Business Resources Report: Costa Coffee and Save the Children

This report provides a comprehensive analysis of business resources, comparing Costa Coffee, a for-profit organization, and Save the Children, a non-profit organization. The report examines recruitment documentation, including job advertisements, job descriptions, and person specifications used by both organizations. It also explores the employability, personal, and communication skills required for specific job roles within each company, such as customer service and teamwork for Costa Coffee and the spirit to serve society for Save the Children. Furthermore, the report outlines the physical and technological resources utilized in their operations, including coffee machines and raw materials for Costa Coffee and resource centers and digital libraries for Save the Children. It delves into the sources of internal and external finance for both entities, detailing methods like stock pricing and crowdfunding for Costa Coffee, and sponsorships and donation programs for Save the Children. The report then interprets the contents of trading, profit & loss accounts, and financial statements, providing financial data for both organizations. Finally, it illustrates the use of budgets as a means of financial control, focusing on cash flow and financial budgets. The report provides insights into the business operations and financial management of both organizations.

Business Resources

Table of Contents
INTRODUCTION...........................................................................................................................1
TASKS.............................................................................................................................................1
P1 Recruitment documentation used in organisation..................................................................2
P2 Employability, personal and communication skills required for specific job role................3
P3 Physical and technological resources required in the organisational operations...................4
P4 Sources of Internal and external finance in the business.......................................................5
P5 Contents of trading, profit & loss account.............................................................................5
P6 Use of Budgets as a mean of exercising financial control.....................................................6
P7 Financial statement of the business........................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Business resources refers to the factors of the production which consist of labour & land.
Business resources is the mixture of capital and enterprise. The project report of will outline the
business resources of two companies namely Costa coffee which is a profitable organisation and
save the children which is a Non profit organisation. The Report will go to highlight the
recruitment documentation required in both the business. The report will further outline the
Employability, Personal and communication skills required to apply for a specific job role. The
report will describe the sources of internal and external finance. The report will go interpret the
contents of a trading, profit & loss account and balance sheet. The report will go to outline the
use of budgets as a means of financial control. Lastly the report will go to illustrate the financial
statement of both the business.
TASKS
Profitable Organisation - Costa Coffee
Costa coffee is a British Multinational Coffee-House plc in United Kingdom. The Costa coffee
was founded in the year 1971 about 48 years ago in the London, England. Its headquarters are
situated in the Dunstable, England in United Kingdom. Initially the coffee house was established
by Costa family that carries wholesale operations by supplying the roasted coffee to the caterers
and the specialist Italian coffee shops. Later in the year 1995 the Company was acquired by the
Whitbread. The Company was sold to Coca-Cola company in the year 2019 with a deal worth
£3.9 billion.
Non profit organisation – Save the Children
The Save the Children is an international Non Profit organisation. The Save the Children
Organisation promotes the children Rights and support children in developing countries. The
Save the Children was founded on 15 April 1919 about 99 years ago in United Kingdom. Its
founders were Eglantyne Jebb and Dorothy Buxton. The organisation focus is to improve the
lives of the children through providing better education, heath care facility and through creating
economic opportunities.
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P1 Recruitment documentation used in organisation.
Recruitment documentation used in Costa Coffee are as follows -
Job Advertisement - The Costa Coffee gives notice through putting job advertisement for the
public in order to inform them for job vacancy. The job advertisement includes the job title,
requirements that makes suitable candidate responsible to perform job tasks in Costa Coffee
House.
Job description – The Job description of Costa Coffee explains what skills are necessary required
for candidates to get the vacant job. It describes duties and job responsibility that is required for
a specific job role in the Costa Coffee-House (Galaskiewicz, 2016). The purpose of Job
description is to inform candidates and make them aware what they will be doing if they get job
in Costa Coffee-House.
Person specification – The Person Specification of Costa Coffee-House describes the personal
attributes that is required for the newly recruited candidate. The attributes include the employee
qualifications, skills. Experience and knowledge in order to perform the job role that is assigned
in the Costa Coffee-House.
Recruitment documentation used in Save the Children are as follows -
Job advertisement – Save the Children organization put the job advertisement through publishing
vacant job advertisement in the newspapers and magazines. They also apply their job
advertisement through online forums in order to gather larger number of candidates for the
vacant job role in Save the children (Chaffey, 2015). The job advertisement includes the job title
and the requirements that a candidate should have in order to apply for the vacant job.
Job description – The Job description of Save the Children describes the general tasks of the
vacant job role and highlights the other duties and responsibilities in order to acknowledge the
candidates about the vacant job in Save the Children.
