Comprehensive Report: Business Skills for International Hotel Industry

This report provides an overview of business skills essential for success in the international hotel industry, based on the author's experience as a trainee. It highlights the importance of various skills, including leadership, communication, and problem-solving. The report delves into legislative risks that hotels must consider, such as the Hotel Proprietors Act, Data Protection Act (GDPR), and Health and Safety Act, emphasizing the need for compliance and risk management. It also addresses food hygiene standards and risk management strategies, including security measures and licensing regulations. The conclusion underscores the importance of business skills and adherence to legal and safety standards for effective hotel management and customer satisfaction. The report covers essential aspects of hotel operations, including the role of different departments and the impact of external factors on the business.

BUSINESS SKILLS FOR
INTERNATIONAL HOTEL
INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK ..............................................................................................................................................1
CONCLUSION :-............................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Business skills are important for the success of business and management It includes the
leadership style, management skills, skills to solve the problem by evaluating the different
alternatives, time management skills etc. These skills develop through the continuous practices.
In the hotel industry, manager must have the skills to handle the different department at the same
time, manager must have the communication skills to maintain the relation with employees as
well as with the customer. This report will reflect the learning in hotel as trainee. It will provide
the analysis of various legislature risk which manager and employees need to considered in
hotel.
TASK
Leaning
While working in a hotel as trainee, it was learned that that hotel provide many services
such as; restaurant, bar, swimming pool, spa and massage, casino etc. Work of hotel is
distributed in many departments such as; front office, accounting, food and beverages, sales and
marketing, store keeper, room service etc. Working experience in several departments was so
amazing. During the training period it was observed that hotel has to follow many legislature
rule which includes the safety of customers, food hygiene, management of all the activities,
protection of customers information etc. While working with the safety department it was
realised that hotels have some agreement with company that install safety equipment’s and tools
so that no person get injured in hotel. It was learnt that management maintain the details about
their customers and have to maintain documentation work. This study has improved
understanding about necessary documents that may help in avoiding future complexities.
It is also found the manager and employee of hotel support each other and communicate
properly so that consumers can get satisfactory services on time. They help me to learn about the
work of hotels.
Before the work as trainee my IT skills was very poor but when I work in the hotel I
learnt the importance of internet, it is very helpful to connect with the people. As hotel have its
own website which helps the people the communicate with the hotel directly so I get the
knowledge of collection of information from internet. I found my IT skills was improved during
the training. I also work with the front office department where I perform the many activities like
answering the calls, respond to the query of any customers, discounts for guests, etc. I always
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wanted to learn the new things and in the hotel I learnt to deal with day to day external
challenges. My knowledge about the various problems occurs in department and strategies to
overcome it has been developed. I come to know about the factors which affects the hotel but
there are many externals which also affect the entity and I have no knowledge about that factors.
As hotel business is very vast which involves the chain of activity and all activities are
interrelated and I have the knowledge about the effect of particular activity on the specific
department but I was not having knowledge about the effect of that activities on different
department. For example wastage in food and beverage not only affect the food & beverage
department but also affect the store management department. So there are many things which I
learnt during my training.
Legislature needs to considered by the managers and employee of hotel :-
Hotel proprietors act this act was introduced in 1956. this act talk about the liability
and responsibility of hotel owner under the losses and damages. The liability limit was fix under
the hotel insurance policy. This law shows the liability of hotelier but does not give insurance
against the losses and damages. This act apply on the hotels who offers food and beverage
facility, parking facility to the guest in their premises. In the hotel manager must considered this
law to protect its liability at the time of loss occurs in premises(Adam, Morsy and Moawad,
2017).
Data protection act was establish in 1988 and in 2018 it was replaced by the general
data protection regulation (GDPR). This law covers the rules are related to the sharing of data,
security of data, accessing of data. It also regulates the data processing. According to this law it
is important for intelligence services to comply with the data protection standard. This law also
apply on hotels. Data privacy and security is important issue that needs to be considered in
organisation. In hotel business, it is required to appoint DPO ( data protection officer) where
number of employee is more than 250. According to this law manager must ensures the hotel
follow protection standards such as; proper paper filing, as well as employee access card, CCTV
footage etc. In the hotel, customers give their personal details, and make the payment by cards
due to these outsiders easily get their information. Manager and employee need to follow the
protective standard and need not to disclose any information of their guest to the outsiders. To
deal with this risk manager needs to maintain the transparency by establish the privacy polices,
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communication policies and take the serious action to follow this rules by customers and
employees (Quinlan, 2019).
