BUSN20017: Self-Reflection Essay on Effective Communication

This essay is a self-reflection on effective business communication skills, utilizing diagnostic tools such as the Self-Perceived Communication Competence Scale (SPCC), Nonverbal Immediacy Scale Self Report (NIS-S), Personal Report of Intercultural Communication Apprehension (PRICA), Talkaholic Scale, and Tolerance for Disagreement. The author analyzes their performance in various communication scenarios, identifying strengths in team communication and weaknesses in intercultural communication and tolerance for disagreement. The essay details specific incidents where these weaknesses negatively impacted business outcomes, such as a failed business dealing in France due to poor intercultural communication and a conflict with a customer due to intolerance. The author reviews literature on intercultural communication, emphasizing the importance of cultural understanding and communication models like Shannon-Weaver and Aristotle's model. The essay concludes with a commitment to improving these areas to enhance organizational performance and personal development; this document is available on Desklib, where students can find similar essays and study resources.

Running head: EFFECTIVE BUSINESS COMMUNICATION
EFFECTIVE BUSINESS COMMUNICATION
Name of the Student
Name of the University
Author Note

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1. Diagnosis and Reflection
Effective business communication is one of the important factors of personal
development. In case of understating my knowledge and evaluate the position I am, this is the
process for the development of understanding and interaction ability. The entire state of
organisation communication is depending on the ability or speaks and decision-making
statement. This is quite effective at that stage and effective communication helps me to evaluate
my understanding and position through the five tests. Self-Perceived Communication
Competence Scale (SPCC), Nonverbal Immediacy Scale Self Report (NIS-S), Personal Report of
Intercultural Communication Apprehension (PRICA), Talkaholic Sale, and Tolerance for
Disagreement – these are five tests that have been tested over me and through the result of each
section effective results can be dawned.
In case of complex situation, communication is the major aspect of analysing the
situation in a simple way. So the process of communication in a simple way is important and
relevant to the organisation. In case of my understanding, I need to maintain my work in
communication so the more developed in communication can sustain. The communication is
significant for the teamwork of the group and that is the motive leaders have to take ingenuity to
communicate with their group. The procedure can be non-verbal communication in certain cases
where facial appearance or undertaking of hands is the actual matter of business development
and self-evaluation (Ainsworth, 2013). The scores will evaluate the position I am and mitigation
of all these processes and proper action is needed in that case.
At the SPCC process, there are seven parameters and each of the parameters needs a
different kind of communication level and effectiveness. In case of communication with the

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public, that signifies general people I have a moderate score and 60 over that signifies the
possible chance of having the process. In case of a meeting, where communication and decision-
making statement needs to place I have a moderate score over there. 63.3 are the score and that
signifies my control over the meeting. I have a good score of 83.3 and that is the reason team
bonding and team efforts are the crucial matter and my communication improvement is
important for the entire cases. In case of Dyad, 86.6 signify a better position in the organisation.
In case of communication with strangers, I have enough smartness and confidence to handle the
situation and that is the reason I scored 65 on this. I am not so free flowing or communicate with
anyone, whom I do not want to talk, the situation of acquaintance is high in that case and 72
score is quite high in that case. However, in case of communication with my friends whom I
want to talk, scored more than 82 and that signify high communication skill also. At the last
stage of total SPCC sores, I have 73 and this is quite moderate in that case. This is quite
important to have good communication skill for the development of good organisational
position.
In case of NIS-S, the validity of face and the expressive matter is the concerning aspect
of communication. Sometimes nonverbal or facial expression over someone is more realistic that
verbal one. The irregular is material in that case and the communal attractiveness is the regarding
the feature of that. The procedure is the merger of both the influences and I have scored 88 on
that. This is quite good in number and that showcases my ability and proficient over this tool.
In case of PRICA, the major problem comes in this stage as the score is 30 and that
signifies low intercultural communication process. In case of intercultural communication
training and development from the organisation is needed and that is the main drawback of this
situation. The intercultural communication is the process of interaction with a people who are a

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different culture and most of the cases from different nations also, and that is the reason verbal or
the nonverbal communication influence is the key matter in that case. I do not have any problem
of talking with a stranger, but the intercultural communication is the fact that evaluates or
pointing the situation I am in.
The Talkaholic score is 36 and that showcases marginal escape that not to being a
Talkaholic position for me. In most of the times, the nature of Talkaholic is not valid. Some
general conversations are also there and that is reason control talking is good for the organisation
also. I control my talking in any circumstances and that is the speciality in me. I think that
communication is important for any cases to mitigate the problem situation, or to make
understanding or to process a complex situation in simple, but the unnecessary or general
conversation should be limited.
The tolerance of disagreement is fused in me and the reason behind this process is to
justify my answer in proper means, if not then justification will not process in a relevant way. I
have scored 30 on this test and that showcases I am not quite tolerating the disagreement. The
reason may be in general that I love to believe that what I see and what I feel. If I am quite sure
that I can prove the process wrong with the help of different point of view then the process will
be more realistic and valid for me.
The two major challenges that I have found from all the tests are intercultural
communication process and impatience attitude in the workplace. These two major problems
have constructed a barrier in front of organisation success for me. I will not get a good position if
the cultural handling is not formulated by me in right way. In case of tolerance case,
disagreement occurs for any reason where I find organisation is right and guest state some vague

