Business and Digital Transformation: Challenges, Strategies, Report

This report examines the multifaceted aspects of digital transformation within the business environment. It begins by analyzing the focus of C-level executives on digital initiatives, emphasizing technology-driven innovations like payment tracking and business model enhancements. The report then delves into the impact of digital transformation on business operations, including customer relationship management, data management, and workforce skill development. Challenges such as technology support issues, system outages, and security concerns are addressed, along with strategies to mitigate these risks. The report also explores organizational resistance to change, the importance of a clear digital customer value proposition, and the effective use of customer data, including social media integration. The report concludes with references to provide a comprehensive understanding of the topic.

Report

Contents
Answer 1:.........................................................................................................................................2
Answer 2:.........................................................................................................................................2
Answer 3:.........................................................................................................................................3
Answer 4:.........................................................................................................................................4
References........................................................................................................................................4

Answer 1:
The focus of the C-level executives could be on the digital transformations where the major
focus is on the tracking of the payments, updating the details through the technology driven
innovation. The focus is on the organisation change through digital technologies and innovative
business models to improve the business success. This is helpful for the proper creation of new
business models, innovative products and the service (Westland, 2017). The meeting of the long-
term transformation objects between Australia and New-Zealand in the public and private sectors
will help in creating a unified strategy to digitize the key services and the business processes.
Here, the organisation needs to work over the steam and budget where the approach is for the
digital transformation and working over the ad-hoc projects. The integration of the long-term
strategy yields the transformation where the digital technology is for creating a top driven
strategy with the integration of multi-dimensional approach. The deployment for the business
and technology functions is set for the digital transformation by combining the digital
investments and working over the transformation of the projects.
Answer 2:
a. The business has an impact where there is a need to focus on the claims, and improving
the standards with the customer relationship, innovative products and the services.
According to SAP, it is important to focus on initiating the changes for the customer like
the retail and the public services (Bergman et al., 2016). The organisations also need to
manage the data and the other digital assets to improve the real-time business patterns
and the actions as well. The workforce is about the updating of the skills, data and the

tools which require a proper creation of a transformed business pattern. Hence, for this BI
modal approach has been implemented for faster delivery.
b. The IT strategy must focus on the payments and the management of the data with the
digital assets. This will also include the detailed check in the private and public sector for
Internet of Things devices with improvement in the real-time business. The
transformation is also to make claims related to tracking the payments or updating the
details through the app or the banks who are working over the launching of the mobile
payment services (Ananth et al., 2016). The challenge is to strike a balance in the
organisation with maintaining a gain to access the skills to support the bi-modal structure
with the transformation of the initiatives. The vendor organisation need to get the front
foot to help the companies for the digital transformation.
Answer 3:
a. There are issues with the support of technology where there is a need to focus on the
functions with corresponding the hardware device for the applications
b. The system outage is another major issue where the digital investments are stored in the
cloud for the different business servers and as a result, the organisations are not able to
process the payments as well (Lipton et al, 2016).
c. The security issues where the customer information is not encrypted or protected. For
this, the companies need to focus on the different factors which could avoid the problem
of security failure.
d. The investments are made for building functional digital wallet application with proper
maintenance, updates and fixes that have been associated to it. There are software

standards with the hardware support in the stores which leads to the comparative
increment in the costs.
Answer 4:
a. The organisations resistance to change will impose challenges with the roles and the
identity. Hence, it is important to focus and manifest the different ways for the success of
company future.
b. There is no clear vision for the digital customer value proposition. It is important to set
the objectives that are for the vision, execution of the company. With this, the companies
need to take the stock of the assets with properly understand the needs of the customer
and demands of them (Gupta, 2017).
c. The ineffective gathering and the leveraging process of the customer data leads to the
tree. But the social media stories also have a major effect on the gathering, storing and
the leveraging process. It includes the organisations that work for the customer
interactions with no clear way to pull them together.
References
Ananth, S. and Singh, C., 2016. Creating an enabling digital ecosystem: issues and challenges in
financial inclusion.
Bergman, R. and Bergman, R.C., 2016. System and method of coupon redemption with automated
proceed investment. U.S. Patent Application 15/281,921.
Gupta, B.S., 2017. E-Wallet: Challenges for Rural Market. PARIDNYA-The MIBM Research Journal, 5(1),
pp.36-46.

Lipton, A., Shrier, D. and Pentland, A., 2016. Digital Banking Manifesto: The End of Banks?.
Massachusetts Institute of Technology.
Westland, J.C., 2017. Methods to Assess the Value of New Technologies: the Case of Consumer
Sentiment Towards Digital Wallet Technology. Data-Enabled Discovery and Applications, 1(1), p.2.