Business Toolkit Task 3: Communication and Coordination in Hospitality

This presentation, focusing on the Pan Pacific Hotel, explores the crucial elements of the hospitality sector, including communication, coordination, and monitoring. It delves into various communication methods such as emails, business reports, telephonic communication, and group meetings, highlighting their roles in strengthening value chain management within departments like marketing. The presentation contrasts different coordination approaches like centralization, decentralization, and informal coordination, emphasizing the importance of effective strategies. Furthermore, it examines monitoring methods such as observation and auditing, illustrating how these practices can improve processes and documentation. The content stresses the significance of legal, ethical, and health and safety provisions in delivering sustainable environments for both employees and customers, and analyzes the importance of exit interviews for analyzing company weaknesses.

HOSPITALITY
BUSINESS TOOLKIT
TASK 3

INTRODUCTION
■ Business within hospitality sector deal with various transactions and functions to
maintain its overall activities from providing services to dealing or managing
departmental functions.
■ The presentation will explain all given tasks in the context of Pan Pacific hotel
established in London.
■ It will reflect the importance of communication, coordination and monitoring within
hospitality sector.

IMPORTANCE OF COORDINATION AND
INTEGRATION OF VARIOUS FUNCTIONS
WITHIN HOSPITALITY SECTORS
■ Hospitality sectors have number of departments that perform different functions and are
interlinked with each other.
■ Primary department of hotels marketing, Human resource, food and kitchen, Accounts,
front desk etc.
■ Marketing department of Pan Pacific hotel, utilizes different tools of communication to
strengthen its value chain management.
■ Basic activities of value chain that can be effectively operated by marketing department
are Inbound and outbound logistics, marketing and sales and operations related to its
department.

METHODS OF COMMUNICATION
■ There are number of methods with the help of which effective communication can be
sustained within an organization or selected hotel. Pan Pacific hotel undergo for
different communication tools to increase the effectiveness of value chain activities.
■ E- mails- This can be helpful in maintaining effective communication within internal
and external environment. Through E mails, information can be directly deliver to the
principle receiver with involvement of the least risk in transferring the content.
■ Business reports- It will be helpful in delivering the market conditions, profit and loss
margins of industry etc. This tool is effective in conducting formal communication
within organization.

CONTD..
■ Telephonic communication- It is a common method which is adopted by hospitality
industries to establish a free chain of communication within each and every responsible
personnel of hotel.
■ Group meeting- This method is useful to establish an interactive session to disperse
any alteration or business activities within employees.
■ These methods of communication effectively build the internal system of department to
perform different tasks related to management of value chain.

CONTD..
Methods of coordination
■ There are number of methods that increases coordination within a hotel. For any hotel like
Pan Pacific, coordination within employees can be set through proper implication
coordination methods. These methods vary with the organizational structure and highly
depends upon the actions of executives.
■ Centralization
■ In this system, the employees maintain single chain or body that commands or deliberate the
information among employees. For Pan pacific hotel, Centralize form of coordination may
deliver it the most effective way of communication. The accountability of overall system is
increased by single body of command.

CONTD..
Decentralization
■ This system coordinates different functions of hotels with number of chain of
commands that are specific for different departments.
■ For example, functions of marketing department are managed by its head. Similarly,
culinary functions within hotel is managed by manager of that department.
■ Such systems increase the sense of confusions within the systems and mislead the flow
information due to complicated chain of command.

CONTD..
Informal Coordination
■ Such type of coordination do not consist a specific chain of command and is the most
ineffective way of coordination specially within a hospitality sector. Such coordination
hampers the smooth flow of value chain activities performed or supported by marketing
department of hotel.
■ Apart from this, hotel may increase its coordination level by implication of effective
communication strategies, discussion of threats or weakness of company among
employees by an application of certain coordination models designed for businesses.

CONTD..
■ Methods of monitoring
■ Observation
■ This is the most common method of monitoring business activities and any functioning
of departments of organization. In terms of Pan Pacific hotel, Observation of value
chain activities may provide sufficient information related to the loopholes within
working pattern.

CONTD..
Auditing
■ This is the most effective and systematic method of monitoring any business activities
that can be accomplished by proper documentations.
■ For Pan Pacific hotel, auditing are being conducting for its certain department such as
food preparation area.
■ Similarly, Auditing must be done to strengthen its marketing functions supporting
■ Based on the above methods, processes and documents within selected hotel can be
improved by effective use of each

CONCLUSION
■ The content has summarized that hospitality industry must have different legal and
ethical provisions to perform each of its services.
■ The presentation has also focused on the importance of exist and exist interview that
must be adhere with significant questions to analyze weaknesses persists within
company.
■ The description has focused upon a fact that inclusion of health and safety law is highly
important to deliver utmost sustainable environment to employees and customers.

REFERENCES
■ Bartram, S. M. and Grinblatt, M., 2018. Agnostic fundamental analysis works. Journal
of Financial Economics. 128(1). pp.125-147.
■ Dimitrovska, A. and Gjorgieva- Trajkovska, O., 2019. Analysis of financial statements
for credit apprisal. Journal of Economics. 4(1). pp.9-17.