Business Skills for E-commerce: A Comprehensive Report for LLST

This report, focusing on business skills for e-commerce, begins with an introduction to e-commerce and its significance. Task 1 assesses an organization's core business functions, including marketing, sales, accounting, administration, and MIS, and evaluates business aims in relation to stakeholders. Task 2 analyzes the impact of introducing an e-commerce system, discussing both positive effects like online payments and risks such as hacking. It also explores the global impact of e-commerce on society, considering competition and legislation. Task 3 investigates market potential for e-commerce opportunities, such as establishing online libraries and shops, and evaluates current e-commerce systems. The report concludes with a discussion of the financial implications of e-commerce solutions and the design of an e-commerce system, emphasizing the opportunities for the London School of Science and Technology (LLST) to expand its online presence and improve its market potential. The report also includes an analysis of the conflicts between stakeholders and the possible solutions to address them.

Business Skills for e-
commerce

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Assess an organization’s core business
functions .....................................................................................................................................3
1.2 Evaluate an organization’s business aims and
show how they relate to stakeholders.........................................................................................4
M1 ...............................................................................................................................................4
D1 ................................................................................................................................................4
TASK 2............................................................................................................................................5
2.1 Analyse the impact including the risks, of
introducing an e-Commerce system...........................................................................................5
2.2 Discuss the global impact of e-Commerce
on society....................................................................................................................................5
M2 ...............................................................................................................................................6
TASK 3............................................................................................................................................6
3.1 Investigate market potential for an e-
Commerce opportunity...............................................................................................................6
3.2 Evaluate current e-Commerce systems in use
by organizations..........................................................................................................................7
3.3 Discuss the financial implications of an e-
Commerce solution.....................................................................................................................7
D 2................................................................................................................................................8
3.4 Design an e-Commerce solution............................................................................................8
M3................................................................................................................................................9
CONCLUSION ...............................................................................................................................9

REFERENCES..............................................................................................................................10
INTRODUCTION
E-commerce is nothing but the selling and the purchasing the commodities with the help
of an electronic medium that is internet or online (Barnes and Hunt, 2013). This excludes the
paper work and also from moving here and there in the market for searching of things. Business
skills for e-commerce can be defined as the skills used to run the business electronically or over
the network. Doing business over the internet is so profitable. The present report is based on
scattering the awareness of the business strategies or running the market on the mobile or the
web based system.
TASK 1
1.1 Assess an organization’s core business
functions
The core business function is nothing but the task done in a business in order to achieve
the aims and objective of the corporation. The London school of science and technology(LLST)
consists of different business functions such as marketing, sales, accounting, administration,
operation
and Management information system. These are explained below:
 Marketing: The organization has the aim to establish a high ranked position in the
market. To fulfil this goal it have to perform effective marketing by using the modern
technologies.
 Sales: In order to enhancer the sale the company have to do the process of sale by using
the mobile as well as the web based system (Ifinedo, 2011).

 Accounting: The work of accounting become quite simple by using the excel or spread
sheets.
 Administration: The company head take the responsibility of the administrative sector.
The different norms are made to work the system smoothly.
 Operation & the Management information system: The working of the MIS is deal by
the IT department. They uses the internet in performing the various operations like
billing, payment, registration,etc. (Torlak and et.al., 2011).
The LLST also take the technical or non-technical responsibilities. During this journey it
will have to face, such as integration of recent and new technologies, social networking, cultural
and ethical
activities.
1.2 Evaluate an organization’s business aims and show how they relate to stakeholders
The organisation's business aim is to design an effective business plan that proved to be
profitable for the company while dealing with the different stakeholders. Some of the objectives
of the business are listed below:
 Productive: The organisation focuses to improve the production on the monthly basis.
 Profitability: They want to increase the profit per annum.
 Customer Service: The enterprise focuses on the demand of their consumers.
 Change management: The corporation aims to do the changes in the existed business in
comparison to the previous one.
The Stake holders are nothing but a party having the interest in a corporation. They can
either affect or affected by the business-environment. The main stakeholder in any enterprise are
investors , workers and the consumers. There are two types stakeholder namely the external and
the internal stakeholder. There are of two types namely the external and the internal stakeholders.
The internal stake -holder are those who are committed to serve the organisation such as the
board members, former board members, the staff as well as the former staff member of the
organisation, the volunteers, etc. On the contrary the external stakeholders are those people who
influence the company's work in positive as well as negative manner. Such as the consumers,
Community partners, the government bodies,the group of people being served by the
organisation but are not accessing the services. The objectives of the stakeholder are following:
 They want to gain profit.

