SG7003: Business Simulation with Professional Development Report

This report provides a comprehensive analysis of a business simulation, focusing on Marks and Spencer as the simulated company. The report begins with an introduction to professional development and its importance in organizational growth. Part A delves into the company's vision, mission, and values, followed by a competitive analysis, assessing Marks and Spencer's position in the market. The performance of the company is evaluated, with key performance indicators and customer/employee satisfaction metrics discussed. Recommendations are then provided for improvements. Part B shifts the focus to individual professional development, including training events and skill development. The report applies relevant theories, discusses recommendations for improvement, and concludes with a summary of the findings and areas for future development, highlighting the importance of innovation and consistency in the face of competition. References are included to support the analysis.

SG7003 Business Simulation
with Professional
Development

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
THE SIMULATION COMPANY VISION AND STRATEGY OVER THE SIMULATION......3
Competitive analysis....................................................................................................................5
Performance of Company............................................................................................................6
RECOMMENDATIONS.................................................................................................................8
Part- B..............................................................................................................................................9
REPORT SUMMARY....................................................................................................................9
INTRODUCTION...........................................................................................................................9
APPLICATION OF THEORY......................................................................................................10
TRAINING EVENT AND LANGUAGE PROGRAMMING SKILLS EVENT.........................10
DISCUSSION AND RECOMMENDATIONS............................................................................13
INDIVIDUAL PROFESSIONAL DEVELOPMENT...................................................................14
IMPROVEMENT OF PRACTICES.............................................................................................15
Appendix........................................................................................................................................15
CONCLUSION..............................................................................................................................16
REFERENCES................................................................................................................................1

INTRODUCTION
Professional development will revolve around the entities that are required for the organisation in
order to inculcate the policy is such that organisation can move in the face of development. It is
necessary to identify the choices that are to be made by the company that start all the policies
that revolve around how far they can manage the atrocities as well as the operations of the
company in a better possible manner. An organisation with the vision and motive to develop
towards the growth prospects will be in affairs of implementation as well as the innovation
policies will be renewed at intervals of time. It is important to identify the operational
management in every organisation such that one may not fall as a pray to the atrocities. Certain
considerations will have to be made by the organisation in order to implement the strategies that
are required to improve the efficiency of employees as well as the means to derive profit. The
report deals with the performance management as well as different development aspects of the
organisation and how far they come up with the implementation and suggestions such that they
stand as one of the biggest forms in the initial aspect of their development. The company that is
obtained in this regard is marks and Spencer (Darling-Hammond and et.al, 2017). Marks and
Spencer is one of the novel and clothing brand which is operating in United Kingdom since
1854. It is known to be one of the most prominent clothing brand which stood unique
irrespective of all the change factors. The operational management as well as the performance
criteria of the organisation is entirely dependent upon how far the management is being able to
tackle the growth prospects and identifying the components that are necessary to be installed in
the organisation. One may not be able to avail the choices of growth unless and until the
innovation policies are added and employed in the organisation. Every prospect is put forth in
this report with the prior explanation.
PART A
THE SIMULATION COMPANY VISION AND STRATEGY OVER THE
SIMULATION
The vision mission and values are referred to be the set of policies that are to be identified by the
organisation such that the organisation can focus upon identifying the choices that it can make in
order to move ahead fulfilling the policy is that are required for it to overcome. Marks and
Spencer is known to be one of the oldest clothing retailer which is present in United Kingdom. It

