This report details a student's internship experience as a Duty Manager at Hell Pizza in Kohimarama, Auckland. The report is divided into four parts: professional responsibility, interpersonal communication/relationships, contribution to organizational research, and flexibility and adaptability. The intern discusses responsibilities such as customer service, health and safety compliance, and financial record-keeping. The report highlights the importance of communication and interpersonal skills, including leadership and conflict resolution. The student also analyzes the organizational research, detailing Hell Pizza's "Pizza War" system and its use of data. A SWOT analysis is included, along with a self-development plan. The report provides insights into the challenges and opportunities faced during the internship, offering valuable lessons learned in a real-world business setting.
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