Business Operations and Achieving Results: ABC Company Report

This report provides a comprehensive analysis of ABC Company's business operations, focusing on key aspects such as the interrelationship of different processes and functions within the organization. It delves into the methodologies used in process mapping, evaluating the outputs and quality gateways. The report assesses the company's plans for promoting its goals and objectives, including an evaluation of SMART objectives and the implementation of systems to achieve them. It also explores the execution of operational plans, emphasizing effective monitoring. Furthermore, the report examines the systems in place for managing and maintaining quality standards, evaluating the quality culture and its impact on business process development. It includes an analysis of risk assessment, health and safety regulations, and practical applications of health and safety measures within the company. The report concludes by offering insights into how ABC Company manages its operations to achieve its business objectives and improve overall performance.

Managing Business
to Achieve Results
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Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Interrelationship between different process and functions of organisation......................1
1.2 Methodology used in process mapping............................................................................2
1.3 Analysing output of the process and Quality gateways....................................................3
TASK 2............................................................................................................................................4
2.1 Evaluate plans which promote goals and objectives........................................................4
2.2 Evaluation of SMART objectives....................................................................................5
2.3 Implementation of system to achieve objectives.............................................................6
2.4 Executing operational plans with effective monitoring....................................................7
TASK 3............................................................................................................................................7
3.1 Systems to manage and maintain quality standards.........................................................7
3.2 Evaluating quality cultures to ensure development of business process..........................8
3.3 Improvements with organisation goals and objectives.....................................................9
3.4 Implications of changes at business organisation.............................................................9
TASK 4............................................................................................................................................9
4.1 Analysing Risk Assessment.............................................................................................9
4.2 Health and safety regulations.........................................................................................10
4.3 Review of health and safety measures............................................................................10
4.4 Piratical applications of health and safety......................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The activities of business should be effectively organised at workplace in order to
achieve results which are helpful in achieving growth of firms. All the business tasks should be
coordinated so that they can achieve business goals and objectives. If any firm wants to achieve
effective results then they have to complete all the tasks within desired time frame in order to
achieve their targets. It is the responsibility of manager to see that their work flows in proper
directions in order to achieve aim and business objectives. Effective working is important for
business so that their targets can be achieved. This report contains the study about ABC
Company and the way it manages all operations. The aims and objecting that affect cultures,
Various methods to control quality, Policies regarding health and safety and methods to improve
performances of organisation.
TASK 1
1.1 Interrelationship between different process and functions of organisation
In ABC Company, all the processes are related with each other. Thus, if one firm stops
their production then it will affect the whole business process. Example Like if the marketing
department had to carry out the activities than they had to take the help from the finance
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department. In small business, there are limited number of resources in order to carry out the
work process. The firms which are established at small scale are having various benefits which
help them in the decision making process and changes can be implemented at a faster rate. They
will expand their activities in the economy as well as they can easily attain competitive
advantages which will help them in gaining loyal customers.
ABC is a small scale firm but they are focusing on achieving high growth in order to
expand their markets and increase range of products. Thus, they are following matrix
organisational structure that included the employees both in their production and functional
areas. Effective organisational structures can be achieved if they are having their production in
different lines and operating in various environment. This helps the employees to perform their
best in selected business firm.
Finance Department: This department has the responsibility to manage funds in order to carry
out business operations in an effective and planned way.
Marketing Department: They are responsible to receive all inquiry of customers in order to
satisfy them along with handling all complaints of customers in an effective ways and release
orders as demanded by clients
Planning: It is related with organising raw materials are received by firms in appropriate times.
Quality assurance: It is linked with testing all the samples and identifying quality of products
which are manufactured by firms.
1.2 Methodology used in process mapping
The working of ABC Company can be understood with the help of visual aids. This is
called as process mapping. Every firm wants to get successful in their operations so that they can
achieve growth. This can be achieved if effective communication plans are adopted and this is
the vital functions for every firms. This is also known as the core function as it covers the
workflow into the visual real situations.
Example: It is the responsibility of mangers to determine what should be done in order to achieve
success how the works should be completed and who all will have the responsibilities for
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effective productions. Their main aim is linked with assisting the organisations in order to
achieve success. Thus, process mapping gives chance to another business to come inside the
business operations and if not, they can adopt changes in the present process. It is useful for the
firm in order to achieve effective steps and compare their aim and objectives to get ensure about
the business process in organisation and its defined objectives.
