Business Training and Reduced Employee Turnover: Importance Analysis

This report investigates the significance of training programs in mitigating employee turnover within business organizations, focusing on the role of training, various training techniques, and the impact of trained employees on organizational success, using a case study of Zara. It addresses the concern of employee turnover and emphasizes the importance of training to enhance employee skills, productivity, and overall performance. The research explores the theoretical background, including the role of training in improving employee performance, addressing weaknesses, and enhancing company reputation. Various training techniques such as instructor-led training, e-learning, mentoring, and role-playing are discussed. The report aims to determine the importance of training in reducing employee turnover by identifying the role of training in business organizations, determining the techniques used to train employees, and evaluating the significance of trained employees for the success and growth of Zara. The methodology section outlines the research philosophy, methods, and techniques used to gather reliable data and draw valid conclusions.

Business and Management
Dissertation

Table of Contents
INTRODUCTION...........................................................................................................................1
THEORETICAL BACKGROUND AND RESEARCH FOCUS ..................................................1
JUSTIFICATION AND CONTEXTUALIZATION.......................................................................4
METHODOLOGY..........................................................................................................................5
REFERENCES ...............................................................................................................................9

Title: Importance of training reducing employee turnover of business organization.
INTRODUCTION
Employee turnover is one of the major concern for majority of business organisation as it
includes devastating effect over the employee performance. Thus, it is crucial for company to
manage their workforce with the aim of sustain for longer period of time. For attaining the same,
training is an effective activity for company to train their workers so that they can enhance their
skills and knowledge towards the specified job roles. One of the main advantage of training is
that it increase employees outputs and productivity level. Trained employees are always
beneficial for company in attaining higher success and growth level at market place. In this
context, training allow workers to acquire new skills, sharpen existing ones, increase
productivity and also influence employees to perform well at working area. This will contributes
in making workforce more productive and efficient to accomplish their set targets in allotted
period of time duration (Kurniawaty, Ramly and Ramlawati, 2019). If employees get right
training at working area then they able to take new responsibilities and at the same time also take
initiative to put their efforts for executing their task activities in an effective manner. This is the
reason that organisation spend huge capital for organising proper training and development
activities. By which new and existing employees improve their capabilities and abilities to do
well in order to enhance their efficiency level at working area. Current research is focus on how
training is crucial and effective for company in reducing employee turnover. As it includes
various important points that going to discussed like importance of training, techniques of
training, role of training for employees performance and many more.
THEORETICAL BACKGROUND AND RESEARCH FOCUS
Role of training in business organization
According to opinion of Shelley Frost (2020) Training is process whereby a person
acquired the job related knowledge and skill. Many of the managers are prepared to be occur
costs because they are mainly expect business to advantages from development and well as
progress of business. Training allows a person to strengthen skills that the each staff member
requires to be improved. The development programs permits to strengthen to those skills that
each staff member requires to be improved. Development programs bring all the staff member to
high level so they have the same knowledge and skills. This is helpful in minimize any of weak
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links within firm who rely on the others in order to finish work tasks. With the help of training,
knowledge of employees enhanced and they can be motivated to work. The training presents
main opportunities in order to expand knowledge of all staff members but several managers in
present environment search the expensive development opportunities. On the other hand,
employees attending the training sessions miss out on the time of work that many delay in
project completion. In order to resolve this issue, management conduct the training programs and
it is compulsory for all the employees to attained it and enhance their knowledge area to
performing activities in significant manner. The role of training in organization mention below:
Improved employees performance- A staff member who received important training is
able to perform job in a better manner. The employee becomes aware about the safety practices
and also procedure for basic activities. Training many develop the confidence of staff members
because it a person has strong understanding of sector and also responsibilities of job. In regards
to this, continuous training keep staff members cutting edge of developments.
Addressing weaknesses- Most of the staff members have some weaknesses in workplace
skills. Training programs permits to strengthen those skills that every employee requires to be
improved. The development programs bring all staff members to high level so they have same
knowledge and skills. This is helpful in minimize weak links within firm which rely on others for
completion of work tasks. Giving necessary training develops knowledge staff who can able to
work independently without help.