is known for its consistency as well as its brand is known to be one of the most reputed one and
is a considerable aspect of many.
Vision of the organisation: the vision of the organisation Marks and Spencer is to focus upon
the goal and to produce different products that are essential for all the customers such that they
can meet their expectations as well as fulfilling the needs. This seems to be acting as one of the
benchmark for the organisation where it has accomplished all its goals and decision making
process as well as creating strategies such that the platform of growth is attained by the
organisation. Its vision is seen in how far the company is being able to tackle with the
consistency that it is dealing with. The purpose of how far it can reach in order to attain factors is
known to the organisation and therefore all the behavioural guidelines that are marked in its
vision statement are followed every now and then. Fulfilling its vision the company is moving
ahead with its values that are most prominent for its to accomplish its goals.
Mission of the organisation: every company is having a mission with which it is operating.
Although marks and Spencer company is known to be one of the oldest brand its mission is said
to be one of the best probable statement that is generated by the organisation. Marks and Spencer
moves ahead with the vision of providing the better quality products to its customer and with this
mission it is operating since 1800 such that it consistency did not go in vain. Although there are
different set of practices that are being followed by retailers all over the world yet marks and
spencer never back down in maintaining its mission and that is added benefit for the
organisation. It is always an essential factor to incorporate the policies that are required by the
organisation every now and then such that its mission statement will not be carried away but the
organisational implementation will make it one of the most essential factor to deal with.
The values of the organisation: every organisation will contain a set of values that are
necessary for its to maintain its brand reputation. Marks and Spencer is known to be one of the
relevant brand and its value never perished since the time of its establishment. The different
values that are being carried forward it by the organisation will include those of quality services,
innovation and trust. Quality is the major criteria that is to be followed by every retailer now and
then such that the company will stand as one of the unique factor in the world of retailing. This is
being followed by the organisation Marks and Spencer since ages and therefore it is known to be
one of the most successful brand. The services that are provided by the retailing Marks and
Spencer is known to be one of the most prominent one and its industrialisation is regarded to be

one of the reference for emerging retailers (Bates and Morgan, 2018). The services are like they
provide goods for every nook and corner of the country and that is its speciality. All the set of
practices that will bring about change in the organisation at the innovation ideas are not yet
implemented in the organisation but still the consistency with which the organisation is moving
ahead is said to be one of the best asset of the organisation. The trust the employees as well as
the management maintains is regarded to be one of the prominent factor that is to be followed by
almost all the organisations in this retailing sector. Without trust organisation cannot move ahead
and this with regard to Marks and Spencer is said to be one of the consistent factor.
Competitive analysis
Marks and Spencer is known to be one of the renowned clothing brand which is operating in
London. It is composed of different set of products that are being produced by the organisation.
It is operating in more than 910 stores in United Kingdom and is also having a good retailer
chain. This was first established by Michael Marx in 1884. The company is known to be one of
the best competitors in the field of retailing. It has required to be one of the better possible
formula that is incorporated by the organisation in order to move ahead with a clear brand image.
Maintaining a clear brand image is regarded to be one of the best competitive advantage factor
that is joining more expectations that are required by the organisation. It is operating in private
label which will represent the most probable brands that it is operating. Innovations of said to be
one of the least component in the organisation but consistency is added benefit for the
organisation which is regarded to be one of the prominent factors for being in the competitive
analysis. There are a different set of products that are available in the market for Marks and
Spencer and the customers are said to be immense. There are components towards the
organisation which have ability to penetrate successfully into the market asset to be one of the
advantage that made it one of the best probable competitive. The supply store install ability said
to be one of the biggest weakness of mass and spencer yet it has attend the popularity of
merchandise through which the organisation is competing in the race. The organisation is
operating as segment for which every segment is consistent of a demand and capitals with regard
to everything is one of the prominent aspects to be considered. Although there atrocities for the
organisation stills the organisation is able to come back with all the policies of competitions with
regard to other retailers by stay consistent with this brand image and by not being disturbed by
atrocities.

