Business Skills: Internship Application and Customer Feedback Analysis

This business skills assignment encompasses several key areas of professional development. It begins with the creation of a curriculum vitae (CV) and a covering letter tailored for an internship at Leveret Information Technology, showcasing the student's skills and qualifications. The assignment then delves into customer feedback analysis, focusing on a case study involving Moussaka Zone. The analysis highlights customer dissatisfaction with the restaurant's services, food quality, and pricing, leading to recommendations for improvement in service, cooking, and pricing strategies. Finally, the assignment addresses theoretical concepts related to mass production and management structure, including the importance of standardization, quality control, and a clear chain of command within an organization. The student uses quotations from an online library to support their understanding and application of these business principles.

BUSINESS SKILL

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK A...........................................................................................................................................1
Curriculum vitae..........................................................................................................................1
TASK B...........................................................................................................................................2
Covering letter for LEVERET INFORMATION TECHNOLOGY...........................................2
TASK C...........................................................................................................................................3
Customer feedback......................................................................................................................3
TASK D...........................................................................................................................................5
Answers as per online library......................................................................................................5
1. Mass production......................................................................................................................5
2. Management structure & chain of command..........................................................................6
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Business skill are consider as the capabilities and ability of an individual to perform task
in an appropriate manner. These skills are helpful in grab all the opportunities and make all the
operations of a company in an effective manner. If a person have such sort of skills then it
become easy for them in sustain at competitive world. In any entity, a person should have
cognitive, interpersonal and technical skills so that they can make tough competition in job. For a
internship at LEVERET INFORMATION TECHNOLOGY, an appropriate CV is required in
which all the skills of an individual have to discuss. Along with that a covering letter also
includes in that. Moreover, by taking appropriate customer feedback appropriate strategies can
be frame and beneficial decisions can be carried out.
TASK A
Curriculum vitae
Name:
Address:
Mobile number:
Email:
Carrier objective:
To seek for excellence for carrying out work in a positive environment so
that skills can be developed and growth and help to your company in increasing the
profitability.
Academic Qualification:
Education Year of passing Marks
Pursuing MBA in IT 2015 – Current year 75% in First year
BBA 2014 72.00%
12th 2011 86.00%
Experience:
Fresher
Personal skills:
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 Leadership skill
 Decision making
 Quick learner
Achievements:
 2nd Runner up at Science Olympiad
 Participation in international science fair
 Gold medal in athletics
Strength:
 Dedicate towards goals.
 Able to face any situation
Weakness:
 Short tempered
 Less dedication for preparing goals
Personal information:
Date: (Signature)
Place:
TASK B
Covering letter for LEVERET INFORMATION TECHNOLOGY
LEVERET INFORMATION TECHNOLOGY
The Old Baptist Chapel, New Street,
Painswick, Gloucestershire, GL6 6XH
Dated: 29th July 2017
Respected sir/ ma'am
I want to work as a intern in your company for improving my skills and working pattern. For
my betterment and increase in knowledge I want to be a part of your company. I have good
communication skills and my decision taking power is also high. Thus, from the last few years
growth of your entity I glad to work with LEVERET. My dedication towards my targets are
also high and along with such thing by working with your company weakness and threats of my
own get improvise. I have good command over on every new invention and try to learn
something more in information and communication process. I make sure to give my best to your
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company and aid in attain all targets in an effective manner. I am never going to miss any
chance for proving myself. You can select me as a intern on the basis of my good and better
academic as well as sports skill.
I am waiting for a positive response from tour side and gain a opportunity to work with
attractive personalities like you. With this letter I am attaching my CV have a look over that and
please make me a part of your organisation so that all the obstacles can be pass on.
Thank You
Yours obediently
_____________
(Name)
TASK C
Customer feedback
According to user feedback which help in make the services of an organisation
appropriate. But at Moussaka Zone, their customer are not getting satisfied with the services
which are provided b y them. This lead to create a feeling of dissatisfaction and thus it leads to
affect working of a company. Management need to hire such number of employees which enable
them in providing quality service to their users. As per view of various number of users are as
follow on which management have to take some serious decisions which are related to them.