From the above diagram, it can be analysed that functional areas of business activities of
ABC objectives. The production, selling and operational functions, Human resource department,
Marketing department All these departments are linked with the organisation and they are useful
in satisfying needs of customers.
1.3 Analysing output of the process and Quality gateways
ABC company had introduced new range of products and services in order to expand
there business activities and satisfy the differential needs of there customers. The goods and
services should have the capacity to meet all the goals and there objectives in specific ways
which are described as:
 Specific: The objective should be specific so that they can be easily achieved by all the
workers of firms in desired ways.
 Measurable: The objectives should be measured in desired time frames in order to
achieve success and development for firms.
 Achievable: The aims and objectives should be achievable in order to attain growth.
 Realistic: The objective should not be based on hypothesis but they should be made in
real times.
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Illustration 1: Functional areas of
business

 Times Frame: All the objectives should be achieved in particular time frames as was
desired by organisations.
TASK 2
2.1 Evaluate plans which promote goals and objectives
ABC firms had developed there own plans in order to achieve goals and objectives.
Customer Relationship management and Programmes designed for system applications are
having huge impact on selected firms. These factors are helpful in analysing needs and wants of
there customers so that they can achieve there shares in success of firms.
The internal customers comprises of employees, managers, top level authorities and
stakeholders and the external are called as customers which are helpful in achieving objectives
and goals of business firms.
They also had the responsibilities to carry out plans about the development of products by
doing SwOT analysis. ABC company had adopted Ansoff Matrix structures in order to develop
there products by adding new features.
Product Development is linked with identification of new and potential customer who can
purchase there products while maintaining the present ones. The products of selected firms are
durable and strong. This strategy is helpful in attracting large volume of customers.
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Illustration 2: Ansoff Matrix

Planning: The goals and objectives of the firms can be achieved if plans are made in executed in
effective ways. If the firms want to attain success than they should adopt the changes that are
required by there customers. Planning are vital tools as it helps the firms to get success in there
present and future business activities. The goals and objectives are easily valued thus they can
build performance standard plans which helps the mangers to evaluate how the company will
move in the present and future times.
Planning is an important tool in order to achieve managerial process. There are basically
four elements of planning which are described as:
Objectives: There are vital task and they had to be achieved in order to improve relations
with customers and satisfy there differential needs and wants.
Actions: The objectives should be achieved in desired time frames in order to get
effective results (Speier, 2011).
Resources: It is the essential factor in order to implement the new and innovative
technologies in there work process with the help of tools like capital, enterprise and the workers.
Implementation: It is the final stage which is linked with executing all the business plans.
The main aims of ABC firms is to make improvements in there products so that they can achieve
all the business goals and objectives.
2.2 Evaluation of SMART objectives
The ABC company had implemented SMART objectives in order to make improvements
in there products the CRM strategy is evaluated with the help of Doran's Theory.
The selected firms are already having the ideas That CRM are very important process and
they are assisting in gaining values for firm sin order to achieve good results. There long term
growths are linked with the potential to move forwards towards there clients. They had
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Illustration 3: SMART Objectives

experience fall in there potential customers and this was the main reason for finding solutions
(Meacham, 2011).
Innovation in technologies can be adopted by ABC company like SAP which will help
them to establish closer link with there customers in order to increase there footfalls. This
strategy will help in maintaining closer link with there customers so that the overall burden will
be reduced. The clients can order the productions with the help of different internet websites or
Enterprise resource planning.
Critical Analysis: The SAP and ERP models will be useful in attracting large volume of
customers so that they can increase their sales by selling the products. This is helpful in
establishing Standardized so that the works can be completed easily in desired time frames.
Recommendations: ABC company should focus on future aspects as the competitive
advantages are constantly increasing at the market place. There should be focus on improving
improving customer relations so that they achieve their potential customers who will increase
there profit shares. They had to maintain relations with B2B and B2C Markets.
2.3 Implementation of system to achieve objectives
Implementation of systems in order to achieve objectives in desired time frame and
budgets to meet the quality standard with the help of Project management tool.
Project are called as set of tasks which are linked with each other and they had to be
executed in desired time frames with minimum cost and other difficulties.
Gantt Chart and Risk management tools are implemented in order to achieve the
objectives in desired time frames (Achtenhagen, 2011).
Gantt Chart: It help us the analyse the time in which the activities will be completed. This
is achieved by coordination, scheduling and allocation in order to execute all the activities in
effective ways so that the project can be completed effectively. It is the sole responsibilities of
ABC mangers to coordinate all their roles, planning of activities and completion of task in
desired time frames in order to execute the plans according to time frames. The entire process
should be monitored so that there is no delay in business activities.
