BMP4006 People and Performance: Recruitment Report for Crystal Travel

This report is a comprehensive analysis of Crystal Travel's recruitment strategy for a Business Travel Consultant, as part of a BSc (Hons) Business Management module. It includes a job description and person specification, a job advert, and a detailed recruitment plan. The report also outlines a three-month staff development plan for the new hire and provides a rationale for all the choices made in the design of these materials. The analysis emphasizes the importance of selecting a candidate with strong customer service skills and the ability to understand customer needs, along with effective communication and problem-solving abilities. The recruitment strategy focuses on attracting skilled candidates through attractive job postings and structured interview processes. Furthermore, the report highlights the significance of technological advancements and marketing in the travel industry, and the role of a travel consultant in maintaining brand image, sales, and customer satisfaction, while also mitigating risks and managing supplier relationships.

BSc (Hons) Business Management
BMP4006 People and Performance
Assessment 2
Recruitment Documents
Semester 2
Submitted by:
Name:
ID:
0

Contents
A job description and person specification for the
Business Travel consultant p
A job advert to help you in recruiting the Business Travel
consultant p
A plan outlining your recruitment strategy for obtaining the
best candidate p
A three-month staff development plan for the new starter
p
Rationale for all the choices that have been made in the
design of the above materials (1500 words) p
References p
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Introduction
The activity of recruitment in the firm is associate with the selection the
individual who have all the skills and ability to perform the task in the best possible
way. In this process of the company, there are various distinct activities has been
associated, which altogether help in gathering the information about thr person who
applied for the job in the company (Lee, and Mao, 2020). On the basis of these
information company will further move towards the hiring of the selected candidate.
This given report is about the Crystal travel who is looking to hire a business
consultant and for this company is opting the best method for the recruitment activity.
This report also explains the different ways through which company can construct
the plans for the improvement in the performance of the employees.
A job description and person specification for the
Business Travel consultant
In order to hire the right candidate for the particular job role, it is important to
find out different kind of responsibilities which are expecting by the management of
Crystal travels for the business travel consultant. The person should have that ability
through which he or she can understand the wants of the customers. This will help in
selecting best tourism package and works in improving the experience of the
customers. On the other hand, it is necessary for the consultant to convey the right
and truthful information regarding their journey ir the services which Crystal travel is
planning to offer (Nikula, and Kivistö, 2018). Company take care about the required
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skills for example, to communicate well with the customers and have potential to
tackle the critical situation in time of need. The consultant must be skilled in
presenting and giving the work before the set timing of the company. So, these are
the certain duties towards which the business consultant is obliged. It is important for
him to have the competency to interact well with the customers and understand their
requirements which they are expressing for their travelling plans.
A job advert to help you in recruiting the Business Travel
consultant
Crystal travel can work in preparing the advertisement which will contain all
the relevant information. With this company is able to make the availability of
appropriate candidate for the position. In this Crystal travel should mention the
benefits which company will supposed to provide the consultant (Paez, and Heo,
2020). This advert should focus on making the proper knowledge in respect to the
works which needs to be done by the consultant. Company can add the travelling
opportunities and proper salary package, along with various other commission which
could be offer by the Crystal travel for the consultant.
A plan outlining your recruitment strategy for obtaining the
best candidate
The top most priority of the company is to hire the skilled and trained
employee for the functioning of the travel business. It is only possible when company
concentrate on adopting the right plan of action for selecting the consultant. By
presenting the attractive post which will depict the demand of the company, in order
to enhance the growth and prosperity in the travel industry. Crystal travel can
construct the better procedure for taking interview of the candidate, it is mandatory to
provide full cooperation to the individual (Reese, Gilmartin, and Smathers, 2021). In
addition to this company should provide the complete details in respect to their
demands from the person whom they are looking for the position of travel consultant.
A three-month staff development plan for the new starter
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The main objective with which company is preparing this plan is to bring the
efficient skills and talent in the activities of the employees. This plan will be
distributed in different phases that will be named as the certain challenges which are
currently prevailing in the Crystal travel. After this company will focus on analyzing
each complexity of the management and through this a suitable technique formed.
