Business System Analysis and Recommendations for Mo's Meals

This report provides a comprehensive analysis of Mo's Meals, a small prep meal firm, focusing on its current business system and areas for improvement. The report begins with an introduction to business systems and then delves into the specific challenges faced by Mo's Meals, such as inefficient order processing via phone and email. It explores various techniques for testing and enhancing system efficiency, including system analysis, process mapping, reverse engineering, stakeholder analysis, and CATWOE analysis. The report assesses the effectiveness of these techniques, considering their strengths and limitations in the context of Mo's Meals' operations. It then provides specific recommendations for improving the existing business system, emphasizing the need for technological enhancements like a customer application to streamline order processing. The report also evaluates existing organizational data to support its conclusions and recommendations, ultimately aiming to enhance the firm's competitiveness and customer satisfaction within the evolving market. The report is well-structured and includes an introduction, a detailed analysis of techniques, an assessment of their effectiveness, recommendations for improvement, and a conclusion, along with a reference list.

Business System

Table of Contents
Introduction.................................................................................................................................................3
P3 Apply range of techniques for testing and enhancing efficiency of business system.........................3
M3 Assess effectualness of techniques that are applied to business system..........................................6
P4 Give recommendations for improvising existent business system.....................................................7
M4 Evaluate existent data of organisation..............................................................................................8
Conclusion...................................................................................................................................................9
References.................................................................................................................................................10

Introduction
Business system is defined as aggregation of equipment, personnel, computer facilities and
policies that synchronize activities carried out by an organization. Basically, it implies a system
that is connected with all convoluted parts as well as interrelated steps which work for attainment
of business strategies (Alkadeem and et. al, 2019). This report is based on Mo’s Meals which is a
small firm that renders prep meals and they are delivering their services from last four years.
They provide services to catering firms as well as supermarkets. This report comprises of
techniques for improvising efficiency and their effectiveness will also be analyzed. Furthermore,
certain recommendations will be made for enhancing existent system and evaluation of data will
also be done.
P3 Apply range of techniques for testing and enhancing efficiency of business system.
A methodological process or procedure which is utilised like a delivery mechanism for
rendering peculiar services or goods to their customers is referred to as business system. Mo’s
Meals experienced relevant growth within their sales but due to lack in organizational structure
as well as systems there capacity has been restricted (Awasthi and Omrani, 2019). Firm is taking
orders from their customers via a phone call as well as email. Furthermore, the messages are
transferred in triplicate which goes to production, accounts and then to admin. This process takes
a lot of time and sometimes even weeks to identify whether the order can be accomplished or
not. There are different business systems which can be used by firm for delivering their services
in an adequate manner. They includes financial, employee, information, customer and various
other management systems. But this is not adequate to deal with problems that are encountered
by business thus there is a need for techniques to test as well as enhance efficiency of Mo’s
Meals. Few techniques that can be utilized by them are mentioned below:
System Analysis: The process associated with studying business or procedures for
identification of their goals as well as purposes for creating system by which they can be attained
in a relevant way is referred to as system analysis. It involves process associated with collecting
as well as interpreting facts, identification of problems along with their decomposition (System
Analysis and Design – Overview, 2020). This will aid Mo’s Meals to analyze their system, their
parts for identification of their objectives. It will lead management to solve their problems,
improvise their system as well as make sure that each component is working in an efficient way

for accomplishment of their purpose. The major problem that is faced by firm is that the orders
are being taken by making use of email and phone then order forms are transferred in triplicate.
But when those three departments will have time then only they will screen them it’s like
infrequent i.e. once a week. This is a time consuming process which leads them to lose their
probable customers (Beratan, 2019). To deal with this problem it is important to identify all the
major aspects or problems they are facing so that a common solution can be formulated. System
analysis provides a method to Mo’s Meals with a specification that what will be doing.
Process Mapping: The series of actions which are being taken to attain a peculiar end is
referred to as process. It is liable for transforming input into desired output (De Rooij, Mannak
and Janowicz-Panjaitan, 2019). For an instance in context of Mo’s Meals carry out a process
where raw material is converted into prep meal which comprises of various ingredients or an
input which leads to a production of a meal (output) by making use of recipe (i.e. process). The
identification of all the steps as well as decisions that are involved within existent processes in a
graphical form for determination of enhancement opportunities by which organization can render
their services in an effective way is referred to as process mapping. In context of Mo’s Meals, it
has been illustrated below:
Illustration 1 Process Mapping
Receive a
order
Triplicate
it
Check if
fits in
production
schedule
Identify
raw
material
needed
Formulate
delivery
schedule
Admin will
furnish a
delivery
date to
customer
Accounts
will
identify
total cost.

