BUSN20017 Effective Business Communication: Speaking Outline

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BUSN20017 EFFECTIVE BUSINESS COMMUNICATION
ASSESSMENT 2-Speaking Outline
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Introduction
The presentation aims at highlighting the significance of interpersonal communication in
professional life. Interpersonal communication indeed constitutes an integral part of a business
that assists in the maintenance of organizational teams' functions and high performance. The
ethos statement indicated that we collaboratively work for value enhancement for the audience.
The thesis statement says that interpersonal communication has brought significant
transformations and improvements in business communication. The two key points identified as
face-to-face communication and significance for graduate recruits in management.
Main point one
The concept of interpersonal communication involves the process of exchanging information
such as feelings, ideas and feedback between more than two or two people. It constitutes verbal
and non-verbal communication methods (Punyanunt-Carter & Arias, 2017). The human beings
involved in this communication are inter-dependent to each other which indicate that the action
of one person would affect another person. It is more than a communication and is used for
multi-purposely in personal and professional life. It helps in making decisions, solving problems,
maintaining relationships and formulating contracts (Nelson, 2016). It involves the constitution
of verbal and non-verbal communication. In verbal communication, the information exchange is
undertaken using words. On the other hand, non-verbal communication happens with the use of
postures, gestures, eye contacts and facial expressions (Lybarger, et. al., 2017).
Main point two
This main point is all about the significance of interpersonal communication for the graduate
recruits in management. Firstly, it helps in better communication including effective expression
of an idea, thoughts and opinions (Olson, 2015). It also involves clarification of
misunderstandings and elimination of doubts. Secondly, it provides great support in personality
development by developing self-motivation and confidence. It helps in effective dealing of
challenges and problems (Saaranen, et. al., 2015). Lastly, it provides guidance to maintain
workplace relationships. It develops active listening and meaningful understanding skills along
with the promotion of work ethics, respect and truthfulness.
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Recommendations
Certain recommendations are provided for graduate recruits in management for reaping the
sweetest fruits through interpersonal communication. They should keep a positive outlook every
time for everything and always respect and acknowledge what others possess the best traits,
expertise and talent. Integration of assertiveness and confidence into one's personality is vital and
never show negative behaviour and body language. Always think before what you speak and
facilitate the listeners with an open platform for providing their feedback. Make a role model or
getting trained by superiors regarding interpersonal communication and the communication
method should be adopted according to people and situation.
Conclusion
Using interpersonal communication, development of individual personality and organizational
communication becomes more convenient. The main point one stated that interpersonal
communication involves face-to-face communication with the use of verbal and non-verbal
communication methods. The main point two indicated that graduate recruits in management
should highly signify this communication since it helps in overall personality development. The
thesis restatement identified as the organizations and individuals should never underestimate the
significance of interpersonal communication. As per the capstone statement, this presentation
exhibited a great experience and assisted in expanding knowledge about interpersonal
communication.
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References
 Lybarger, J., Rancer, A., & Lin, Y. (2017). Superior-Subordinate Communication in the
Workplace: Verbal Aggression, Nonverbal Immediacy, and Their Joint Effects on
Perceived Superior Credibility. Communication Research Reports, 34(2), 124-133.
Retrieved from:
https://www-tandfonline-com.ezproxy.cqu.edu.au/doi/full/10.1080/08824096.2016.12529
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 Nelson, Donna Webster. (2016). Enhancing Interpersonal Communication: Positive
Mood Effects. Social Behavior and Personality: An International Journal, 44(9), 1535-
1539. Retrieved from:
https://search-proquest-com.ezproxy.cqu.edu.au/docview/1828732281/fulltextPDF/
DF99629C31884A55PQ/1?accountid=10016
 Olson, K. (2015). Teaching and Assessing Professionalism, Interpersonal and
Communication Skills, and Systems-Based Practice in the Pathology Course for First-
and Second-Year Medical Students. American Journal of Clinical Pathology, 144, 1.
Retrieved from: https://search-proquest-com.ezproxy.cqu.edu.au/docview/1935727314/
fulltextPDF/2F5724BFAA2F4CC3PQ/1?accountid=10016
 Punyanunt-Carter, N., & Arias, V. (2017). The interplay between interpersonal
communication and instructional communication. Communication Education, 66(1), 118-
120. Retrieved from:
https://www-tandfonline-com.ezproxy.cqu.edu.au/doi/full/10.1080/03634523.2016.12215
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 Saaranen, Vaajoki, Kellomäki, & Hyvärinen. (2015). The simulation method in learning
interpersonal communication competence—Experiences of masters' degree students of
health sciences. Nurse Education Today, 35(2), E8-E13. Retrieved from: https://www-
sciencedirect-com.ezproxy.cqu.edu.au/science/article/pii/S0260691714004079
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