Increase company reputation- Having the successful and strong training strategy is
helpful to develop company brand name and also consideration for changes. Training makes firm
attractive to the new hired which seek to make improvement in skills as well as opportunities
related with new skills.
Techniques of training implement by company to train their workers
As per opinion of COREY BLEICH (2020) to develop the happy and productive
employees, the training managers should give the opportunities for training and development.
Matching type of the employee training to staff members requires can assure that they receive
information they require in suitable manner. There are many method as well as materials with
better training techniques which available to help in prepare and also equip staff members to do
the job in better manner. It is necessary for the company to use the better techniques of training
in order to train employees. Different techniques are mention below:
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Instructor led training- It is traditional type of the employee training that mainly occurs.
In this, trainer answer particular questions of employees or direct them o resources. They permit
for the high skilled instructors in order to match training level as well as style to staff .
E-learning- This relies on online tests, course and the videos to provide the employee
training. Staff members can do the training right in palm of hand with smartphone or computers
of firm. It is an easiest kind of employee training in order to roll out to the large population
mainly for staff members who have the high turnover rate.
Mentoring- It can share same qualities to the hand on training but in this kind of the
training to employee, main focus is on relationship among employee and employer like veteran
employee, coach and supervisor.
Role playing- It is same as the group discussion and in this asks the staff members to be
work but one aspect of job in controlled scenario. They will be asked for consider the various
viewpoints as they work by activity related to role playing. In addition to this, role playing needs
more time of employee, time away from whole deportment while they are mainly going through
the training.
Significance of trained employees for organizational success and growth
According to Ju and Li, (2019), Training is referred to initiatives focusing on building the
skill and knowledge base of employees working for the organisation. This initiatives results in
enabling workforce to perform their jobs effectively. The major motivation behind undertaking
training and development activities is that it improves productivity and performance of a
business enterprise. Better employee performance is the direct contributor to the success of an
enterprise. Providing training also assists in enhancing understanding towards roles and
responsibilities which results in higher efficiency.
Training in an organisation increases employee engagement which results in higher level
of productivity. The presence of two-way communication within organisation promotes
innovation and harmony which directly reflects through individual performance and outcome.
The improved level of engagement promotes individuals in contributing more time and energy to
their workplace which promotes growth of an organisation.
There is a direct relation between employee retention and growth of an organisation. The
reason for the same is that training promotes retention and commitment towards the assigned
task. Employees tend to enjoy the work that they do and stays with the organisation with a longer
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period. This results into lesser recruitment cost and experienced candidate are able to fulfil the
job in an improved manner.
Research aim:
“To investigate the importance of training in reducing employee turnover of business
organisation". A case on Zara
Research objectives:
 To identify the role of training in business organization.
 To determine the techniques of training used by company to train their employees.
 To evaluate the significance of trained employees for success and growth of Zara.
Research questions:
 What is the role of training in business organization?
 What are the techniques of training used by company to train their employees?
 What is the significance of trained employees for success and growth of Zara?
JUSTIFICATION AND CONTEXTUALIZATION
Why is research important
This research play a crucial role in determining the aspects in which study is undertaken
as it provide vast information about how training is effective for company in reducing employee
turnover. By undertaking this research, investigator can easily improve their skills and
knowledge. Along with this, it is also help business organisation in determining the importance
of training within the company as it help in improving employees performance at working area.
In addition to this, training is an effective activity in which company trained their employees so
that hey can easily improve their abilities to accomplishing their targets in stipulated time frame.
For attaining the same, company also use different techniques of training like Role playing,
Mentoring, E-learning, Instructor led training and many more. All these are contributes in
improving overall performance level at working area.
