Business Systems and Organisational Performance at Mo's Meals

This report analyzes the business system of "Mo's Meals," a company with 20 employees, examining its contribution to organizational performance. The report details the current system, including order processing, production, and delivery. It assesses the system's strengths, such as effective resource utilization and coordination, and weaknesses, like reliance on manual confirmations and limited capacity. The analysis explores internal factors like plans, human resources, corporate image, and organizational structure, along with external factors such as political, economic, social, and technological influences. The report concludes with recommendations for improvement, focusing on technological upgrades, capacity expansion, and streamlining processes to enhance sustainability and continued growth.

BUSINESS SYSTEM

Table of Contents
BUSINESS SYSTEM.........................................................................................................1
INTRODUCTION...............................................................................................................3
TASK 1 ..............................................................................................................................3
Contribution of Business Systems to Organisational Performance...............................3
TASK 2...............................................................................................................................6
Internal and external factors that have an impact on “Mo’s Meal’s” systems and
processes.......................................................................................................................6
CONCLUSION...................................................................................................................9
REFERENCES................................................................................................................10

INTRODUCTION
Business system refers to policies, personnel, equipment and computer
facilitates to coordinate the activities of a business organisation collectively. Business
system also establish policies and procedures of organisation which govern the whole
organisation. This is business system which decides in what manner data of the
organisation will be handled and processed. Business system also controls procedures
of the data which have been processed and what results are displayed. This report
includes discussion over business system of “Mo’s Meals” and its contribution to
business function and how they support organisational performance. This report also
includes evaluation of current systems in use and impact which system have on growth
of business. This report also includes analysis of internal and external factors that
impact “Mo’s Meals” system and processes.
TASK 1
Contribution of Business Systems to Organisational Performance
Business system of “Mo’s Meals” which is very simple and according to a
business which operates with 20 employees. These employees handle all the activities
of the business including production, finance, administration and supply of the product.
In the current system of the company, it receives orders into the admin section, these
orders are in triplicates transferred to company order forms (Pezeshkan and et.al.,
2016). One goes to production department, middle goes to accounts and one remains
with admin section. Production section than sees in which manner and at what time the
production of the order fits in their production schedule within the deadline. After this
raw material which is required are identified and which is followed by creation of delivery
schedules. Once this process is complete then confirmation is sent to customer by
admin section with the proposed delivery date. Accounts department is sent a costing
by production department for labour and material and usage of machine and lastly total
cost of the product is again confirmed to the customer. Once production undertakes the
processing of the order production notify admin and admin contact distribution company
and arrange delivery and collection of the product (Graham, 2018). This is followed by
delivering the order to customers. This system follows organisational function as in

“Mo’s Meals” main function of the organisation id to take orders process orders and then
delivering this product to customers which are supported by functions like confirmation
of order, preparation of cost and sending this to accounts and identification of raw
material and sending invoice to the customers.
In relation with support of organisational system to the organisational
performance which refers to actual output of the organisation as measured against its
intended output. Performance includes financial performance, product market
performance and customer service. In “Mo’s Meals” all these criteria of performance are
being effectively managed by its system. In relation with its financial performance “Mo’s
Meals” have established itself in just 4 years and have managed to increase its
operation for which it has employed 20 employees which were only 8 at the time it was
started. This is a result of effective financial performance of the company which is
supported by its system, product market performance id definitely good as this is the
main reason company have grown and its products are also being liked by the people
and through which company have managed to get many orders more than it can fulfil
(Cosenz, 2017). Customer service which have become very important and in this aspect
also company is doing good this can be justified in the manner company requires
confirmation from its customers about delivery date and price of the product. This
suggest and communicate concern of the company for its customers. In all these criteria
of performance company's system is effectively supporting its performance. However,
there are various things in this system which can be improved by company to
understand this discussion about its system is as follows-
Current system which is being used at “Mo’s Meals” is very simple to understand and to
work on as well. This system starts with taking orders from the customers through
phone and mail and followed by processing the order and giving and taking confirmation
to customers and then finally delivering the product with the help of distribution
company. From its overview it may look like a simple system which is followed by small
business organisations but there are some elements which correspond some positive
and negative sides of the company's system which are as follows-
Advantages of “Mo’s Meals” System

 In the current system of “Mo’s Meals” is that all the resources are being
effectively utilized specially Human Resource. Company employs limited number
of people who are managing all its work effectively (ANDRADE and et.al., 2017).
Only 8 employees perform all the required tasks of the company which suggest
that they are effective and system of the company also supports which enable
them to complete all the tasks and does not require additional manpower unless
company expands its operations.
 Effective coordination of sections of the company, this is visible from their system
which coordinate production, accounts and admin department after receiving the
order and after developing schedules for delivery production department
connects with admin for confirmation from the customer and production
department coordinate with accounts department after costing of the product.
Disadvantages of “Mo’s Meals” System
 One big disadvantage in the system of “Mo’s Meals” is that confirmation which is
sent to customers is sent through post which suggest that technology is not being
effectively utilized by “Mo’s Meals”. This incurs extra cost and extra manpower
efforts in this place company can use phone and email so the process gets easy.
 Another disadvantage is that customers are sent confirmation two times which is
not effective and customers should be given all the confirmation in one time
which is ideal and easy for the customers as well as they get all the knowledge
about their product in one time.
I context of the bottleneck of the system and its ability to impact business to continued
planned growth (Aithal, 2016). In this inability of company to supply good on time is one
and limited capability of the company to fulfil all the orders which company receives.
These are two bottlenecks of this system and to remove this company should increase
its capability for which it need employ more people and increase its production
capability. This is important as when company turn away orders in such situation it may
lose a client forever and for this problem only solution is that company increase its
capability and accept all the orders which are important for its growth and other is that
for supply of the order company should become self dependent and supply all the