Performance of Company
Revenue is the major consideration for the organisation. For every organisation profits of the
considerable aspects and therefore their progress will totally depends upon how far they can
evaluate that business performance. A company's performance is regarded by the key
performance indicators which are also the additional key statistics. In order to accomplish the
major goals it is necessary to monitor the key statistics and that will stand as a variance analysis.
Any small business or a Big Entrepreneur your will depend upon the prediction of how far their
performance indicators will define their financial standpoint. The Marks and Spencer company is
known to be one of the prominent organisation that is operating since ages (Matherson and
Windle, 2017). The statistics of the organisation with regard to its customer base as well as the
company's performance are the key performance indicators of the organisation which helps it to
move smoothly in the working atmosphere. The key performance indicators in this organisation
will help the company to monitor the circumstances that are pertaining around the organisation in
the retailing sector as well as the marketing department. The performance of this organisation is
measured by the amount of satisfaction that is generated by the customer. A high customer
satisfaction is essential for an organisation to comply upon the future terms. Employee
satisfaction as well as the customer satisfaction are a measurement of company's performance.
Customers are prioritised by the organisation and their services as well as the complaints are
regarded in a database such that they can be essential to improve that standard. This will bring
about a good percentage and a rise in satisfaction of the customers as well as the employees. For
employee satisfaction the organisation is aiming towards cost effective measures to increase
employee turnover (Desimone and pak, 2017). They can be satisfied with the added benefits as
well as the financial compensation for the work that they are people working in the organisation.
This can also be calculated over the annual basis and the reward making facility is being added
as one of the benefit for employee satisfaction. The company differentiate its short-term and
long-term issues such that they will not be any significant negativity over a long run. The
working atmosphere of the organisation is such that the performance of the organisation is
entirely dependent upon how far the strategies are implemented and detected over the business
environment. The inefficiencies in the organisation are identified and the consistent measures are
being taken by the manager that has contributed for unrealistic growth.

The performance analysis of the organisation depends upon the of the organisation is being able
to tackle with certain departments of the organisation. The valuation of the returning factor
Marks and Spencer is dependent upon the strategies that are included. These strategies will
revolve around how far they can increase their customer base such that they can co-operate with
the working conditions in the retelling sector. The marketing world is full of competition and
there are different retailers that are operating every now and then and all the strategies that are
being employed upon the organisation will define its growth prospects (Osman and Warner,
2020).
Marketing department: the marketing department in the organisation Marks and Spencer is one
of the most prominent one which is evolved into developing strategies that are required to meet
the customers in order to introduce their products. Marketing with respect to the company Marks
and Spencer is regarded to be one of those prominent aspects that will help their customers to
identify the choices with regard to product. It is necessary to take products into the customer
such that they will get to know about the brands that the organisation is dealing with. Marketing
is also defined to be one of those prominent tools that will be helpful for the organisational
growth. For the organisation working towards new implementation it is necessary that the people
will have to get to know the facts that they are dealing with. For this prospect there are medium
to get into people. The company Marks and Spencer has its own website in which every data
regarding the products as well as the services that are being offered by the organisation are
conveyed such that people are aware of all the strategies that are implemented by the
organisation. They follow the process of advertisement which is necessary for the organisation.
This advertisement is focused upon the introduction of new products that are manufactured by
the organisation. Also the organisation is familiar with the social media and therefore it
highlights the fact that are being employed in the organisation.
Human resources department: the human resources department in every organisation focuses
upon how far they can manage people and the employees in the organisation. It is necessary that
for every organisation employees will have to be tackled in the better possible manner such that
they will not go in vain. Employees are the assets of the organisation and with regard to retailing
sector they are said to be the prominent features (Misra, 2018). Maintaining employees as well as
their satisfaction levels is one of the major tasks to accomplish for the retailing industry. Tn this
respect the human resources management in every organisation deals with the set of activities

