Analyzing Communication in Tourism: A Business Writing Essay

This essay provides a self-assessment of communication skills within the context of the tourism industry, specifically analyzing a conversation with an Uber driver in India. It identifies assertive communication as the primary style used, detailing its characteristics and benefits. The essay also explores barriers to effective communication, such as unfamiliarity and gender-related communication challenges, and suggests strategies for overcoming these barriers through increased interaction and mindful communication practices. The importance of respect and politeness in fostering better communication skills is emphasized. Desklib offers more solved assignments for students.

Running head: BUSINESS WRITING FOR THE TOURISM INDUSTRY
Business Writing for Tourism Industry
Name of the Student
Name of the University
Author Note

1BUSINESS WRITING FOR THE TOURISM INDUSTRY
Self-assessment
This assessment is about th audio in which I have communicated with Mr. Ravi who is
the Uber driver back in India. I have communicated with him for several minutes to know the
details about him. I have found out several things throughout my conversation. I had called Mr.
Ravi to thank him for the things he had done for me. He had been a great helping hand for me
over in India. This audio recording has revealed the circumstances in which he had helped me.
Now I have started a job in Canada and this is quite a hardworking job indeed. I have come
aware of several facts indeed. I have realized that the communication style is very much
important while speaking to someone else. I had been very cautious while listening to what he
said. I did not interrupt in his words while he was talking. It could have been a disrespect to him
as well.
Communication style
The different communication styles have a deep impact on the minds of the listeners.
While a person is communicating with another person whether in phone or face to face, he or she
might address to the questions very much directly (Baym, 2015). This would be very much
problematic if the listener and the speaker cannot communicate with each other properly. There
are several personal communication styles that have to be addressed in this paper. Some of the
important personal communication styles are Assertive, Aggressive, Passive- aggressive and
passive communication. These communication styles are very much important in order to
address the issues in the communication between two persons (Baym, 2015).

2BUSINESS WRITING FOR THE TOURISM INDUSTRY
In this scenario, the personal communication style that has been followed is the Assertive
communication style. The basic features of the Assertive communication style would be
discussed in the next segment.
The Assertive communication style lets the speakers to clearly communicate all the
things with the listeners. The speakers can express all their feelings very openly indeed. The
speakers can say whatever he or she feels right to do (Ceravolo et al., 2012). The speaker can
address the right things at the right time but they do not violate the rights of the other people. The
speakers can express their views and can state everything with proper clarity. The speaker can
address all the important things in ‘I’ statements. The speakers can communicate with respect for
others as well. The speakers can communicate with the listeners as the listeners can listen to the
things very cautiously (Ceravolo et al., 2012). The speaker can feel to be very much connected to
other people as well. I have felt connected with Mr. Ravi as well in this context. He has been a
great help for me in India so I have thanked him with the utmost respect. I have also asked about
his family and the job he does. This has catered to the needs to show respect to Mr. Ravi. These
are the reasons as to why I think this falls under the Assertive communication style.
Barriers to assertive communication
While I have been communicating with Mr. Ravi over the telephone, I have felt that I was
not that much familiar with the person himself when I was talking to him face to face. This is one
of the most important communication barriers for I was not able to communicate with him with
such simplicity when he was in front of me. I have discovered that I am very weak in
communicating with people on face. I have also realized the fact that I have been very weak in
communicating with women. I cannot talk properly with women as I have not done it many

3BUSINESS WRITING FOR THE TOURISM INDUSTRY
times in the past. There are certain issues regarding the communication with the people opposite
gender for me. These issues have to be will put a negative impact on the people whom I am
communicating with. If I somehow behave badly with a woman, this will be very much
problematic for my reputation indeed.
Ways to resolve the communication barriers
There are certain ways by which I will be able to cover up my communication barriers.
As I have the assertive communication style, I must follow the ways by which these
communication barriers can be overcome. I would like to converse with all the people from both
the genders and from all the strata of the society so that I can build good communication skills
with almost everyone. I must learn to show respect and politeness while I am talking with
someone. I should not interrupt while the other is talking. I should listen to everything with
everyone very carefully and find out the ways properly to mitigate all the issues.

4BUSINESS WRITING FOR THE TOURISM INDUSTRY
References
Alberts, J. K., Nakayama, T. K., & Martin, J. N. (2015). Human communication in society.
Pearson.
Baym, N. K. (2015). Personal connections in the digital age. John Wiley & Sons.
Broadbent, D. E. (2013). Perception and communication. Elsevier.
Ceravolo, D. J., Schwartz, D. G., FOLTZ‐RAMOS, K. M., & Castner, J. (2012). Strengthening
communication to overcome lateral violence. Journal of Nursing Management, 20(5),
599-606.
DeVito, J. A. (2012). The Interpersonal Communication Book 13th Edition. Pearson.
Knapp, M. L., Vangelisti, A. L., & Caughlin, J. P. (2014). Interpersonal communication and
human relationships. Pearson Higher Ed.