BUSM4777 HRD Case Study: Analyzing and Solving HRD Issues at SunTech

This case study examines the human resource development (HRD) challenges faced by SunTech, a start-up company specializing in computer servers. The report highlights the importance of HRD for organizational success, focusing on understanding employees, providing better training, keeping employees motivated, improving relations, enhancing job satisfaction, and fostering better career opportunities. It identifies key HRD issues at SunTech, including a lack of formal training, inconsistent training practices, and limited career growth opportunities beyond technical skills. The proposed solution involves a comprehensive HRD design and implementation plan, encompassing needs assessment, design and implementation of training programs, and evaluation of HRM effectiveness. Recommendations include ensuring equal opportunities for all employees, addressing training needs effectively, and regularly evaluating employee performance to facilitate growth and proper management. This assignment is available on Desklib, a platform offering a variety of study tools and resources for students.

Human Resource
Development

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Explain the importance of HRD for the organisation.................................................................3
Analyse and explain the HRD issues that you have identified...................................................4
Explain and present a solution in the form of an HRD design and implementation
plan that includes the following elements..................................................................................5
Recommendation.............................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES:...............................................................................................................................9
Books and Journals.....................................................................................................................9

INTRODUCTION
Human Resource development plays a major role in success of a business organisation. It
is essential to manage the employees that are working in the organisation and providing them
proper environment. By managing people a company is able to enhance the performance and
achieve goals and objectives (Lee and Lee, 2018). This report is based on Human resource
development in SunTech. It is a start-up company that works to provide computer servers to
medium
and large corporates. The company focuses on technical skills of the employees and superiors
now they want to enhance the soft skills of the employees. In this report there is discussion
related to importance of human resource development in a business organisation. There are
certain challenges that are being faced by company so they are also mentioned. In the end of
report the solution are given with proper implementation plan.
MAIN BODY
Explain the importance of HRD for the organisation
Human resource development can be defined as the process of enhancing the skills and
competencies of the employees so that they are able to achieve success. It is people oriented
process and the task to provide education and training to the employees for their overall
development (Quinn, 2018). Human resource development plays a major role in all the business
organisation. The following are the points of importance in regard to SunTech:
Understand the employees: The human resource development provides opportunity to
understand the employees. The company is able to know more about the needs and wants of
employees and even help to provide them better solutions. SunTech will also be able to know
about the employees and help them at each and every level that will help to enhance the
productivity of the company.
Provide better training: There are different needs of the employees. By having a
professional SunTech will be able to know about the training needs of the employees. The
technical skills of the employees are important and at the same time, there is need of providing
them education relate to same. The company must also analyse that the communication skills,
leadership skills, problem solving skills, etc. also play a major role (Kreismann and Talaulicar,
2021). SunTech will be able to know about those skills as well.

Keep employees motivated: The company will be able to provide training to the
employees and that will result in overall development of the employees. It is seen that it
enhances the confidence level of the employees. They will be able to work better and completed
the work with more motivation. It will benefit SunTech as the productivity of the company will
be enhanced and they will be able to complete the task on time. The motivated employees are
real asset for the company and they will be able to gain success and give innovative ideas.
Improves relation with the employees: The better understanding among the employers
and employees helps to enhance the relations (Schaupp, 2021). It is seen that by providing good
working environment to the employees SunTech will be able to enhance the relation with
employees and that are also beneficial for the success of the company.
Improves job satisfaction: It is necessary to note that the company is able to enhance
the satisfaction level of employees by working on their development. It is necessary for a
company to understand that the employees are working in the company and they must be
satisfied. There is need to provide them good condition so that they are able to work with full
dedication in the company. There is key role of satisfied employees as it reduces the employee
turnover in the company. It is necessary to work on the satisfaction level of the employees.
Better career opportunity: It is necessary to note that by understanding the employees
and checking their performance a company is able to know about them. It enhances the chances
of better career growth for the employees. It is necessary to work on the development of the
employees so that they are able to grab opportunity.
These are the benefits of HRD. It is necessary for the company to work on development
of the employees. It assist in enhancement in performance of the organisation.
Analyse and explain the HRD issues that you have identified
It is analysed that there is need of HRD in every business organisation. SunTech is a
small organisation and working effectively. They are planning to enhance the operations of their
business and are planning to enhance the number of employees. It is seen that hiring new
employees and providing the good opportunity is not a easy task (Andriušaitienė, 2020). There is
need of hard work and proper management so that the work can be completed properly. There
are some challenges that are being faced by SunTech and they are discussed underneath:
Lack of formal training: The company does not focus on providing proper training to
the employees. It is seen that there is no formal training being provided to the staff. It is seen