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processes. The process of work in dedicative and that is the reason maintenance of organisation
reputation in the key aspect for me.
The same situation happened intercultural case scenario. In a business dealing case I had
to go France for the succession completion of the process. My intercultural communication is not
good and that is the reason I am quite nervous. On that very day, due to the lack intercultural
communication, I stumbled quite a few times. Some of the instances and understandings are not
clear in that case. I tried hard with some nonverbal communication but it did not work. In that
situation some of facial expressions may work on that time but surprisingly it was not. The deal
was not successful and that become a big setback for the company. This is one of the prime
reasons that I want to develop the situation. Another incident of face to face customer complaint
taking case and my less tolerance process intervene. The situation happened as the guest
complaint about the online payment transaction issue. The company has not received any money
but the amount was deducted from the guest’s account. The guest was claiming charge over the
organisation and treated as cheater. I stood up on that moment and explain them that payment
has two options and one of them is the processing direct with the bank account of organisation
and another is formulated general section which is supposed to be transacted. This simple
process was not considerable for the customer and that is the reason I come down as
disagreement over the process. By that time a conflict situation came up and some harsh words
are commented both sections and that impacted on the organisational values (Bell & Muir 2014).
These two incidents are reality showcases my negative aspect and that impacted on the
organisational behaviour. I need to cessation the external processes and mitigate intercultural
obstacle and impatience through talking and behaving on a particular issue will be operative for
me.

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These challenges restrain organization position for me as these are the belongings that
desirable for expansion of the organization. Evaluation of my performance judged by all
resources and I am not acquainted with these circumstances to meet unidentified persons and
have a wide-ranging conversation with any of the matters. So the extenuation of these procedures
and a reviewed interactive method is the vital feature for me. This is the range that I am talking
about and that helps in case of developing the nature of my personal development and improves
the state of mine.
2. Literature Review
The process of intercultural communication is a long-term process to learn and think
about the communication varieties that people have. This is quite important for the development
of communication practices that need to be formulated. The attempt of communication diversity
is the most important matter and this is the reason cultural assimilation has possessed through the
manner. As asserted by Bovee, Thill & Raina (2016), intercultural communication is a procedure
of communication that purposes to share evidence across diverse values and communal
assemblies. It is used to define the extensive series of communication courses and difficulties
that obviously look within an organization or societal framework made up of entities from
different devout, social, traditional, and educational experiences (Chaney & Martin, 2013). This
is the main reason community development and knowing the language of other is the most
common factor of business acceleration. In case of dealing, know about the penetrating nation,
their etiquettes and cultures along with the little bit of language helps the process to successful
business dealing.

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Intercultural Communication appropriately states to the training of the interface between
people from diverse beliefs, this is quite essential to know the cultural aspect of nations and
languages (DiSanza & Legge, 2016). Cross-Cultural Communication exactly denotes the contrast
of how people from diverse cultures interact and what is the possible way of maintaining the
situation for the development of the business. Intercultural business communication pursues to
comprehend features and usage assortment as per the asset, not weakness. The impact of
concentration comprehends, and smears what learn through these diverse cultures - will just
come into use when the session of operations done by the business establishments in other
nations.
There are six common barriers to intercultural communication like imagining
resemblance in its place of change, nervousness, typecasts and preconceptions, ethnocentrism,
nonverbal misapprehension, and language (Grunig, 2013). These are the liable options that get
into the matter and that is the reason a communication issues faced by the process. In that case
model of Shannon and Weaver is the best one to know that can be used in that format. The
model signifies the formulation of voice transferred by one way to another (Jenifer & Raman,
2015). Rather the process is important for maintaining the barrier of communication and
effective measures to mitigate this process. Some encoded messages are transmitted from the
sender through the medium and the voice reaches to another person and it needed to be decoded
at that time and proper response will be delivered at that time. The channelize process must have
some noise in between (Jin, Liu & Austin, 2014). The noise may be internal or external but both
of the situations curtail the activity of communication.
The Aristotle model of communication is important for the intercultural communication
process. Though the model is called as the speaker-centered model it deals with own

