Report: Business Information Technology Systems Analysis for AMJ UK

This report provides an in-depth analysis of the business information technology systems at AMJ UK. It begins with an introduction to the company and its current manual processes, highlighting the inefficiencies of the existing system. The report then proposes a cloud-computing model to automate...Read More

Business Information
Technology Systems

Table of Contents
INTRODUCTION...........................................................................................................................1
AMJ UK......................................................................................................................................1
The manual process of the company and proposed model.........................................................1
Different ways IT systems store and process data......................................................................2
Knowledge management.............................................................................................................3
The proposed system help in customer relationship management..............................................3
Data management techniques......................................................................................................4
Communication management......................................................................................................5
IT systems can be used to support value-added change for improving business operations,
performance and sustainability ..................................................................................................5
IT solutions for common business problems found within your organisation............................6
CONCLUSION................................................................................................................................6
REFERENCES ...............................................................................................................................7

INTRODUCTION
The skills that are required for the area of computing application are provided by business
information technology. The knowledge in the application of IT in business is provided .E-
commerce,information systems and computer consultancy are included in this. AMJ UK is
accredited fully by Microsoft and Microsoft products are sell and install in this company. A wide
range of technical tools and high level of expertise is used by this company.
This report will provide an introduction of AMJ UK organization and the manual process
that need to be transformed will be described by this report. The different ways to store IT
system will also be explained by this report. This report will propose a system that will help the
company in customer relationship management. The IT solution will be recommanded to solve
the problems of business within the organization. The use of IT system for improving
performance of business will also be presented by this report.
AMJ UK
This organization provide IT solution to businesses and professional organization in the
UK. In Kent and London the offices of this company are located. The latest and most appropriate
technology of Microsoft is provided by the company to SMEs (AMJ UK , 2017. ).With the help
of this technology the challenges of business can be tackled by these accompanied Extensive
experiences is there in specialists in order to manage small business networks. The business
needs will be addressed by IT solutions. In order to make sure that full customer satisfaction
AMJ UK has chosen to partner with HP. A range of quality services of internet to business is
provided by Zen Internet .For many years AMJ UK has been working with Zen internet (Geary
and Gore, 2017).In order to provide high quality equipments and customer services AMJ UK
partners with DELL. As per the standards of Microsoft the technical engineers are trained in this
company. And this is reason why the latest technology is up to date in the organization .
The manual process of the company and proposed model
This organization maintain all the information regarding the services that is provided by
customers manually. All records of companies to which it sell out technology and services are
done in a file rather than on customers. The documents of customers are maintained manually.
In this documents the records of technology that is sold,the warranty of products and the bill and
price etc information is maintained on file record. For each customers or company a new file is
made which contains these all documents. A lot of time is wasted by company in making these

documents for each customers. It is time-consuming process as to maintain a record for each
clients can take a lot of time. It is also costly as the records need to be made for every customers.
The risk of security is also there as the records can be accessed by the wrong person in the
organization. Due to this all confidential information regarding customers can be leaked and this
is not a good for the business as it bring a loss to company. Managing so many records is also
hard and complex (Kaihats and Kurozumi, 2014. ) .A lot of hard-work is needed by the
meployees to maintain such reecords.The upation is also diffuclst and sometimens no updation is
doen in this recprds as it is complxe process.
In order to to overcome all these issues that is faced by company by doing things
manually ,it is recommended that company ned to bring automation in the organization as it will
offer flexibility in the business. The proposed model for company is cloud-computing model that
should be sued to bring automation. It is a type of computing that is abased on the internet. With
the help of Internet people can access there application. All the records of the company will put
on the cloud no amount of hard work ned to be done in order to write and maintain it .All the
documents of customers will be there on one cloud. Today every business is using cloud. The file
can be stored and retrieved and accessed from any web-enabled interface. The company need not
to worry regarding the daily maintenance of the storage infrastructure. The data that is stored in
the cloud can be accessed from any where by only authorized users but the only requirement is
internet access (Hashem and Khan, 2015). A lot of cost can be saved by company as physical
file storage can be more costly in comparisons with cloud. The updation in the cloud can be done
automatically.
Different ways IT systems store and process data
The process of performing specific operations on a set of data or database is known as
data processing. The records of employees,inventory and customers are organization with help of
database. The database is maintained by IT system in order to store and process data. The
various models such as hierraichal ,network and relational model can be used .In a top-down or
inverted tree-like structures the data are organized in a hiarichal database. The situation in which
the logical terms between data are represented properly then this type of model can be used. The
extension of heirachal models is network model. Using a standards tabular format a relational
models is described. An interface between between a database and application programs is