Why is it important to find what are trying to find
This study is focus on determining the role of training within the company and for
employees performance. With the help of this study, information about the research objectives
will be collected (Jeffrey and Prasetya, 2019). By using this study, researcher will find out how
training will support employees in developing their efficiency level. Along with this, instigator
also improve their knowledge about training techniques implement by the company in order to
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train their workers. This will contributes in making them able to accomplishing their targets in
stipulated time frame. Current research also find out the importance and effectiveness of the
training as it assist in reducing employee turnover of the company. The main focus of researcher
is to evaluate the areas that required necessary improvement.
METHODOLOGY
It is one of the important section in undertaking entire research activities in an effective
manner. Mainly, it includes various methods and techniques implement by the researcher with
the aim of acquiring reliable data and information about the research topic (Huang, Wu and
Zhang, 2019). By this, investigator can easily draw a valid conclusion. For better understanding,
there are some effective methods and techniques used by investigator to undertake the research
activities in a systematic manner:
Research philosophy: This section of research methodology is provide belief that is
related with the way in which data should be gathered, evaluate and used to tale final decision.
This can be effective for measuring the effectiveness of collected data and information that
contributes in improving the possibilities of attaining valuable outcomes at the end of the
research. It is divided into two methods such as positivism and interpretivisim research
philosophy. In current investigation, positivism will applied by researcher because it based on
social behaviour which can be evaluated in an objective way. The main focus of this method is to
analyse objectives in order to address the research problem in an effective way. Generally, it is
also help in analysing the quantitative information in order to determine the positive results to
make a authentic research.
Research methods: It is refers to the different tool that implement with the aim of
undertaking entire investigation more effective. Thus, it is crucial for investigation to select an
appropriate method so that researcher can easily analysis data on the basis of particular research
topic and area as well. It can be classified on the basis of two methods such as qualitative and
quantitative research methods. In this regards, quantitative method used to determine numerical
information and also required statistical tools to analysis collected data in an effective manner.
On the other side, qualitative method is related with the non-numerical information and also
focus on developing as well as establishing patterns to attain reliable outcomes (Dwesini, 2019).
For undertaking current investigation, research will use quantitative research method as it is
based on objective measurement and also assist in collecting numerical analysis of data by using
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different methods such as surveys, questionnaire, polls, interview, observation and many more.
With the assistance of this, researcher can easily take right judgement and draw a valid
conclusion at the end of the investigation.
Research approach: For undertaking an effective investigation, it define a plan and
procedures that used by the investigator at the time of collecting, analysing and interpretation of
data in an appropriate way (De Winne and et. al., 2019). Mainly, this section is based in the
nature of research problem that being addressed within the investigation activities. One of the
main purpose of research approach is to gather information in order to evaluate the issues of the
study in detailed manner. Along with this, it is based on two type of research approach such as
inductive and deductive. Or successfully undertake current investigation, deductive research
approach will be applied by the researcher as it concerned with the developing a hypothesis on
the basis of existing theory and at the same time also design an effective research strategy that
assist in testing the hypothesis. One of the major benefit of using deductive research approach is
to provide possibility to explain the casual relationship between variables and concepts as well.
Along with this, it also avoid risk and complete the entire research activities in short period of
time. With the help of this approach, researcher get logical and accurate information towards the
research topic.
Data collection: It is consider as an important process of collecting as well as measuring
different variables of interest within the research. In this, investigator evaluate the hypothesis as
per collected data and information. This will assist in accomplishing authenticate outcomes that
make overall research more effective and appropriate as well. It is divided into two methods such
as primary and secondary method of data collection. These methods are effective in collecting
valid and reliable information in an effective way. For undertaking this research, both methods
will be implement by the investigator as it help in gather detailed and numerical data to take right
judgement in attaining positive results. In this regards, primary method used to gather numerical
data directly from selected respondents as they share their views and opinion with investigator on
the basis of particular research area (Bake, 2019). It includes different sources of collecting data
like questionnaire, survey, observation, interview and many more. On the other side, secondary
method help in gathering detailed or in-depth information that assist researcher in evaluating the
accurate information. It consist different methods such as books, journals, articles, online articles
and many more. Mainly, researcher use primary data to prepare a structured questionnaire that
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includes various close-ended questions and also filled by selected respondents to analysis their
response. Furthermore, secondary methods of data collection support in undertaking an
systematic literature review that includes themes (Albayrak and et. al., 2019). As per this,
different authors present their views and opinion in order to evaluate the detailed analysis of
research objectives.
