Business United: Organisational Communication Report and Analysis

This report provides a comprehensive analysis of organisational communication, focusing on the case study of Business United. It begins with an introduction to the importance of effective business communication and its impact on organizational success. The main body of the report delves into various theories of organisational communication, including Weber’s classical theory, Tompkins and Cheney’s theory, and Deetz's managerialism theory. It then identifies and examines the common barriers to communication, such as physical, emotional, and language barriers, faced by Business United. Following this, the report outlines and discusses nine key strategies to overcome these communication barriers, including clarifying ideas, considering the receiver's needs, consulting stakeholders, and ensuring proper feedback. The report concludes with recommendations for Business United to improve its communication system, emphasizing transparency and good listening practices, and highlights the importance of effective communication for reducing disputes and enhancing employee engagement. The report also includes a detailed reference list of academic books and journals to support its analysis.

Organisational
communication

Table of Contents
Organisational communication.......................................................................................................1
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Theories of organisational communication.................................................................................3
Barrier of communication............................................................................................................4
Strategy to overcome barriers......................................................................................................5
RECOMMENDATION...................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Business communication is most effective tool that must adopt by the each communication
as it delivers effective flow of communication or valuable information from one department to
another. This will help business to grow their earnings and profit revenue at very high level. The
effective form of business communication improve the efficiency level of managerial function.
This will enhance overall relation and morale of the workforce participation. This will leads to
cordial industrial to manage relationship among the company environment. It also raise the
effective leadership that manage business activity (Chen, 2017). It ensure proper flow decision
making so that important message will effectively communicate in promptly way. Without
proper flow no management function will regulate in organised way. The chosen organisation in
this report Business United. The report aims towards detail of organisational theory
communication. The report examine barrier of communication at business United. Along with
this it includes company strategy to overcome the barriers.
MAIN BODY
Theories of organisational communication.
The organisational theory of communication is most important field that is widely grown up
in respect of immensely scope. This will rise overall cooperation through effective management
business activity (Chou and et.al., 2019). The organisational communication leads to indeed as
well as essential aspect to facilitates corporation around the globe. That is why it will determine
complete success of company. The Business United must ensure proper flow of communication
by adopting these types of organisation theories of communication.
 Weber’s classical organisational theory-This type of communication theory is widely
accepted that is Max. Weber so that it will leads to adopt pioneer study in respect of
organisation. This type of theory is one bureaucratic organisation so that structure of
communication must ensure proper meaning of communication in the process of
communication. The theory of weberian manage organisation communication while

defining proper roles as well as responsibility so that communication will leads to the
structure in hierarchical order in clear manner. Through this no confusion will spread
around from the top to bottom message without application of then rigid communication
so that each employee will contribute and follow roles and responsibility. This will help
Business United to allocate work activity as per the ability to determine prominence
merit.
 Tompkins and cheney’s theory-The theory of Tompkins leads to control of
organisational in respect of extension by applying to the bureaucratic more to amorphous
mode (Hati, 2019). This type of theory ensure four types of control so that organisation
can empower in the form of technical, bureaucratic as well as concertive. These control
leads to progression by appliying this model to control overall level of communication.
This will aids in fulfilling real purpose of control to envisaged proper control of
communication.
 Deet’z managerialism theory-The norms of organisation are continuous changing and
affect the level of communication. This type of theory fixed notion within organisation in
respect of taking account of the democratic aspiration so that power centres while
combining facts while indeed of improving communication towards to evolution of
control communication.
Barrier of communication.
Business United faces lost of communication barrier that impacts its overall level of
profitability along with its revenue rate.
 Physical barrier-The communication barrier of physical barrier act as a most essential
barrier that Business United face while communicating message effectively. This will
cover barrier such as social distancing, deskless nature of work, remote work , closed
office doors etc (Hermes and et.al., 2018). Some times organisation face physically
separate from the areas while working in large organisation.
 Emotional barrier- The emotional barrier also affect the level of communication in the
organisation. This will count of emotions generated with the reference of mistrust as well
as fear. That is totally connected the employee feeling in respect of emotional barrier that
restrict its performance towards company progress. Some times employee may feel the