provided by database management system(DBMS).The storage of data and retrieval ,data
modification and report generation is the functions of DBMS.
In order to collect large and complex data big data can be used. By making use of tools
such as Hadoop the systems can process and store data. Hadoop is a free software framework
that can be used to store large amount of data (Ross and Steiner, 2014). The storage system of
hadoop that split big data is hadoop distributed file system (HDFS).The vast amount of
structured and unstructured data can be stored,managed and analysed by this tool. At petabyte
scale Hadoop store,manage and analyse data. It is more reliable in comparison with other tools as
in preparation for future node failures the data is automatically replicated. Since it is open-source
so it runs on low-cost commodity hardware.
Knowledge management
In the organization the knowledge management is the process that can be used for
creating,sharing,using and managing the knowledge. By making the best use of knowledge it
help to achieve the objectives of organization (Galegher, Kraut and Egido, 2014. ). In the fields
of business administration,information systems ,managements the knowledge management
includes courses. The performance is can be improved ,the gain of competitive
advantages ,innovation etc can be achieved with knowledge management. To the right person at
the right time the right knowledge is given. The creation of knowledge is also included in
knowledge management. On the corporate strategy the knowledge management strategy must be
dependent. At all levels the experiences and competent leaders are required for knowledge
management. For companies the knowledge management strategies and instruments can be
storytelling,knowledge fairs,best practice transfer etc. The knowledge management can be
undertaken by the organization through multiple motivations. In the development and provisions
of product and services the content of increased knowledge can be made available. The
innovation can be facilitated and managed .The technologies that can be used for knowledge
management can be eLearing (Fernando, Loke, and Rahayu, 2013) .In this the organization can
develop customised training and eduction sessions for the employees. The online classes,lessons
and plan can be included in it.
The proposed system help in customer relationship management.
This proposed system or models will help to understand their customers as individuals. In terms
of acquiring infrastructure and skilled resources the productive working system with little

upfront cost is offered by cloud. With the help of CRM a closer connections with customhouse
is established by company (Thierer, 2013. ). This is done as professional customer service is
provided by this tool. The model that is proposed with help the customers to access the same
information at any time. As most of the buyers looks exclusively at cost so this cloud-based
models is cheaper in comparison to other storage models. It will beneficial for customers as in
case if the system fails there are chances of losing important information but in case of cloud the
automatic update is possible and copies of the data is crested off-site which aves the data from
any theft and malfunction. The storage of large files of the local system can shifted by the cloud
which in turn saves local storage for the file. The new projects can be deployed with help of this
models. The security of data is concern of customers as they do not want that their information or
data should be leaked or damages (Enck,Gilbert and Sheth, 2014). So,by using this models the
data of customers will be secured under the cloud .It is the job of cloud provider to address
compliance and regulatory requirements. As on shared infrastructure a cloud service providers
host multiple customers as a high efficient energy resources can be utilized. It will help the CRM
as it is easy to use and access. The multiple services can be supported and the little upfront cost
are affordable. The huge data protection is ensured and as per the needs and changing
requirements it is adaptable. The goals of business can be achieved as it requires no hardware or
software to maintain.
Data management techniques
The data management techniques are needed to make sure that valid data is there. It is also
needed to protect and maintain primary data. In order to help organization to gain control of its
data resources the data managements is a comprehensive collection of
practices,concepts ,procedures,process and a huge range of accompanying systems .The
techniques that can be used in the organization for storing data can be data warehouse. By
integrating data from multiple heterogeneous sources a data warehouse is constructed. The
analytical reporting,decision-making and structured ad-hoc queries is supported by it (Dinh,
Niyato and Wang, 2013.). In a data warehouse there is no frequent updating is done. In order to
take strategic decisions a data warehouse helps to organize,understand and use their data. With a
particular period of time the data collected in a data warehouse is identified. The historical data
can also be contained in it. The size of data base can be from 100 GB To 100 TB.

Big data can also be used for data management as data of very a large size can be stored in it.
The peta bytes size data is stored in big data. There are 3 V's of big data that is velocity,veracity
and volume. In the velocity the data is increasing at rapid rates. Veracity manes that in rows and
columns data is not stored. Volume means that large file size can be stored.
Communication management
Within an organization the communication management is the systematic
planning ,implementing ,monitoring and revising of all channels of communication. The
development of corporate communication strategies ,designing internal and external
communication are some aspects of communication management (Chan, 2013). In managing
communication the audience need to be defined,the requires and a schedule for communication
ned to be build. As per the audience the content need to be preprepared. For an organization it is
empirical for an organization to have a good communication management. The objectives of
business will be achieved if the organization will have a good communication. There are five W's
of communication management .The information that is important for the project need to be
discovered. The information needed and type of information should be discovered. For the
information the required duration of time. The type or format of information .In the process of
communication there are mainly three divisions. They are sender,reviver and channels. The
message is send by sender with the help of channels to receiver. The message that is send by
sender in the encrypted form this means that the message is secured and only the authentic user
can decrypt the information by decrypting it. In order to make communication successful
feedback is important. This will help the organization to monitor or check the performance of
work .The encryption and encryption is used in order to protect the information .The only
authentic can access this information.
IT systems can be used to support value-added change for improving business operations,
performance and sustainability
For environment sustainability technology plays an important role. The progress of
technology is accompanied by efficiency gains so less consumption of natural resources is
created. With increasing eco-efficency technology can help .The process of communication have
become more efficient due to use of information technology (Anzoategui and Martinez, 2016.).
The addition information can be communicated by each employees by making modification that
the system tracks. The input is collected by the manager and the newly revised document is sent