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communication problems (Pearson, 2017). There are four steps of this communication process
like Speaker, Speech, Occasion and Audience and Effect. This is quite useful also as in cased of
intolerance manner the way of communication help to reach out the stress at the minimal level of
excellence. This model is important in that situation as justified communication problems are
handled through this process (Quintanilla and Wahl, 2015). The ability to communicate is
tentatively unlike from communication anxiety, however, there are robust uncooperative
relations among the two and the motive for this incidence is theoretical to be individual's ability
to momentarily stunned edginess and endure to implement in a distasteful condition in which the
unnecessary association's cultivation.
The confrontation is challenging and that is the reason most of the important situations
and highlighted in this manner. The research appears to show that excessively optimistic and
overly undesirable prospects lead to more trouble in variation; apparently, optimistic but accurate
or slightly undesirable outlooks prior to the break are best (Pearson, 2017). Entire session
highlights the possession of decision making and striking over the intolerance manner. The goal
of actual intercultural communication can be grasped by plummeting worry and looking for
information, a course recognized as uncertainty lessening. There are numerous kinds of
hesitation. Extrapolative hesitation is the incapacity to envisage what someone will say or do and
that problem comes in the manner of interacting issues and that is the reason most of the
information is not sublimed in a proper manner (Sureka, Garg & Khera, 2018). In any
interaction, it is significant not only to forecast how somebody will behave but also to clarify
why the person behaves in a specific way.
The issue of tolerance and impatience nature is always a challenge for people. There are
many reasons behind that. The issue of argumentation and orientation in business is the

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challenging prospect in business and in case of violation of these process major challenges can
be faced. One way to alter irrational politics is, in fact, to argument them. That's to ask
stimulating questions that depiction these principles for what they remain: typically irrational,
not grounded on realism or the indication, and eventually prominent to more penetrating negative
sentiments that are essential to get through the moment (Shen et al., 2016). Perhaps they lead to
maladaptive activities because those dangerous negative emotions can customary the stage for
people appealing in actions that are difficult. Finally, these model needs that people be exposed
to new information and identify substitute ways to understand information. Of course, these
philosophies may work inversely rendering to the ethnic setting and that is the reasonable basis
understanding sometimes missing in that fact.
The challenges have originated in case of intercultural communication when workers
from one country make a vast step forward and making their way to make occupational reason in
another country; in that case, the efficiency of intercultural communication is desirable. This is
the procedure where the employee has to express or interact with people and on that moment
tolerance is the best way to deal with the situation (Kernbach, Eppler & Bresciani, 2015). The
situation needs to be proactive and patient manner so that business dealing will be done. The
efficacy of model and theories state the situation and that signifies the process development as
well. The effectiveness of business and positing mentality is the key approach to this process.
Both these mentality is important in that manner and that showcases extra enthusiasm in personal
development.
3. Action Plan

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The action plan identifies the challenges for me and states some reliable steps that
improve my drawbacks and help them to mitigate those also. This is a list of precise phases that
need to be accomplished to attain the short-term goals. Each phase includes the person
accountable, the action to be engaged, and an achievement date and in case of almost 6 months
of action planning the chart of planning looks different.
I will start to keep journal setting and note down a plan for me. In case of complex
scenario, setting up with journals is the key process to maintain the action plan. The case of
intercultural communication, I have a certain plan for that. I will indicate some dates as well and
try to surface the work within the speculated time. This is the major systematic factor of business
and that is the reason simple identification is the best way to maintain that.
I will choose my mentor after that step. The process is correct and effective as he or she
is the only person who can motivate me and allow me to do mistakes and then correct me and
through the process and trial and error method, I will be proficient in intercultural
communication.
I will join meditation classes due to the problem of less tolerance and impatient nature.
The mediation process will help me out due to overcoming the situation as my level of patience
will improve and that showcases enough confidence in me.
The mental preparation process is another one that I will start after joining with my
mentor. I have to make my mind that I will develop my position in intercultural communication
and that is the concern reason behind that factor. I prepare my mind for that only.
After that, my entire focus shift to reading books and I will read most of the
communication books for the development of my understanding. “Crucial Conversations:

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Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron
McMillan, and Al Switzler, “Skill and People” by Les Giblin, “Bring out the Best in
People” by Aubrey Daniels, How to talk to anyone” by Leil Lowndes or “How to win friends
and influence people” by Dale Carnegie and “Talk like TED: The 9 Public-Speaking secrets” by
Carmine Gallo – these are the books that I will read and learn all the communication
objectives and that will help me in that case.
Lastly, I will enroll my name in a Short-term communication course as the course
will help me to understand the situation I am in and what the possible times are needed in
that manner. The course will help me in terms of learning or acquire the elements that
essential for the communication. I will recover my situation and the level of self-assurance
and self-esteem will be gained by me for that course and that will assist me in my future.
Activities Start Date Finish Date Duration
Keeping journal 10.06.2018 12.09.2018 2 days
Choose mentor 12.06.2018 11.08.2018 2 Months
Meditation classes 28.07.2018 27.09.2018 2 Months
Mental Preparation 11.06.2018 11.11.2018 6 Months
Reading books 20.06.2018 20.11.2018 6 Months
Short term
communication
course
10.08.2018 10.11.2018 3 Months

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Figure1: Gantt chart of the action plan
(Source: Created by Author)
Therefore it can be concluded that major communication challenges and mitigation
process is the main factor of this essay and that process done in an effective way. The evaluative
program has been done and that showcases the challenges and effective action plan has been
made to mitigate those challenges.