Little Stars Childcare: Business Requirement Analysis Report

This report provides a detailed business requirement analysis for Little Stars, a childcare organization. It begins with an executive summary outlining the organization's challenges, including operational inefficiencies and stakeholder complaints. The report then delves into needs assessment, stakeholder analysis, and root cause analysis to identify key issues. Capability gaps are assessed, and requirements are elicited through interviews and audits. The report presents a requirements table using the MoSCoW method, followed by solution identification, including organizational changes, technological upgrades, and staff training. A solution scope is defined, addressing issues like service compilation, decision-making processes, and resource allocation. The report includes a cost-benefit analysis, recommendations for improvement, and concludes by emphasizing the potential for Little Stars to enhance its operations through software implementation, organizational restructuring, and strategic partnerships. The report is based on an assignment brief from Queensland University of Technology, IAB204 Business Analysis course.

BUSINESS REQUIREMENT ANALYSIS
SOLUTION APPROACH AND ASSESMENT
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BUSINESS REQUIREMENT ANALYSIS
Executive Summary
Little Stars is a childcare organization based in Brisbane that offers pre-school
facilities. It has about 90-100 children in each of its five facilities of which it has a total of
120 staffs in all the five facilities , the stakeholders are the CEO, Branch manager,
Operations manager, administrator, teachers and also parents.
There has been major complains from staffs about the operations under which the
organization is run, these complaints deal with the system in which both customers and staffs
are being asked to perform. The problems are keenly addressed and analyzed to provide a
solution to help in running and management of Little Stars childcare organization to ensure
outmost outcome.

BUSINESS REQUIREMENT ANALYSIS
Table of Contents
Executive Summary...............................................................................................................................2
Introduction.........................................................................................................................................4
Needs assessment.................................................................................................................................4
Stakeholder analysis........................................................................................................................4
Root cause analysis..........................................................................................................................4
Capability gaps and assessment......................................................................................................5
Requirements Elicitation.....................................................................................................................5
Requirement analysis..........................................................................................................................5
Requirement table...........................................................................................................................5
Solution identification.........................................................................................................................6
Solution assessment.............................................................................................................................6
Solution Scope..................................................................................................................................6
Cost benefit analysis............................................................................................................................9
Recommendations...............................................................................................................................10
Conclusion..........................................................................................................................................10
References..........................................................................................................................................10

BUSINESS REQUIREMENT ANALYSIS
Introduction
The main purpose of this report is to determine the most viable solutions approaches
to meet the needs of Little Stars pre-school in details in order to come up with a solution
scope and be able to prepare the business case, assess the benefits, the possible costs, the
risks and the risk management of the solution and assess the readiness of the organization to
implement the solutions stated to ensure maximum output of the school.
Needs assessment
To remain competeitive in the fast growing industry, little star school need to address
and find viable solutions to the problems addressed that are currently facing the school.
Stakeholder analysis
Stakeholder Role Unique facts Strategies to manage
relationship
CEO Project sponsor Checking budget Meetings
Managers/
Administrators
Managing
Projects
Managing team Face to face meeting
Teachers End user UAT Interviews
Parents /gurdians End user UAT Interviews
Kids End user UAT Interviews
Project Team Team member Development of the
project
Face to face meeting
Vendor Groups End user UAT Face to face meeting
Root cause analysis
Little stars preschool has a few root causes as to why it is not performing to its
maximum potential. The main reason is because of poor communication hindering the
process of transferring information.

BUSINESS REQUIREMENT ANALYSIS
Capability gaps and assessment
Problem Root New feature Project deliverables to fill gap
Decision
making process
Manual system Reduce the
connection channel
Make proper structures to
allow flow of information
Add softwares Technological and
manual systems
Filing system Add a new filing software
system
Requirements Elicitation
Through requirement elicitation we are able to know the organizational enviroment of Little
star pre school in order to determine how to counter the key problems
What Info? Source Technique Sequence
How many employees do we need ? Director Interview 1
What current systems need to be
changed ? IT director Meeting & Audit 3
What new systems need to be developed? Director, IT Meeting 4
What is the budget for the project? Accounts Meeting 2
Requirement analysis
This section enable us to go into details about the requirements
Requirement table
S
N MoSCoW Classification Departments Requirement
1 Must Website All New website shall provide product information for end-
users
2 Should Staffs All More teachers shall cater for the needs of the students in
all facilities.
3 Must Software All New softwares shall provide accessible filing.