like that of recruitment selection as well as a training processor that are to be inculcated into the
employees. The company Marks and Spencer is composed of a well planned human resources
management who is involved into recruiting staff that are stilled in tackling with the people. the
employees in the organisation Marks and Spencer are said to be those skilled person which can
interact with its customers. Interaction plays a major role in defining the choices of customers
and therefore the human resources management will train its employees in the prospect of
interaction.
Finances and product development: financial department of every organisation will deal with
offer their expenditure as well as the revenue is being maintained. The Finance Department with
regard to Marks and Spencer is said to be dealing with the aspects and statistics with regard to
customer purchase as well as the profits that are derived in that particular year. The finance
department will also be taking charge over the minimal entities that are required for the
organisation to deal with. The product development team in the organisation will focus on how
far their products can be improvised such that the customers will therefore be satisfied. Product
development is very important for the organisation because in this developing world everybody
is around the new products and therefore the organisation will have to focus upon the change in
development. Change is not a criteria that is being followed by the organisation Marks and
Spencer. Therefore in order to ill simulation results it is necessary that the responses of the
customers will have to be taken into account such that the organisation can move ahead the
policy of growth. The product development in the organisation is more towards implementing
the choices based on customer decisions and therefore Marks and Spencer has a very good
performance review (Gore and et.al, 2017).
RECOMMENDATIONS
The set of recommendations that are to be followed by the retail in sector Marks and Spencer.
they are as follows:
Increasing efficiency of the organisation: the company is focused upon how far it can increase
the efficient values of the services that are to be offered to its customers. For this prospect the
organisation has kept an aim of 5 years of efficient brand development strategies that will help
the company to deal with different collection of customer feedback as well as the production of
different new products.

Digital marketing: by owning the process of digital marketing the organisation is highly
responsible to maintain the standards of the organisation such that they can move ahead with the
prospect of technology. Technology is at its work and therefore the organisation on inheriting the
new technological implementations can be helpful in the processes of marketing and they can
reach customers in no time. With this aim and recommendation the organisation is working
towards establishing digital marketing platform such that the campaigns regarding their new
product arrivals will be known to its customers.
Customer interaction: the organisation have focused upon the customer interaction measures
and therefore the human resources management in the organisation has been into developing
strategies of training its employees to move close to customer such that they will get to know the
aspects that they are dealing with. It is necessary to identify the customer choice as every now
and then such that they organisation can move in the path of its customers identifications as well
as their decisions. It is not until when there is a good customer base that the organisation can
move ahead. Therefore in this respect the organisation is moving towards the strategies of
developing their customers by conducting surveys that will help them to cope up with their
decisions as well as implementations.
Part- B
REPORT SUMMARY
In the report professional development is described. Events are discussed which help workers in
developing skills and enhancing their knowledge by learning new things. Importance of
professional development in improving performance of an individual person and it helps in
increasing overall productivity of organisation. It is important to organise events which will help
employees in learning new things which will be beneficial in future growth of company. Further,
recommendations are provided to improve skills for getting good opportunities in future.
INTRODUCTION
Professional development means to develop skills or to provide training to employees so that
they can complete their work properly and effectively. The purpose of professional development
is to improve skills and enhance knowledge of employees so that can get good opportunities in
future. It is essential to give training to workers so that they can develop skills and learn how to
complete work on time. There are some skills which are required at the workplace so that
organisation can generate profit and it will also help in saving cost.

APPLICATION OF THEORY
Professional development means to develop essential skills that are required at the workplace.
Every employee should have some qualities and required knowledge to get better job
opportunities. Nowadays, when competition is increasing it is difficult to get good jobs so a
person must have some skills which are required at the workplace. When a person joins an
organisation there are some skills that they develop within the company because as they do work,
they learn many new things which help them in enhancing their knowledge (Desimone and Pak
2017). Some events or seminars are being organised by company so that employees can learn
new things and they can develop skills to complete their work efficiently.
In mobile phone industry daily new technology is coming in the market so, it is important to give
training to employees about new technology and its features, how it can help in making good
products and more consumers can be attracted. During my MBA I have learn that there are some
skills which an employees should have to get good job opportunities such as, leadership skills,
teamwork skills, research skills and many other which are essential at workplace. When a person
has ability to work in a team or group then it is beneficial for organisation because it will help
them in achieving goals and objectives of company (Bates and Morgan, 2018). When there is
workload in company then managers give work in teams or groups so that work can be
completed on time and this will help in building good relationship among employees. In mobile
industries an employee should have knowledge of mobile user interface design, backend
computing, business capability and modern language programming skills. With the change in
technology employees have to develop some qualities which is required in this digital world.
Employees must develop or learn some skills while they are doing work because managers
evaluate performance and according to that they decide which training programs they should
organise so that employees can learn new things and take necessary steps for development of
growth of organisation.
TRAINING EVENT AND LANGUAGE PROGRAMMING SKILLS EVENT
Training and language programming skills is nowadays an important event which is
organised by all the organisations so that employees can learn new things and enhance their
knowledge. in this event, managers call experts to share their views and also provide training to
workers so that they can develop skills and work efficiently (Kohli, 2019). In mobile industry it
is important to give training to new joiners and also development sessions are required for old

