Business Development: New Systems Analysis and Impact

This assignment analyzes a new online system, focusing on its efficiency, efficacy, and effectiveness. It proposes indicators for each performance criterion and describes the system's impact on stakeholders, including positive and negative effects on the garage, groups, and individuals. The assignment identifies the business's organizational form based on Mintzberg's classification and predicts system failure using Lyytinen & Hirschheim’s categories, offering advice to ensure the new system's success. The analysis considers the DeLone & McLean IS success model and explores measures of efficiency, efficacy, and effectiveness.

Running head: NEW SYSTEMS 1
New systems
Student’s name
School affiliation
Date

NEW SYSTEMS 2
For the new online system, suggest and explain at least one indicator for each performance
criteria of: efficiency, efficacy, and effectiveness
For an online system to be effective, it must contain quality information. This gives the
user all that he/she needs so as to complete a certain task with ease (Lutz & Huitt 2010, p. 4).
Additionally, quality information helps in planning or regulation of tasks which results in
effectiveness. When efficiency and effectiveness are met then the result is efficacy, which means
attaining the desired results (MacKinnon, 2013).
Describe dimensions of impact of the new online booking system within the garage for all
stakeholders (cover both intended and positive effects, as well as possible negative effects);
describe the proposed impact of the new system on the garage, groups, and individuals
Online systems have both positive and negative impact to all its stakeholders. In most
cases, the positive impacts will go in favour of the organization and the customers and tend to
affect negatively the staff (Lutz & Huitt 2010, p. 4). A good negative example is when the
system does all the work reducing the level of employment in that organization. On the other
hand the customers will feel the effectiveness if the systems will serve them much faster than
employees of that company. This means that in every positive impact there is an equal negative
impact (Fernández-Manzanal, Rodríguez-Barreiro, & Carrasquer, 2007).
Some of the proposed positive impacts in the garage, individuals and groups would
include: easing decision making to the management, and make it easier for managers to control
and monitor the work from other staffs. On the other hand systems failure, loss of employment
and lack of data history are some of the negative impacts of the system.

NEW SYSTEMS 3
Identify and justify the way this business is formed using classification by Mintzberg’s.
Mintzberg’s identified five organizational forms. These include: the simple structure,
machine, professional, divisional and adhocracy. The garage would fall under the simple
structure which contains little or no technology since most of the work in a garage is done
manually (Fernández-Manzanal, Rodríguez-Barreiro, & Carrasquer, 2007).
Use Lyytinen & Hirschheim’s 4 categories of systems failure, and the grid in slide 9; draw
the grid, show the link between the two concepts (organisational form and failure types),
show the type of failure that is predicted, and offer advice to ensure the new system is a
success
Organization
form
Correspondence
failure
Process
failure
Interaction
failure
Expectation
failure
Machine ** *
Entrepreneurial * * *
professional ** **
Adhocratic ** **
Diversified ** *
The system should use professionals to attain the required goals (Omer, 2013).

NEW SYSTEMS 4
References
MacKinnon, G. (2013). Understanding health outcomes and pharmacoeconomics. Burlington,
Mass.: Jones & Bartlett Learning.
Omer, M. (2013). The resilience of networked infrastructure systems. Singapore: World
scientific pub. Co.