BUSN20017 Effective Business Communication: Active Listening Essay

This essay explores the significance of active listening in management education, drawing upon the article "Can You Repeat That? Teaching Active Listening in Management Education." It highlights the importance of active listening as a crucial communication skill for managers and employees, empha...Read More

Running Head: BUSINESS COMMUNICATION 0
BUSINESS COMMUNICATION
Student name
5/31/2019

BUSINESS COMMUNICATION 1
“Can You Repeat That?”: Teaching Active Listening in Management
Education
Effective communication is said to be a verbal conversation or various ways to express the
information that reaches or absorbed by the listener. When the message is been transmitted and
reach to the listen and he or she interprets the message with the same meaning and intention as
said is said to be an effective communication which plays a vital role at the workplace to keep
harmony in an organization and maintain efficient production (Andersson, 2016). The flow of
information is very important in an organization that reflects the importance of communication
across the organization. Communication includes various elements like effective speech, use of
correct mode of communication, language, listening skills (Spataro & Bloch, 2018).
The key purpose of the research is to study the key concept related to active listening at the
workplace. There has been various study conducted by researchers and scholars. One of such
research is “Can You Repeat That?”: Teaching Active Listening in Management Education.”
The research problem for this report is to understand the key implication or effect of lessons on
active listening in management learning (Spataro & Bloch, 2018). Listening is one of the major
communication skill as sending the message is very important but receiving the message and
understanding the sent message is important too for making it an effective communication
(Armstrong & Giardina, 2016).
On this era of apparently constant conversation through social media and other platforms,
humans have elevated possibilities to be heard, which increases the problem—Is all of us
listening? Active listening by now has been diagnosed as a vital communication skill in all
province of lifespan, together with the place of job. The various verbal exchange-related
textbooks that comprise of listening and the journals or books that are particularly focusing over
listening denotes the exclusive need to understand effective listening and these communication
skills required in each individual. The demand for active listening at the workplace for the
employees would be explaining the relevance of active listening skill procurement in the
literature (Jones, Bodie, & Hughes, 2016).
The scholars considered a job searching website review for the above-mentioned purpose that is
indeed.com and found out that active listening is considered the required skills and qualification
by most of the job providers and corporates in around 17,000 postings. Therefore, through this it
can be identified that in the real sense at every job position, whether it is for sales, or accounting
the active listening is one of the common skill that is essential to work in a corporation. Active
listening is said to be an essential managerial skill that in today’s world becomes the basic
necessity to be effectively interacting with colleagues, superiors, customers, and employees. For
instance, a manager in an organization would not be able to make his subordinates for him or her
unless the expected result, objectives, direction, and instructions for the work is been presented
to the employees. This reflects the relevance for the managers in an organization or even in a