employees so that they can learn how to complete the work on time and it will help them in
enhancing their knowledge. I also attend this event and I learn many things like, language
programming and how to develop new products so that customers can be satisfied. Training is
also given to employees for how to work in a team and follow instructions given by leaders. It is
important to develop teamwork skills because it helps in increasing confidence of employees and
they learn new things by interacting with each other.
This event was organised by managers to make employees understand key points that are
essential while making plans for developing new ideas and they should work in a team so that
work can be completed on time and all workers can work efficiently. It is essential to develop
leadership qualities because it will help in motivating employees and boosting their confidence
or morale to work effectively and efficiently. When new candidates join company it is the
responsibility of managers to provide training to them so that they can learn how to work and
they will not face any problem. Employees should note down key points that are explained by
experts in session because it will help them in making good plans or strategies for future growth
of company. I learn things like, how working in a team reduces pressure from an individual
person and better ideas can eb generated because every employee has some skill or quality
(Leary and et.al., 2020).
When a team is made then it helps organisation in increasing overall productivity of
company because work will be completed on time and there will be no confusion. A leader is
made for every team which is responsible for handling all the issues and they will motivate
employees to work properly so that goals and objectives of company can be achieved. It is
essential to organise some training sessions for employees because technology is changing
rapidly and it is difficult for workers to learn how to handle the situation and make effective use
of machines and resources to accomplish goals and objectives of company.
Managers of company should take necessary steps for development of company as well as of
employees. It is essential that workers should get proper training so that they can do their work
properly. In this session experts take test of every member who was present there by asking them
some questions or giving them situation and they have to give best solution for that. Every
member has to think from point of view of leader and they have to answer the questions. This
event was good and I learn many things which will be helpful for me in future. It is essential that
employees should have some skills and some professional skills are developed by working in the

company (Matherson and Windle, 2017). All the people give good feedback regrading this event
because all get a chance to learn new things which is beneficial for them in future.
Performance management event
In every company it is important to measure or evaluate performance of employees so
that better actions can be take to improve their performance. When employees are given training
they learn many things and develop skills for how to complete the work. It is important to
measure performance of every workers so that managers can decide that goals and objectives of
company are achieved or not. It will also help them in identifying that which employee is
performing well and which employee needs training to improve his or her performance.
Managers set standards for every employee which they have to achieve and after completing the
work, it is the responsibility of managers of company to evaluate or measure work done by
employees. If employees achieve targets then rewards are given to them and if they are not
achieving target then punishment is given so that they can develop skills to improve their
performance. In organisations this event is organised in which experts give advice about
performance management (Misra, 2018). It is important for all to learn how to manage
performance because may be they can become leader and they have to take decision regarding
which employee has work hard to accomplish goals and objectives of company and which
employee needs training to improve his or her work.
In this event I learn many things like, there are many tools and techniques that can eb
used by companies to measure performance of employees and they can set standards for workers
so that goals can be achieved. When a person joins an organisation then they develop some skills
which are essential at workplace so it is one of them. Some tools of performance management
are, key performance indicators, 360 degree feedback, management by objectives and many
other. These techniques help managers in identifying that which person is performing well and in
which area they need training. It is important to develop skills that is required at the workplace
because it will help organisation in getting good opportunities in future. In the event I learn many
things like, what are the steps that should be taken by managers to improve performance of
employees and they should get better opportunities. There are many ways by which employees
can improve their work like, they should develop skills or take some training sessions which will
help them in learning or enhancing their knowledge. All the members who attend the session
give good feedback because everyone learn new things which is beneficial for them as well as