Business Requirements Document for Diamond Video Rentals Project

This report presents a Business Requirements Document (BRD) for Diamond Video Rentals, a small business facing challenges in a competitive market. The report details the need for a computerized system to improve efficiency, customer satisfaction, and sales. It includes an executive summary, company description, problem definition, business objectives, stakeholder roles, scope (in-scope and out-of-scope), available resources, constraints, and assumptions. Specific requirements are outlined, including functional requirements (audit tracking, reporting, and administrative functions) and non-functional requirements (security and maintainability). The report concludes that the implementation of the computerized system is beneficial, addresses customer issues, and enhances customer service. It also includes supporting documents such as an organization chart, context diagram, problem statement, memo, summary report, questionnaire, and data dictionary, which are all crucial for the project's success. The project is planned to be completed within 50 days with a budget of $40,000.

Running head: PROJECT MANAGEMENT
Assessment -1: Task 1 (Business requirements documents)
Name of the Student
Name of the University
Author’s Note

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Executive summary
The paper mainly focuses on the implementation of computerized system for Diamond video
rentals which is one of the small business that operates in large country town. It is analyzed that
presently the company faces a lot of challenges in competing and for keeping their customers
satisfied and therefore the sales of the company dropped negatively. It is found that the
implementation of new computerized system will be helpful in efficiently managing the business
operations. The paper discusses all the requirements which will be required for the
implementation of the system and also elaborates the functional and non-functional needs of the
system. Furthermore, it is analyzed that the entire project will get completed within 50 days of
time span by using budget of around $40,000.

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Table of Contents
Task A: Business requirements documents (BRD).........................................................................3
1. Introduction..............................................................................................................................3
2. Company description...............................................................................................................3
3. Problem definition..................................................................................................................3
3.1 Business need.....................................................................................................................4
3.2 List of stakeholders and their roles....................................................................................4
3.3 Scope..................................................................................................................................6
3.4 Business objectives............................................................................................................7
3.5 Available resources............................................................................................................7
3.6 Constraints.........................................................................................................................8
3.7 Lists of assumptions..........................................................................................................8
4. Specific requirement................................................................................................................9
4.1 Functional requirements....................................................................................................9
4.2 Non-functional requirements.............................................................................................9
5. Conclusion.............................................................................................................................10
6. Bibliography..........................................................................................................................11
7. Glossary (Additional documents)..........................................................................................13
7.1 Organization chart...........................................................................................................13
7.2 Context diagram...............................................................................................................14
7.3 Problem statement...........................................................................................................14
6.4 Memo...............................................................................................................................14
7.4 Summary report...............................................................................................................15
7.5 List of questions...............................................................................................................16
7.6 Questionnaire...................................................................................................................17
7.7 Context diagram...............................................................................................................20
7.8 Data dictionary.................................................................................................................20

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Task A: Business requirements documents (BRD)
1. Introduction
2. Company description
The paper mainly reflects on “Diamond Video Rentals” which is one of the small
business that is mainly operating within a large country town for around five years. The
organization generally rent different types of videos to its members. It is found that there are
around 5000 members as well as 10,000 videos within the stock of the company. Earlier, the
business of the company grew steadily however in the last few years, the growth in both the
members as well as rentals not occurred.
3. Problem definition
The population of the entire team is growing quite steadily in the last two years and it is
identified that another video store has been opened in the town six month ago which is growing
too much rapidly and it affecting the business of the video rentals. John Vandrine is quite
concerned about the improper growth of the business in the last year and patronage is reflected as
static and it seems to be declining. In addition to this, the complaints from the customer is
enhancing. Moreover, with the advent of the new video related store, John is generally keen for
enhancing the competitiveness of the entire business. Additionally, john has asked different IT
solutions for performing proper investigation for analyzing the benefits of computerizing
different day to day business for the video rental organization.

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3.1 Business need
The company has mainly received a request to computerize some of the business needs of
the Dimond video rentals with the aim of making the entire operation of the organization much
more efficient. It is found that with the help of the computerized system, the organization will be
able to reach the customers easily and can be able to solve their queries thus assists in providing
better customer service. In addition to this, the new computerized system will be able to store the
videos and further helps in record keeping which would further helps in boosting sales and helps
in increasing the satisfaction of the customers.
3.2 List of stakeholders and their roles
Stakeholders Roles
Project manager The roles include:
 Proper time management within the
schedule of the project
 Helps in tracking the entire project for
achieving success as per the objective
 Helps in activity and resource planning.
Project planner  The project planner helps in properly
planning as well as scheduling different
project workloads
 Helps in gathering and analyzing different
types of details for preparing status report
Financial manager  They help in producing reports, strategies
and for planning financial goals.