This will result in proper identification of the methods through which company has
started this development plan in the administration (Upadhyay, and Khandelwal,
2018).
Rationale for all the choices that have been made in the
design of the above materials
In travel industry one of the crucial things is to maintain that kind of
management whose overall working rely on the fact to provide the best service to the
customers. Crystal travel wants to generate such strategy that direct towards the
accomplishment of the goals which are formed by the management. In the business
institution it is necessary to have the correct work force as it will give the opportunity
to get the customers for the booking of the travel. As Crystal travel is planning to hire
the travel consultant for the business, so there are few factors which should be
consider during this procedure. A travel consultant is the person who will give the
complete guide and supports in assisting the best travel package for the customers.
There are distinct types of responsibilities which are assigned to the consultant and if
he has the suitable skills to work in this field, so company have the possibility to get
the success in this industry. Consulting is that branch of tourism sector which will
help deciding the packages and places for the customers in the most affordable
prices (Landay, and DeArmond, 2018). There are lots of benefits which could be
offered to the company itself and all the set customer base. Travel consultant in
Crystal travel will act like a professional who will make the right set of advice that will
govern the all type of operational activity. It will also give the various different ways
that might create innovative ways by which management embrace the smooth
functioning and provide the best mode through which company can generate the
profits. A travel consultant helps in constructing such strategy through which a
proper management of time can be done. If there is some kind of wastage in the
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business firm related to the timing and duration, this can hamper the efficiency of the
work presentation. With involvement of a business travel consultant in the decision-
making criteria, there are lots of various creative changes which could be embraced
by the overall administration. And these new modification of Crystal travels is very
important to identify the correct path that will drive the company’s functioning
towards the desired goal. Apart from all of this above discussion which have been
conducted on the selection of travel consultant, technology is another crucial aspect.
In current situation, technological advancement in any business industry results in
smooth operations of all the departments. Automation facility is the suitable for the
involvement of technology in the field of tourism. A travel consultant is the one who
knows that how to utilize this kind of advancement for the benefits of the company.
By embracing the all-technical facilities in the administration of Crystal travels, will
assist in bringing the positive rise in the travel business (Jooss, Conroy, and
McDonnell, 2022). A consultant is bounded by various obligation that are essential
while performing any new changes or alteration for the betterment of the
organization.
Some other work requirements which could be fulfilled by the Crystal travel
with the recruitment of the travel consultant. For the growth and acknowledgement of
the business in this mass market, brand is the essential instrument. If the
organization has desired brand image or value, then it opens several ways through
which company can welcome the profitable plans or schemes in the operational
activity of the firm. A business consultant makes this brand related working quite
simpler, as he works on examining the various fields that are crucial for the tourism
industry. With this evaluation management get to know about the areas that are
currently trending in the business industry. This will guide in adopting all these trends
in the functional area of the company. Crystal Travel surely knows about this quality
of travel consultant, that is why they emphasis on finding out the best recruitment
plan of action, because it will give the right base of the candidate. With this hiring
team will analyze the set of qualification which is refereed by each individual during
the submission of their documents. Another business department which is about the
sales of the services or any product which are offered by the company to its
consumer base. It should be known by any other business institution, that sales in
the management is only way through which all the profits and revenue generate. By
taking care of the sales activity, Crystal travel can achieve the enough information
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regarding the quality of the services. As the increase in the presence of the
customers towards the Crystal travel shows that they are fully convinced with
offerings of the company. On the other hand, if there is some kind of decline in the
sales structure of the business then this will represent the lower satisfaction of the
consumers. So, it has been clear with this that sale of the company depends on the
standard and options which are availed by Crystal travels. Along with this, Business
consultant also focus on the development of the right marketing actions to upgrade
the number of the customer with management. Marketing helps in providing the
information of the business offering through different platforms (Dominique-Ferreira,
Rodrigues, and Braga, 2022). In Crystal travels, consultant will identify the right
medium to promote the operations and other activities among the customers who are
living in different regions. Consultant will act according to demand of the external
environment in the travel and tourism industry, he will examine the techniques or
methods the marketing and use the suitable one. He will also advice the
management about the new changes that are currently prevailing in the firms of
travel industry.