Application form – The Application form is filled by the candidates while they are applying for
the vacant job role in Save the Children. The application form contains all the necessary
information about the candidates which the Organisation is required. Application form is
attached along with the CV of the candidates.
Job letter – After the candidates are been selected for the vacant job role in Save the children
they have given the official offer letter by Save the children organisation. The job offer letter
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contains the job role tittle which the organisation is offering to the candidate with the associated
job duties and responsibilities mentioned clearly by the Save the children organisation.
P2 Employability, personal and communication skills required for specific job role.
Costa coffee-house
Employability and Personal skills
 Customer service - The candidate requires the knowledge of customer service in order to
attend and serve the customers on daily basis in Costa Coffee House.
 Reliability – Timeliness can make or break the chance of success in the Costa Coffee-
House for the candidates who are applying for the vacant job (Dür, Bernhagen and
Marshall, 2015). The Employer can easily relay on candidates if they show up timeliness.
 Team work – The Applier for the vacant job should believe in team work and should
know how to bring everyone together by showing cooperative and supportive nature in
order to accomplish goals and objectives of Costa Coffee-House.
 Speed and efficiency - The Employees in Costa coffee-house should maintain the
standard of error free speed and complex multitasking behaviour during the engaged shift
in Coffee-House.
Communication Skills - The employees should have strong command on both spoken and
written communication formats in order to get job in Costa Coffee-House.
Save the children
Employability - The Employees must know about the certain acts like Child Labour Act 1986,
Protection of child rights Act 2005, Child Marriage restraint Act 1929 and Children Act 1960 in
order to work in Save the children organisation.
Personal skills
 Spirit to serve the society – The applied candidate for the vacant job should have nature
and strong spirit to serve the societies children.
 Selfless attributes - The Employee working in the Save the children should have selfless
attitude to help the children without any consideration.
Communication skills – The employee working in the Save the Children should grasp the local
language of the children in order to communicate with them. The candidate should maintain
clarity and politeness while speaking with the children (Mahammed and Benslimane, 2016).
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P3 Physical and technological resources required in the organisational operations.
Costa coffee-house
Physical resources
Raw Material – To make coffee the Costa coffee-house needed various types of coffee beans.
Hot water suppliers, milk and brown sugar.
Coffee-house building – The Costa Coffee-House has open large number of coffee shops and
outlets located all over the globe in order to reach their desired customers segment.
Technological resources
Coffee Machines – The Costa Coffee-House requires some coffee machines to run the
organisational operations. Such as a special boiler for steaming and frothing milk, high quality
grinders for heating the beans and spoiling the coffee flavour. The Costa Coffee-House offers
technologies that allow them to sell range of quality coffee types without the need of the staff to
assist their customers.
Computer software – The Costa coffee-house keep track records of customers transactions in
their coffee-house at a vital level (Örnek and Ayas, 2015.). This helps them in stock and
inventory management and in controlling staff and taxes. They use computer software to track
the purchases that allows them to offer loyalty card schemes to their customers.
Save the Children
Physical resources
Resource centre – The resource centre of Save the children has a comprehensive source of
information on Child protection and Child rights. Health and nutrition supplements are available
in their Resource centre for taking care of children.
Education centre – The education centres are designed to educated the poor children which
doesn't have enough money to learn and gain knowledge. This education centres provides
education to poor children for free at different location.
Technological resources
Digital Library – The digital library is provided to the poor children for free use by Save the
children organisation. This digital library helps the poor children to educate them and to read
books online.
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P4 Sources of Internal and external finance in the business.
Internal and External financing of Costa Coffee-House
The Costa coffee-house funded primary by the company's own cash flow rather than external
financing in capital markets. The Costa coffee-house raise its capital through stock pricing.
Through management compensation and Bean Stock program the company manage its stock.
The price of stock and the ratings of Wall street influence the value of Costa Coffee house.
Moreover, they raise their money through Equipment funding and property lending (Oudah,
Jabeen and Dixon, 2018). To raise the equity they do crowdfunding. In the crowdfunding they
create large pool of investors.
Internal and External financing of Save the Children Organisation
Sponsors – Through sponsorship the save the organisation manage capital for running the day to
day operations of the organisation. The sponsors help to raise enough funds for the organisation
to facilitate them to conduct socio-cultural events for the children like health care events and for
running education programs.
Trustee – The trustee holds the administrative property of Save the children organisation for the
children's benefits. The Trustee collects charitable amount which is funded by the public for
running the operations of Save the children Organisation (Panwar and et.al., 2017.).
Donation Programs – Through donation program Save the Children organisation obtains
donations for the children survival. This donation is helpful for giving facilities to the children
like Health Care and to provide education for free.