 They have the aim to achieve the target of the corporation.
 They helps the corporation by investing revenues to that.
Shareholder can be simple defined as the group of people who owns a share in the
business. The company is fully dependent on the above listed external as well as the internal
stakeholders. LSST planned to offer new food hygiene course in their Alperton campus. The
Government cannot fund the course and the building manager cannot accept the health and safety
risk of blended kitchen classrooms. This may create conflicts between this new program and its
objectives in LSST and its
stakeholders (Solaymani and et.al., 2012). The possible pluralistic solutions to this stakeholder
conflicts are listed below:
 Follow the Corporate social responsibility activities.
 Company should take help from human resource development.
M1
As the London school of science and technology deals with the problems of establishing
the new plan that is building kitchen in the classrooms to implement new food hygiene course.
This creates a reason for the conflicts between the government and the building manager. As the
manager says that it will badly effect the health and hygiene of the students and the government
is not ready to pay a large amount of fund. To solve this the CSR (Corporate Social
Responsibility) and the HRD(Human Resource Development) are proved to be very helpful. The
corporate social responsibility addresses the basic rights of the employees. They aimed to do
social welfare in order to fulfil all the basic needs of the civilians. The HRD protects the
company from this conflict by making clear the views of the company in front of the government
and showing its positive impacts (Chang and Graham, 2012). The offered different activities like
giving the rights to the corporation and their employees. They focus on the ethical values to
improve the life style of the communities. The HRD represent the rights of the employees in the
eyes of laws and make decisions by supporting the ethical values.
D1
The LSST uses many business functions like marketing, sales, accounting,
administration, operation
and Management information system with the help of internet based system. This all proved to
be very effective in the development of the company and as a result enhance the yearly turn over

of the organisation. The marketing is done by taking a large number of admissions in the
institute. This is possible by using the social media like television broadcasting, news paper
advertisement, etc. The sales can be done by making different partners who deal with the
importing as well as exporting the raw materials like book, bricks, chemicals, notebooks, etc.
The company can raise the MIS and the accounting operations by using the current technologies
like excel and web based system respectively.
TASK 2
2.1 Analyse the impact including the risks, of
introducing an e-Commerce system
The introduction of the e-commerce system is proved to be very beneficial for the
organisation. This totally change the system by simplifying the work. The whole business
function is positively effected by this. The positive effects are discussed below:
 Online payment & billing : The students can now easily pay their fees through online
without doing any physical effort like going to the fee counters. This also reduces the
rush in front of the counters. The process of billing can be easily done by sending the soft
copies of the bill via mail or message without doing any paper work (Hashim, J., 2015).
 Online Orders: The company can easily take or give the orders by sitting at one place
without using the communication tools like mobile, telephone, SMS, etc. For instance the
books, notebooks, chemicals, food, etc. can be ordered with one click only in the
computers over the internet (Bovee. and Thill, 2012).
 Online Admission: The LSST can also take online test to offer the admission in its
institute.
While there also exist certain risk by introducing the e commerce. This can be anything
from the changes in life styles, culture, or laws to possible costs of
designing or implementing e-commerce. This implementation needs a large amount revenue to
work properly. Also the whole culture will affect as no one do the physical labour. The risk of
hacking will enhance causing a loss of valuable documents or even the money.
2.2 Discuss the global impact of e-Commerce
on society
The e- commerce globally impact the whole business and the consumers positively as
well as negatively. The advantages and the disadvantages of the e-commerce are listed below:

