Higher National Diploma Research Project: Easy Jet Analysis

This research project, conducted for the London School of Science and Technology's Pearson BTEC Level 5 Higher National Diploma in Business, investigates the influence of customer satisfaction on the performance of Easy Jet. The project encompasses various themes, including customer behavior, satisfaction levels, and the impact of different factors on the overall customer experience. It also includes a review of relevant literature and a discussion of the findings. The project utilizes a case study approach to analyze Easy Jet's performance in the airline industry. The research aims to provide insights into the relationship between customer satisfaction and the success of the business, with references to academic sources. The provided solution covers different aspects of the research project, including an introduction, data analysis, and conclusions, offering a comprehensive overview of the research topic.

RESEARCH PROJECT
To ascertain the influence of
customer satisfaction on the
performance of company : A
case study on Easy Jet

Cover content
• Introduction
• Theme 1
• Theme 2
• Theme 3
• Theme 4
• Theme 5
• Theme 6
• Theme 7
• References

Introduction
In the present market scenario, consumer satisfaction has become more
essential for the business organisation in order to sustain and meet the
competitive edge in marketplace. This is more trending terms aimed
by each and every business entities in the industry so as Easy Jet. This
organisation is being discussed in the report which is one of the major
airline organisation that render effective services and consumer.

Theme 1
15
10
Yes
No

Theme 2
Yes No
11.4
11.6
11.8
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12.2
12.4
12.6
12.8
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12 Column B

Theme 3
Yes No
0
5
10
15
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25 21
4
Column B

Theme 4
Yes No
0
5
10
15
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25 22
3
Column B

Theme 5
Highly satisfied
Satisfied
Not satisfied
Highly dissatisfied
0
1
2
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9
5
3 Column J

Theme 6
Extremely polite Polite Rude Extremely rude
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Column C

Theme 7
20
5
Yes
No

Theme 8

Theme 9