Business Travel Operations: Customer Itinerary and Travel Analysis

This report analyzes business travel operations, presenting detailed customer itineraries for two clients. It includes flight details (carriers, flight numbers, departure and arrival times, and class), accommodation details (hotels, check-in/check-out dates, and basis), and additional services like private car hire and travel guides. The report also provides cost breakdowns, including net rates, travel agent commissions, and total costs in both GBP and USD, along with currency conversion rates. Additional information covers travel regulations, visa requirements for the USA, medical advice, and foreign currency considerations. The report emphasizes the authenticity and reliability of the flight and cab services, hotel amenities, and the importance of providing comprehensive travel information to clients.

Travel & Tourism - Business
Travel Operations

Table of Contents
Customer 1.......................................................................................................................................1
Summary Itinerary Sheet.............................................................................................................1
Detailed itinerary.........................................................................................................................1
Customer 2.......................................................................................................................................2
Summary Itinerary.......................................................................................................................2
Detailed itinerary.........................................................................................................................3
Additional travel information..........................................................................................................5
Screenshots of websites...................................................................................................................6
Justification to the report.................................................................................................................9

Customer 1
Summary Itinerary Sheet
Travel details
Flight
Numbe
r Carrier From To Class Depart Arrive
Outbo
und LH2513 Lufthansa
Birmingha
m
Hambur
g Business
05 Feb
2018,
6:00
AM
05 Feb 2018,
14:30 PM
Outbo
und
LH23/3
2A Lufthansa Hamburg
Birming
ham Business
10 Feb
2018,
15:00
PM
10 Feb 2018,
22:40 PM
Accommodation Details
Hotel Check in
Check
out
No. of
nights Basis
Smokin
g
Hotel Mercedes
Hamburg
05-Feb-
18
07-Feb-
18 2
Bed and
breakfast No
ibis Berlin Neukölln
07-Feb-
18
10-Feb-
18 3
Bed and
breakfast No
Detailed itinerary
Itinerary Content
Name of the
client Customer 1
Date of travel 05-Feb-18
Itinerary Details Net rate
Travel
Agents
Commission
Source of
website
Flight Details
 Lufthansa
423 465.3 Thomas Cook
 Business class
 Departure at 6:00
AM and arrival at
14:30 PM,
 2 Pc baggage
1

 Intermediate stop
at Munich
 Lufthansa
447 491.7 Thomas Cook
 Business Class
 Departure at
15:00 PM and
arrival to the
destination at
22:40 PM.
 2 Pcs Baggage
 Intermediate stop
at Frankfurt
Transfer Private Car Hire 1517.18 1593.039
Accommodation
Address location
Steindamm 51, 20099
Hamburg, Germany 43.37 44.2374 Thomas Cook
Jahnstraße 13, 12347
Berlin, Germany 123.2 125.664 Thomas Cook
Additional
services
Travel guides and
other miscellaneous
expenses
250 252.5
Thomas Cook
Cost of travel 2553.75 2972.44
Business travel agent booking charges 59.44
Total cost plus booking (GBP) 3031.89
Total cost plus booking (USD) 4123.37
Currency conversion rates 1.36
Customer 2
Summary Itinerary
Travel details
Flight Carrier From To Class Depart Arrive
2

Number
Outbound DL
9472
Delta
Airlines
London John F
Kennedy
Business 06
March
2018,
6:30
AM
06 Mar
2018,
13:09
PM
Inbound DL 430 Delta
Airlines
John F
Kennedy
Washington Business 08 Mar
2018,
11: PM
09 Mar
2018,
00:15
AM
Inbound UA560 United
Airlines
Washington John F
Kennedy
Business 17 Mar
2018,
16:20
PM
18 Mar
2018,
5:45 PM
Outbound DL 402 Delta
Airlines
John F
Kennedy
London Business 19 Mar
2018,
21:30
PM
20 Mar
2018,
08:45
PM
Accommodation Details
Hotel Check in Check out
No. of
nights basis
Smok
ing
Wyndham New Yorker
6th March
2018
8th March
2018 2
Bed and
breakfast No
Four Points by Sheraton
Downtown Seattle Center
08 th
March
2018
12 th
March
2018 5
Bed and
breakfast No
Holiday Inn
12th March
2018
15th march
2018 3
Bed and
breakfast No
Wyndham New Yorker
15th March
2016
16th March
2018 1
Bed and
breakfast No
Detailed itinerary
Itinerary Content
Name of the client Customer 2
Date of travel 06th March 2018
Itinerary Details Net rate
Travel Agents
Commission
Source of
website
Flight Details  London to John F
Kennedy
 Delta Airlines
 Business class
 Departure at 6:30
3326 3658.6 Thomas
Cook
3