The above clearly illustrate the ways in which Mo’s Meals is delivering their services at
present but there system is entirely dependent on phone calls and emails but that is not a feasible
way. Along with this, some orders will be directly cancelled as they may not have been checked
by production department of firm (Fadillah and Fitriana, 2019). Process mapping will enable
them to acknowledge each aspect associated with their existing system and they can visualize
what they lack.
Reverse Engineering: The process in which aircraft, machines, architectural structures,
software and other entities are deconstructed for extracting design information is defined as
reverse engineering. It comprises of deconstruction of individual elements into large products.
Basically, it involves looking for the solution for figuring out ways in which they work. Mo’s
Meals can carry out a backward analysis from solution which they are thinking to opt for as this
will lead them to acknowledge probable processes, data along with business rules. Here, firm can
scrutinize their business rules in which they source data as well as formulate decisions. Strategic
planning is a part of reverse engineering which aids within evaluation of business, resources
possessed by them, their market analysis, customer’s along with direction which is utilized by
them for attainment of goals and objectives (Falcidieno, Ruggiero and Torti, 2019). It will assist
Mo’s Meals to have answer to some basic questions but may lead them to have enhanced
influence. This will allow them to understand at present situation where they are, where they are
moving towards and how they will attain this. By getting answer to these questions, they will be
able clearly acknowledge their shortcomings; either it’s their methods or way which is being
utilized by Mo’s Meals to attain a desired profitability.
Stakeholder Analysis: The process of identification of people before initiation of project,
formulating a group as per their participation, influence and interest levels is referred to as
stakeholder analysis. It is liable for identification of ways in which each stakeholder can be
involved along with ways in which they interact within group. It will allow Mo’s Meals to
identify and analyse needs of both secondary and primary stakeholders. For an instance,
employees of firm have interest in success of organization as they will have hikes in their salary,
incentives and may be bonus (Genta and Morello, 2019). This acts as an essential asset for a firm
as it will enable them to have an affirmative workforce who will make their efforts to attain
organizational goals. But in case if employees do not have interest then their working will be

hampered which will create negative impact on operations of Mo’s Meals. This implies that
stakeholder analysis aids within problems that might disrupt performance of the organization.
Planning can be done, strategies will be formulated and key information must be circulated so
that pessimistic influences can be minimized.
CATWOE Analysis: A technique which is utilised for understanding perspectives of
stakeholders as well as view the impact created by this on business is referred to as CATWOE
analysis (Haberfellner and et. al, 2019). Basically, it is a checklist which can be utilised by Mo’s
Meals for stimulating their thinking related with problems along with solutions. CATWOE has
been illustrated below with respect to Mo’s Meals:
 Customer: They are the stakeholders for whom system has been developed as they
receive end product furnished by a firm (What Is a CATWOE Analysis?, 2020). It is
important for Mo’s Meals to identify preferences of their customers and acknowledge
ways in which system impacts them.
 Actor: In this context, Mo’s Meals need to list their all employees specially employees
who will be responsible for execution of changes.
 Transformation: This involves listing of input along with nature of change like in case of
Mo’s Meals input is taken via emails and phone.
 Weltanschauung: It implies worldwide, in which system is analysed for highlighting
consequences of process. Here, transformation can be viewed from world-view.
 Owner: This denotes individual who possess power to make relevant changes and decide
whether those changes must be carried out or stopped.
 Environment: This is an important aspect in which system will be analysed by Mo’s
Meals under external constraints like legal, ethical, financial or resource limitations.
M3 Assess effectualness of techniques that are applied to business system.
Various techniques have been identified through which Mo Meals can analyses
effectiveness of processes that are being carried out by them. Depending upon the feasibility of
each as well as assets that will be provided by them firm can opt for that (Mullarkey and Hevner,
2019). In case of system analysis each aspect has to be analyzed that can be a time consuming as
well as it will involve various employees whose operations will be hampered and will lead to
delay within processes conducted by Mo’s Meals. Process mapping illustrates graphical