BUSINESS COMMUNICATION 2
team. The relevance of active listening for the employees would lead to the relevance for the
management students (Huggins, Rinne, & Stecker, 2017).
In management, the researcher has considered students or the educational lives, active listening
has due relevance and it that it are the core competency (according to accrediting bodies). The
scholars had identified that good performing educational centers or universities reflect various
affective, psychomotor, and cognitive active listening skills. Moreover, the study researched that
the rapid increase in the use of social media platforms by the teenagers and scholarly students
had made presenting the message of sender easier and making it habitual for the students to keep
on texting, messaging and listening for hours (Spataro & Bloch, 2018). For the management
education to become more experiential and interactive; the active listening skills have been
identified to enhance the interaction quality or everyone with one another and the competency to
collect the information or data in probing discussion are important. Moreover, the relevance of
silence in et active listening is found to be valuable in the classes where discussion is majorly
done. The reason being this lead to the thoughtful questions and reflection can result in better
understanding by the listener. There are various efforts that have made to comprise the active
listening instruction s in higher education, where additional time would be given to learning
speaking than that of listening even after observing that an individual generally spend more time
and efforts in listening rather than speaking in a conversation (Bernstein, Bekki, & Harrison,
2016).
In addition confounding efforts to close the space in coaching active listening is the method
teaching is converting in well known. At the same pace that the call for active listening skills is
at a top, new structures for coaching all topics are being added and incorporated. From 2003 to
2015, online publications grew drastically in recognition, with a threefold upsurge inside the
wide variety of college students choosing into at least one electronic course (Spataro & Bloch,
2018). Regardless of technological improvements from tools along with Skype and Facetime,
scholars nevertheless understand there to be a loss of interplay in online lessons as compared to
stand-to-face lessons. As universities maintain to provide publications in face-to-face, hybrid
(online and face-to-face), and online platforms, interactive coaching techniques that can be
carried out throughout most of these structures will be maximum useful (Finne, 2017).
As the definition of active listening designates, active listening entails striving for sympathy and
expertise in addition to concentration primarily based no longer just on listening to but on fully
understanding the communication being communicated. Active listeners, very prominently, do
now not skip judgment on the speaker (Spataro & Bloch, 2018). At the same time as remaining
distinctly quiet, active listeners show appreciation, yet try to discover and question assumptions.
Normally, they display a deeper association with speakers and may show true empathy.
Consequently, because active listening requires planned involvement from the listener to be
aggressively engaged in the speaker’s revel in—even as staying highly silent—it could be a
tough proficiency to learn (Ghaderi, 2016).

BUSINESS COMMUNICATION 3
The query then becomes: How can active listening studies? Teaching active listening may be
greater complicated than supporting scholars to research different subjects. For the reason that
active listening is a lot more than simply hearing, it consists of each cognitive and behavioral
activity. Notwithstanding the complicated worried with teaching active listening, there are
prescriptions for being a success inside the undertaking. First, actually supporting students
internalize listening talents is greatly executed interactively. One powerful manner of stimulating
interface with on-line or face-to-face; college students is using movies from television, shows,
and different assets (Spataro & Bloch, 2018). Current research determines the cost and expanded
use of movies in higher schooling and in management education. Entrenched in dual-coding
concept’s basic guideline that “greater is better” in attainment college students’ attention, the
usage of videos inside the study room has been related to tapping into college students’ middle
intelligences and involving the left and right hemispheres of the brain. Superior stimulation
provokes greater responses and therefore inspires interactivity; students have more to revel in,
comment on, and examine from while more of their brain is triggered. Therefore, college
students have greater to provide in each physical and on line interaction with the trainer and
fellow college students and additionally of their engagement with the material out of doors of
their classes (Gordon, 2012).
The second method for teaching active listening could be initiated by researching the
development of skills (Spataro & Bloch, 2018). Models of ability acquisition and research
particular to coaching active listening enhance the knowledge of what scholars need to
effectively learn novel proficiency. getting to know a talent is a technique at some stage in which
the learner crosses thru development stages: initial stage would be mastering context-unfastened
rules within the abstract, then finally becoming greater sophisticated at discriminating situational
signs to create choices about talent utility, and eventually turning into able to activating the talent
as an instinctual reply to situational stimuli . Learners flow through the levels of improvement
with planned practice as “activities created with the number one purpose of achieving and
improving competencies”. Intentional and regular exercise, like that for a younger scholar
mastering to play piano, is helpful to the skill acquisition procedure. Moreover, during the course
of this practice, inexperienced persons can benefit from scaffolding—a dependent guide for
learner or scholars as they grow. That is particularly true for a complicated talent like active
listening (Berg, 2015).
There are numerous implications of the work through research and literature. First, the research
provided the resources for management professors for usage and reference in their publications
with slight supplementary planning or training prerequisite. The study specifies studying
objectives for growing the proficiency of active listening and provides the framework of a plan
for evaluating them (Spataro & Bloch, 2018). The learning goals supplied in the research may be
a basis to assist similarly layout of educational materials to teach active listening. Second, the
research details the stairs to apply this method in online guides. The net platform permits
students to take in the proficiency-based totally studying at their very own leap and in a secure

