Analysis of Business Structures, Customer Service, and Economic Impact

This presentation delves into various aspects of business operations, starting with an overview of different organizational structures, including functional, divisional, and matrix structures. It highlights the distinctions between public and private sectors, using examples like the Child Support Agency and ASDA to illustrate their differences. The presentation emphasizes the importance of customer service and its impact on business profitability, brand image, and responsiveness to customer needs. It also addresses the influence of economic factors at local, national, and global levels on business performance. Furthermore, it explores the benefits of customer profiling, such as improved communication, understanding customer needs, and opportunities for service enhancement. The presentation concludes by summarizing the key topics discussed, including the economic impact of the environment on businesses, the advantages of teamwork, and the importance of customer service and profiling, along with a list of references.

HOW BUSINESS OPERATES

Different Types Of Organization in Public and
Private sectors
There are various types of organization which is operating in UK i
n different sectors, for example,
Public Sector: In these sectors, organization is basically owned b
y the local government. They exercise power of autonomy in an
organisation. There are so many types of public sectors, such a
s, The Child Support Agency which works for the children's we
lfare in UK.
Private Sector: These sectors are owned by private parties or ind
ividuals and their main objective from their business is to gener
ate good revenue and earn high profit from the market.They do
not enjoy the powers and functions of public sector units. There
are various organization operating in this sector, for example,
ASDA which is a leading retailer company in UK who offer va
riety of products and services to their customers.

Different structure of Organization
There are various structure found in an Organization which c
an help them to progress to achieve their goals. Those structur
e helps in smooth functioning of an organisation. There are ba
sically three main types of organizational structure: functiona
l, divisional and mixture of both of these, known as matrix str
ucture.
 Functional Structure
 Divisional Structure
 Matrix Structure

Impact of customer service
For organization it is very important to have a proper and
effective customer service which can help them to satisfy
their customers from their services. Various impacts of
customer service are as follows,
 It helps the organization to improve their business's pro
fit.
 Customer services can help to respond to every feedba
ck or complaints on time which creates a good brand i
mage of a business in the market.
 It also ensures that they are providing their services acc
ording to their customers preferences and needs.

Economic Environment Impact on Business
There many economic factors which can affect the functioni
ng of any business, such as, local, national and global factors.
Thses economic factor finally affects the profitability and rev
enue of the business organisation .
 Local Economic Factor
 National Economic Factor
 Global Economic Factor

Benefits of Customer Profiling
Customer profiling is a type of method which helps to provid
e information which can help the organization to understand the
ir customers. It helps to develop your marketing activities and p
rograms. There are various advantages of this method, such as,
 It will help to build a better communication between you
and your customers.
 It will give better understanding about he needs and want
s of customer.
 It will provide great opportunities for the organization as
customers will provide feedback and suggestion which c
an help them to enhance their service.
 It helps to increase their profit.

Conclusion
 This presentation explains about different organizational st
ructure, function of HR departments in the organization.
 Further it concludes, about the economic impact of enviro
nment on businesses.
 It also explains about the benefits of team working and cus
tomer service and customer profiling in the company.

References
Holten, A. L. and Brenner, S. O., 2015. Leadership style and
the process of organizational change. Leadership &
Organization Development Journal. 36(1). pp.2-16.
James, N., 2017. Evidence to Education and Employment
Legislation Committee. Senate, Canberra, March, 2.