products by itself. If company does not do this in such case it may impact its ability to
continued planned growth.
In relation to current system and its help to making business sustainable, in relation with
this it can be said that current system which involves few things which are slow and
unnecessary which organisation need to remove from the system otherwise this may
affect sustainability of the business (Masucci, Brusoni and Cennamo, 2020). These
things are that production takes time to collect forms which is its inability and business
should develop system in which forms are frequently availed to production department
and other is that company is dependent on distribution company for delivering the
orders and other one is that system of the company requires that customers are sent
confirmation twice one for order and delivery date and other is for cost of the product.
TASK 2
Internal and external factors that have an impact on “Mo’s Meal’s” systems and
processes
Internal Factors
Plans and policies
These are internal factors which builds a system and along with that also impacts
the system and the processes of the company. Plans are business plans and policies
are guidelines that affect business and its functioning and behaviour of members of the
business.
Human Resources
This refers to people employed in the organisation in “Mo’s Meal’s” only 8 people
were employed when it was started but as it kept growing after 4 years business
employed 20 people. Ever increasing orders and financial success of the company
suggest that its human resources are very effective and are making positive impact on
its system and processes.
Corporate Image
in what manner people perceive the company and what value company does
have in the minds of people is known as corporate image (Kikolski, 2016). This also
impacts business system and this image of the business is also affected by its system

and processes. “Mo’s Meal’s” which is receiving many orders that some are turned
away because of limited capacity refers that corporate image of the company is very
good.
Organisational Structure
This refers to structure of power and position in the company. In “Mo’s Meal’s”
this structure id very simple and reason is that “Mo’s Meal’s” employs limited number of
people and its functioning is also well managed and easy to understand. Structure of
“Mo’s Meal’s” does not include any unnecessary layer which make it complicated and
this is why system of the company is affected by the structure and operations of the
company are also performed according to that.
Internal Analysis also includes analysis of Strength and Weakness of the “Mo’s Meal’s”.
Strength
 “Mo’s Meal’s” have increased and developed their business in very short time. In
time of 4 years they have increased significant rise in years and that is when
company is operating at small level. This suggests that “Mo’s Meal’s” really have
value to offer to its customers.
 “Mo’s Meal’s” have very effective alliances with catering companies and
supermarkets, and this is why they are required to turn away some of the orders.
Weakness
 Limited capacity is one of the significant weakness of the “Mo’s Meal’s” which
requiring to turn away some of the orders and this may affect profitability of the
“Mo’s Meal’s”.
External Factors
Factors which exist outside of n organisation but are able to impact the organisation.
These factors are-
Political
This refers to impact which is made by political factor of a country. Political leaders'
ideologies and perception and their impact on the businesses. In case “Mo’s Meal’s”
business does not have any such impact from the political ideologies and values as this
is very simple structured and operating at small scale (Vartiak, 2016). But in case “Mo’s

Meal’s” thinks to expand its operations ten it may have to think and consider this factor
so that cannot make any type of negative factor on the system of the company.
Economical
This factor includes economic performance of a country which is able to affect business
of a company. In relation with “Mo’s Meal’s” operations and system which are affected
by this factor in such case “Mo’s Meal’s” is a company that provides prep meals. These
are not costly and not something which cannot be afforded by most people and also not
something which are not used by people who are used to high class products. This is
why “Mo’s Meal’s” does not have to consider this factor but one consideration is
important that “Mo’s Meal’s” need to ensure working of its system in such manner that it
does not increase the cost which may lead it to lose customers because of high cost.
Social
This factor refers to taste and preferences of the people of the society in which
company is operating. In relation with this company provides products which are
ordered by customers (Cipriano, 2018). In such case company does not have to
consider what are taste and preferences of people. But company needs to make sure
that it is able to provide best of what is ordered by the customers in context with cost
and quality.
Technological
This refers to preferences that a company gives to technological uses. From its
case it has been found that instead of using phone and email to make confirmation the
order from its customers, company uses post which is a costly and time consuming
way. Company needs to start better use of technology so that it is able to save time and
cost. In present environment businesses which are able to use technologies to the best
are only able to grow. This is more important for a company which is seeking to expand
its operations.
Legal
This factor refers to legal regulations which companies are required to follow and
how this factor affect its system. In this case “Mo’s Meal’s” is a prep meal company and
this is why it needs to ensure to food safety standards. This is very important factor
which can affect system of the organisation. For example in future when business

expands its operations it may need to include people and function in its system to
ensure that food is safe and as per standard quality (Ibrahim and Harrison, 2019). Other
than food safety there are few other legal regulations which are required to be followed
by the company, this includes license and other legal regulations which are required to
be followed by the company.
Environmental
This is one major factor specially when company is operating in food industry. In
such case there are few things which company is required to follow and which may
impact its system as well.
 “Mo’s Meal’s” should ensure that its processes are not harming environment.
 “Mo’s Meal’s” needs to make sure that it does not incur much waste which
includes wastages of natural and unique resources.
 Company should ensure that its quality of the product is as per standard which
does not have any negative impact on the health of its users (Bavorova, Fietz
and Hirschauer, 2017). Company should also ensure that it does not include any
ingredient in its food products which is not good for its health.
CONCLUSION
On the basis of above discussion it can be concluded that as a small company
operating its functions on a small scale have a very effective system. This system of the
company coordinate all its functions and subsystems in a very well manner. Though
there are certain things which can serve as potential bottleneck for the growth of the
company like inefficient use of technology and time that production department takes to
collect the order form as if the production collect the form taking time than all the
activities which are associated with order and its processing also takes time which is not
ideal and can serve as a bottleneck for continued growth of the company.

REFERENCES
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