that, SunTech does not check the requirement of training needs of the employees. It is a problem
that is being faced by the company. There is need to analyse that what are the issues that are
being faced by the employees of the company so that proper training in regard to the same is
provided by SunTech. Along with that the company only works to provide technical training to
the employees so that their technical skills can be enhanced. They do not focus on the soft skill
development of the staff members. It is another that is being faced by the company and its staff.
Inconsistent training: SunTech does not provide timely training to the employees of
company. It is necessary to note that the employees must be provided regular training so that
there is development in the skills of the staff members. Along with that their performance is not
being reviewed on regular basis (Mitsakis, 2021). Inconsistent training is an issue that is faced by
the employees of SunTech. Some of the departments are being provided opportunity to become
part of workshops and and online courses to enhance the skills. But, on the other side Network
engineering and Operations) are not even provided training. This causes dissatisfaction among
the employees are they are unable to achieve goals and objectives properly and on right time.
Lack of career growth: It is seen that, in SunTech the employees are being promoted on
their technical abilities only. There is no role of their people management skills. The people at
higher authority are only specialised in the technical skills and do not have ability to manage the
employees. The career growth in partial in SunTech and that is demotivating factor for the
employees of the company. There is need of proving equal opportunity to the employees so that
their skills can be enhanced and they are able to work with full dedication in the organisation.
These are the major issues that are being faced by SunTech. The company has understood
the problem and now they are working on the learning and development of the employees. The
company must understand the needs and requirements of the employees so that they are able to
achieve goals and objectives in proper manner.
Explain and present a solution in the form of an HRD design and implementation
plan that includes the following elements
Needs assessment
Need assessment is basically a systemic process in which organisation is able to identify
the gaps in the performance of individual within the workplace. With the help of this process
they effectively find the causes and fill up the gaps (Al-Hanawi and et.al., 2019). In addition to
this, this process also help in identify the need of future performance. The need of assessment

plays a very significant role between the current status of the SunTech and where the
organisation envisions itself. Along with this, with the help of need assessment SunTech can
effectively develops a plan according to the need of the company so that they can came closer to
the future goals. Following are the steps which have been taken in need assessment has been
discussed below :-
 Exploration and identification :- in this step the needs of the SunTech has been
determined like technological need, market expansion and many more. The needs are
basically to provide regular training to develop the employees.
 Data gathering and analysis :- in this stage data has been collected according to the
need of the organisation and then effectively analyse. The performance of the employees
of SunTech are reviewed so that the need of training can analysed.
Design & Implementation
Human resource management (HRM) systems which is in study area of the family
organisation research even it has the essential role. In order to put efforts on their entrepreneurial
orientation and accomplish their task, family businesses should be willing to adapt a particular
plan of the firms variable in accordance to succeed in the current competitive market area .
Designing and implementing HR management system in the family firm is a crucial
reference origin which concentrate on HRM in family businesses with the goal at informative
what HRM concepts are applicable in the organisation provided their different features, about the
role of the HR quality of work, management of leadership, it focuses on the bond among the
human resource management systems and the firm and why specific theories can be more
ascendant for the family organisation (Rigby and Ryan, 2018). In this step, SunTech will design
the training programme for all the departments so that they are being provided effective training
that helps in overall development of the employees.
Evaluation
Evaluation of the HRM will termed to the appraising the level of success that are being
presented in the business of management. Human resource management are linked with the
effective and as well as efficient term of the activities of utilization of human resource to
accomplish the targets and the objective of the business (Vilardell and et.al., 2020). For an
effective evaluation, it is essential to evaluate that how potential are workers of the management
that have been utilised in accomplishing the managerial targets. As the accomplishment of the