Risk Management Tools: It is an element which can be measured and if there is nay
change than it can affect the values of the assets. It is a vital step of project planning and the
decisions which had to be executed for the projects had to be minimised so that consequences
related to projects events and it implies the positive results of the project
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2.4 Executing operational plans with effective monitoring
The operation plans of ABC firms are linked with developing the values of project, added
value chains, meeting standardize and the goals and objectives of firms. If they want to
manufacture new products than they had to follow the steps which includes specifications,
establishment and development (Jeston, 2014).
The sales of the selected firms will grow if they add new features in there products which
are demanded by the buyers so as to introduce them at the market places. The specifications will
be made about the product after doing market research. The value added chains, quality of raw
materials which are purchased from the suppliers. There should be up gradation in technologies
whenever there is need to make innovations in products. The company should adopt Quality,
Time and Cost and TQM in order to achieve great values.
Quality, Time and Cost: The aims and objectives which are designed for firms should be
effectively meet and the products should be offered to customers at reasonable prices so that they
can easily purchase them. If the strategies are developed with time and cost this will helps in
achieving leaders at market place in order to increase profit and sales ratios.
TQM: These tools are helpful in establishing cooperation and coordination between the
employees and the management (McShane, 2016).
TASK 3
3.1 Systems to manage and maintain quality standards
If the selected firms wants to survive at the market place than they had to ensure quality
of products this is important factor which had to be analysed in order to achieve competitive
advantage. This helps in earning high profits, achieving customer satisfaction and loyalty is
gained from the clients and suppliers.
Quality is the assurance which implies that the products are free from defects.
The standards of Quality of ABC company are described below:
Commitment: They are focusing on continuous improvements in all their business
operations and monitor the changes which are implemented.
Organise: Training should be given to workers in order to develop there skills and
capabilities so that they can always start with the right thing.
Zero Defect: There should be no defects in the products and the operations must be of
quality standards (Meredith, 2016).
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Customers need: It is the process which is helpful in understanding the different needs of
customers, changes in their taste and preferences and they should adopt values in their products.
Each and Every Time: the products should be designed which that are helpful in meeting
the desired standards of customers.
3.2 Evaluating quality cultures to ensure development of business process
The selected company had adopted continuous process. The TQM were established so
that all the employees can work effectively to achieve business goals. This factor cannot be
achieved if there is ineffective communication, difference in culture etc. which makes the
company in trouble. There main focus are on the cultural aspect in order to promote quality with
the help of development process (Lellner, 2011).
Measures adopted by ABC to ensure quality evaluation, monitored and development
process.
Mcgfnitoring
 Training should be given to all employees so that they can work effective and achieve
desired targets.
 Effective communication strategies will be adopted.
 Employees should be involved in decision making process.
 There should be no biasses at work place.
Evaluation
 The best and potential candidate had to be selected who can do the work effectively in
desired ways. This will help in saving their cost which would have wasted on training
activities.
 Inspection will be helpful in removing the unnecessary cost which are wasted on the
initial stages of hiring of workers.
Development
There should be zero defects in the products so that the cost of repairing the products will
be saved. Training and development programmes should be designed so that work can achieve
efficiency and effectiveness ( Mantel, 2011).
3.3 Improvements with organisation goals and objectives
ABC firms uses six sigma theory in order to make changes in there input process which
are related with quality measures. This is helpful in establishing objectives, goals and measure all
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the performances which are linked with making improvements. This is helpful for the company
to establish zero defects in there process. This task is helpful in achieving the objectives. The
main aims of selected firms is to adopt those measures which are helpful in solving the difficult
problems so there can be effective productivity in business operations. Thus they will help in
satisfying differential needs of there customers.
3.4 Implications of changes at business organisation
The tools which are used by ABC firms are called as Six Sigma and they are helpful in
reducing the cost which are wasted on recruitment of unskilled workers. This is also beneficial in
order to increase revenues and profit ratios. This is helpful in maintaining customer relationship
and all the operational are performed in effective and efficient ways.
Advantages of Six sigma model:
 It is helpful in saving time and money.
 Builds strong customer relations.
 Increased in profit and revenues.
Disadvantages of Six sigma model:
 Difficulties in gathering and storing the data.
 This process is very expensive to adopt.
 There are statistical errors.