 Global Market: The use of e-commerce affected the whole market all over the globe. It
makes the work so simpler by taking online admissions, test, orders, payments, bills, etc.
On the contrary it increases the risk of hacking, illegal works, etc. which badly effect the
society. Hacking causes loss of money or even leaking of important papers, etc.
 Competition: The company can effectively compete with the other's business by giving
equal or more production per year with the help of online business. While the LSST also
feels less secure as the competitor rises from all over the worlds (Bordonaba-Juste and
et.al., 2012).
 Legislation: The norms or the rules of the corporation also positively effected. As less
effort are made in regulating the several notice like exam routine, cultural as well as
social activities, etc. But the e-commerce also creates negative effect in the legislation.
The accuracy and the uniqueness are not maintained here as all the institute workers do
the copy paste of the notice matters.
 Growth: The enterprise drastically can grow by using the internet based services as the
production or turn over rises per annum.
 Security and Risk: The company feels less secure as the risk of the hacking, worms,
viruses, etc. rises by using the electronic commerce or business. This is the disadvantage
of the internet based business. The confidential matters are leaked like the examination
question papers on the internet. This causes a serious problem for the corporation.
 Calculation task: The internet based techniques provided many applications like
spreadsheets, Excel, etc. to perform the calculating work automatically by using some
formulas. But this causes the lack of knowledge in the employees dealing with the
accountability.
 Advertisement: The Universities easily make themselves popular by advertising on
different websites. In-fact corporation can make their own site to gain popularity.
M2
The LSST uses various online methods to increase the working and the revenue. The
methods are doing online admission, tests, payment, billing, calculation, marketing, selling,
giving orders, etc. These all tasks reduces the overall processing or the manufacturing time of the
enterprise. The administration also work effectively by making the awareness of several norms

by issuing the notice online to all students. The removes the printing and the documentation
work as well ass its costing.
TASK 3
3.1 Investigate market potential for an e-Commerce opportunity
The E- commerce has provides many opportunities to strengthen the market potential of
the LSST. As it only have Physical college and has no online or hybrids colleges in UK. The
marketing can be strong by using the various below strategies:
 Establishing Online Library: The corporation can build the online library and can
effectively make the new business of selling materials like book, notes, projects, etc. over
the internet or the intranet (Awa and et.al., 2015).
 Building online shops: The corporation an also sell the clothes for the university like T
shirts , Trousers, etc. by making their own logo.
 Offering Online courses: Company can also offer short crash courses or the intership for
the business online. This also helps in improving the turnover as well as the reputation of
the corporation (Ferraro and Brody, 2015).
 Establishing partnership: The LSST can expand their business by making new partners
across all over the world. Other external stakeholders effectively do the selling of their
products online by taking accurate share from it. For example the different brands of
computers or other electronic equipments like printer, monitor, keyboards, etc. are sold
by them at the appropriate price and also share this profit from the university.
The disadvantages of these activities also existed like the students may pay extra penny
for these facilities. This online business destroy the offline markets of the vendors. The quality
related warranty also not given in such business. The swot analysis is a useful tool to understand
the strength as well as the Weakness and also reflecting the opportunities or the threats to the
business of the corporation. Here the Swot analysis reflects that the Strength of the corporation is
the utilization of the internet in the business. The e-commerce make this enterprise a powerful
brand in the area of education. The weakness of the venture is the less number of skilled worker
in the organisation. The corporation have a bright future scope as they have introduces the
modern techniques of the electronic commerce. The threats of the venture is the competitive
institutes in the UK.