AM and arrival at
13:09 PM,
 2 Pc baggage
 Intermediate at
Amsterdam
 John F Kennedy to
Washington
 Delta Airlines
 Business class
 Departure at 11:35
AM and arrival at
00:15 AM,
 2 Pc baggage
 Intermediate at
San Francisco
1300 1430
Thomas
Cook
 Washington to
John F Kennedy
 United Airlines
 Business class
 Departure at
16:20 PM and
arrival at 05:45
PM,
 2 Pc baggage
 Intermediate at
San Francisco 1046 1150.6
Thomas
Cook
 John F Kennedy to
London
 Delta Airlines
 Business class
 Departure at 21:30
4434 4877.4 Thomas
Cook
4

PM and arrival at
08:45 AM,
 2 Pc baggage
Private car Hire 236 247.8
Transfer
Accommodation
Address location
Wyndham New
Yorker, 481 8th Ave,
New York, NY
10001, USA 165
168.3
Thomas
Cook
Four Points by
Sheraton Downtown
Seattle Center, 601
Roy St, Seattle, WA
98109, USA 184.42 188.1084
Thomas
Cook
Holiday Inn,
Philadelphia 215.63 219.9426
Thomas
Cook
Wyndham New
Yorker, 481 8th Ave,
New York, NY
10001, USA 77.17
78.7134
Thomas
Cook
Additional services
Travel guide and other
miscellaneous
expenses 250 252.5
Cost of travel
11234.2
2
12271.9644
Business travel agent booking charges 245.439288
Total cost plus booking (GBP) 12517.40369
Total cost plus booking (USD) 17023.66902
Currency conversion rates 1.36
Additional travel information
The suggested flights for travel are Delta Airlines, Lufthansa, United Airlines etc. these
flights take care of all the important amenities for the travellers. Yet there are some important
aspects that is required to be considered by the traveller as well. Fluctuations in the weather and
degree of temperature, the traveler must be fit enough to travel around. Further, the regularity
medicines are required to be taken handy b the person.
Every country has their own visa regulations. Hence, before flying to outbound destination,
the traveller must have visa for that country and a valid passport with all the important details
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mentioned in it. The regulations in USA for visa application state that it is important to fill all the
details of online form DS160 and get the confirmation page. The passport that is carried by the
travellers must be valid for next 6 months from the dates of departure to USA. Visa must contain
at least two blank pages for visa stamp in the visa pass book. The person also has 1 passport size
photograph without any glasses and must also not have any cloth on mouth that can cover any
significant part of the face. Fees for US visa application is $160 which is not refundable.
Available payment options for the same is, the individual can visit to the embassy and pa through
cash or demand draft.
Medical advice extended by Thomas Cook is that A carer travel with the individual who do
not fulfil the requirements of department for transport definition of self-reliance. Further, the
customer must be comfortable in breathing, medicating, communicating, toileting and feeding.
Some of the customer are also required to get fitness to fly certificate so that they can get the
authorization to travel. Little extra assistance is given by Thomas Cook for aging and disability.
Thomas cook does not permit smoking in his flights. The flights are all equipped with
medical emergencies for example defibrillators for heart failure which automatically analyse the
condition with the help of rhythm of heartbeats. Other important aspects such as, seat belt,
controlled alcohol consumption etc, is taken care of the crew of flights. Moreover, all the
important aspect regarding health is considered by the well-trained crew members of the flight.
Details of foreign currency must also be kept in handy by the travellers. The traveller
must be aware of the exchange rate as per his or her home country charges. It makes the
transaction in the foreign country easy. The current of USA happens to be in dollar. The
exchange rate in terms of 1 Great Britain Pound is 1.36 USD. It shows that any charges render in
that country will be done in the form of US dollar. It also ensures that adequate amount of cash is
carried by the traveller to meet his expenses at the time of travel to other country. A certain
amount of transaction fee is charged if one is using his home country card in the host country.
Hence, generally people tend to opt for cash while travelling. The money can be exchanged at
embassies and other centres which are made authorized by the government of the country.
Screenshots of websites
6

7

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Justification to the report
All the flights that have been taken in the itinerary are authentic and reliable. Moreover,
there are lesser chances of delay in the flight unless and until the weather is not right. Further, the
duration of the flight has been considered based upon the requirements of the client. Delta
Airlines, United Airlines and Lufthansa are considered to be the companies who themselves have
been quite enthusiast in delivering the services.
Further, Cab services that are considered for the clients is also reliable and can manage
according to the flexibility of the time as well. Moreover, these companies have various cabs
running in different cities of Australia and USA where they tend to provide services to their
client and help them in travelling from one city to another within the country. All the necessary
equipment will be available in the car such as, music system, Air condition, comfortable seating.
Moreover, equipment with respect to safety will also be available for better delivery of services
to the customers.
Further, all the hotel rooms can have early check in facility as well in case the flight of
the client is going to land early morning in the city. Moreover, the hotel rooms are well
equipment with all the basic and luxurious amenities where one can reside comfortably.
9

Another important aspect that of considered while preparing the itinerary is that all the
requires are delivered to the client in a well-defined manner. Hence, all the steps have been
considered while deciding specifications. Both the clients required bed and breakfast both.
Hence, it has been considered. Moreover, exchange rate has been taken as per the current rate as
on 06th January 2018. However, the rates and cost of travelling and hotel can change as per the
market exchange rate of the foreign currency.
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