Data analysis: It is also an important part that summarizes all the collected data as it
includes the interpretation of data by using different equipments. In order to analysis quantitative
data, there will requirement for using analytical tool which is frequency distribution analysis. In
this, researcher will require create frequency table that assist in determining actual response of
respondents.
Sampling: For undertaking research, selecting a right sample size is important as it help
in gathering reliable information. It is classified on the basis of two techniques such as
probabilistic and non-probabilistic sampling technique. For selecting sample size for current
research, investigator will use probabilistic methods in which they select respondents as per
random basis in which participants get equal chances to be selected for providing their views and
opinion towards the research topic. By this, investigator chose 50 respondents who are the
employees of the company.
Alternative methods: Under this research, investigator use various methods to collect data
and information on the basis of research topic. As an alternative method, investigator will use
interview as it is an effective method for collecting reliable data (Al Karim, 2019). Mainly, it
includes open-ended questions asked from selected respondents to gather detailed information
about research topic. It is cost effective method through which researcher easily attain authentic
results.
Access and ethics: It is significant for investigator to follow all the ethical principles so
that each and every activities of research effectively completed. Along with this, researcher also
ensure that all the information of respondents will be confidential so that they can easily share
their views with researcher.
Research limitations: At the of undertaking research activities there are various
limitations that faced by researcher and also put negative impact over the end results. In this
context, insufficient time and fund are the major limitations in which researcher fail in collecting
relevant data. Thus, it is crucial for investigator to make an effective plan that includes all the
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necessary activities execute in the study. This can be contributes in attaining reliable results
within the investigation.
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REFERENCES
Books and Journals
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performance in Bangladesh perspective. International Journal of Entrepreneurial
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Albayrak, M. S. and et. al., 2019, July. Personalized training in fast-food restaurants using
augmented reality glasses. In 2019 International Symposium on Educational
Technology (ISET) (pp. 129-133). IEEE.
Bake, M., 2019. The importance of leadership and employee retention.
De Winne, S. and et. al., 2019. The impact of employee turnover and turnover volatility on labor
productivity: a flexible non-linear approach. The International Journal of Human
Resource Management. 30(21). pp.3049-3079.
Dwesini, N. F., 2019. Causes and prevention of high employee turnover within the hospitality
industry: A literature review. African Journal of Hospitality, Tourism and Leisure. 8(3).
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turnover in luxury hotels: Emotional intelligence as a unifying factor. Journal of Human
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job matches on employee turnover intention. European Journal of Training and
Development.
Kurniawaty, K., Ramly, M. and Ramlawati, R., 2019. The effect of work environment, stress,
and job satisfaction on employee turnover intention. Management Science Letters. 9(6).
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Lim, P. and Parker, A., 2020. Employee Turnover. In Mentoring Millennials in an Asian
Context. Emerald Publishing Limited.
Stamolampros, P., Korfiatis, N., Chalvatzis, K. and Buhalis, D., 2019. Job satisfaction and
employee turnover determinants in high contact services: Insights from Employees’
Online reviews. Tourism Management. 75. pp.130-147.
Teng, M. and et. al., 2019, July. Exploiting the contagious effect for employee turnover
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Tews, M.J., Michel, J.W. and Stafford, K., 2019. Abusive coworker treatment, coworker support,
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van Jaarsveld, D. D. and et. al., 2019. Unpacking the Relationship Between Customer (In)
Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce
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Online
Bleich, C., 2020. Top 10 Types of Employees Training Methods. [Online]. Available
through:<https://www.edgepointlearning.com/blog/top-10-types-of-employee-training/>.
Frost, S., 2019. The importance of training and development in the workplace. [Online].
Available through:<https://smallbusiness.chron.com/importance-training-development-
workplace-10321.html>.
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