3.2 Evaluate current e-Commerce systems in use by organizations
The e- commerce provide the different methods and techniques to enhance the turnover
as well as expand the business of the LSST. The methods includes the businesses like online
shopping, establishing online library department, doing partnership, offering internships or crash
courses over the internet. These all tasks ultimately minimizes or diminishes the work load of the
company. The building of online library reduces the paper work like registration, signature,
making no dues, the billing and the payment of the books. There is no need of hiring new
employees for the purpose of look over the library sector. This reduces the investment or saves
the money of the enterprise. The online shops selling the t-shirts, trousers having the college logo
and the expansion of the partners in every part of the world increases the competition in the
market. The LSST secure a recognised position in the current competitive market. AS the
business of the company can touch the height of the sky if and only if it uses the online based
services.
3.3 Discuss the financial implications of an e- Commerce solution
The London School of Science and Technology uses the various E- commerce solutions
that influence the financial conditions positively as well as negatively. As the online services are
used they need some special raw materials like routers, computers, the LAN or Wan internet
connections, the updated operating systems, the various tools like ubuntu, Ms word, Power-
point, Excel, and many other different applications (India.Da Costa, 2016). This causes
increment in the budgets of the corporation. Some of the important terms related to finance are
discussed below:
 Using house web services: The company uses web services like gmail, email, the social
media tools such as Facebook , messenger, the what's app, etc. for the purpose of the
communication. It creates extra charges to the corporation (Turban and Delen, 2011).
 Online payment: The enterprise uses the payment modern techniques that is online
paying the bills reduces the time of paying. This is quite beneficial as it removes the
paper calculation and their errors while it increases the risk of fraud. The payment mode
like paytam, Movi quick, Geomeni, etc. can be used for the payment purpose.
D 2
The institute has chosen the best marketing plan by using the E- commerce business
skills. The planning includes the online admissions, examination as well as counselling of

students. This creates a large number of admissions across all over the globe. Additionally the
recruitment of the associate or assistant professors can also be done online. The payment, giving
or taking orders also are done by using the web services aids the corporation a lot in making the
growth of it. There exists some disadvantages too as the online work is totally dependent on the
internet ; if the server get down any day a single work can't be even start.
3.4 Design an e-Commerce solution
The LSST deals with the several problems as it only have the Physical college and has
no online or hybrids colleges in UK. The e-commerce provides it several solutions that are below
given:
 Security : The use of e- commerce businesses in the company make the whole system
secure by providing many firewalls across the different websites of the corporation. The
illegal activities like hacking are effectively restricted by using the new and secure
technologies like JavaScript, Java server pages , etc. in building the websites (Laudon
and et.al., 2011).
 Legal requirements: The enterprise legal requirements can be met with the help of e-
commerce like the authorities to run the university, the CSR, HRD, activities.
 Building shopping basket: With the help of electronic business the corporation can
effectively creates the shopping basket including the various items to sell in the cart via
online. The payment can also be done by the users on the same website (Bovee and
Courtland, 2012). This aids a lot in making the digital market and as a result the revenue
increment of the corporation.
M3
The above listed requirement and the solution of the e-commerce for the LSST is quite
effective. As it influence the performing as well as the out coming of the corporation. The use of
online shopping by creating the basket are proved to be profitable for the consumers as well as
the retailers. Because the users are not need to travel at different places for buying different
things, they can easily select the items from the carts and can easily make the payment too on the
same website (Barnes and Hunt, 2013). This removes the physical work and the user get their
ordered item on the same day by the online delivering norms.
3.5 Evaluate the suitability of an e-Commerce
solution

The online payment system established by the LSST is quite suitable in doing the
shopping and the payment through online. This can be done by using the other systems for
example mobile-phone based money transfer and
micro-financing services, virtual currencies, micro-payments, mobile payments such as apple
pay or Google pay,
recycling exchanges, etc. like M-Pesa (M for mobile, pesa is Swahili for money) . This makes
the company a standard one in the current market.
D3
The E-commerce proposed system for the business such as search ability, shopping
catalogue, accessibility, etc.
for the corporation. This increases the yearly turnover or the productivity of the enterprise. The
payment is based on the mobile like transferring of the revenue with certain apps. The payments
can also be done by using the systems like M-pesa.
CONCLUSION
From the above based report it has been concluded that the e-commerce has changed the
whole operations of the MSST by aiding regarding the revenue as well as making the
corporation a recognisable brand in the market. The use of different tools and the skills of
business to do online marketing is also explained. This increases the security of the whole
system.
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