Health and safety Act was established in 1974. According to this act it is necessary to
maintain the health and safety measures at workplace. This act mentioned the basic duties for
everyone including employers and employees ,owners and mangers to provide a workplace
which is not only safe but also provide a suitable environment to carried out duties. Its objectives
are as follows-maintaining health and safety at workplace, it protects the other persons which are
not at work against health and safety risk and It controls the use of explosive and other
dangerous substances. Manager must provide the health and safety training, and also assure the
suitable safety measures are available at work place like fire controllers, water coolers etc.
Manager must reporting the health surveillance of the employees, make a suitable and
sustainable assessment of risk factors. Employees must utilize the equipment provided for health
and safety for the hotel like extinguisher fire cylinder. By making efforts to achieve customers
pleasant experience for example to measure customers mood, judging customers need without
their asking and make them centre of attraction all the time so they feel happy all the time and by
maintaining the feedback of the customers.(Valle, 2016)
Food hygiene it means to prevent from diseases and to maintain a good health with
respect to cleanliness. It includes the activity of washing hands,house cleaning, coughing into
your elbow,etc. It is the science which deals with the preservation of health and preventive
medicine. To protect human health and consumer interest this law was given. According to this
law in hotel manager needs to prepare the proper information of food as per rules and provide
good food. Pathogens are transmitted by unsafe food which causes death or illness the mode of
transmission are bacteria virus mould fungus etc. manager need to provide safe food. World
health organization proposed the principle for food hygiene such as contaminated food should be
prevented spreading from people, pets,etc. Raw and cooked should be separated. Its employees
duties to provide the clean and hygiene environment, and provide best services to the customers.
Food and beverages are the important factors in hotel, which attract the new customer. It not only
the managers duty but also the duty of employee to use the food products according to needs of
customers, not to waste the food products. Before the application of preserve foods its manager
need to check the details mention the product(Pollack and Adler, 2016)
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RISK MANAGEMENT AND REGULATOR according to this it is necessary to
identify, evaluate and minimize the risk in advance. It includes the practices and policies to
eliminate risks. It can be measure at any scale. Societies, cities and government agencies also
protect themselves from the risk. In hotel industry there are many risks involves such as control
access manager give the authority of control room to the particular person. Except those person
no one can access the control room. There are more than one entrance in hotels and
supplementary service facilities. It means each of these scanned properly and consistently 24/7.
As Hotel has its own high standard when it comes to about security it plays a significant role as it
must trained its all staff members for security areas like lobby, guest entry points, baggage
storage and parking lot. Make cyber security as a priority employees of hotel must have cyber
awareness and make Wi-Fi connection secure for costumers. It also adds security with servers
and potential hackers. By patrolling public areas- modern technology brought real time guard
system for reinforcing safety should be no surprise that patrolling public area with security
cameras. Discouraging thieves and criminals- to measure a direct secure path by making security
measures more clearly and also adding security cameras and also warn the whole place is under
high security(Zhang and Enemark, 2016).
Licensing act- licensing act is regulate the activities of the particular premises and
protect the people who worked in premises like hotels (bars, pub), restaurants and community
hall. In the hotel industry the license act protect to hotel employees and customer. late night
parties, and night shift duty of employees are common in the hotel industry so safety and
regulations from illegal activities is important for hotel employees and customers who are
present in the hotel or lived in near place.
CONCLUSION :-
from the above study it can be concluded that manager needs to analysis the risk
associated with the data protection to overcome the negative effect of this risk manager and
employees need to follow the protection standards. After work as trainee in the hotel it can be
concluded that in the hotel manager must have business skills which helps to get success of
business and management. Hotels must follow the various legislature laws such as health and
safety law, data protection law, licensing, food hygiene law etc.
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REFERENCES
Adam, S. M., Morsy, M. A. and Moawad, E. H., 2017. Food Safety Risk Management System in
Three Star Hotels: Barriers, Benefits and Motivations of Application. International Journal
of Heritage, Tourism, and Hospitality. 10(2/2).
Pollack, J. and Adler, D., 2016. Skills that improve profitability: The relationship between
project management, IT skills, and small to medium enterprise profitability. International
Journal of Project Management. 34(5) pp.831-838.
Quinlan, C. et. al., 2019. Business research methods. South Western Cengage.
Valle, P. R. V. S. 2016. Legislative Highlights.
Zhang, J. and Enemark, A. E., 2016. Factors influencing business performance in hotels and
restaurants.
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