Business Skills BMIH4001: Analyzing Waiter/Waitress Roles in Hotels

This report details the qualifications, skills, duties, and responsibilities expected of a waiter or waitress in the hotel industry, specifically referencing Le Meridian Hotel. It emphasizes the importance of customer service, order taking, and maintaining a positive environment. The report outlines necessary skills such as communication, time management, and problem-solving, along with desirable characteristics like being well-mannered and enthusiastic. Educational qualifications and specific duties, including welcoming guests, taking orders, and handling payments, are also discussed. This analysis provides a comprehensive overview for individuals seeking a waiter/waitress role.

Business Skills for the
International Hotel
Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Qualifications and skills required for the role of waiter or waitress......................................1
Duties and responsibilities expected from the waiters and waitresses...................................1
Qualifications and specifications............................................................................................2
CONCLUSION................................................................................................................................2
REFERENCES................................................................................................................................3

INTRODUCTION
The report will be describing about the specifications, qualifications and requirements
needed role of waiter or waitress in a restaurant business. The following report will be describing
about the role of waiter and waitress in the Le Meridian Hotel which was established in the year
1972 and was headquartered at Maryland, United States.
MAIN BODY
Qualifications and skills required for the role of waiter or waitress
The waiter and waitresses are needed to perform certain activities like providing better
services to the customers, taking orders, welcoming guests, serving food, constantly clearing the
empty plates etc. They are responsible for creating a soothing environment for the people
entering in the restaurant to raise the overall image of restaurant and increase customer
experience (Davidson, 2018). The waiter/waitresses are expected to perform their best skills to
enhance quality experience of the customers. The waiter and waitresses are expected to perform
certain activities within the restaurant which are as follows:
Understand and learn about the cuisines, beverages and dishes offered by the restaurant to its
customers to elaborate it to the customers.
Manage their time and activities so that their performance can be enhanced and maximum
output is achieved.
Perform the activities of hospitality business and culinary services and expose their best
performance to attract maximum customers.
Duties and responsibilities expected from the waiters and waitresses
 Welcome the guest by creating warmth and showing their respective seating place.
 Providing High quality services and taking orders from the customers waiting by the table.
 Elaborating about the available cuisine, dishes and beverages available for the customers
(George, 2021).
 Taking orders from the tables and conveying the chefs on time so that needs can be prepared
effectively.
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 Regularly taking care of the needs of the customers until they are present within the
restaurant.
 Clearing out the tables where empty plates remain after the completion of the meal.
 Taking the dishes from the kitchen and delivering it to the customers on their table.
 Being well mannered and sensible to handle the customers and their problems effectively
and efficiently.
 Taking the direct payments from the customers and reaching to the cash counters for the bill.
 Maintain higher quality of work and greet the patterns on their arrival and exit.
Qualifications and specifications
There are certain qualifications and specifications that are generally required by the waiters
and waitresses of the Le Meridian Hotel, which are as follows:
 Educational qualification is the minimum educational requirement for working as a better or
wear dress is passes out certificate from high school (Starks and Carroll, 2018).
 Moreover, certain skills like communication, critical thinking, time management and
problem solving are required by a waiter or waitress.
 There are certain characteristics such as being well mannered, friendly and enthusiastic,
having a charismatic personality, sense of humor, etc.
CONCLUSION
It has been concluded from the above report that there are various qualifications and skills
that are required by a person to become an effective waiter or waitress in a restaurant. It has been
discussed that a person needs to perform certain activities like welcoming the guest, taking
orders, etc. to become an effective waiter or waitress in the restaurant.
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REFERENCES
Books and Journals
Davidson, R., 2018. Business events. Routledge.
George, R., 2021. Tourism and Hospitality Marketing Planning. In Marketing Tourism and
Hospitality (pp. 149-182). Palgrave Macmillan, Cham.
Starks, P. and Carroll, W., 2018. Hospitality business simulations today: New generation
simulations for new generation students in a new generation marketplace. In Innovation
in Hospitality Education (pp. 181-193). Springer, Cham.
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