, U., and et.al, 2021. Studying Alignment in Spontaneous Speech via Automatic
Methods: How Do Children Use Task-specific Referents to Succeed in a Collaborative Learning
Activity?. arXiv preprint arXiv:2104.04429.
Garcia, G. and Jung, I., 2021. Understanding immersion in 2D platform-based online
collaborative learning environments. Australasian Journal of Educational Technology, 37(1),
pp.57-67.
Wakimoto, M., and et.al, 2021. Perioperative anaphylaxis in children: a report from the Wake‐
Up Safe collaborative. Pediatric Anesthesia, 31(2), pp.205-212.
Storch, N., 2021. Collaborative writing: Promoting languaging among language learners.
In Working Collaboratively in Second/Foreign Language Learning (pp. 13-34). De Gruyter
Mouton.
Hunter, K.H., Rodriguez, J.M.G. and Becker, N.M., 2021. Making sense of sensemaking: using
the sensemaking epistemic game to investigate student discourse during a collaborative gas law
activity. Chemistry Education Research and Practice, 22(2), pp.328-346.
Bergner, Y. and Fayard, A.L., 2021. Assessing Collaborative Processes via Instrumented
Working Spaces.
Ramprathap, K. and Gokulnath, M.M., 2021. Using Social Media as an Learning Tool on
Students’ Collaborative Learning Using SEM Model with the Reference to Engineering Students
in Tamil Nadu. Annals of the Romanian Society for Cell Biology, pp.9689-9694.
Elabdali, R., 2021. Are two heads really better than one? A meta-analysis of the L2 learning
benefits of collaborative writing. Journal of Second Language Writing, p.100788.