BUS105 Business Statistics Assignment - Call Center Data

This business statistics assignment analyzes data from two call centers, examining the relationship between employee type (original vs. replacement), median call time, and the number of complaints. The analysis includes descriptive statistics, such as average median call times and proportions of calls exceeding three minutes, comparing original and replacement staff. The assignment uses statistical methods like t-tests to compare population means and proportions, and correlation analysis to assess the relationship between median call times and complaints. Key findings include differences in average call times and complaint rates between original and replacement staff across the two call centers. The assignment also covers confidence intervals for proportions and hypothesis testing to determine significant differences between groups, providing a comprehensive statistical evaluation of call center performance.