Business Report: Sloth College's Operational Challenges and Solutions

This report provides a detailed analysis of Sloth College's business operations, addressing challenges and proposing solutions. The report identifies problems through focus groups, feedback forms, and data analysis, highlighting issues such as inefficient administration, biased trainers, and student dissatisfaction. It suggests a customer service strategy emphasizing complaint management and feedback acquisition. The report recommends implementing Lewin's change model and Kotter's 8-step approach for effective change management and includes a budget analysis with actual versus expected expenses. Furthermore, the report recommends specific plans and budgets to control losses and the hiring of skilled employees. References to relevant business management resources are also included.

Business
Task – 1.4

Cover content
• Introduction
• Problems identified from focus groups
• Problems identified from feedback form
• Problems from February and March data
• Possible solution
• Customer service strategy
• Implementation
• Budget
• Recommendation
• References

Introduction
Management of an organization requisite proper planning and strategy in order
to minimize the possibilities of errors. Thus, this, presentation is going to
highlight the problems which is faced by Sloth college while running their
business operations. Basically, proper budget and problems is gouing to
identified in order to take corrective measures.

Problems identified from focus groups
• Inefficient administration department
• Biased and partial trainers.
• Lack of interest among students.

Problems identified from feedback form
• Students does not have proper infrastructure and facilities
• Classes are not conducting on continue basis because of low or no
attendance.
• Staff members are partial and favouring specific students.

Problems from February and March
data
• Maximum number of complaints from student to the government regulator.
• Students are not satisfied with the products or services offered by sloth
college.
• Staffs are not present on regular basis.

Possible solution
Throughout the analysis it has been assessed that manager of sloth college
needs to design an appropriate plan or strategy to overcome hidden problems
and issues. Along with this, it is essential to consider necessary facts or figures
while making plans so that company can easily design their budget by
forecasting future.

Customer service strategy
• It is essential for sloth college to maintain the complaints box by
understanding each or every aspects of customers.
• Needs to offer after sales services such as; acquire feedback from students
during classes in order to understand their opinion or viewpoints towards
current services.

Implementation
Manager of sloth college needs to adopt Lewin's change model and kotter 8
step approaches for controlling the probabilities of uncertainty. It helps in
understanding the need of urgency at workplace so that staff members can
easily implement changes. Basically, these two frameworks helps in attaining
company goals and objectives in a defined time frame and resolve the several
issues.

Budget
Actual Expected Difference
10000 euros 15000 euros 5000 euros

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Expenses Amount/ actual
Electricity 1500 euros per month
Blackboards 500 euros on quarterly
basis
Chalk box 600 euros per month
Projector 500 euros on quarterly
basis

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