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 Helps in taking different types of financial
decisions for the development of the
computerized system.
Database administrator  They generally use different types of
specialized software for storing as well as
organizing data.
 They help in installing, configuring,
migration as well as monitoring.
Developer  The developer helps in developing the
computerized system
 They take the responsibility of designing,
testing as well as maintenance of software
programs.
Tester  They test the computerized system for
making sure that the system works
properly.
 Helps in analyzing tests results on
different types of bugs and errors.
Resource manager  The resource managers are helpful in
managing the human resource
departments.
 Helps in managing the resources of the

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project effectively.
3.3 Scope
In- scope
 The computerized system will be implemented within the time period of 3 months by
utilizing budget of around $30,000.
 Customer database as well as video database will be created which will be linked with
another in order to keep record
 Overdue report generation facility will be present for analyzing the customers who have
not returned the videos on time.
 Facility of auto generated re-shelve video lists which will be helpful in searching the
videos from the database
 Providing the facility of customer support in order to resolved the queries raised by the
customers.
Out-scope
 The facility of training will not be given to the team members after the videos are
released from the system
 No facility of customer access cards, swipe recognition will be given due to lack of
proper amount of budget.
 The accounting system will not be linked with the entire system.
3.4 Business objectives
The objectives of the business are listed below:

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 To implement a computerized system with the aim of making the business operations
much better and efficient
 To compete with the new video stores effectively for increasing number of customers and
for boosting sales.
 To resolve the issues which are faced by the customers in order to attract new members
3.5 Available resources
The resources include:
Financial resources: It is found that around $30,000 is present for implementing the
computerized system for manging different day to day operations.
Hardware: The needed resources for developing the computerized system include:
 Mouse
 Hard disk
 RAM
 Motherboard
 CPU
Software: The required software for the computerized system includes:
 Operating system
 Database management system
 Software utilities
Human resources: The staffs who are involved with the development of the computerized
system are listed below:

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 Project manager
 Project planner
 Financial manager
 Database administrator
 Developer
 Tester
 Resource manager
3.6 Constraints
Financial constraints: The project must not exceed $30,000 of budget otherwise the
project will face a number of financial challenges during system development.
Time constraint: It is analyzed that the allocated time is not sufficient for the
development of the computerized system for handling day to day operations and therefore the
project can face delay.
Hardware constraints: It is found that the hardware of the system needs to be used 24/7
and therefore this will be helpful in producing a lot of heat which requires constant cooling and if
the hardware of the system is not cooled then it can generally damage the hardware of the
system.
3.7 Lists of assumptions
 The IT manager assumed that the development of the computerized system will be done
on object-oriented platform.
 The financial manager makes an assumption according to which the entire progress of the
project gets completed within $30,000.

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 The project manager makes an assumption according to which the project must get
completed with the help of agile project methodology.
4. Specific requirement
4.1 Functional requirements
Audit tracking: Within the implemented computerized system, the facility of
performing, managing as well as closing an audit will be provided for properly improving
efficiency as well as for providing information on various aspects.
Reporting requirements: The system generally keeps all the records of the needs
requirements and generally generates sheet as per requirement so that proper services can be
given to the customers.
Administrative functions: It is found that different types of administrative functions
including track on the details of the customers, details of the videos that are delivered as well as
status of the videos can be operated with the help of the system.
4.2 Non-functional requirements
Security: It is found that the computerized system that is implemented helps in providing
proper access control which further prevents unauthorized personnel from entering within the
system. In addition to this, information of the organization will be kept protected.
Maintainability: The developed computerized system generally helps in measuring the
ease as well as speed with the help of which a system can be properly restored for operational
status effectively if any type of failure occurs.

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5. Conclusion
It can be concluded from the entire paper that the development of computerized system
for diamond video rentals will be quite beneficial with the proper aim of making the entire
operation of the organization quite efficient. It is analyzed that with the help of the new system,
the diamond video rentals will be able to solve the issues of the customers and thus assists in
providing better customer service. Furthermore, the paper illustrates both the functional as well
as non-functional needs of the information system. The assumptions as well as constraints that
are made by the project manager during the progress of the entire project are elaborated
effectively.

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6. Bibliography
Andersen, E.S., 2016. Do project managers have different perspectives on project
management?. International Journal of Project Management, 34(1), pp.58-65.
Chih, Y.Y. and Zwikael, O., 2015. Project benefit management: A conceptual framework of
target benefit formulation. International Journal of Project Management, 33(2), pp.352-362.
Heldman, K., 2018. PMP: project management professional exam study guide. John Wiley &
Sons.
Hoda, R. and Murugesan, L.K., 2016. Multi-level agile project management challenges: A self-
organizing team perspective. Journal of Systems and Software, 117, pp.245-257.
Lee, L., Reinicke, B., Sarkar, R. and Anderson, R., 2015. Learning through interactions:
Improving project management through communities of practice. Project Management
Journal, 46(1), pp.40-52.
Conforto, E.C. and Amaral, D.C., 2016. Agile project management and stage-gate model—A
hybrid framework for technology-based companies. Journal of Engineering and Technology
Management, 40, pp.1-14.
Marcelino-Sádaba, S., González-Jaen, L.F. and Pérez-Ezcurdia, A., 2015. Using project
management as a way to sustainability. From a comprehensive review to a framework
definition. Journal of cleaner production, 99, pp.1-16.
Ramazani, J. and Jergeas, G., 2015. Project managers and the journey from good to great: The
benefits of investment in project management training and education. International Journal of
Project Management, 33(1), pp.41-52.