BUSINESS COMMUNICATION 4
environment. Pace and schedule of the events designed to assist college students to adopt the
material and resource in skill shift are in addition under their personal control. Third, the
approach described in the research was adaptable with respect to platform and kind of student.
Even though the study tested the method scrupulously in apprentice online lessons, the
researcher extensively utilized the technique in an internet module of a hybrid MBA class (Jones,
Bodie, & Hughes, 2016).
A fourth implication of the research is that multimedia techniques are very valuable to educate
ability grounded totally ideas. In confronting, the getting to know substances provided in this
technique, scholars get on to web sites, understanding articles, and viewing videos. The
motivation to each side of their brains on this procedure complements their learning, and, thus,
their prospects to and the probability that they will switch the concept into administration
environments (Bernstein, Bekki, & Harrison, 2016). College students were capable of effectively
translates the intellectual rubrics of the usage of the skill to conditions in their present-day
paintings and personal lives in addition to their plans. Lastly, primarily based on the experience
of the researcher, scholars may be greater a hit the usage of this technique if they may be
involved in the exercise. Initiation an attempt to increase a brand new skill requires planned
movement; students ought to want to peer the trade in them and be willing to commit the effort
to completely apprehend what to do and why it is essential (Spataro & Bloch, 2018).
From the literature, it can be concluded that research is “Can You Repeat That?”: Teaching
Active Listening in Management Education.” The research problem for this report is to
understand the key implication or effect of lessons on active listening in management learning.
The demand for active listening at the workplace for the employees would be explaining the
relevance of active listening skill procurement in the literature. It can be identified that in the real
sense at every job position, whether it is for sales or accounting the active listening is one of the
common skill that is essential to work in a corporation. This reflects the relevance for the
managers in an organization or even in a team. The relevance of active listening for the
employees would lead to the relevance for the management students. As the definition of active
listening designates, active listening entails striving for sympathy and expertise in addition to
concentration primarily based no longer just on listening to but on fully understanding the
communication being communicated. One of the methods for teaching active listening could be
initiated by researching the development of skills. There were numerous implications of the work
through research and literature. For instance, the research provided the resources for
management professors for usage and reference in their publications with slight supplementary
planning or training prerequisite.

BUSINESS COMMUNICATION 5
References
Andersson, R. (2016). Communication professionals: Important Internal Agents for Realizing
Strategy Processes within the Organization. In ECREA, 1.
Armstrong, C., & Giardina, M. (2016). Embracing the social in social media: An analysis of the
social media marketing strategies of the Los Angeles Kings. Communication & Sport,
4(2), 145.
Berg, C. (2015). Submission to the Senate Standing Committee on Environment and
Communications Inquiry into Enhancing Online Safety for Children Bill 2014 and the
Enhancing Online Safety for Children (Consequential Amendments) Bill 2014. Institute
of Public Affairs , 18.
Bernstein, B., Bekki, J., & Harrison, C. (2016). Analysis of instructional support elements for an
online, educational simulation on active listening for women graduate students in science
and engineering. Journal of Computing in Higher Education, 28(1), 136-171.
Finne, A. (2017). Communication-in-use: customer-integrated marketing communication.
European Journal of Marketing, 51(3), 445.
Ghaderi, A. (2016). Importance of teamwork, communication and culture on failure‐to‐rescue in
the elderly. British Journal of Surgery, 103(2), e47.
Gordon, M. (2012). Conversations about job performance: A communication perspective on the
appraisal process. Business Expert Press.
Huggins, N., Rinne, T., & Stecker, G. (2017). Evidence for cue-independent spatial
representation in the human auditory cortex during active listening. Proceedings of the
National Academy of Sciences, 114(36), 602-611.
Jones, S., Bodie, G., & Hughes, S. (2016). The impact of mindfulness on empathy, active
listening, and perceived provisions of emotional support. Communication Research.
Spataro, S., & Bloch, J. (2018). Can You Repeat That?” Teaching Active Listening in
Management Education. Journal of Management Education, 42(2), 168-198.