 Management do not provide start-up because they forgot to provide it. The food which
was ordered by them not placed on time. Hence, their satisfaction get affected through
that. Therefore, they highly recommend that not go there just because it affected their
satisfaction.
 Quality of food is also not appropriate hence tourist also get affected. As per the quality,
price of food is also high and not reasonable in nature. Mousaka was very greasy and
expensive thus cooking department have to look on such things.
 Unexpected service of food and rates are usually high as compared to others. This sort of
behaviour is not accepted at all and thus lead to affect the satisfaction. Extra charges and
start-up are not proper at all.
 Size of restaurant is small, and thus lead to affect the environment which is con-jested.
Also, the food which is ordered not cooked at all properly which shows that cooking
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department have lack if skill for preparing food. Lamb was burnt so much and thus it was
tasteless at all. Along with the rice were cold and had no flavour. These two things are
sufficient to describe lack of skills of workers.
 All the things are unexpected as per the previous experience in which everything was
good. Now the times, the staff have lack of efficiency and they do not lead to serve
quality services as well as products. All the things was just lemon coated and thus create
a feeling of dissatisfaction. Moreover, the place is so small and number of people are
more. This create a feeling of family dinner under which two seats were attach along with
our table and the back tables are also attach. The overall experience was bad and
disgusting as compared to previous one.
 The time of serving is more and thus it leads to create a feeling of discontentment which
is not appropriate at all. Also, service provider are not working properly and they serving
the food in worst manner. Such behaviour is not acceptable at all and thus lead to create
feeling of discontent. After providing suggestion to that service provider might their
behaviour get improved.
On the basis of above mention things, it get identified that management do not lead to
provide appropriate service at all. Moussaka Zone have to work on them and take some strict
actions against such sort of work. For such kind of purpose three major areas are identified
which should have to get improved on priority basis through which customer negative feedbacks
can be converted into positive ones and all of their services become profitable for them in long
term. Services: Management have to focus more and more on services which are provided by
them to their users. This is consider as a major thing on which organisation have to work.
As per customer feedback most of the users are not satisfied with the services which are
render by a company to number of customers. This area lead to have improved because
they are the one who have direct relation with their number of users. Cooking department: many users compliant about the cooking of food, and thus it is a
major reason behind satisfied consumers. Hence, organisation have to hire such number
of chefs which support and have a knowledge in preparing any sort of food. For this
Human resource department have to hire only quality number of employees who have
better skill and working pattern.
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 Rates: Prices of product are also not appropriate and are high in nature as compared to
goods which are offer by an organisation. Many users think that range of products are
high but quality of goods are worst and lead to dissatisfied number of users. Organisation
have to hire better skill and knowledge employees who aid them in framing appropriate
strategies and prepare better quality products which can easily met the range of products.
All these suggestions have to get implement in an organisation so that they can work properly
and attain all of their objectives in an effective manner. Moussaka Zone have to improve their
services and rates and make their products according to rate. Also, they have to hire appropriate
individuals have better and specialised skill to perform each and every task in an appropriate
manner.
TASK D
Answers as per online library
1. Mass production
Quotation- “Modern mass production has been needed by standardise goods, society needs
standard man which is known as equality”.
By applying this method, company become able to sale out their products at target market with
high quality goods. Also they deliver such products at international market in which they can
generate more and more profit (Arnulf, Tegner and Larssen, 2010). Hence, management have to
follow all the rules, regulation and legislation which are imposed for them and by them in
making their image of fair and appropriate. In service sector company, they have to follow all the
regulations which are formulate for their users which enforce them to produce high quality
products. All the person and individual who are involved in such practises have to be well
trained and specialised. Management have to use appropriate technology through which they can
manufacture and render high quality services to their users. In international market, number of
users are vast and their demands are also vary from each other (David and David, 2011). Hence,
it is a responsibility of a firm to deliver only quality products in making their operations
appropriate and adequate. For better growth and development of any product or service, a best
and appropriate concept which is taken into account “Mass Production”. Authority have to
implement all strategies, policies and procedures in appropriate manner and divide work
according to all employees skills and competencies. Entity have to use all of their resources in
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adequate manner so that they can produce standardised good and product and work in welfare of
society as well. A satisfy consumer is one whose demand and requirement get fulfil according to
requirement and whole task get done in proper manner and thus lead to up growth society and
their standard of living.