BUSINESS REQUIREMENT ANALYSIS
Solution identification
The solution approach will describe the overall approach that will be taken to create
and acquire new opportunities that will be needed to meet the needs of Little Stars pre-school.
It is important to identify means by which solutions will be delivered and assess whether the
organization has the means and capability of implementing and using the solutions to develop
and nature itself.
Such approaches include
Organizational changes
Change the school communication process
Utilize additional technologies
Design or develop new software’s
Come up with staffs training programmes
Solution assessment
This segment provides finer solutions to the problems identified
Solution Scope
Make management or organizational changes
According to the problems laid down in Little Stars organizational structure, it was
established that service details are not adequately compiled. Services such as cleaning of the
school, teacher’s duties, transportation of children and consultation are not well compiled
hence causing confusion and miscommunication amongst service providers

BUSINESS REQUIREMENT ANALYSIS
This can be managed by making organizational changes to ensure that all service details are
well compiled, can be traced and accessible to all stakeholders.
The staffs
When this is taken into accord, it will ensure a good reputation for the school,
efficiency and accountability and more input since all data will be efficiently managed and
the responsible groups will be responsible.
The possible risks with this solution may include resistance from the service providers
and it may also take a longer time to be effectively used within the school.
The fact that data management is a major problem in the school and the number of
available service providers do not match the duties ( there are 120 staffs in all the fie
facilities) that means that each facility has 24 staffs of which are not enough to provide all the
services. The school should employ more staffs to match the duties.
Reduce the decision making process
Another problem addressed was that the decision making process was slow. The fact
that there are many communication gaps in the organization, causes a slow decision making
process hence it takes a long time to reach the highest hierarchy and back. This setback can
cause inefficiency in the organization for instance when a problem requires haste decision it
could ruin the organization reputation hence loosing clients. This can be managed by
reducing communication gaps and decision making process. The shorter the process the
quicker the decision is made.
Slow decision making increases organizational costs , threatens performance and may result
to failure in the school. On the other hand quick decisions lead to quicker results and greater

BUSINESS REQUIREMENT ANALYSIS
organizational efficiency, effectiveness and accountability , its is therefore important to
reduce the process.
Fast decision making may also pose some risks to the business such as one may end
upmaking wrong decision since they were not clearly analyzed before being made. This may
bring about risks such as not being happy with the outcome, overspending etc.
The fact that the school does not have such a complicated hierarchy, the decision
making process will not be complicated. The communication gaps in the school can easily be
managed.
Adding resources to the school
More resources need to be added in the school facilities. Resources such as new
software that will enable accounting for new and existing children this will help manage and
track children in the facilities. School fees payment, such software will help keep records of
paid school fees, unpaid and balances to avoid financial unaccountability. It will also record
teachers leave days and leave applications of the same.
The benefits that will be created by adding new resources in the school will be accountability,
organization in the school and proper communication within the school.
Costs will be incurred to cater for the installation of these software. The staffs will also need
to be educated on the use of the new software and hence may face resistance from the staffs.
Partnering with other organizations
The school should look for partners who will be able to provide whatever they cannot
acquire in the school. For instance, they should partner with professional schools where their
staffs can upgrade their knowledge.

BUSINESS REQUIREMENT ANALYSIS
By partnering with such organization the school will provide development
opportunities to its staffs and teachers hence continuous improvement.
Cost will be incurred when such measures are taken. The staffs may be unwilling to
cooperate, also some staffs may feel that their knowledge does not match their level they are
in or the pay and hence may end up leaving the school after furthering their education.
The school shareholders are ready to provide capital that will be used to improve the
school.
Cost benefit analysis
Item Amounts Description
Software
installation
2 IT Specialists
@$12,405.83
(estimate)
The software eill take about a week to be installed and tested that
its running, the IT specialists will also take time to train the staffs on
the use. The cost is determined by the IT company that will be
installing the software and the miscelineous costs of updating the
computers .
Cost of training the staffs on the use these new software and how
to intergrate with the new data.
Additional
resources
30 teachers @$
300
1 computer @
facility
1 support
technichian
New teachers are needed to balance with the number of children
and the amount of work done.
Each facility will require a computer/ laptop with windows, mac
or linux desktops that will be compatible with the new
software.
A support technician to help inmeintenance of the computers
and ensure the softwares are up to date and running.
Allocation requirement
Fuction name Function requirement identification
Provide Training programmes
Staffs must be trained on the
useof the new software and
the benefits and also improve

BUSINESS REQUIREMENT ANALYSIS
on their skills.
Provide computers
Each facility will require a
computer/ laptop with
windows, mac or linux
desktops that will be
compatible with the new
software.
.
Recommendations
For Little Star pre-school to excel the following measures should be put in place, they should
install new softwares to assist in running, management and filing within the school , change
the organization structure of the school, change the communication process and put in place
training programmes for staffs to improve on their skills.
Conclusion
Little Stars pre-school has a great opportunity to change it output by adding more staffs to
work within the school, customizing a software that will help account for its resources and
staffs, improving its decision making process and also partnering with other organization to
provide them with resources they don’t have. By doing this the school will increase its
output, attract more customers and stakeholders

BUSINESS REQUIREMENT ANALYSIS
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