vulnerable if it hold back the communication. This will determine roots in respect of
emotional mistrust.
 Language barrier-It is mainly refers as barrier that how employee can communicate in
the form of verbally as well as non verbally. As most of the individual employee belongs
to the different culture and language so they found difficulty while communication proper
flow of communication in the organisation (Mutonhori, 2018). Most of the time language
act as a unfamiliar without buzz word such as jargon. The doubler meaning words also
create lots of issue while communicating important issue.
Strategy to overcome barriers
There are nine communication strategy that aid in overcoming the communication challenge
during the workplace of Business United.
 Clarify idea-In organisation, employee who sending communication must be clear in
their own thoughts and message as it must recognise overall objective of the message so
that they can arrange proper order of communication.
 Communicate as per need of reviver-The sender of the message must communicate in
a proper organized structure and not follow as per its own ability so that it will not affect
the understanding level of commutation of the receiver. The mind set of the receiver
must be properly recognize with the environment of organization.
 Consulting-When the planning of the organisation is communicate that is totally
concern with the suggestion so that they can invite the person while fulfilling the
purpose of communication level (Ruck, 2019). This will manage time concern of
communication so that each communication for the success of company.
 Aware of language- The communication of the sender must look after the message in
more cleared and organised format in the proper format language. The tone of message
communication so that this will injure towards the sentiments from the receiver. The
message of optimum communication to the use of technical words most not be
implemented.
 Convey things of help-The message of communication with subject matter that help the
receiver with duly interest in respect of effective communication while dealing in the
keeping mind situation of the receiver so that communication will take place.

 Ensure proper feedback- The ultimate purpose in respect of Feedback must be
examined so that proper message and the meaning must be understand by the receiver.
When face to face communication the receiver must examine the reaction in more
appropriate way with proper understand. In written form of communication proper
feedback is essential that remove all types of barrier.
 Consistency of message-The message which is send to the receiver not be in the form
of self contradictory as it will ensure proper message, objective, policies, technique,
programme. When exclusive message is deliver in the organisation must mention the
purpose of change otherwise will create lots of confusion in the environment.
 Follow up communication- For making more effective and efficient level of
communication leads to proper management must be regulate by reducing weakness of
the organisation communication system. Through this they can recognise stress that
may generate in the formal as well as informal communication so that all work be done
in more appropriate way. So that organisation must leads to the effective manner for
appropriate communication.
 Good listener- If organisation wants their communication system then they must focus
upon the strategy of good listener. Here both the perspective will leads to essence of the
effective good active listener while communicating. Point of view is most essential as
they have to pay attention towards the patience level as well as positive nature. This will
ensure proper flow of information must be regulate good listener.
RECOMMENDATION
The influencing communication in respect of communication system organisation at the
workplace will leads to reduce more type of dispute among Business United and management.
While operating business, owner must communicate in more advance way so that they can
increase the sale while communicating proper message will reduce the chance of
misunderstanding among business client and activity. The employee of the Business United must
incorporated into applying business technique as well as strategy to enhance communication in
the workplace so that proper communication will implemented during the policies with the
proper application of the management. Business United must focus upon the transparency so that
all employee can easily communicate bin form of loyalty and increase retention rate with
encourage of communication system.

CONCLUSION
From the above report it has been concluded that company must ensure proper flow of
communication so that they can successfully deliver valuable mission and vision of the company
to their employee and target audience. Company must adopted proper strategy so that they can
easily overcome from the barrier of communication as per organisation structure and policy. This
will deliver better decision making for company progress. For that they first need to analyse the
barrier of communication. This will ensure company smoothing with effective flow of working.
This will ensure proper flow of working that easily manage all type of managerial function
through appropriate coordination. This will promote the level of industrial peace with effective
promotion. This will act as vital role that ensure appropriate performance in order to understand
quick decision making while understanding important message. It will improve
misunderstanding as well as frustration so that poor communication will not facilitates.

REFERENCES
Books and Journals
Chen, L. ed., 2017. Intercultural communication (Vol. 9). Walter de Gruyter GmbH & Co KG.
Chou, C.M and et.al., 2019. Factors influencing teachers’ innovative teaching behaviour with
information and communication technology (ICT): the mediator role of organisational innovation
climate. Educational Psychology, 39(1), pp.65-85.
Hati, S.R.H. and Idris, A., 2019. The role of leader vs organisational credibility in Islamic social
enterprise marketing communication. Journal of Islamic Marketing.
Hermes, L.C.R and et.al., 2018. Proposition of a systematics to qualify the cross-functional
collaboration through the organisational communication for the development of
services. International Journal of Business Innovation and Research, 17(3), pp.320-341.
Mutonhori, O., 2018. An assessment of the relevance of organisational communication to
organisational effectiveness: The case of Unifreight (2005-2011).
Ruck, K., 2019. Internal communication and the associations with organisational purpose,
culture and strategy. In Exploring Internal Communication (pp. 3-13). Routledge.