representation of entire existent system, it may be difficult to mention each step and may be
something left. When strategies will be formulated according to that then there will be something
which might not have covered. Reverse engineering can provide a enhanced way for dealing
with problems as reverse cycle is attained and it starts from end product instead of input.
Stakeholder analysis involves viewpoint of each stakeholder who has interest within the project
as well as efforts that are made by them. CATWOE analysis covers six major aspects which will
lead Mo’s Meals to adhere to certain rules and regulations by taking into consideration their
customers, views worldwide and many other aspects. It will furnish firm with adequate as well as
precise information by which it will be easy for them to develop policies (Wang, Zhao and Qiao,
2019). Thus, each technique is appropriate but as per the working of firm the best has to be
selected so that problems encountered by them can be resolved.
P4 Give recommendations for improvising existent business system.
In above section, different techniques have been illustrated which can be used for
analysing the problems within system and accordingly solution can be identified. But it is
important to evaluate which technique will be utilised by which firm can have better solution.
Though each have their own assets but also possess certain restrictions (Alkadeem and et. al,
2019). Thus, it is recommended that before making use of any of the tool or technique both the
aspects must be taken into consideration by Mo’s Meals as there can be a probability that
pessimistic impact may overrule affirmative vantages. When firm started delivering their
services they had a adequate number of orders but with passage of time sales declined. To
remain competitive within evolving market, it is important to analyze the factors by which they
can stay strong.
A technological enhancement creates an affirmative impact for firms and this makes
Mo’s Meals lack behind their competitor. As customers do not like to wait for a long duration
when they need something they look for alternatives by which their requirements can be
accomplished. By taking into consideration Mo’s Meals it has been identified that they take
order from customers, send form to production which they take around a week to check and
identify whether they have a schedule or not (Awasthi and Omrani, 2019). This means that for a
confirmation, they (customer) have to wait for around 8 to 10 days. It leads them to move
towards their competitors who are technologically stronger as compared to them.

It is suggested that Mo’s Meals should develop their own application in which customers
can look for schedule by online means only instead of waiting for weeks. Along with this, at the
same instance confirmation has to be provided so that they can retain there customer instead of
making them to go their competitors (Beratan, 2019). This will lead them to have affirmative
impact as individuals will have a clear response either yes or no.
It also recommended that Mo’s Meals should make use of CATWOE technique which is
a soft system methodology and a approach for business process modeling that can be utilized for
problem solving as well as managing changing which organization is looking forward to make.
This will enable management to identify conditions which are being faced by firm from different
angles and all the crucial stakeholders are effectual part of this process. It allows Mo’s Meals to
have different perspectives and identify the best through which organizational problems can be
solved. By this, they will be able to have efficient system which brings in all department of
organization together. In addition to this, consequences associated with all type of stakeholders
can also be analyzed (De Rooij, Mannak and Janowicz-Panjaitan, 2019). This implies that it will
enable Mo’s Meals to identify all the crucial aspects related with services delivered by them.
M4 Evaluate existent data of organisation.
The firm takes input from emails and phone calls then sends form to other departments. This
implies that data is either in a manual form or typed by them in systems of Mo’s Meals. But
when there will be multiple orders then it won’t be a feasible option. For an instance, client has
sent details about products needed by them through email and then waits for a response from
response from firm. As management have less number of employees and lots of activities this
will lead them to overlook the email of client as many promotional mails are also received.
When data is collected by phone then there is a high possibility that individual may not be able to
communicate with them (Fadillah and Fitriana, 2019). Thus an application will be providing a
better option as in this information about organization, clients, employees and other shareholders
can be maintained. But a database is required for doing the same or facilities from cloud van be
taken as per their requirements. The reason behind this is that if phone number given by client is
misheard due to improper connections then they want have alternative to contact with them.
Thus, data has to be precise and stored in an appropriate manner as it will enhance the wyas in
which operations are being carried out by organization.

Conclusion
From above it can be concluded that, business system refers to practical way for managing
crucial details of operations. It implies a systematic approach that possesses continuous data
which firm need enhance. For this, it is necessary to make use of enhanced tools as well as
techniques so that they can improvise the operations that are being conducted by them.
CATWOE analysis can be utilized by firm and accordingly strategies can be developed as it
covers all the essential elements that are required by firm for having high productivity, sales as
well as profitability. This will lead them to build their brand image within market.

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