Reflective Report: Outsourcing Business Functions - A Business Study

This reflective report explores the advantages and disadvantages of outsourcing business functions, focusing on how it helps companies manage constraints like cost and time. It examines outsourcing as a business process where multinational organizations delegate daily functions to third parties. The report reflects on the learning experience, highlighting improvements in professional skills relevant to human resource management, particularly in outsourcing business functions. It acknowledges the potential for language barriers to negatively impact outsourcing and discusses how outsourcing can affect organizational image. The report also touches on the importance of research methodology, data collection methods, and ethical considerations in conducting business research, emphasizing the value of these skills for a future business development manager. The conclusion emphasizes that outsourcing can reduce costs and improve business operations and that mixed data collection methods are valuable for research.

Running Head: BUSINESS RESEARCH
BUSINESS RESEARCH

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Table of Contents
Introduction and Reflective Journal Scope................................................................................2
Evaluate the effectiveness and your usefulness of the learning experience...............................2
Conclusion..................................................................................................................................4
References..................................................................................................................................6

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Introduction and Reflective Journal Scope
This reflective report discusses advantages and disadvantages of outsourcing business
functions. It supports to critically analysis problems that are faced by the company at the
time of outsourcing of business functions. This reflective report has a wider scope as it
supports to comprehend the pros and cons of outsourcing business functions.
Evaluate the effectiveness and your usefulness of the learning experience
This reflection could be imperative for me to enhance my understanding about advantages
and disadvantages of outsourcing the business functions. I observed that the outsourcing aid
the organization to manage their restraints such as cost and time. It is examined that
outsourcing is a business process by which multinational organization gives their daily
function to third-party organizations (Lushey and Munro, 2015). It is effective to manage
time and cost of the corporation and obtain a feasible outcome. This learning aids to improve
my professional skills that could be effective to make my career in human resource
management department. From the analysis of literature review, I observed that outsourcing
is implied as a business process in which organization can outsource their certain business
function to the third party for operating their business and decline the cost of the company.
For illustration, a multinational telecommunication organization may outsource their
customer care service the third party, which has higher skills of managing such kinds of
activities. This kind of activity could be used by me to outsource the business functions.
Through this, I am capable for outsourcing the business acts to their party and attain the
organizational goal in the least time and cost. From evaluation of literature review, I pointed
that the outsourcing is determined as a business strategy that supports to allocate business
procedure, functional, and decisions from the corporation to their party (Mackeyand and
Gass, 2015).

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I realized that outsourcing could be performed by the vendors who have many liabilities such
as production process, asset management, quality and people management, and customer
services. It would be imperative for effectively outsourcing of business activities in future. I
also realized that language barrier could negatively influence outsourcing of business
function in an effective and obtain a reliable outcome. I observed that when the corporate
outsource their business activity in another country then the employee of organization could
face complication at the time of interaction with consumers. It will negatively influence the
outsourcing of business functions (McCusker and Gunaydin, 2015). As a result, there are
possibilities of higher dissatisfaction among consumers due to language barriers. This
experience was effective because it assists to critically analysis the disadvantages of the
outsourcing business functions. I understood that outsourcing of business function could
negatively influence organizational image due to inappropriate behaviors of the third party. I
understood that if a corporate invest huge amount of capital in the building, machinery, and
furniture then the firm should outsource their business to the third party for getting higher
success and operating their business. It would also be imperative for managing the investment
outlay of company. This research study is not only effective for improving my technical skills
but also improve my professional career. The outsourcing enables the organization to manage
their business activities and mandate them to focus on security and legal compliance
(Silverman, 2016). I also realized that the business research supports to enhance my research
skills as it would be supportive to get an effective result from the research. Furthermore, I
also gained my understanding about the research design that would support to examine
accurate methods to conduct research and attain specified research aim and objectives. I also
gained my understanding about the mixed data collection method that could support to collect
data by considering both qualitative and quantitative data collection method Taylor, S. J.,
(Bogdan and DeVault, 2015). Consequently, it will help to obtain a reliable and valid result.

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I also observed that the research methodology effective for examining the methods,
techniques, and strategy to conduct the research and meet research aim (Liu, et al., 2017). In
this way, I learned about both primary and secondary data collection method techniques that
would help to gather accurate data in the context of research matter. From this way, it is
examined that the primary information is gathered from survey through a questionnaire. The
secondary data is gathered by considering certain methods like a textbook, articles, online
and offline source, and journals. This learning was imperative for me to become a successful
research scholar. Through this, I enhanced my existing knowledge about research.
Consequently, I would be capable to create my competencies and obtain a reliable and valid
outcome. This research report supports to gain the understanding about the ethics that would
enable me to conduct research in an appropriate manner. I also observed that research scholar
would maintain the private information of research candidates as it would help to make an
effective relationship with them (Solli-Sæther, and Gottschalk, 2015). This learning also
supports to gain my understanding about the schedule of research timetable that would be
imperative for completing the research activity in specified time and cost. It would support to
determine each activity of research (Oshri, et al., 2015). Moreover, I also analyzed that my
research skills have been improved that would support to get positive benefits. This learning
experience would be used by me in upcoming research for outsourcing the business
functions. Moreover, this learning would be imperative to become a successful business
development manager in upcoming time.
Conclusion
From the above analysis, it can be concluded that outsourcing of business functions could
support to reduce the cost of the firm and operate business activities in a systematic manner.
It can also be summarized that the outsourcing of business activities could directly impact on
the performance of the business. It can also be illustrated that the mixed data collection

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method could be imperative to obtain the reliable and valid result in the context of current
research matter.

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References
Liu, S., Wang, L., and Huang, W. W. (2017) Effects of process and outcome controls on
business process outsourcing performance: Moderating roles of vendor and client capability
risks, European Journal of Operational Research, 260(3), pp. 1115-1128.
Lushey, C. J., and Munro, E. R. (2015) Participatory peer research methodology: An effective
method for obtaining young people’s perspectives on transitions from care to
adulthood?. Qualitative Social Work, 14(4), pp. 522-537.
Mackey, A., and Gass, S. M. (2015) Second language research: Methodology and design.
UK: Routledge.
McCusker, K., and Gunaydin, S. (2015) Research using qualitative, quantitative or mixed
methods and choice based on the research. Perfusion, 30(7), pp. 537-542.
Oshri, I., Kotlarsky, J., and Willcocks, L. P. (2015) The Handbook of Global Outsourcing
and Offshoring 3rd Edition. Berlin: Springer.
Silverman, D. (Ed.). (2016) Qualitative research. USA:Sage.
Solli-Sæther, H., and Gottschalk, P. (2015) Stages-of-growth in outsourcing, offshoring and
backsourcing: Back to the future?, Journal of Computer Information Systems, 55(2), pp. 88-
94.
Taylor, S. J., Bogdan, R., and DeVault, M. (2015) Introduction to qualitative research
methods: A guidebook and resource. USA: John Wiley and Sons.