Business Problem Resolution Through Discussion Report

This report, focusing on problem resolution through discussion, examines a dispute between Trucking Express and Meat Queensland. It explores meeting techniques and communication strategies to resolve business issues. The report outlines roles, recommendations, and conclusions based on the case study, emphasizing the importance of clear communication and coordination. It also highlights the significance of contracts, tracking systems, and customer service in addressing and preventing future problems. The analysis provides insights into effective problem-solving approaches for businesses, including the use of customer grievance panels and the importance of accountability within the organization. References to relevant literature support the analysis, offering a comprehensive understanding of the subject matter. The report concludes that peaceful deliberation and proper communication are key to successful problem resolution.

Running head: PROBLEM RESOLUTION THROUGH DISCUSSION
Problem Resolution Through Discussion
Name of the student
Name of the University
Author note

1PROBLEM RESOLUTION THROUGH DISCUSSION
Executive Summary
The purpose of this project will involve discussion and meeting techniques that will help in
resolving dispute between client and the business owner for the long term benefit of both. This
report will bring to light the effective steps that can be taken by a company to resolve isssues
relating to a business. This will further talk about the steps that can be taken by the consumer in
case of any problem arises.

2PROBLEM RESOLUTION THROUGH DISCUSSION
Table of Contents
Introduction......................................................................................................................................3
Role A- Worker at Trucking Express..........................................................................................3
Role B- Man/ Woman from “Meat Queensland”........................................................................4
Recommendation:............................................................................................................................4
Conclusion:......................................................................................................................................4
References:......................................................................................................................................5

3PROBLEM RESOLUTION THROUGH DISCUSSION
Introduction
Managing a meeting is crucial for a business. Important decisions are taken problems are
resolved during the course of a meeting. Clients make their particular problems explicit during
the course of a meeting and management through in-depth analysis of the problem and
consultation tries to solve the problem by providing their expertise (Chow, 2015). This report
will focus on a problem that a client in Brisbane is having in relation to his order.
Communication between worker at the Trucking Express and the client from “Meat Queensland”
led to the solution of the problem. It is highly recommended that more personnel should be
employed by the company and the consumer should carefully go through the tracking system to
prevent such a problem.
Role A- Worker at Trucking Express
The organization should introspect about the fact that which was the particular factory
that was responsible for delivery of the product. The products of an organization come from
different factories so the number one agenda would be to single out that distributor (Behnamian
& Ghomi, 2013). There should be personnel employed who would take care of the shipping
orders who would be accountable for each shipment. The third problem was in relation to
incorrect invoice report and a large sum was charged. There should be a customer’s invoice
complaint in the website that will address the problems of the clients and the wrong doers who
are associated for sending the wrong invoice should be communicated immediately (Huang &
Benyoucef, 2013). There should be proper follow up and the performance of those employees
should be kept in close check so that such mishaps do not occur again in future.

4PROBLEM RESOLUTION THROUGH DISCUSSION
Role B- Man/ Woman from “Meat Queensland”
Most of the buyers do not understand value of a contract. It can be used in a lawsuit as an
evidence that there was mutual consent from both sides before entering into it (Jeston & Nelis,
2014). The courier is responsible for the delivery of the item at the right place and so he may be
responsible for wrong delivery. Proper track should be kept of all the couriers (Kandasamy et al.,
2014). The customer should carefully go through the tracking system that may reveal important
things and a misinformation can be immediately communicated to the particular e-commerce
business so that they can rectify it on urgent basis. The customer can immediately call the
helpline number and help can be sought in regard to this particular demand. The courier should
also call up his manager regarding this discrepancy who will check the details that has been put
as inputs by the customer (Moldoveanu & Leclerc, 2015).
Recommendation:
It is recommended that the particular factory from where the product was sent should be
made aware of their shortcoming. A customer grievance panel in the website will prove to be
useful (Ward, 2016). The terms and conditions of the e-commerce portal is like a contract and
on the occasion of any breach they can be sued.
Conclusion:
Peaceful deliberation and co-ordination on the part of both business and client led to the
solution of the problem. The right communication can remove all hurdles from a situation.

5PROBLEM RESOLUTION THROUGH DISCUSSION
References:
Behnamian, J., & Ghomi, S. F. (2013). The heterogeneous multi-factory production network
scheduling with adaptive communication policy and parallel machine. Information
Sciences, 219, 181-196.
Chow, D. C. (2015). International business transactions: problems, cases, and materials.
Wolters Kluwer Law & Business.
Huang, Z., & Benyoucef, M. (2013). From e-commerce to social commerce: A close look at
design features. Electronic Commerce Research and Applications, 12(4), 246-259.
Jeston, J., & Nelis, J. (2014). Business process management. Routledge.
Kandasamy, D. R., Naeimi, M., Dionisio, P. H., & Fan, R. (2014). U.S. Patent No. 8,725,794.
Washington, DC: U.S. Patent and Trademark Office.
Lambert, R. D. (2017). Workers, Factories and Social Changes in India. Princeton University
Press.
Moldoveanu, M., & Leclerc, O. (2015). The Design of Insight: How to Solve Any Business
Problem. Stanford University Press.
Ward, J. (2016). Keeping the family business healthy: How to plan for continuing growth,
profitability, and family leadership. Springer.