aims of the HRM that will lead to the strategical targets of the HRM that will lead to
accomplishment of the general aim of the management. HRM functions and as well as operations
are presented in an effective manner. As the HR professionals can be satisfied as they perform
professionally. If the results of the evaluation are positive and effective then it will maximise the
image and goodwill of the HRM department in an effective and efficient manner (Wang, 2018).
SunTech will keep on checking the performance of employees so that they are able to evaluate. It
is necessary to review the performance of the employees so that better promotions of the right
and skilled employees can be done. The most important part of company are its employees
keeping them motivated and developing their skills will make the business organisation
successful.
Recommendation
 SunTech must work to keep all the employees equal. It will help them to keep the
employees motivated and dedicated.
 The company must analyse the training needs of the employees. By providing them
effective training the company will be able to attain success. The employees weill work
better if they are being provided proper training.
 The company must check the performance of employees on regular basis so that strengths
and weakness can be analysed. It will also help in promoting the employees and
managing them properly.

CONCLUSION
From the above report, it is analysed that human resource development plays a major role
in the success of a company. The departments works to manage the employees and motivate
them so that they are able to carry on the work in proper manner. It is seen that there is need of
understanding the employees in proper manner so that they are able to work properly. In the
starting the importance of human resource development is being evaluated. Then the issues being
faced by the company are identified. Proper plan is made in the report so that the solutions can
be designed and implemented properly. In the end of the report recommendation are mentioned.

REFERENCES:
Books and Journals
Al-Hanawi and et.al., 2019. Healthcare human resource development in Saudi Arabia: emerging
challenges and opportunities—a critical review. Public health reviews, 40(1), pp.1-16.
Andriušaitienė, D., 2020. Vocational guidance–GPS for management of human resource
development: does it work in Lithuania. Business, management and education, 18(1),
pp.56-72.
Kreismann, D. and Talaulicar, T., 2021. Business Ethics Training in Human Resource
Development: A Literature Review. Human Resource Development Review, 20(1),
pp.68-105.
Kreismann, D. and Talaulicar, T., 2021. Business Ethics Training in Human Resource
Development: A Literature Review. Human Resource Development Review, 20(1),
pp.68-105.
Lee, J. Y. and Lee, Y., 2018. Job crafting and performance: Literature review and implications
for human resource development. Human Resource Development Review, 17(3),
pp.277-313.
Mitsakis, F., 2021. Strategic human resource development in times of business and economic
uncertainty: the case of Greek banks. European Journal of Training and Development.
Quinn, F. F., 2018. Human resource development, ethics, and the social good. New Horizons in
Adult Education and Human Resource Development, 30(2), pp.52-57.
Rigby, C. S. and Ryan, R.M., 2018. Self-determination theory in human resource development:
New directions and practical considerations. Advances in Developing Human
Resources, 20(2), pp.133-147.
Schaupp, M., 2021. Understanding the evolution of the forms of carrying out human resource
development. Human Resource Development International, 24(3), pp.262-278.
Vilardell and et.al., 2020. HRM: merging hardware event monitors for improved timing analysis
of complex MPSoCs. IEEE transactions on computer-aided design of integrated circuits
and systems, 39(11), pp.3662-3673.
Wang, M., 2018. Given the Influences of HRM, How to Improve the Working Effectiveness of
Entrepreneurial Teams. China-USA Business Review, p.214.