2. Management structure & chain of command
Quotation- If commands has been followed then no one can loose any war, in case one can't
follow demand then they haven't.
Appropriate structure and framework have to be follow by an entity so that they can manage
their operation and entire function (Field, Jayachandran and Pande, 2010). For carrying out each
and every activity, appropriate structure have to be follow down by a company. Every firm have
different structure which signifies their pattern of working. Performance of a company is depend
on the pattern which follow by them. For managing the operation and all activities, organisation
have to follow a perfect chain of command. Functions get done through follow a structure and
command properly. For every project and task, a code of command is must which provides a
shape to a company. A perfect chain is one in which all project and task get done through that.
Also, management have to prepare confidentiality of information of an organisation so that every
project get done in an appropriate manner without this, none of the objectives get attain properly.
Under chain of command, subordinates have to follow the guideline which frame by senior
authority so that whole task get done accordingly (Fleckenstein and Seeleib-Kaiser, 2011). They
all are bound to follow a specified rules, regulations and policies which are compulsory to get
follow. For improving skills and pattern of working management have to provide them proper
training session and guide them to work accordingly. It is their moral duty to train them in
enhance productivity. Thus, for enhancing the skills of an individual proper training plays an
important role which is consider as must for every firm.
CONCLUSION
It get concluded from the above mention that skill are consider as essential thing for a
business. An individual have to learn variety of skill through which organisation productivity get
enhance and all task get done properly. At the time of getting a job or for internship, an
individual have to built some number of skill into them. Also, for any organisation better and
effective operation, they have to take their customer feedback and work on all such issues which
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arise in that. After identifying them management have to work on them and take a path to
recover all deviations effectively.
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REFERENCES
Books and Journals
Arnulf, J. K., Tegner, L. and Larssen, Ø., 2010. Impression making by résumé layout: Its impact
on the probability of being shortlisted.European Journal of Work and Organizational
Psychology.19(2). pp.221-230.
David, F. R. and David, F. R., 2011. Comparing management curricula with management
practice. SAM Advanced Management Journal. 76(3). p.48.
Field, E., Jayachandran, S. and Pande, R., 2010. Do traditional institutions constrain female
entrepreneurship? A field experiment on business training in India. The American
Economic Review. 100(2). pp.125-129.
Fleckenstein, T. and Seeleib-Kaiser, M., 2011. Business, skills and the welfare state: the political
economy of employment-oriented family policy in Britain and Germany. Journal of
European Social Policy. 21(2). pp.136-149.
Gardiner, B., 2012. Business skills and Buddhist mindfulness. The Wall Street Journal, 3.
Gorman, M.F., 2011. A case study in effectively bridging the business skills gap for the
Information Technology professional. Journal of Education for Business. 86(1). pp.17-
24.
Jamison, D., 2010. Leadership and Professional Development: An Integral Part of the Business
Curriculum.Business Education Innovation Journal. 2(2).
Kolin, P.C., 2013. Successful writing at work. Cengage Learning.
Lawrence, H., 2013. Personal, reflective writing: A pedagogical strategy for teaching business
students to write. Business Communication Quarterly. 76(2). pp.192-206.
Robles, M.M., 2012. Executive perceptions of the top 10 soft skills needed in today’s workplace.
Business Communication Quarterly. 75(4). pp.453-465.
Saunders, M.N. and Lewis, P., 2012. Doing research in business & management: An essential
guide to planning your project. Pearson.
Wang, M. and Yorks, L., 2012. Behind the resume: a holistic approach to deepen self-awareness.
Journal of transformative education. 10(3). pp.157-176.
Zheng, W., Yang, B. and McLean, G.N., 2010. Linking organizational culture, structure,
strategy, and organizational effectiveness: Mediating role of knowledge management.
Journal of Business research. 63(7). pp.763-771.
Online
Mass production. 2017. [Online] available through:
<http://www.economist.com/node/14299820>. [Accessed on 29th July 2017].
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