TASK 4
4.1 Analysing Risk Assessment
It is the responsibilities of company to find out those factors which will harm the
employees who are involved in business operations. These may include dangerous machines,
hazards, accidents or exposure to fire. This can be protected if proper training is given to
employees to handle these situations By wearing helmets, covering here faces, Belts, Ear Plug
etc.
Risk assessment is helpful in protecting the employees who are involved in business
operations. Health and Safety act was enacted in 1974 in order to protect all the employees who
are involved in the business operations so that they ensure there safety and can operate in healthy
work environment (Meredith, 2011).
ABC company can install fire alarms so that employees are aware where they are located
in business places so that they can be used in emergency situations.
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4.2 Health and safety regulations
According to health and the safety which was enacted in 1974. It implies that all the
workers should ensure safety of the workers who are performing business activities. They had to
assure them guarantee about safety of there employees, stakeholders and the community
members.
It is sole responsibilities of employers to ensure that workers are doing their operations in
healthy environment where there is no dangers and if any measures are adopted in order to
protect them (Crane, 2016).
The employees had the responsibilities that they should ready all the safety measures
before working on any machines which requires safety so that they does not play with their life.
4.3 Review of health and safety measures
To measure and review the health and safety procedures company can carry out safety
and health statements. This can be analysed in the below table:
ABC company statement depicting health and safety at the work place.
Procedure:
Name of company........
Address of ABC.........
The health and safety statement implies the according to the safety act of 1974.
The company must maintain good and healthy working environment for there employees, safety
policy should be adopted so that the problems can be resolved easily that can occur at any time
at business organisation.
The employees should be aware about the fire instructions, drilling and training should be
provided to them in order to face difficult situations.
Signature..
Date...
4.4 Piratical applications of health and safety
There are no fixed plans in order to carry out the assessment which are related with risk.
The rules and regulations should be adopted in relation to health and safety aspects:
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 Ensuring safety while working with hazardous machines so that employees are not prone
to the accidental zone.
 If the risk factors are analysed than proper measures should be taken in order to solve the
risk. If there is fire at the work place than the employees should use stairs instead of using
accelerators (Mantel, 2011).
 Preventive measures should be adopted at work place.
 Training should be provided to workers in order to fight with the difficult situations.
CONCLUSION
Ffrom the above report it can be concluded that Interrelations should be maintained at all
the departments in business organisations so that the business operations are carried out in
effective ways. Effective planning are helpful in achieving goals of business. Appropriate plans
and strategies should be adopted in order to improve the quality aspects so that customers will be
satisfied. Health and safety measures should be adopted in order to adopt healthy work
environment.
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REFERENCES
Books and Journals
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chains: the role of supply chain management. Journal of the Academy of Marketing
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Conti, T., 2012. Building total quality: a guide for management. Springer Science & Business
Media.
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sustainability in the age of globalization. Oxford University Press.
Garrison, G., Kim, S. and Wakefield, R.L., 2012. Success factors for deploying cloud computing.
Communications of the ACM. 55(9). pp.62-68.
Hamel, G., 2011. First, let's fire all the managers. Harvard Business Review. 89(12). pp.48-60.
Hammer, M., 2015. What is business process management?. In Handbook on Business Process
Management 1 (pp. 3-16). Springer Berlin Heidelberg.
Harris, F. and McCaffer, R., 2013. Modern construction management. John Wiley & Sons.
Jeston, J. and Nelis, J., 2014. Business process management. Routledge.
Kanji, G. K., 2012. Measuring business excellence. Routledge.
Kirchmer, M., 2012. Business process oriented implementation of standard software: how to
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McShane, M. K., Nair, A. and Rustambekov, E., 2011. Does enterprise risk management
increase firm value?. Journal of Accounting, Auditing & Finance. 26(4). pp.641-658.
Meredith, J. R. and Mantel Jr, S. J., 2011. Project management: a managerial approach. John
Wiley & Sons.
Monczka, R. M., and et. al., 2015. Purchasing and supply chain management. Cengage
Learning.
Wheelen, T. L. and Hunger, J. D., 2011. Concepts in strategic management and business policy.
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Zairi, M., 2012. Measuring performance for business results. Springer Science & Business
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Zang, A. Y., 2011. Evidence on the trade-off between real activities manipulation and accrual-
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Online
What is Total Quality Management. 2017. [Online]. Available through: <http://asq.org/learn-
about-quality/total-quality-management/overview/overview.html>. [Accessed on 12th
August 2017].
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