Another features which will make this recruitment study more relevant is that a
travel consultant has the capability through which he can formulate the beneficial
plans for Crystal travel (Holloway, Bain‐Donohue, and Moore, 2020). It will enhance
the good set of schemes, which company can offer to the customers and convey
them the profitable side of these planning. Travel consultant helps in bearing the
burden of competition and other issues which are time to time observed in the travel
industry. Travel consultant provide different solution to handle such pressure in the
market. Offering the services regarding the availability of transportation which could
create ease in the travelling will reduce the tension of the customers and indirectly it
helps in declining the confusion of the consumers towards the offerings of Crystal
travel. With help of this recruitment evaluation, Crystal travel will know about the
distinct aspects which will support in building the great satisfaction of the customers
with the holiday packages and travelling bookings. Numbers of risky factors which
revolves around the travel industry such as preferences of the consumers for the
location, facilities and climatic situation may affect the working of the company. As it
will force the different unwanted changes in the structure of the business. Here,
business consultant makes sure that such risk factors must not hamper the activity of
the Crystal travel as it can create the loss and failures of management. Talking about
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the control of the supplier in the business function of Crystal travel, then they are
responsible to provide the items which are related to the carrying out the other
activity (Bongard, 2019). With this travel consultant helps in maintain the better
coordination with the suppliers of the company. So there are numerous motives due
to which this report has been conducted, it gives the optimum piece of advice to
Crystal travel for hiring the travel consultant and what kind of strategy company can
take into consideration while doing all these activities.
Conclusion
In the conclusion of above given report, recruitment and hiring policy of the
company works in selecting the best candidate for the betterment of the procedure. It
also helps in designing the efficient set of employees who are always ready to give
their best towards the success of the business. With the help of this report, a
statement has been given which has explained the role of job description in the
procedure of the recruitment and how it will help in determining the qualities of the
candidate for the post in the business institution. In the end, it has evaluated the
reasons which governs the all requirements of the company in the hiring procedure
of the company.
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References
Bongard, A., 2019. Automating talent acquisition: Smart recruitment, predictive
hiring algorithms, and the data-driven nature of artificial
intelligence. Psychosociological Issues in Human Resource
Management, 7(1), pp.36-42.
Dominique-Ferreira, S., Rodrigues, B.Q. and Braga, R.J., 2022. Personal marketing
and the recruitment and selection process: Hiring attributes and
particularities in tourism and hospitality. Journal of Global Scholars of
Marketing Science, 32(3), pp.351-371.
Holloway, P., Bain‐Donohue, S. and Moore, M., 2020. Why do doctors work in rural
areas in high‐income countries? A qualitative systematic review of
recruitment and retention. Australian Journal of Rural Health, 28(6),
pp.543-554.
Jooss, S., Conroy, K.M. and McDonnell, A., 2022. Discretion as a double‐edged
sword in global work: The perils of international business travel. Human
Resource Management Journal, 32(3), pp.664-682.
Landay, K. and DeArmond, S., 2018. Recruitment process outsourcing and recruiter
and hiring firm characteristics: A two study investigation. Journal of
Personnel Psychology, 17(4), p.183.
Lee, S.W. and Mao, X., 2020. Recruitment and selection of principals: A systematic
review. Educational Management Administration & Leadership,
p.1741143220969694.
Nikula, P.T. and Kivistö, J., 2018. Hiring education agents for international student
recruitment: Perspectives from agency theory. Higher Education
Policy, 31(4), pp.535-557.
Paez, O.O. and Heo, D., 2020. Exploring knowledge coordination in a distributed
and highly interdependent knowledge firm: A case study of Thai
Destination Management Company. In ISPIM Conference
Proceedings (pp. 1-14). The International Society for Professional
Innovation Management (ISPIM).
Reese, S.M., Gilmartin, H. and Smathers, S., 2021. Challenges and opportunities in
recruiting, hiring and training infection preventionists across facility
settings. American Journal of Infection Control, 49(8), pp.973-977.
Upadhyay, A.K. and Khandelwal, K., 2018. Applying artificial intelligence:
implications for recruitment. Strategic HR Review.
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