to target client. The operations have also become efficient due to the use of IT. The data about
sales can help to find out what type of products customers are purchasing .The operations can be
streamlined with guidance from IT. The better decisions are also made by the company .The data
is updated so one can make the choice with confidence. All the documents ,communication
records etc are stored easily with the help of IT. The competitive advantage can be gained as it
keeps the information up to date. By all these performance of the company will increased .The
employees will be motivated as latest technology is been used at workplace. The productivity
will increase and the company will be able to achieve its goals. The cloud-based model is
sustainable as only on one cloud all information about customers can be stored. So energy -
consumption will be low. It is more efficient utilization of energy resources as it will reduce the
carbon footprint (Almorsy, Grundy and Müller, 2016).
IT solutions for common business problems found within your organisation
For large companies the security is one such problems that is faced by the company. There is a
risk that data can be hacked. By the acts of malicious intent the data security breaches are
caused. The too much paper work is there in the company. The documents are maintain due to
this it is difficult to manage and time. The one solution to protect the company from cyber-
attacks is that managed network services can be used. In order to cope with issues of too much
paper work and time ,the company can make use if cloud -based model. By using firewall also
the attacks can be reduced.
For an instance the various issues are faced by agenor IT company is that challenges are fadced
due to backup .The files are deleted accidental and there is no reliable backup and recovery plan
that is made by the company.
The solution for this problem is that right backup solution and disaster recovery
procedures need to be used by the company.
CONCLUSION
Thus summing up the above report it can be concluded that the proposed models can help
the company to solve the problem that is faced by the company as it will store the data more
efficiently and the cost will also be less. The data management techniques such as data
warehouse can be used by the company for managing the data. In order to solve issues relted to
security firewall can be used by company and managed network services.

REFERENCES
Books and journals
Almorsy, M., Grundy, J. and Müller, I., 2016. An analysis of the cloud computing security
problem. arXiv preprint arXiv:1609.01107.
Anzoategui, D. and Martinez, J., 2016. Endogenous Technology Adoption and R&D as Sources
of Business Cycle Persistence (No. w22005). National Bureau of Economic Research.
Chan, H.C., Online News Link Llc, 2013. Information distribution and processing system. U.S.
Patent 8,457,545.
Dinh, H.T., Niyato, D. and Wang, P., 2013. A survey of mobile cloud computing: architecture,
applications, and approaches. Wireless communications and mobile computing. 13(18).
pp.1587-1611.
Enck, W., Gilbert, P. and Sheth, A.N., 2014. TaintDroid: an information-flow tracking system
for realtime privacy monitoring on smartphones. ACM Transactions on Computer Systems
(TOCS). 32(2). p.5.
Fernando, N., Loke, S.W. and Rahayu, W., 2013. Mobile cloud computing: A survey. Future
generation computer systems. 29(1). pp.84-106.
Galegher, J., Kraut, R.E. and Egido, C., 2014. Intellectual teamwork: Social and technological
foundations of cooperative work. Psychology Press.
Geary, N., and Gore, H., Precisionpoint Software Limited, 2017. Method and apparatus for
automatically creating a data warehouse and OLAP cube. U.S. Patent 9,684,703.
Hashem, I.A.T., and Khan, S.U., 2015. The rise of “big data” on cloud computing: Review and
open research issues. Information Systems. 47. pp.98-115.
Kaihatsu, S. and Kurozumi, T., 2014. Sources of business fluctuations: Financial or technology
shocks?. Review of Economic Dynamics. 17(2). pp.224-242.
Ross, T.R. and Steiner, J.F., 2014. The HMO Research Network Virtual Data Warehouse: a
public data model to support collaboration. EGEMS. 2(1).
Thierer, A., 2013. Technopanics, threat inflation, and the danger of an information technology
precautionary principle. Minn. JL Sci. & Tech.14. p.309.
Online
AMJ UK . 2017. [Online]. Available through: <https://www.amj-uk.com/>. [Accessed on 18th
October 2017].