P5 Contents of trading, profit & loss account
Interpretation of trading profit and loss
Costa Coffee House-
Total Revenue generated by produce, CF&L, International segments of the company in year
2018 is total $1002027. It is the revenue collected from external customers of the company. Sale
value of goods and commission received by the company is $970,297, other revenue of the
company in year 2018 is $16476. Loss incurred on the sale of assets in year 2018 was $345.
Profit after tax of the company was $117,778,interest income of $172 was paid by the company
in year 2018. Interest of $6,845 on borrowings was paid by the company in 2018. Total assets of
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the company was $243,130 and total liabilities of the company was $365,058 in year 2018
(Annual report, 2018).
Save the children-
Total income of the organization in year 2017 was £406,558. Total expenditure of the
organization was £408,063. Net income was £650 in year 2017. Total income includes
donations, trading activities, charitable activities etc. Total expenditure includes investment
management cost etc. Total assets of the organization was £109,483 in year 2017. Total net
assets in year 2017 was £58,417. Total funds raised by the organization was £58,417 in year
2017.
P6 Use of Budgets as a mean of exercising financial control.
Costa coffee house
Cash flow budget
The Costa Coffee-House has a projected Cash flow budgets that shows the Cash inflows and
outflows. It is beneficial for maintaining finance control in the Costa coffee house (Zott and
Amit, 2015). The cash flow of Costa Coffee-House has considered factors such as an accounts
payable and accounts receivable in order to ensure the company has accesses on enough cash in
hand. For continuing operations of Costa Coffee-House.
Financial budget
The financial budget of Costa Coffee House presents the Company's strategy for maintaining the
cash flow, managing the assets and to maintain indirect expenses. The financial budget insures
the financial health of the coffee-house company and helpful in analysing financial condition of
the business. The financial budgets show total spending relative to the revenue and to operates its
core operations. The Costa Coffee House uses Financial budget to determine the value of the
public stock.
Save the children
Operating Budget
The operating budget helps the Save the children organisation to forecast and analysis the
projected charitable income and to evaluate expenses over the course of specified time duration.
To create the accurate operating budget the Save the children organisation consider the factors
like labour cost, material costs, overhead, manufacturing costs and administrative expenses for
the children welfare centre, health care centre and Education centre (Petri and Jacob, 2016).
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Operating budgets of Save the children organisation is created on weekly, monthly and yearly
basis in order to accomplish the organisational goals and objectives of Save the children
organisation.
Financial budget
Financial budget of Save the children organisation benefits the organisation to do asset
management and to draft the correct cash flow statement. The financial budget of Save the
children organisation shows the total direct and indirect expenses. The financial budget helps to
forecast the total spending of the organisation on Children Welfare centre, Education centre and
Health care centre of the organisation for the children.
P7 Financial statement of the business.
Costa coffee-house
According to financial statement the Costa coffee-house has reached to 1.29 billion British
pounds till march 2018. The sales has increased from 14.8 % in the year 2017 to 1,180.3 million
in the year 2018. The revenue has been increased from 7.3 % to 843.3 million in the year 2017.
The revenue growth has been increased to 30 % till march 2018. In the year 2017 the revenue
was noted as $96,686 and CF&l was noted as $4,332. In the financial year 2018 the revenue was
noted as $119,279. The CF&L was noted as $5,680.
Save the children
According to the financial report of Save the children organisation the total income was
generated to $407 in the year 2017 and $405 in the year 2016. The total charitable activities was
done $281 in the year 2017 and $271 in the year 2016. The total donation amount in the year
2017 was $109 and $120 in the year 2016. The other trading activities in the year 2017 was $13
and $10 in the year 2016.
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CONCLUSION
The Conclusion is being draw from the above project report of Business resources is that
Business resources is a productive and economic factor for the profit organisation which is Costa
coffee-house and non profit organisation which is Save the children organisation. The efficient
use of Business resources will help the enterprise to achieve desired outcomes. Managing
Business Resource will help the organisation to make efficient use of their land labour and
capital. Business resources helps to generate sources of internal and external finance for both the
organisation. Efficient use of Business resources will help the organisation to achieve its
organisational objectives and goals on time. Through this report it is been concluded that
recruitment documentation like job advertisement, job description, job specification, application
form and offer letter is essentially required to fulfil the documentation process of both the
organisation. The report also concluded that the basic personal skills and communication skills
are required to get the vacant job in both the organisation. The report also conclude that the
Costa coffee-house is having probability in their business portfolio's.
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REFERENCES
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sustainable business model innovation. Journal of Cleaner Production. 140. pp.1794-
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Online
Annual report, 2018 [Online] Available through :
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