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Samset, K. and Volden, G.H., 2016. Front-end definition of projects: Ten paradoxes and some
reflections regarding project management and project governance. International Journal of
Project Management, 34(2), pp.297-313.
Serra, C.E.M. and Kunc, M., 2015. Benefits realisation management and its influence on project
success and on the execution of business strategies. International Journal of Project
Management, 33(1), pp.53-66.

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7. Glossary (Additional documents)
7.1 Organization chart
Figure 1: Organizational chart
(Source: Created by Author)
The organizational chart that is provided above generally reflects that the entire
organization is categorized into four different departments including warehouse, sales, finance
and marketing. The warehouse department keep track on all the videos that are needed for
delivery whereas the sales department focuses on the delivery of the videos. Additionally, the
finance department keep proper track on the project budget and lastly the marketing team
undergoes marketing for the project.

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7.2 Context diagram
Figure 2: Context diagram
(Source: Created by Author)
7.3 Problem statement
The main problem is that the population of the entire team is growing quite steadily in the
last two years and it is identified that another video store has been opened in the town six month
ago which is growing too much rapidly and thus further affecting the entire business of the
organization “Diamond video rentals”.
6.4 Memo
To: Diamond video rentals
From: Project manager
Date: 12-01-2020

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Subject: Documentation and records management to Mary re standards
It is found that proper documentation as well as record management is mainly done
while undertaking the project in order to keep every detail about the project in the form of
documentation so that the documents can be utilized by the team members when needed.
7.4 Summary report
The two techniques of information gathering that is mainly used are generally evaluated
by illustrating both the advantages as well as disadvantages. The techniques include:
Questionnaires:
A questionnaire is one of the research instruments that mainly consist of a series of
questions for the purpose of gathering different types of information from different respondents.
Advantages: It is found that questionnaires are one of the most significant as well as
affordable ways in order to gather different types of quantitative data. In addition to this,
questionnaires help in offering a quick way for getting results.
Disadvantage: When questionnaires are used for gathering information from responses
then there is a proper chance that some of the questions will generally ignored or be left
answered.
Personal interviews:
Personal interview is considered as the foremost tool for judging the abilities of a person
and also helps in gathering important information.
Advantages: It is considered as one of the easy way to use different types of visual aids
and helps in judging the technical skills with in-depth information.

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Disadvantages: The cost of the personal interview is quite higher and it generally
requires high quality of the trained interviewers.
7.5 List of questions
The lists of questions are listed below:
1. Have you ever heard about the Diamond video rentals?
 Yes
 No
2. How old are you?
 Under 18
 18-25
 25-45
 45 or more
3. How satisfied were you with the service that is provided by the Diamond Video rentals?
 Very dissatisfied
 Somewhat dissatisfied
 Slightly dissatisfied
 Somewhat satisfied
 Very satisfied
4. How much do you agree that the company is performing properly after the implementation of
computerized system?
 Strongly disagree

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 Disagree
 Neutral
 Agree
 Strongly agree
5. How much do you agree that the company provide high quality of videos to the customers?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree
7.6 Questionnaire
1. How satisfied are you with the entire service that is provided by Diamond video rentals?
 High
 Medium
 Low
2. Will you suggest the Diamond video rentals to any friend?
 Yes
 No
3. How much do you agree that the employees of the Diamond video rentals are knowledgeable?
 Strongly disagree
 Disagree

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 Neutral
 Agree
 Strongly agree
4. How much do you agree that Diamond video rentals require proper service requirements for
managing the operations?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree
5. How much do you agree that the company provide 24x7 services to the customers?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree
6. How much do you agree that the response time for diamond video rentals is very low?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree

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7. How much do you agree that the customer face problems while communicating their
concerns?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree
8. How much do you agree that the company is performing properly after the use of
computerized system?
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree

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7.7 Context diagram
Figure 3: Context diagram
(Source: Created by Author)
7.8 Data dictionary
Field name Data type Field length Constraint
Customer_ ID int 10 Primary key
Customer_ name Varchar2 20 Not null
Password Varchar2 30 Not null
Contact_ number int 20 Not null
Email _ID Varchar2 30 Not null
Max_ customer int 10 Not null
Current_ users int 10 Not null